{"id":30464,"date":"2019-10-31T21:35:40","date_gmt":"2019-10-31T18:35:40","guid":{"rendered":"https:\/\/prohoster.info\/blog\/crm-sistemy-s-tochki-zreniya-kiberbezopasnosti-zashhita-ili-ugroza\/"},"modified":"2019-10-31T21:35:40","modified_gmt":"2019-10-31T18:35:40","slug":"crm-sistemy-s-tochki-zreniya-kiberbezopasnosti-zashhita-ili-ugroza","status":"publish","type":"post","link":"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/crm-sistemy-s-tochki-zreniya-kiberbezopasnosti-zashhita-ili-ugroza","title":{"rendered":"CRM syst\u00e9my z pohledu kybernetick\u00e9 bezpe\u010dnosti: ochrana nebo hrozba?","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>31. b\u0159ezna \u2014 mezin\u00e1rodn\u00ed den z\u00e1lohov\u00e1n\u00ed a t\u00fdden p\u0159ed n\u00edm je v\u017edy pln\u00fd p\u0159\u00edb\u011bh\u016f spojen\u00fdch s bezpe\u010dnost\u00ed. V pond\u011bl\u00ed jsme u\u017e sly\u0161eli o kompromitovan\u00e9m Asusu a \"t\u0159ech nejmenovan\u00fdch v\u00fdrobc\u00edch\". Obzvl\u00e1\u0161\u0165 supersticion\u00e1ln\u00ed firmy sed\u00ed cel\u00fd t\u00fdden na trn\u00ed a d\u011blaj\u00ed z\u00e1lohy. A to v\u0161echno proto, \u017ee jsme v\u0161ichni trochu nezodpov\u011bdn\u00ed, co se bezpe\u010dnosti t\u00fd\u010de: n\u011bkdo zapom\u00edn\u00e1 na bezpe\u010dnostn\u00ed p\u00e1s na zadn\u00edm sedadle, n\u011bkdo ignoruje datumy spot\u0159eby potravin, n\u011bkdo ukl\u00e1d\u00e1 sv\u00e9 p\u0159ihla\u0161ovac\u00ed \u00fadaje pod kl\u00e1vesnici, a co je je\u0161t\u011b lep\u0161\u00ed, zapisuje si v\u0161echny hesla do not\u00fdsku. N\u011bkte\u0159\u00ed jedinci dokonce vyp\u00ednaj\u00ed antiviry, \u201eaby to nezpomalovalo po\u010d\u00edta\u010d\u201c, a neuplat\u0148uj\u00ed d\u011blen\u00ed p\u0159\u00edstupov\u00fdch pr\u00e1v v korpor\u00e1tn\u00edch syst\u00e9mech (jak\u00e9 tajemstv\u00ed v 50\u010dlenn\u00e9 firm\u011b!). Snad lidstvo je\u0161t\u011b nevyvinulo instinkt kybernetick\u00e9 sebeochrany, kter\u00fd by se mohl st\u00e1t nov\u00fdm z\u00e1kladn\u00edm instinktem. <\/p>\n<p>Takov\u00e9 instinkty je\u0161t\u011b nebyly vyvinuty ani v podnik\u00e1n\u00ed. Jednoduch\u00e1 ot\u00e1zka: je CRM syst\u00e9m hrozbou pro informa\u010dn\u00ed bezpe\u010dnost, nebo n\u00e1strojem pro zaji\u0161t\u011bn\u00ed bezpe\u010dnosti? Sotva na to n\u011bkdo odpov\u00ed s jistotou hned. Tady je pot\u0159eba za\u010d\u00edt, jak n\u00e1s u\u010dili na hodin\u00e1ch angli\u010dtiny: it depends\u2026 Z\u00e1le\u017e\u00ed to na nastaven\u00ed, form\u011b dod\u00e1n\u00ed CRM, zvyc\u00edch a p\u0159esv\u011bd\u010den\u00edch dodavatele, stupni nez\u00e1jmu zam\u011bstnanc\u016f, rafinovanosti \u00fato\u010dn\u00edk\u016f. Koneckonc\u016f, v\u0161e lze hacknout. Jak tedy \u017e\u00edt? <\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/445582\/\"><img decoding=\"async\" alt=\"CRM syst\u00e9my z pohledu kybernetick\u00e9 bezpe\u010dnosti: ochrana nebo hrozba?\" src=\"\/wp-content\/uploads\/2019\/03\/a8f5a722224874380fd4ada7c105f45a.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<i>Takov\u00e1 b\u00fdv\u00e1 informa\u010dn\u00ed bezpe\u010dnost v mal\u00fdch a st\u0159edn\u00edch podnic\u00edch.<\/i> <noindex><a rel=\"nofollow\" href=\"https:\/\/relaxstory.livejournal.com\/33712.html\"><i>Z \u017div\u00e9ho Journalu<\/i><\/a><\/noindex><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>CRM syst\u00e9m jako ochrana<\/h2>\n<p>\nOchrana dat o obchodn\u00edch a provozn\u00edch \u010dinnostech a spolehliv\u00e9 uchov\u00e1v\u00e1n\u00ed klientsk\u00e9 datab\u00e1ze je jedn\u00edm z hlavn\u00edch \u00fakol\u016f CRM syst\u00e9m\u016f, a v tom je mnohem d\u016fle\u017eit\u011bj\u0161\u00ed ne\u017e ve\u0161ker\u00fd jin\u00fd aplika\u010dn\u00ed software ve firm\u011b.<\/p>\n<p>Ur\u010dit\u011b jste za\u010dali \u010d\u00edst tento \u010dl\u00e1nek a v duchu se u\u0161kl\u00edbli, \u017ee koho by zaj\u00edmaly va\u0161e informace. Pokud ano, pravd\u011bpodobn\u011b jste nem\u011bli zku\u0161enosti s prodejem a nev\u00edte, jak velk\u00fd z\u00e1jem je o \"\u017eiv\u00e9\" a kvalitn\u00ed klientsk\u00e9 datab\u00e1ze a informace o metod\u00e1ch pr\u00e1ce s touto datab\u00e1z\u00ed. Obsah CRM syst\u00e9mu zaj\u00edm\u00e1 nejen veden\u00ed firmy, ale tak\u00e9: \u00a0<\/p>\n<ul>\n<li>\u00dato\u010dn\u00edky (m\u00e9n\u011b \u010dasto) \u2014 maj\u00ed c\u00edl p\u0159esn\u011b spojen\u00fd s va\u0161\u00ed firmou a vyu\u017eij\u00ed v\u0161echny zdroje, aby z\u00edskali data: podpl\u00e1cen\u00ed zam\u011bstnanc\u016f, hacking, n\u00e1kup va\u0161ich dat od mana\u017eer\u016f, pohovory s mana\u017eery a podobn\u011b.\n<\/li>\n<li>Zam\u011bstnanc\u016fm (\u010dast\u011bji), kte\u0159\u00ed mohou hr\u00e1t roli insider\u016f pro va\u0161e konkurenty. Jsou ochotni si vz\u00edt nebo prodat z\u00e1kaznickou datab\u00e1zi pro sv\u016fj vlastn\u00ed zisk. \n<\/li>\n<li>Hacker\u016fm-amat\u00e9r\u016fm (velmi z\u0159\u00eddka) \u2013 m\u016f\u017eete se st\u00e1t ob\u011bt\u00ed prolomen\u00ed cloudu, kde se nach\u00e1z\u00ed va\u0161e data, nebo m\u016f\u017ee n\u011bkdo ze srandy cht\u00edt \u201evytrhnout\u201c va\u0161e data (nap\u0159\u00edklad data o velkoobchodn\u00edc\u00edch s l\u00e9\u010divy nebo alkoholem \u2013 jen pro zaj\u00edmavost). \n<\/li>\n<\/ul>\n<p>\nPokud se n\u011bkdo dostane do va\u0161\u00ed CRM, z\u00edsk\u00e1 p\u0159\u00edstup k va\u0161\u00ed provozn\u00ed \u010dinnosti, tedy k t\u011bm objem\u016fm dat, s jejich\u017e pomoc\u00ed generujete v\u011bt\u0161inu zisku. A od okam\u017eiku, kdy z\u00edsk\u00e1 zl\u00fd p\u0159\u00edstup k CRM syst\u00e9mu, za\u010dne zisk \u00fasm\u011bvem doprov\u00e1zet toho, kdo m\u00e1 z\u00e1kaznickou datab\u00e1zi v rukou. A\u0165 u\u017e to bude jeho partnery nebo klienty (\u010dti \u2013 nov\u00e9 zam\u011bstnavatele). <\/p>\n<p>Dobr\u00e1, spolehliv\u00e1 <noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/\">CRM syst\u00e9m<\/a><\/noindex> dok\u00e1\u017ee uzav\u0159\u00edt tyto rizika a p\u0159in\u00e9st dal\u0161\u00ed spoustu p\u0159\u00edjemn\u00fdch bonus\u016f v oblasti bezpe\u010dnosti.<\/p>\n<h4>Jak\u00e9 mo\u017enosti m\u00e1 CRM syst\u00e9m, co se t\u00fd\u010de bezpe\u010dnosti?<\/h4>\n<p>\n<i>(popsan\u00e9 na p\u0159\u00edkladu<noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/\"> RegionSoft CRM<\/a><\/noindex>, proto\u017ee nem\u016f\u017eeme odpov\u00eddat za ostatn\u00ed)<\/i><\/p>\n<ul>\n<li><b>Dvoufaktorov\u00e1 autentizace s pou\u017eit\u00edm USB kl\u00ed\u010de a hesla. <\/b><noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex> podporuje re\u017eim dvoufaktorov\u00e9 autentizace u\u017eivatel\u016f p\u0159i p\u0159ihl\u00e1\u0161en\u00ed do syst\u00e9mu. V tomto p\u0159\u00edpad\u011b je krom\u011b zad\u00e1n\u00ed hesla nutno vlo\u017eit do USB portu po\u010d\u00edta\u010de USB kl\u00ed\u010d, kter\u00fd byl p\u0159edem inicializov\u00e1n. Dvoufaktorov\u00fd re\u017eim autentizace pom\u00e1h\u00e1 chr\u00e1nit p\u0159ed kr\u00e1de\u017e\u00ed nebo odhalen\u00edm hesla.\n<\/li>\n<\/ul>\n<p>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/lh5.googleusercontent.com\/ESi7tYvSQdh0Y_8TVwA8j_76dh3cgPl2ocU1-OsrNc34UQxhU6XxRqfIYvE3yiJbZl6A8pB1dXoqrKA7bxaFpmLbj-bBdyuBlTK4JRwWZMWmlbwBIsirJ-Afw6fIYqKKvR0dmzbR\"><img decoding=\"async\" alt=\"CRM syst\u00e9my z pohledu kybernetick\u00e9 bezpe\u010dnosti: ochrana nebo hrozba?\" src=\"\/wp-content\/uploads\/2019\/03\/2bb90ff84172089bd88513f2a2fd6e99.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex> <i>Kliknuteln\u011b<\/i><\/p>\n<ul>\n<li><b>Spu\u0161t\u011bn\u00ed z d\u016fv\u011bryhodn\u00fdch IP adres a MAC adres.<\/b> Pro zaji\u0161t\u011bn\u00ed zv\u00fd\u0161en\u00e9 bezpe\u010dnosti lze omezen\u00edm p\u0159\u00edstupu u\u017eivatel\u016f pouze na registrovan\u00e9 IP adresy a MAC adresy. Jako IP adresy mohou b\u00fdt pou\u017eity jak intern\u00ed IP adresy v m\u00edstn\u00ed s\u00edti, tak extern\u00ed adresy, pokud se u\u017eivatel p\u0159ipojuje na d\u00e1lku (p\u0159es internet).\n<\/li>\n<li><b>Dom\u00e9nov\u00e1 autorizace (Windows autorizace). <\/b>Nastaven\u00ed syst\u00e9mu lze nakonfigurovat tak, aby p\u0159i p\u0159ihl\u00e1\u0161en\u00ed nebylo pot\u0159eba zad\u00e1vat u\u017eivatelsk\u00e9 heslo. V takov\u00e9m p\u0159\u00edpad\u011b dojde k Windows autorizaci, kter\u00e1 ur\u010duje u\u017eivatele prost\u0159ednictv\u00edm WinAPI. Syst\u00e9m bude spu\u0161t\u011bn pod t\u00edm u\u017eivatelem, pod jeho\u017e profilem pracuje po\u010d\u00edta\u010d v dob\u011b spu\u0161t\u011bn\u00ed syst\u00e9mu.\n<\/li>\n<li>Dal\u0161\u00edm mechanismem je <b>priv\u00e1tn\u00ed klienti<\/b>Soukrom\u00ed klienti jsou klienti, kter\u00e9 m\u016f\u017ee vid\u011bt pouze jejich kur\u00e1tor. V seznamech ostatn\u00edch u\u017eivatel\u016f se tito klienti nebudou zobrazovat, i kdy\u017e ostatn\u00ed u\u017eivatel\u00e9 maj\u00ed pln\u00fd soubor opr\u00e1vn\u011bn\u00ed, v\u010detn\u011b pr\u00e1v administr\u00e1tora. T\u00edmto zp\u016fsobem je mo\u017en\u00e9 chr\u00e1nit nap\u0159\u00edklad skupinu zvl\u00e1\u0161\u0165 d\u016fle\u017eit\u00fdch klient\u016f nebo skupinu podle jin\u00e9ho krit\u00e9ria, kter\u00e1 bude sv\u011b\u0159ena d\u016fv\u011bryhodn\u00e9mu mana\u017eerovi.\n<\/li>\n<li><b>Mechanismus rozd\u011blen\u00ed opr\u00e1vn\u011bn\u00ed<\/b> je standardn\u00ed a prioritn\u00ed ochrann\u00e9 opat\u0159en\u00ed v CRM. Pro zjednodu\u0161en\u00ed procesu spr\u00e1vy u\u017eivatelsk\u00fdch pr\u00e1v se <noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex> pr\u00e1va p\u0159i\u0159azuj\u00ed nikoli konkr\u00e9tn\u00edm u\u017eivatel\u016fm, ale \u0161ablon\u00e1m. A u\u017eivateli jsou p\u0159id\u011bleny ur\u010dit\u00e9 \u0161ablony s konkr\u00e9tn\u00edm souborem pr\u00e1v. To umo\u017e\u0148uje ka\u017ed\u00e9mu zam\u011bstnanci \u2014 od nov\u00e1\u010dka a st\u00e1\u017eisty po \u0159editele \u2014 p\u0159id\u011blit pravomoci a opr\u00e1vn\u011bn\u00ed, kter\u00e9 jim umo\u017en\u00ed\/neumo\u017en\u00ed p\u0159\u00edstup k d\u016fv\u011brn\u00fdm informac\u00edm a d\u016fle\u017eit\u00fdm obchodn\u00edm dat\u016fm.\n<\/li>\n<li><b>Syst\u00e9m automatick\u00e9ho z\u00e1lohov\u00e1n\u00ed dat (z\u00e1loh)<\/b>, konfigurovateln\u00fd pomoc\u00ed skriptov\u00e9ho serveru <noindex><a rel=\"nofollow\" href=\"http:\/\/regionsoft.ru\/loader.php?src=appsrv\">RegionSoft Application Server<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>\nTo je realizace bezpe\u010dnosti na p\u0159\u00edkladu jedin\u00e9 syst\u00e9my, p\u0159i\u010dem\u017e ka\u017ed\u00fd dodavatel m\u00e1 sv\u00e9 vlastn\u00ed politiky. CRM syst\u00e9m v\u0161ak skute\u010dn\u011b chr\u00e1n\u00ed va\u0161e informace: m\u016f\u017eete vid\u011bt, kdo a kdy st\u00e1hl ur\u010ditou zpr\u00e1vu, kdo si prohl\u00ed\u017eel jak\u00e1 data, kdo provedl export a mnohem v\u00edc. I kdy\u017e se o zranitelnosti dozv\u00edte a\u017e ex post, nenech\u00e1te \u010din beztrestn\u00fdm a snadno vyp\u00e1tr\u00e1te zam\u011bstnance, kter\u00fd zneu\u017eil d\u016fv\u011bru a loajalitu spole\u010dnosti. <\/p>\n<p>Uvolnili jste se? Brzy! Tato ochrana, pokud bude zanedb\u00e1na a ignorov\u00e1na, m\u016f\u017ee se obr\u00e1tit proti v\u00e1m. <\/p>\n<h2>CRM syst\u00e9m jako hrozba<\/h2>\n<p>\nPokud m\u00e1 va\u0161e spole\u010dnost alespo\u0148 jeden po\u010d\u00edta\u010d, ji\u017e to p\u0159edstavuje zdroj kybernetick\u00fdch hrozeb. Odpov\u00eddaj\u00edc\u00edm zp\u016fsobem se m\u00edra hrozby zvy\u0161uje s rostouc\u00edm po\u010dtem pracovn\u00edch stanic (a zam\u011bstnanc\u016f) a s r\u016fznorodost\u00ed nainstalovan\u00e9ho a pou\u017e\u00edvan\u00e9ho softwaru. Situace s CRM syst\u00e9my nen\u00ed jednoduch\u00e1 \u2014 jde p\u0159ece o program ur\u010den\u00fd k uchov\u00e1v\u00e1n\u00ed a zpracov\u00e1n\u00ed nejd\u016fle\u017eit\u011bj\u0161\u00edho a cenn\u00e9ho aktiva: datab\u00e1ze klient\u016f a obchodn\u00edch informac\u00ed, a zde mluv\u00edme o \u00fazkosti z jej\u00ed bezpe\u010dnosti. Ve skute\u010dnosti to v\u0161ak nen\u00ed tak dramatick\u00e9, a p\u0159i spr\u00e1vn\u00e9m zach\u00e1zen\u00ed nedostanete od CRM syst\u00e9m\u016f nic jin\u00e9ho ne\u017e u\u017eitek a bezpe\u010dnost.<\/p>\n<h3>Jak\u00e9 jsou znaky nebezpe\u010dn\u00e9ho CRM syst\u00e9mu?<\/h3>\n<p>\nZa\u010dn\u011bme kr\u00e1tkou exkurz\u00ed do z\u00e1klad\u016f. CRM mohou b\u00fdt cloudov\u00e9 a desktopov\u00e9. Cloudov\u00e9 jsou ty, jejich\u017e DB (datab\u00e1ze) se nenach\u00e1z\u00ed u v\u00e1s ve firm\u011b, ale v priv\u00e1tn\u00edm nebo ve\u0159ejn\u00e9m cloudu v n\u011bjak\u00e9m datov\u00e9m centru (nap\u0159\u00edklad sed\u00edte v \u010celjabinsku a va\u0161e datab\u00e1ze b\u011b\u017e\u00ed v supermodern\u00edm DC v Moskv\u011b, proto\u017ee to rozhodl dodavatel CRM a m\u00e1 smlouvu pr\u00e1v\u011b s t\u00edmto poskytovatelem). Desktopov\u00e9 (tak\u00e9 on-premise, serverov\u00e9 \u2014 co\u017e u\u017e nen\u00ed \u00fapln\u011b pravda) maj\u00ed svou DB na va\u0161ich vlastn\u00edch serverech (ne, nedom\u00fd\u0161lejte si obrovsk\u00e9 serverovny s drah\u00fdmi stojany, \u010dast\u011bji ve mal\u00e9m a st\u0159edn\u00edm podnik\u00e1n\u00ed jde o osam\u011bl\u00fd server nebo dokonce b\u011b\u017en\u00fd PC modern\u00ed konfigurace), tedy fyzicky u v\u00e1s v kancel\u00e1\u0159i. <\/p>\n<p>Nedovolen\u00fd p\u0159\u00edstup lze z\u00edskat k CRM obou typ\u016f, ale rychlost a jednoduchost p\u0159\u00edstupu se li\u0161\u00ed, zejm\u00e9na mluv\u00edme-li o SMB, kter\u00e9 se o informa\u010dn\u00ed bezpe\u010dnost p\u0159\u00edli\u0161 nestaraj\u00ed. <\/p>\n<p><i><\/p>\n<h4>Znak nebezpe\u010d\u00ed \u010d. 1<\/h4>\n<p><\/i><br \/>\nD\u016fvodem vy\u0161\u0161\u00ed pravd\u011bpodobnosti probl\u00e9m\u016f s daty v cloudov\u00e9m syst\u00e9mu jsou vztahy, kter\u00e9 se skl\u00e1daj\u00ed z n\u011bkolika \u010dl\u00e1nk\u016f: vy (n\u00e1jemce CRM) \u2014 dodavatel \u2014 poskytovatel (existuje del\u0161\u00ed verze: vy \u2014 dodavatel \u2014 IT outsourcer dodavatele \u2014 poskytovatel). 3-4 \u010dl\u00e1nky vztah\u016f maj\u00ed v\u00edce rizik ne\u017e 1-2: probl\u00e9m m\u016f\u017ee nastat na stran\u011b dodavatele (zm\u011bna smlouvy, neplacen\u00ed slu\u017eeb poskytovatele), na stran\u011b poskytovatele (vy\u0161\u0161\u00ed moc, hacker, technick\u00e9 probl\u00e9my), na stran\u011b outsourcera (zm\u011bna mana\u017eera nebo technika) atd. Samoz\u0159ejm\u011b, \u017ee velc\u00ed dodavatel\u00e9 se sna\u017e\u00ed m\u00edt z\u00e1lo\u017en\u00ed DC, \u0159\u00eddit rizika a m\u00edt vlastn\u00ed odd\u011blen\u00ed DevOps, ale ani to nezaru\u010duje, \u017ee nedojde k probl\u00e9m\u016fm.<\/p>\n<p>Desktopov\u00e9 CRM se obvykle nekupuje na pron\u00e1jem, ale p\u0159\u00edmo zakoup\u00ed firma, co\u017e znamen\u00e1, \u017ee vztahy jsou jednodu\u0161\u0161\u00ed a transparentn\u011bj\u0161\u00ed: dodavatel p\u0159i implementaci CRM nastavuje pot\u0159ebn\u00e9 \u00farovn\u011b zabezpe\u010den\u00ed (od omezen\u00ed p\u0159\u00edstupu a fyzick\u00e9ho USB kl\u00ed\u010de po um\u00edst\u011bn\u00ed serveru do betonov\u00e9 zdi atd.) a p\u0159ed\u00e1v\u00e1 spr\u00e1vu firm\u011b-vlastn\u00edkovi CRM, kter\u00e1 m\u016f\u017ee zvy\u0161ovat ochranu, najmout syst\u00e9mov\u00e9ho administr\u00e1tora nebo se podle pot\u0159eby obracet na sv\u00e9ho dodavatele softwaru. Probl\u00e9my se omezuj\u00ed na pr\u00e1ci se zam\u011bstnanci, ochranu s\u00edt\u011b a fyzickou ochranu informac\u00ed. V p\u0159\u00edpad\u011b desktopov\u00e9ho CRM ani \u00fapln\u00e9 odpojen\u00ed od internetu nezastav\u00ed pr\u00e1ci, proto\u017ee datab\u00e1ze se nach\u00e1z\u00ed v \u201edom\u00e1c\u00ed\u201c kancel\u00e1\u0159i. <\/p>\n<p><i><b>O cloudov\u00fdch technologi\u00edch vypr\u00e1v\u00ed jeden z na\u0161ich zam\u011bstnanc\u016f, kter\u00fd pracoval ve spole\u010dnosti vyv\u00edjej\u00edc\u00ed cloudov\u00e9 komplexn\u00ed kancel\u00e1\u0159sk\u00e9 syst\u00e9my, v\u010detn\u011b CRM.<\/b> \u201eNa jednom z m\u00fdch p\u0159edchoz\u00edch pracovn\u00edch m\u00edst spole\u010dnost vytv\u00e1\u0159ela n\u011bco velmi podobn\u00e9ho z\u00e1kladn\u00edmu CRM a v\u0161e to bylo spojeno s online dokumenty atd. Jednou jsme v GA zaznamenali anom\u00e1ln\u00ed aktivitu od jednoho z klient\u016f-p\u0159edplatitel\u016f. Jak\u00e9 bylo na\u0161e p\u0159ekvapen\u00ed, analytik\u016f, kdy\u017e jsme, i kdy\u017e jsme nebyli v\u00fdvoj\u00e1\u0159i, ale m\u011bli vysokou \u00farove\u0148 p\u0159\u00edstupu, jednodu\u0161e dok\u00e1zali otev\u0159\u00edt ten rozhran\u00ed, kter\u00e9 klient pou\u017e\u00edval, a pod\u00edvat se, co je to za popul\u00e1rn\u00ed tabulku. Mimochodem, zd\u00e1 se, \u017ee klient necht\u011bl, aby n\u011bkdo vid\u011bl tato obchodn\u00ed data. Ano, byl to bug, kter\u00fd nebyl n\u011bkolik let opravov\u00e1n \u2013 podle m\u011b je to st\u00e1le v\u011bc. Od t\u00e9 doby jsem zast\u00e1ncem desktopu a p\u0159\u00edli\u0161 nev\u011b\u0159\u00edm cloud\u016fm, i kdy\u017e samoz\u0159ejm\u011b je pou\u017e\u00edv\u00e1me v pr\u00e1ci i v osobn\u00edm \u017eivot\u011b, kde tak\u00e9 doch\u00e1zelo k vesel\u00fdm incident\u016fm.\u201c <\/i><\/p>\n<p><img decoding=\"async\" alt=\"CRM syst\u00e9my z pohledu kybernetick\u00e9 bezpe\u010dnosti: ochrana nebo hrozba?\" src=\"\/wp-content\/uploads\/2019\/03\/0517f9dfe550f84dfd9ca66a7aa03f1c.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Z na\u0161eho pr\u016fzkumu na Habr, a to jsou zam\u011bstnanci pokro\u010dil\u00fdch spole\u010dnost\u00ed<\/i><\/p>\n<p>Ztr\u00e1ta dat z cloudov\u00e9ho CRM syst\u00e9mu m\u016f\u017ee b\u00fdt zp\u016fsobena ztr\u00e1tou dat v d\u016fsledku selh\u00e1n\u00ed serveru, nedostupnosti server\u016f, mimo\u0159\u00e1dn\u00fdch ud\u00e1lost\u00ed, ukon\u010den\u00ed \u010dinnosti dodavatele apod. Cloud znamen\u00e1 trval\u00fd, nep\u0159etr\u017eit\u00fd p\u0159\u00edstup k internetu, a ochrana mus\u00ed b\u00fdt bezprecedentn\u00ed: na \u00farovni k\u00f3du, opr\u00e1vn\u011bn\u00ed, dodate\u010dn\u00e9 opat\u0159en\u00ed kybernetick\u00e9 bezpe\u010dnosti (nap\u0159. dvoufaktorov\u00e1 autentizace). <\/p>\n<p><i><\/p>\n<h4>Znak nebezpe\u010d\u00ed \u010d. 2 <\/h4>\n<p><\/i><br \/>\nNejedn\u00e1 se pouze o jeden znak, ale o skupinu znak\u016f spojen\u00fdch s dodavatelem a jeho politikou. Uve\u010fme n\u011bkter\u00e9 d\u016fle\u017eit\u00e9 p\u0159\u00edklady, se kter\u00fdmi se setkali my a na\u0161i zam\u011bstnanci.<\/p>\n<ul>\n<li>Dodavatel si m\u016f\u017ee vybrat nedostate\u010dn\u011b spolehliv\u00e9 datov\u00e9 centrum, kde budou b\u011b\u017eet datab\u00e1ze klient\u016f. U\u0161et\u0159\u00ed, nekontroluje SLA, nezohledn\u00ed z\u00e1t\u011b\u017e a v\u00fdsledek bude fat\u00e1ln\u00ed pr\u00e1v\u011b pro v\u00e1s.\n<\/li>\n<li>Dodavatel m\u016f\u017ee odm\u00edtnout pr\u00e1vo p\u0159ev\u00e9st slu\u017ebu do v\u00e1mi vybran\u00e9ho datov\u00e9ho centra. To je pom\u011brn\u011b b\u011b\u017en\u00e9 omezen\u00ed pro SaaS.\n<\/li>\n<li>Dodavatel m\u016f\u017ee m\u00edt pr\u00e1vn\u00ed nebo ekonomick\u00fd konflikt s poskytovatelem cloudov\u00fdch slu\u017eeb, a pak b\u011bhem \"rozpor\u016f\" mohou b\u00fdt omezeny \u010dinnosti jako z\u00e1lohov\u00e1n\u00ed nebo nap\u0159\u00edklad rychlost.\n<\/li>\n<li>Slu\u017eba vytv\u00e1\u0159en\u00ed z\u00e1loh m\u016f\u017ee b\u00fdt poskytov\u00e1na za zvl\u00e1\u0161tn\u00ed poplatek. B\u011b\u017en\u00e1 praxe, o kter\u00e9 se klient syst\u00e9mu CRM m\u016f\u017ee dozv\u011bd\u011bt a\u017e ve chv\u00edli, kdy bude z\u00e1loha pot\u0159ebn\u00e1, tedy v nejkriti\u010dt\u011bj\u0161\u00ed a nejzraniteln\u011bj\u0161\u00ed chv\u00edli.\n<\/li>\n<li>Zam\u011bstnanci dodavatele mohou m\u00edt bezprobl\u00e9mov\u00fd p\u0159\u00edstup k dat\u016fm klient\u016f. \n<\/li>\n<li>M\u016f\u017ee doj\u00edt k \u00fanik\u016fm dat jak\u00e9hokoli druhu (lidsk\u00fd faktor, podvod, hacke\u0159i atd.).\n<\/li>\n<\/ul>\n<p>\nObvykle tyto probl\u00e9my souvisej\u00ed s mal\u00fdmi nebo mlad\u00fdmi dodavateli, nicm\u00e9n\u011b i velk\u00e9 spole\u010dnosti se n\u011bkolikr\u00e1t dostaly do nep\u0159\u00edjemn\u00fdch situac\u00ed (vyhledejte si to). Proto byste m\u011bli v\u017edy m\u00edt zp\u016fsoby ochrany informac\u00ed na sv\u00e9 stran\u011b + p\u0159edem projedn\u00e1vat s vybran\u00fdm dodavatelem syst\u00e9mu CRM ot\u00e1zky bezpe\u010dnosti. I samotn\u00fd fakt va\u0161eho z\u00e1jmu o tento probl\u00e9m ji\u017e donut\u00ed dodavatele zach\u00e1zet s implementac\u00ed co nejzodpov\u011bdn\u011bji (zejm\u00e9na d\u016fle\u017eit\u00e9 tak jednat, pokud jedn\u00e1te ne s kancel\u00e1\u0159\u00ed dodavatele, ale s jeho partnerem, kter\u00fd je v\u00edce zainteresov\u00e1n na uzav\u0159en\u00ed smlouvy a z\u00edsk\u00e1n\u00ed provize, ne\u017e na t\u011bch va\u0161ich dvoufaktorov\u00fdch... no, ch\u00e1pete). <\/p>\n<p><i><\/p>\n<h4>Znak nebezpe\u010d\u00ed \u010d. 3 <\/h4>\n<p><\/i><br \/>\nOrganizace pr\u00e1ce s bezpe\u010dnost\u00ed ve va\u0161\u00ed spole\u010dnosti. P\u0159ed rokem jsme tradi\u010dn\u011b psali o bezpe\u010dnosti na Habru a prov\u00e1d\u011bli jsme pr\u016fzkum. V\u00fdb\u011br nebyl p\u0159\u00edli\u0161 velk\u00fd, ale odpov\u011bdi byly v\u00fdsti\u017en\u00e9: <\/p>\n<p><img decoding=\"async\" alt=\"CRM syst\u00e9my z pohledu kybernetick\u00e9 bezpe\u010dnosti: ochrana nebo hrozba?\" src=\"\/wp-content\/uploads\/2019\/03\/a0bae20957271ad6e6ab622a0d7684d8.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nNa konci \u010dl\u00e1nku poskytneme odkazy na na\u0161e publikace, kde jsme podrobn\u011b rozeb\u00edrali vztahy v syst\u00e9mu \u201espole\u010dnost \u2013 zam\u011bstnanec \u2013 bezpe\u010dnost\u201c, a zde uvedeme seznam ot\u00e1zek, na kter\u00e9 byste m\u011bli naj\u00edt odpov\u011bdi uvnit\u0159 va\u0161\u00ed spole\u010dnosti (i kdy\u017e syst\u00e9m CRM nepot\u0159ebujete).<\/p>\n<ul>\n<li>Kde zam\u011bstnanci uchov\u00e1vaj\u00ed hesla?\n<\/li>\n<li>Jak je zaji\u0161t\u011bn p\u0159\u00edstup k \u00falo\u017ei\u0161t\u00edm na serverech spole\u010dnosti?\n<\/li>\n<li>Jak je chr\u00e1n\u011bn software, kter\u00fd obsahuje obchodn\u00ed a provozn\u00ed informace? \n<\/li>\n<li>Maj\u00ed v\u0161ichni zam\u011bstnanci aktivn\u00ed antiviry?\n<\/li>\n<li>Kolik zam\u011bstnanc\u016f m\u00e1 p\u0159\u00edstup k z\u00e1kaznick\u00fdm \u00fadaj\u016fm a jak\u00e1 je \u00farove\u0148 tohoto p\u0159\u00edstupu?\n<\/li>\n<li>Kolik m\u00e1te nov\u00e1\u010dk\u016f a kolik zam\u011bstnanc\u016f je v procesu odchodu?\n<\/li>\n<li>Kdy jste naposledy komunikovali s kl\u00ed\u010dov\u00fdmi zam\u011bstnanci a naslouchali jejich pot\u0159eb\u00e1m a st\u00ed\u017enostem?\n<\/li>\n<li>Sleduj\u00ed se tisk\u00e1rny?\n<\/li>\n<li>Jak je nastavena politika p\u0159ipojov\u00e1n\u00ed vlastn\u00edch za\u0159\u00edzen\u00ed k PC a pou\u017e\u00edv\u00e1n\u00ed pracovn\u00ed Wi-Fi?\n<\/li>\n<\/ul>\n<p>\nJedn\u00e1 se o z\u00e1kladn\u00ed ot\u00e1zky \u2014 v koment\u00e1\u0159\u00edch jist\u011b p\u0159idaj\u00ed v\u00edce komplikovan\u00fdch t\u00e9mat, ale toto je z\u00e1klad, z\u00e1klady, kter\u00e9 by m\u011bl zn\u00e1t i \u017eivnostn\u00edk s dv\u011bma zam\u011bstnanci. <\/p>\n<h3>Jak se v\u016fbec chr\u00e1nit? <\/h3>\n<p><\/p>\n<ul>\n<li>Z\u00e1lohy jsou nezbytn\u00e1 v\u011bc, na kterou se \u010dasto zapom\u00edn\u00e1 nebo se j\u00ed nev\u011bnuje dostate\u010dn\u00e1 pozornost. Pokud m\u00e1te desktopov\u00fd syst\u00e9m, nastavte syst\u00e9m z\u00e1lohov\u00e1n\u00ed dat s ur\u010ditou frekvenc\u00ed (nap\u0159\u00edklad pro RegionSoft CRM to lze realizovat pomoc\u00ed <noindex><a rel=\"nofollow\" href=\"http:\/\/regionsoft.ru\/loader.php?src=appsrv\">RegionSoft Application Server<\/a><\/noindex>) a zajist\u011bte spr\u00e1vn\u00e9 uchov\u00e1v\u00e1n\u00ed kopi\u00ed. Pokud m\u00e1te cloudovou CRM, nezapome\u0148te se p\u0159ed podpisem smlouvy informovat, jak je organizov\u00e1na pr\u00e1ce se z\u00e1lohami: pot\u0159ebujete zpr\u00e1vy o hloubce a frekvenci z\u00e1loh, o m\u00edst\u011b uchov\u00e1v\u00e1n\u00ed, o n\u00e1kladech na z\u00e1lohov\u00e1n\u00ed (\u010dasto jsou zdarma pouze z\u00e1lohy \u201eposledn\u00edch dat za obdob\u00ed\u201c, zat\u00edmco plnohodnotn\u00e9, zabezpe\u010den\u00e9 z\u00e1lohov\u00e1n\u00ed se prov\u00e1d\u00ed jako placen\u00e1 slu\u017eba). Obecn\u011b plat\u00ed, \u017ee zde rozhodn\u011b nen\u00ed m\u00edsto pro \u00faspory nebo lehkomysln\u00fd p\u0159\u00edstup. A ano, nezapom\u00ednejte kontrolovat to, co se obnovuje ze z\u00e1loh.\n<\/li>\n<li>Rozd\u011blen\u00ed p\u0159\u00edstupov\u00fdch pr\u00e1v na \u00farovni funkc\u00ed a dat.\n<\/li>\n<li>Bezpe\u010dnost na \u00farovni s\u00edt\u011b \u2014 je nutn\u00e9 povolit pou\u017e\u00edv\u00e1n\u00ed CRM pouze uvnit\u0159 kancel\u00e1\u0159sk\u00e9 pods\u00edt\u011b, omezit p\u0159\u00edstup pro mobiln\u00ed za\u0159\u00edzen\u00ed, zak\u00e1zat pr\u00e1ci s CRM syst\u00e9mem z domova nebo, co\u017e je je\u0161t\u011b hor\u0161\u00ed, z ve\u0159ejn\u00fdch s\u00edt\u00ed (coworkingy, kav\u00e1rny, kancel\u00e1\u0159e klient\u016f atd.). Zvl\u00e1\u0161\u0165 bu\u010fte opatrn\u00ed s mobiln\u00ed verz\u00ed \u2014 ta by m\u011bla b\u00fdt pouze velmi zjednodu\u0161enou variantou pro pr\u00e1ci.\n<\/li>\n<li>Antivirus se skenov\u00e1n\u00edm v re\u00e1ln\u00e9m \u010dase je nezbytn\u00fd za v\u0161ech okolnost\u00ed, ale zejm\u00e9na v p\u0159\u00edpad\u011b bezpe\u010dnosti firemn\u00edch dat. Zak\u00e1zat jeho vypnut\u00ed na \u00farovni politiky. \n<\/li>\n<li>Vzd\u011bl\u00e1v\u00e1n\u00ed zam\u011bstnanc\u016f v oblasti kybernetick\u00e9 hygieny nen\u00ed zbyte\u010dnou ztr\u00e1tou \u010dasu, ale nal\u00e9havou pot\u0159ebou. Je d\u016fle\u017eit\u00e9 sd\u011blit v\u0161em koleg\u016fm, \u017ee je pro n\u011b z\u00e1sadn\u00ed nejen varovat, ale tak\u00e9 spr\u00e1vn\u011b reagovat na p\u0159ich\u00e1zej\u00edc\u00ed hrozbu. Zakazov\u00e1n\u00ed pou\u017e\u00edv\u00e1n\u00ed internetu nebo osobn\u00ed po\u0161ty v kancel\u00e1\u0159i je p\u0159e\u017eitek a p\u0159\u00ed\u010dina siln\u00e9ho negativn\u00edho vn\u00edm\u00e1n\u00ed, proto je t\u0159eba se zam\u011b\u0159it na prevenci. \n<\/li>\n<\/ul>\n<p>\nSamoz\u0159ejm\u011b, \u017ee pou\u017e\u00edv\u00e1n\u00edm cloudov\u00e9ho syst\u00e9mu lze dos\u00e1hnout dostate\u010dn\u00e9 \u00farovn\u011b bezpe\u010dnosti: vyu\u017e\u00edvat dedikovan\u00e9 servery, nastavovat sm\u011brova\u010de a rozd\u011blovat provoz na \u00farovni aplikac\u00ed a datab\u00e1z\u00ed, pou\u017e\u00edvat priv\u00e1tn\u00ed s\u00edt\u011b, zav\u00e9st p\u0159\u00edsn\u00e1 bezpe\u010dnostn\u00ed pravidla pro administr\u00e1tory, zajistit kontinuitu d\u00edky z\u00e1lohov\u00e1n\u00ed s maxim\u00e1ln\u00ed pot\u0159ebnou frekvenc\u00ed a \u00faplnost\u00ed, prov\u00e1d\u011bt celodenn\u00ed monitoring s\u00edt\u011b\u2026 Kdy\u017e se nad t\u00edm zamysl\u00edte, nen\u00ed to tak slo\u017eit\u00e9 \u2013 sp\u00ed\u0161e drah\u00e9. Jak ale ukazuje praxe, takov\u00e9 kroky podnikaj\u00ed pouze n\u011bkter\u00e9 spole\u010dnosti, v\u011bt\u0161inou ty v\u011bt\u0161\u00ed. Proto se nebojme \u0159\u00edct je\u0161t\u011b jednou: jak cloud, tak desktop by nem\u011bly fungovat samostatn\u011b, chra\u0148te sv\u00e1 data. <\/p>\n<h4>N\u011bkolik drobn\u00fdch, ale d\u016fle\u017eit\u00fdch rad pro v\u0161echny p\u0159\u00edpady zaveden\u00ed CRM syst\u00e9mu<\/h4>\n<p><\/p>\n<ul>\n<li>Zkontrolujte dodavatele na zranitelnosti \u2013 vyhledejte informace o slovn\u00edch spojen\u00edch \"zranitelnost N\u00e1zev dodavatele\", \"zhackovali N\u00e1zev dodavatele\", \"\u00fanik dat N\u00e1zev dodavatele\". To by nem\u011blo b\u00fdt jedin\u00fdm parametrem p\u0159i hled\u00e1n\u00ed nov\u00e9ho CRM syst\u00e9mu, ale je d\u016fle\u017eit\u00e9 m\u00edt na pam\u011bti a zejm\u00e9na pochopit p\u0159\u00ed\u010diny ji\u017e prob\u011bhl\u00fdch incident\u016f.\n<\/li>\n<li>Ptejte se dodavatele na datov\u00e9 centrum: dostupnost, kolik jich je, jak je organizov\u00e1no havarijn\u00ed p\u0159epnut\u00ed.\n<\/li>\n<li>Nastavte bezpe\u010dnostn\u00ed zna\u010dky v CRM, sledujte aktivitu uvnit\u0159 syst\u00e9mu a neobvykl\u00e9 v\u00fdkyvy.\n<\/li>\n<li>Deaktivujte export zpr\u00e1v, p\u0159\u00edstup p\u0159es API pro nep\u0159\u00edslu\u0161n\u00e9 zam\u011bstnance \u2013 tedy pro ty, kte\u0159\u00ed tyto funkce nepot\u0159ebuj\u00ed k pravideln\u00e9 \u010dinnosti.\n<\/li>\n<li>Ujist\u011bte se, \u017ee ve va\u0161em CRM syst\u00e9mu je nastavena evidence proces\u016f a logov\u00e1n\u00ed akc\u00ed u\u017eivatel\u016f. \n<\/li>\n<\/ul>\n<p>\nJsou to mali\u010dkosti, ale skv\u011ble dopl\u0148uj\u00ed celkov\u00fd obraz. A vlastn\u011b, v bezpe\u010dnosti neexistuj\u00ed \u017e\u00e1dn\u00e9 drobnosti. <\/p>\n<p>Implementac\u00ed CRM syst\u00e9mu zaji\u0161\u0165ujete bezpe\u010dnost sv\u00fdch dat \u2014 ale pouze v p\u0159\u00edpad\u011b, \u017ee implementace prob\u00edh\u00e1 spr\u00e1vn\u011b a ot\u00e1zky informa\u010dn\u00ed bezpe\u010dnosti nejsou odsunov\u00e1ny na druhou kolej. Souhlas\u00edte, \u017ee je hloup\u00e9 koupit automobil a nezkontrolovat brzdy, ABS, p\u0159\u00edtomnost airbag\u016f, bezpe\u010dnostn\u00ed p\u00e1sy a EDS. Hlavn\u00ed nen\u00ed jen \u0159\u00eddit, ale \u0159\u00eddit bezpe\u010dn\u011b a dorazit cel\u00ed a neporu\u0161en\u00ed. S podnik\u00e1n\u00edm je to stejn\u00e9.<\/p>\n<p>A pamatujte: pokud jsou pravidla bezpe\u010dnosti pr\u00e1ce seps\u00e1na krv\u00ed, pravidla kybernetick\u00e9 bezpe\u010dnosti podnik\u00e1n\u00ed jsou ps\u00e1na pen\u011bzi. <\/p>\n<p><i>O kybernetick\u00e9 bezpe\u010dnosti a m\u00edst\u011b CRM syst\u00e9m\u016f v n\u00ed si m\u016f\u017eete p\u0159e\u010d\u00edst na\u0161e podrobn\u00e9 \u010dl\u00e1nky:<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/352708\/\">Z\u00e1kladn\u00ed instinkt podnik\u00e1n\u00ed: hranice firemn\u00ed bezpe\u010dnosti<\/a><\/noindex> \u2014 p\u0159ehled mo\u017en\u00fdch hrozeb bezpe\u010dnosti ve firemn\u00edm sektoru a p\u0159\u00edkladn\u00fd pl\u00e1n odhalen\u00ed. \n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/351196\/\">Je nutn\u00e9 chr\u00e1nit data p\u0159ed zam\u011bstnanci<\/a><\/noindex> \u2014 podrobn\u00e1 anal\u00fdza toho, jak zam\u011bstnanci mohou u\u0161kodit va\u0161emu podnik\u00e1n\u00ed a jak\u00fdm zp\u016fsobem to \u010din\u00ed v komer\u010dn\u00ed sf\u00e9\u0159e.\n<\/li>\n<\/ul>\n<p><\/i><\/p>\n<blockquote><p>Pokud hled\u00e1te CRM syst\u00e9m, tak na <noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/loader.php?src=discount\/discount_2019_03\"><b>RegionSoft CRM do 31. b\u0159ezna s 15% slevou<\/b><\/a><\/noindex>. Pokud pot\u0159ebujete CRM nebo ERP \u2014 d\u016fkladn\u011b si prostudujte na\u0161e produkty a porovnejte jejich mo\u017enosti se sv\u00fdmi c\u00edli a \u00fakoly. Pokud m\u00e1te ot\u00e1zky nebo pot\u00ed\u017ee \u2014 pi\u0161te, volejte, uspo\u0159\u00e1d\u00e1me pro v\u00e1s individu\u00e1ln\u00ed online prezentaci \u2014 bez hodnocen\u00ed a porovn\u00e1v\u00e1n\u00ed.<\/p><\/blockquote>\n<p> <img decoding=\"async\" alt=\"CRM syst\u00e9my z pohledu kybernetick\u00e9 bezpe\u010dnosti: ochrana nebo hrozba?\" src=\"\/wp-content\/uploads\/2019\/03\/e86c08fcb2a9eb6cd0185ac3ce92792f.jpg\" style=\"display:block;margin: 0 auto;\" \/><i><noindex><a rel=\"nofollow\" href=\"https:\/\/t.me\/bizbreeze\"> N\u00e1\u0161 kan\u00e1l na Telegramu<\/a><\/noindex>, kde bez reklamy p\u00ed\u0161eme o CRM a byznysu ne zcela form\u00e1ln\u00edm zp\u016fsobem. <\/i><br \/>\n<br \/>Zdroj: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/445582\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>31 \u043c\u0430\u0440\u0442\u0430 \u2014 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0439 \u0434\u0435\u043d\u044c \u0431\u044d\u043a\u0430\u043f\u0430, \u0438 \u043d\u0435\u0434\u0435\u043b\u044f \u043d\u0430\u043a\u0430\u043d\u0443\u043d\u0435 \u0432\u0441\u0435\u0433\u0434\u0430 \u043f\u043e\u043b\u043d\u0430 \u0438\u0441\u0442\u043e\u0440\u0438\u0439, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0445 \u0441 \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u044c\u044e. \u0412 \u043f\u043e\u043d\u0435\u0434\u0435\u043b\u044c\u043d\u0438\u043a \u043c\u044b \u0443\u0436\u0435 \u0443\u0437\u043d\u0430\u043b\u0438 \u043f\u0440\u043e \u0441\u043a\u043e\u043c\u043f\u0440\u043e\u043c\u0435\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0439 Asus \u0438 \u00ab\u0442\u0440\u0451\u0445 \u043d\u0435\u043d\u0430\u0437\u0432\u0430\u043d\u043d\u044b\u0445 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u0435\u0439\u00bb. \u041e\u0441\u043e\u0431\u043e \u0441\u0443\u0435\u0432\u0435\u0440\u043d\u044b\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0432\u0441\u044e \u043d\u0435\u0434\u0435\u043b\u044e \u0441\u0438\u0434\u044f\u0442 \u043d\u0430 \u0438\u0433\u043e\u043b\u043a\u0430\u0445, \u0434\u0435\u043b\u0430\u044e\u0442 \u0431\u044d\u043a\u0430\u043f\u044b. \u0410 \u0432\u0441\u0451 \u043e\u0442 \u0442\u043e\u0433\u043e \u0447\u0442\u043e \u0432\u0441\u0435 \u043c\u044b \u043d\u0435\u043c\u043d\u043e\u0436\u043a\u043e \u0431\u0435\u0437\u0430\u043b\u0430\u0431\u0435\u0440\u043d\u044b \u0432 \u043f\u043b\u0430\u043d\u0435 \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u0438: \u043a\u0442\u043e-\u0442\u043e \u0437\u0430\u0431\u044b\u0432\u0430\u0435\u0442 \u043f\u0440\u0438\u0441\u0442\u0435\u0433\u043d\u0443\u0442\u044c \u0440\u0435\u043c\u0435\u043d\u044c \u043d\u0430 \u0437\u0430\u0434\u043d\u0435\u043c [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":22464,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-30464","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - 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