{"id":30668,"date":"2019-10-31T21:36:48","date_gmt":"2019-10-31T18:36:48","guid":{"rendered":"https:\/\/prohoster.info\/blog\/predstavlyaem-3cx-v16-s-kommunikatsionnym-vidzhetom-dlya-sajta\/"},"modified":"2019-10-31T21:36:48","modified_gmt":"2019-10-31T18:36:48","slug":"predstavlyaem-3cx-v16-s-kommunikatsionnym-vidzhetom-dlya-sajta","status":"publish","type":"post","link":"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/predstavlyaem-3cx-v16-s-kommunikatsionnym-vidzhetom-dlya-sajta","title":{"rendered":"P\u0159edstavujeme 3CX V16 s komunika\u010dn\u00edm widgetem pro web","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Minul\u00fd t\u00fdden jsme p\u0159edstavili vyd\u00e1n\u00ed 3CX v16 a komunika\u010dn\u00ed widget 3CX Live Chat &amp; Talk, kter\u00fd m\u016f\u017ee fungovat na jak\u00e9koli webov\u00e9 str\u00e1nce, nejen na CMS WordPress.<\/p>\n<p>3CX v16 umo\u017e\u0148uje z\u00e1kazn\u00edk\u016fm rychle kontaktovat va\u0161i firmu, nab\u00edz\u00ed siln\u00e9 a efektivn\u00ed technologie pro zpracov\u00e1n\u00ed po\u017eadavk\u016f \u2013 call centrum s rozd\u011blen\u00edm hovor\u016f podle kvalifikace oper\u00e1tor\u016f, webovou slu\u017ebu pro sledov\u00e1n\u00ed kvality slu\u017eby (SLA) a vylep\u0161en\u00e9 \u0159\u00edzen\u00ed z\u00e1znam\u016f hovor\u016f.<\/p>\n<p>Krom\u011b kontaktn\u00edho centra z\u00edskal nov\u00fd 3CX vy\u0161\u0161\u00ed v\u00fdkon, nov\u00e9 bezpe\u010dnostn\u00ed technologie, vylep\u0161en\u00e9 administra\u010dn\u00ed n\u00e1stroje, chat, videokonference a integraci s Office 365. Je to prvn\u00ed komunika\u010dn\u00ed syst\u00e9m v odv\u011btv\u00ed, kter\u00fd \u00fasp\u011b\u0161n\u011b funguje na Raspberry Pi.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h3>Komunika\u010dn\u00ed widget 3CX Live Chat &amp; Talk<\/h3>\n<p>\n<img decoding=\"async\" alt=\"P\u0159edstavujeme 3CX V16 s komunika\u010dn\u00edm widgetem pro web\" src=\"\/wp-content\/uploads\/2019\/03\/032fb3b37ddaeca844ac262f1ea2373e.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nNov\u00fd komunika\u010dn\u00ed widget 3CX Live Chat &amp; Talk umo\u017e\u0148uje n\u00e1v\u0161t\u011bvn\u00edkovi webov\u00fdch str\u00e1nek jedn\u00edm kliknut\u00edm zah\u00e1jit chat, zavolat nebo prov\u00e9st videohovor do va\u0161eho obchodn\u00edho odd\u011blen\u00ed. Je to nejjednodu\u0161\u0161\u00ed, \"p\u0159\u00edm\u00fd\" a zcela bezplatn\u00fd zp\u016fsob kontaktu, kter\u00fd nav\u00edc snadno \"vede\" va\u0161e zam\u011bstnance. Unik\u00e1tnost p\u0159\u00edstupu 3CX spo\u010d\u00edv\u00e1 v tom, \u017ee chat m\u016f\u017ee b\u00fdt kdykoli p\u0159eveden na hlasov\u00fd hovor \u2013 bez pot\u0159eby samostatn\u00e9ho telefonn\u00edho hovoru, kdy by se z\u00e1kazn\u00edk mohl dostat k jin\u00e9mu \u010dlov\u011bku. Va\u0161e firma z\u00edsk\u00e1v\u00e1 nov\u00e9 loaj\u00e1ln\u00ed z\u00e1kazn\u00edky a zam\u011bstnanci se nemus\u00ed u\u010dit pou\u017e\u00edvat n\u011bjak\u00fd dal\u0161\u00ed \"chat pro web\", kter\u00fd nav\u00edc vy\u017eaduje m\u011bs\u00ed\u010dn\u00ed platby.<\/p>\n<p>Widget 3CX Live Chat &amp; Talk je dod\u00e1v\u00e1n jako plugin pro WordPress a jako sada skript\u016f pro jakoukoli CMS. M\u016f\u017eete p\u0159izp\u016fsobit design widgetu podle vzhledu va\u0161\u00ed webov\u00e9 str\u00e1nky nebo podle o\u010dek\u00e1v\u00e1n\u00ed va\u0161ich n\u00e1v\u0161t\u011bvn\u00edk\u016f. Nap\u0159\u00edklad m\u016f\u017eete nastavit vlastn\u00ed uv\u00edtac\u00ed zpr\u00e1vu, jm\u00e9na mana\u017eer\u016f odpov\u00eddaj\u00edc\u00edch na ot\u00e1zky, povolit nebo zak\u00e1zat videohovory atd.<\/p>\n<p>Instalace widgetu je velmi jednoduch\u00e1 a skl\u00e1d\u00e1 se ze 3 krok\u016f:<\/p>\n<ol>\n<li>Nastavte parametry widgetu v u\u017eivatelsk\u00e9m rozhran\u00ed 3CX, abyste nakonfigurovali komunika\u010dn\u00ed kan\u00e1l mezi PBX a webem.\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/misc\/3cxlivechattalk.zip\">St\u00e1hn\u011bte<\/a><\/noindex> soubory widgetu a nastavte parametry a barvy odpov\u00eddaj\u00edc\u00ed designu va\u0161\u00ed webov\u00e9 str\u00e1nky.\n<\/li>\n<li>Zkop\u00edrujte CSS do HTML obsahu webu.\n<\/li>\n<\/ol>\n<p>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/website-live-chat-talk\/\">Pokyny k instalaci a nastaven\u00ed<\/a><\/noindex>. Pro weby na CMS WordPress je jednodu\u0161\u0161\u00ed pou\u017e\u00edt <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/436802\/\">hotov\u00fd plugin<\/a><\/noindex>.<\/p>\n<h3>Aktualizovan\u00e9 integrovan\u00e9 call centrum<\/h3>\n<p>\n3CX v16 obsahuje d\u016fkladn\u011b p\u0159epracovan\u00fd modul call centra, kter\u00fd je sou\u010d\u00e1st\u00ed <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/edition-comparison\/\">edic\u00ed Pro a Enterprise<\/a><\/noindex>:<\/p>\n<ul>\n<li>Distribuce p\u0159\u00edchoz\u00edch hovor\u016f podle kvalifikace oper\u00e1tora.\n<\/li>\n<li>Serverov\u00e1 REST API integrace s v\u011bt\u0161inou popul\u00e1rn\u00edch CRM syst\u00e9m\u016f, v\u010detn\u011b <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/docs\/1c-crm-integration\/\">1C: Podnik\u00e1n\u00ed<\/a><\/noindex>, <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/bitrix24-crm-integration\/\">Bitrix24<\/a><\/noindex>, <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/amocrm-pbx-integration\/\">amoCRM<\/a><\/noindex>, zaznamen\u00e1v\u00e1n\u00ed hovoru do klientsk\u00e9 karty.\n<\/li>\n<li>REST API integrace s datab\u00e1zemi <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/sql-database-pbx-integration\/\">MS SQL Server, MySQL, PostgreSQL<\/a><\/noindex>.\n<\/li>\n<li>Monitoring kvality poskytovan\u00fdch slu\u017eeb (SLA) v samostatn\u00e9m okn\u011b Oper\u00e1torsk\u00e9 pane.\n<\/li>\n<li>Aktualizovan\u00e9 zpr\u00e1vy o v\u00fdkonnosti oper\u00e1tor\u016f.\n<\/li>\n<li>Vylep\u0161en\u00e9 \u0159\u00edzen\u00ed nahr\u00e1vek hovor\u016f:\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Firemn\u00ed chat server a WebRTC softphone<\/h3>\n<p>\n<img decoding=\"async\" alt=\"P\u0159edstavujeme 3CX V16 s komunika\u010dn\u00edm widgetem pro web\" src=\"\/wp-content\/uploads\/2019\/03\/24d5cc4af3c76f1dd76e2e0c2e37f818.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n3CX v16 umo\u017e\u0148uje efektivn\u011b komunikovat d\u00edky modern\u00edm komunika\u010dn\u00edm prost\u0159edk\u016fm pro firmy:<\/p>\n<ul>\n<li>Prohl\u00ed\u017ee\u010dov\u00fd softphone na technologii WebRTC umo\u017e\u0148uje volat p\u0159\u00edmo z prohl\u00ed\u017ee\u010d\u016f Chrome a Firefox. M\u016f\u017ee tak\u00e9 ovl\u00e1dat v\u00e1\u0161 stoln\u00ed IP telefon nebo mobiln\u00ed softphone 3CX, \u010d\u00edm\u017e roz\u0161i\u0159uje jejich funk\u010dnost.\n<\/li>\n<li>Pln\u00e1 integrace s <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/office-365-integration\/\">Office 365<\/a><\/noindex>, v\u010detn\u011b synchronizace kontakt\u016f a stav\u016f u\u017eivatel\u016f. Integrace prob\u00edh\u00e1 na stran\u011b serveru PBX. Podporov\u00e1ny jsou v\u0161echny p\u0159edplatn\u00e9 Office 365.\n<\/li>\n<li>Vylep\u0161en\u00fd firemn\u00ed chat \u2014 p\u0159id\u00e1na podpora pro p\u0159enos obr\u00e1zk\u016f, soubor\u016f a emoji.\n<\/li>\n<li>Podpora automatick\u00fdch \u010d\u00edseln\u00edk\u016f n\u011bkter\u00fdch CRM, konkr\u00e9tn\u011b Salesforce, umo\u017e\u0148uje vol\u00e1n\u00ed p\u0159\u00edmo z rozhran\u00ed CRM syst\u00e9mu.\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Nov\u00e9 mo\u017enosti videokonferenc\u00ed 3CX WebMeeting<\/h3>\n<p>\nSlu\u017eba bezplatn\u00fdch webov\u00fdch konferenc\u00ed WebMeeting v 3CX v16 tak\u00e9 nab\u00edz\u00ed n\u011bkolik nov\u00fdch funkc\u00ed, kter\u00e9 ocen\u00ed jak u\u017eivatel\u00e9, tak administr\u00e1to\u0159i:<\/p>\n<ul>\n<li>Hlasov\u00fd hovor z b\u011b\u017en\u00e9ho telefonu do webov\u00e9 konference.\n<\/li>\n<li>Vylep\u0161en\u00e1 kvalita videohovor\u016f d\u00edky dynamick\u00e9 zm\u011bn\u011b \u0161\u00ed\u0159ky p\u00e1sma.\n<\/li>\n<li>Mezin\u00e1rodn\u00ed s\u00ed\u0165 server\u016f videokonferenc\u00ed na infrastruktu\u0159e Amazon a Google pro vysokou stabilitu slu\u017eby.\n<\/li>\n<li>Sd\u00edlen\u00ed obrazovky va\u0161eho PC v konferenci bez instalace dal\u0161\u00edch plugin\u016f.\n<\/li>\n<li>Podpora popul\u00e1rn\u00edch a dostupn\u00fdch sad pro videokonference Logitech Conference Room.\n<\/li>\n<\/ul>\n<p>\nP\u0159ipom\u00edn\u00e1me, \u017ee hlavn\u00ed v\u00fdhodou 3CX WebMeeting je po\u0159\u00e1d\u00e1n\u00ed videokonferenc\u00ed a webin\u00e1\u0159\u016f zcela zdarma a bez nutnosti se u\u010dit ciz\u00ed syst\u00e9m online konferenc\u00ed.<\/p>\n<h3>Nov\u00e9 mo\u017enosti pro administr\u00e1tory PBX<\/h3>\n<p>\n<img decoding=\"async\" alt=\"P\u0159edstavujeme 3CX V16 s komunika\u010dn\u00edm widgetem pro web\" src=\"\/wp-content\/uploads\/2019\/03\/93a6b88586a2c6833f14b1797079fa34.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n3CX v16 nab\u00edz\u00ed \u0159adu zaj\u00edmav\u00fdch novinek pro integr\u00e1tory a syst\u00e9mov\u00e9 administr\u00e1tory. V\u0161echny jsou zam\u011b\u0159eny na sn\u00ed\u017een\u00ed \"bolesti hlavy\", tj. na sn\u00ed\u017een\u00ed n\u00e1klad\u016f na diagnostiku a rutinn\u00ed \u00fadr\u017ebu.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/pbx-instance-manager\/\">Spr\u00e1vce instanc\u00ed 3CX (Multi Instance Manager)<\/a><\/noindex> \u2013 spr\u00e1va a monitoring mnoha server\u016f PBX 3CX z jednoho administra\u010dn\u00edho port\u00e1lu.\n<\/li>\n<li>Synchronizace p\u0159\u00eddavn\u00fdch \u010d\u00edsel 3CX a u\u017eivatel\u016f Office 365 \u2013 spr\u00e1va u\u017eivatel\u016f PBX z jednoho m\u00edsta.\n<\/li>\n<li>Pokro\u010dil\u00e1 bezpe\u010dnost:\n<\/li>\n<li>Instalace 3CX na <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/442130\/\">Raspberry Pi<\/a><\/noindex> pro syst\u00e9my s kapacitou a\u017e 8 sou\u010dasn\u00fdch hovor\u016f.\n<\/li>\n<li>V\u00fdznamn\u00e9 sn\u00ed\u017een\u00ed n\u00e1rok\u016f na procesor a pam\u011b\u0165 pro instalaci na levn\u00fdch VPS serverech.\n<\/li>\n<li>Statistika protokolu RTCP pro sledov\u00e1n\u00ed kvality VoIP.\n<\/li>\n<li>Kop\u00edrov\u00e1n\u00ed u\u017eivatel\u016f \u2013 vytvo\u0159en\u00ed nov\u00e9ho p\u0159\u00eddavn\u00e9ho \u010d\u00edsla 3CX na z\u00e1klad\u011b st\u00e1vaj\u00edc\u00edho.\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Zku\u0161ebn\u00ed licence 3CX Pro, bezplatn\u00e1 licence na 8 OV a sn\u00ed\u017een\u00ed cen o 40%<\/h3>\n<p>\nV nov\u00e9m cen\u00edku 3CX v16 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ordering\/pricing\/\">byla sn\u00ed\u017eena cena<\/a><\/noindex> verze Standard o 40 % a a\u017e 20 % na verze PRO a Enterprise! Tak\u00e9 byly p\u0159id\u00e1ny ro\u010dn\u00ed licence st\u0159edn\u00ed velikosti, kter\u00e9 umo\u017en\u00ed za\u010d\u00edt s n\u00e1kupem mal\u00e9ho syst\u00e9mu a plynule jej roz\u0161i\u0159ovat s r\u016fstem podnik\u00e1n\u00ed. <\/p>\n<p>Bezplatn\u00e1 verze 3CX byla roz\u0161\u00ed\u0159ena na 8 sou\u010dasn\u00fdch hovor\u016f a z\u016fstane bezplatn\u00e1 nav\u017edy! <b>V\u0161imn\u011bte si, \u017ee <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/download-atc\/\">p\u0159i sta\u017een\u00ed nov\u00e9ho syst\u00e9mu z webu 3CX<\/a><\/noindex> z\u00edsk\u00e1v\u00e1te pln\u011b funk\u010dn\u00ed verzi 3CX Pro, kter\u00e1 bude fungovat po dobu 40 dn\u016f.<\/b> Pot\u00e9 p\u0159ejde na 3CX Standard a z\u016fstane bezplatn\u00e1. <\/p>\n<ul>\n<li>Verze 3CX Standard na 8 sou\u010dasn\u00fdch hovor\u016f \u2013 bezplatn\u00e1 nav\u017edy\n<\/li>\n<li>Dal\u0161\u00ed velikosti licenc\u00ed: 24, 48, 96 a 192 OV\n<\/li>\n<li>Roz\u0161\u00ed\u0159en\u00ed licence \u2013 plat\u00edte pouze rozd\u00edl v cen\u011b, bez dal\u0161\u00edch podm\u00ednek\n<\/li>\n<li>Z verze 3CX Standard byly vylou\u010deny Fronty hovor\u016f, nahr\u00e1v\u00e1n\u00ed hovor\u016f, zpr\u00e1vy o hovorech, mezi\u00fast\u0159edn\u00ed trunking a integrace s CRM \/ Office 365.\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Pl\u00e1ny rozvoje v16<\/h3>\n<p>\nV obrazov\u00e9 prezentaci vedouc\u00ed 3CX hovo\u0159il o nejbli\u017e\u0161\u00edch pl\u00e1nech rozvoje syst\u00e9mu. N\u011bkter\u00e9 funkce se objev\u00ed v v16 Update 1 b\u011bhem m\u011bs\u00edce, jin\u00e9 \u2013 bl\u00ed\u017ee k l\u00e9tu. Upozor\u0148ujeme, \u017ee pl\u00e1ny se mohou m\u011bnit, tak\u017ee je pros\u00edm berte na v\u011bdom\u00ed.<\/p>\n<ul>\n<li>Pokro\u010dil\u00e9 mo\u017enosti integrace s datab\u00e1zemi SQL.\n<\/li>\n<li>Vylep\u0161en\u00ed firemn\u00edho chatu \u2013 archivace, p\u0159eklad, zachyt\u00e1v\u00e1n\u00ed zpr\u00e1v\n<\/li>\n<li>Nov\u00e9 <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/437744\/\">v\u00fdvojov\u00e9 prost\u0159ed\u00ed PBX Call Flow Designer<\/a><\/noindex>.\n<\/li>\n<li>Nov\u00fd 3CX SBC, kter\u00fd umo\u017e\u0148uje spravovat vzd\u00e1len\u00e9 telefony z rozhran\u00ed 3CX.\n<\/li>\n<li>Vylep\u0161en\u00e1 pr\u00e1ce s DNS pro kompatibilitu se SIP oper\u00e1tory.\n<\/li>\n<li>Zjednodu\u0161en\u00e9 nastaven\u00ed vysoce dostupn\u00e9ho clusteru PBX.\n<\/li>\n<li>REST API pro uskute\u010d\u0148ov\u00e1n\u00ed odchoz\u00edch hovor\u016f p\u0159es 3CX.\n<\/li>\n<li>Interaktivn\u00ed, p\u0159izp\u016fsobiteln\u00fd panel call centra. \u00a0\u00a0\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Instalace 3CX v16<\/h3>\n<p><\/p>\n<ul>\n<li>V cloudu \u2014 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/download-atc\/\">z\u00edskejte licenci<\/a><\/noindex> \u00a0a vyu\u017e\u00edvejte slu\u017ebu <noindex><a rel=\"nofollow\" href=\"https:\/\/pbxexpress.3cx.com\/\">PBX Express<\/a><\/noindex> pro spu\u0161t\u011bn\u00ed bezplatn\u00e9 PBX ve va\u0161em cloudov\u00e9m \u00fa\u010dtu Google\n<\/li>\n<li>Na m\u00edstn\u00edm serveru: <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/download-atc\/\">st\u00e1hn\u011bte pro OS Windows, Linux nebo Raspberry Pi<\/a><\/noindex>\n<\/li>\n<\/ul>\n<p>\nViz. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/phone-system-change-log\/\">\u00fapln\u00fd seznam zm\u011bn<\/a><\/noindex> v nov\u00e9 verzi. M\u016f\u017eete sd\u00edlet sv\u016fj n\u00e1zor na syst\u00e9m na <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/forum\/\">na\u0161em f\u00f3ru<\/a><\/noindex>!<\/p>\n<p>Prezentace v anglick\u00e9m jazyce.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"Z421fw461qc\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/Z421fw461qc\/hqdefault.jpg\" alt=\"P\u0159ehr\u00e1t video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\n<br \/>Zdroj: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/446196\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041d\u0430 \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043c\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0438 \u0440\u0435\u043b\u0438\u0437 3CX v16 \u0438 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0439 \u0432\u0438\u0434\u0436\u0435\u0442 3CX Live Chat &amp; 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