{"id":32828,"date":"2019-10-31T21:49:09","date_gmt":"2019-10-31T18:49:09","guid":{"rendered":"https:\/\/prohoster.info\/blog\/detalnyj-obzor-3cx-v16\/"},"modified":"2019-10-31T21:49:09","modified_gmt":"2019-10-31T18:49:09","slug":"detalnyj-obzor-3cx-v16","status":"publish","type":"post","link":"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/detalnyj-obzor-3cx-v16","title":{"rendered":"Podrobn\u00fd p\u0159ehled 3CX v16","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

V tomto \u010dl\u00e1nku podrobn\u011b prozkoum\u00e1me mo\u017enosti 3CX v16<\/a><\/noindex>. Nov\u00e1 verze PBX p\u0159in\u00e1\u0161\u00ed r\u016fzn\u00e9 zlep\u0161en\u00ed kvality poskytovan\u00fdch slu\u017eeb a zvy\u0161uje produktivitu zam\u011bstnanc\u016f. Z\u00e1rove\u0148 je pr\u00e1ce syst\u00e9mov\u00e9ho in\u017een\u00fdra, kter\u00fd se star\u00e1 o syst\u00e9m, podstatn\u011b usnadn\u011bna.<\/p>\n

Ve verzi v16 jsme roz\u0161\u00ed\u0159ili mo\u017enosti spolupr\u00e1ce. Nyn\u00ed syst\u00e9m umo\u017e\u0148uje komunikaci nejen mezi zam\u011bstnanci, ale i s va\u0161imi klienty a dodavateli. K integrovan\u00e9mu call centru 3CX byl p\u0159id\u00e1n nov\u00fd rozhran\u00ed kontaktn\u00edho centra. Tak\u00e9 byla roz\u0161\u00ed\u0159ena integrace se CRM syst\u00e9my, p\u0159id\u00e1ny nov\u00e9 prost\u0159edky pro sledov\u00e1n\u00ed kvality slu\u017eeb, v\u010detn\u011b nov\u00e9 Oper\u00e1torsk\u00e9 panelu PBX.<\/a><\/noindex><\/p>\n

Nov\u00e9 kontaktn\u00ed centrum 3CX<\/h3>\n

\nNa z\u00e1klad\u011b zp\u011btn\u00e9 vazby v\u00edce ne\u017e 170 000 z\u00e1kazn\u00edk\u016f po cel\u00e9m sv\u011bt\u011b jsme od z\u00e1klad\u016f vyvinuli nov\u00fd modul call centra, kter\u00fd je mnohem v\u00fdkonn\u011bj\u0161\u00ed a l\u00e9pe \u0161k\u00e1luje. Jedn\u00edm z d\u016fle\u017eit\u00fdch novinek je sm\u011brov\u00e1n\u00ed hovor\u016f podle kvalifikace oper\u00e1tora. Takov\u00e9 sm\u011brov\u00e1n\u00ed se obvykle vyskytuje pouze v drah\u00fdch specializovan\u00fdch call centrech, zat\u00edmco 3CX jej nab\u00edz\u00ed za zlomek ceny takov\u00e9ho \u0159e\u0161en\u00ed od konkurence. Tato funkce je dostupn\u00e1 v edici 3CX Enterprise. Upozor\u0148ujeme, \u017ee sm\u011brov\u00e1n\u00ed hovor\u016f podle kvalifikace je pouze za\u010d\u00e1tek v\u00fdvoje nov\u00e9ho call centra 3CX. Nov\u00e9 mo\u017enosti<\/p>\n

V dne\u0161n\u00ed dob\u011b z\u00e1kazn\u00edci \u010dasto necht\u011bj\u00ed volat do spole\u010dnosti \u2013 rad\u011bji se s v\u00e1mi spoj\u00ed p\u0159es chatovac\u00ed okno na webu. Zohlednili jsme p\u0159\u00e1n\u00ed z\u00e1kazn\u00edk\u016f a vytvo\u0159ili jsme nov\u00fd widget kontaktn\u00edho centra, kter\u00fd umo\u017e\u0148uje n\u00e1v\u0161t\u011bvn\u00edk\u016fm webu ps\u00e1t do chatu a dokonce i volat v\u00e1m p\u0159es prohl\u00ed\u017ee\u010d! Vypad\u00e1 to takto \u2013 oper\u00e1to\u0159i, kte\u0159\u00ed zah\u00e1jili chat, mohou okam\u017eit\u011b p\u0159ej\u00edt na hlasovou komunikaci, a pot\u00e9 dokonce video. Takov\u00fd p\u0159\u00edm\u00fd komunika\u010dn\u00ed kan\u00e1l zaji\u0161\u0165uje vynikaj\u00edc\u00ed servis \u2013 bez p\u0159eru\u0161en\u00ed komunikace mezi z\u00e1kazn\u00edkem a va\u0161\u00edm zam\u011bstnancem.<\/p>\n

\"Podrobn\u00fd
\n
\nKomunika\u010dn\u00ed widget pro webov\u00e9 str\u00e1nky 3CX Live Chat & Talk<\/a><\/noindex> je k dispozici zdarma se v\u0161emi edicemi 3CX (dokonce i s bezplatnou!). V\u00fdhoda na\u0161eho widgetu oproti podobn\u00fdm t\u0159et\u00edm stran\u00e1m chatovac\u00edch slu\u017eeb spo\u010d\u00edv\u00e1 v tom, \u017ee n\u00e1v\u0161t\u011bvn\u00edk webu nemus\u00ed znovu volat na b\u011b\u017en\u00fd telefon \u2013 za\u010d\u00edn\u00e1 v chatu a hned pokra\u010duje hlasov\u011b. Va\u0161i oper\u00e1to\u0159i se nemus\u00ed u\u010dit rozhran\u00ed t\u0159et\u00edch stran a syst\u00e9mov\u00fd administr\u00e1tor se o n\u011b nemus\u00ed starat. Nav\u00edc u\u0161et\u0159\u00edte zna\u010dn\u00e9 pen\u00edze na m\u011bs\u00ed\u010dn\u00edch platb\u00e1ch za extern\u00ed komunika\u010dn\u00ed slu\u017eby pro v\u00e1\u0161 web.\u00a0<\/p>\n

Pro p\u0159ipojen\u00ed widgetu na str\u00e1nku nainstalujte plugin pro WordPress<\/a><\/noindex> a p\u0159idejte k\u00f3dov\u00fd blok na v\u00e1\u0161 web (pokud v\u00e1\u0161 web nen\u00ed na WordPress, n\u00e1sledujte tento n\u00e1vod<\/a><\/noindex>). Pak nastavte p\u0159ipojen\u00ed k PBX, vzhled chatovac\u00edho okna a ur\u010dete, na jak\u00fdch str\u00e1nk\u00e1ch se m\u00e1 widget zobrazovat. Oper\u00e1to\u0159i budou p\u0159ij\u00edmat zpr\u00e1vy a odpov\u00eddat n\u00e1v\u0161t\u011bvn\u00edk\u016fm p\u0159\u00edmo prost\u0159ednictv\u00edm webov\u00e9ho klienta 3CX. V\u0161imn\u011bte si, \u017ee tato technologie je v beta testov\u00e1n\u00ed a nov\u00e9 funkce budou p\u0159id\u00e1ny v n\u00e1sleduj\u00edc\u00edch aktualizac\u00edch.<\/p>\n

Ve 3CX v16 jsme tak\u00e9 vylep\u0161ili serverovou CRM integraci<\/a><\/noindex>. Byly p\u0159id\u00e1ny nov\u00e9 CRM syst\u00e9my a pro podporovan\u00e9 CRM se objevila mo\u017enost nahr\u00e1v\u00e1n\u00ed hovor\u016f, dal\u0161\u00ed mo\u017enosti a CRM dailer (\u010d\u00edslicov\u00e9 voli\u010de). To umo\u017e\u0148uje pln\u011b integrovat telefonii do rozhran\u00ed CRM. Podpora odchoz\u00edch hovor\u016f prost\u0159ednictv\u00edm CRM dailer\u016f je v t\u00e9to verzi implementov\u00e1na pouze pro CRM Salesforce, ale bude p\u0159id\u00e1na tak\u00e9 pro ostatn\u00ed CRM, jakmile se vylep\u0161\u00ed REST API.<\/p>\n

Pro zaji\u0161t\u011bn\u00ed kvalitn\u00ed slu\u017eby je d\u016fle\u017eit\u00e9 pochopit, jak p\u0159esn\u011b jsou va\u0161i z\u00e1kazn\u00edci obsluhov\u00e1ni. V v16 bylo pro to ud\u011bl\u00e1no d\u016fle\u017eit\u00e9 vylep\u0161en\u00ed \u2013 nov\u00e1 oper\u00e1torsk\u00e1 panel sledov\u00e1n\u00ed hovor\u016f a chat\u016f. Krom\u011b toho byly vylep\u0161eny zpr\u00e1vy call centra<\/a><\/noindex> a byla p\u0159id\u00e1na mo\u017enost archivov\u00e1n\u00ed z\u00e1znam\u016f hovor\u016f. Vedouc\u00ed call center dlouho po t\u011bchto funkc\u00edch \u017e\u00e1dali!<\/p>\n

Nov\u00e1 oper\u00e1torsk\u00e1 panel call centra umo\u017e\u0148uje pohodln\u00e9 sledov\u00e1n\u00ed ud\u00e1lost\u00ed v samostatn\u00e9m vyskakovac\u00edm okn\u011b. Postupem \u010dasu budou p\u0159id\u00e1ny nov\u00e9 re\u017eimy zobrazen\u00ed informac\u00ed, nap\u0159\u00edklad leaderboard pro hodnocen\u00ed KPI oper\u00e1tor\u016f.<\/p>\n

\"Podrobn\u00fd
\n
\nReporty o hovorech byly slab\u00fdm \u010dl\u00e1nkem 3CX pr\u00e1v\u011b kv\u016fli zastaral\u00e9 architektu\u0159e call centra. Nov\u00e1 architektura slu\u017eby Fronty ve verzi v16 v\u00fdrazn\u011b zlep\u0161ila kvalitu report\u016f. Samoz\u0159ejm\u011b byly opraveny mnoh\u00e9 nep\u0159esnosti a chyby, kter\u00e9 byly d\u0159\u00edve zaznamen\u00e1ny. V n\u00e1sleduj\u00edc\u00edch aktualizac\u00edch se objev\u00ed nov\u00e9 typy report\u016f.<\/p>\n

Z\u00e1znamy hovor\u016f oper\u00e1tor\u016f se pou\u017e\u00edvaj\u00ed v ka\u017ed\u00e9m call centru jak pro kontrolu kvality slu\u017eeb, tak n\u011bkdy i na z\u00e1klad\u011b po\u017eadavk\u016f legislativy. Ve verzi v16 jsme tuto funkci v\u00fdrazn\u011b zlep\u0161ili. V\u0161echna data o z\u00e1znamu hovoru, v\u010detn\u011b odkazu na audio soubor z\u00e1znamu, jsou nyn\u00ed ulo\u017eena v datab\u00e1zi. Krom\u011b toho syst\u00e9m rozpozn\u00e1v\u00e1 (p\u0159ev\u00e1d\u00ed na text pomoc\u00ed slu\u017eeb Google) prvn\u00ed minutu ka\u017ed\u00e9ho z\u00e1znamu \u2014 nyn\u00ed m\u016f\u017eete rychle naj\u00edt pot\u0159ebn\u00fd hovor podle kl\u00ed\u010dov\u00fdch slov. Jak bylo \u0159e\u010deno, z\u00e1znamy hovor\u016f mohou b\u00fdt archivov\u00e1ny na extern\u00edm NAS \u00falo\u017ei\u0161ti nebo na Google disku<\/a><\/noindex>. V\u00e1\u017en\u00e9 mno\u017estv\u00ed z\u00e1znam\u016f nyn\u00ed nevy\u017eaduje velk\u00fd lok\u00e1ln\u00ed disk. To nejen umo\u017e\u0148uje pou\u017e\u00edt levn\u00fd VPS hosting, ale tak\u00e9 v\u00fdrazn\u011b urychluje z\u00e1lohov\u00e1n\u00ed a obnoven\u00ed serveru 3CX.
\n\"Podrobn\u00fd<\/p>\n

UC a spolupr\u00e1ce<\/h3>\n

\nVe verzi v16 se objevily nov\u00e9 technologie spolupr\u00e1ce zam\u011bstnanc\u016f \u2014 plnohodnotn\u00e1 integrace s Office 365<\/a><\/noindex>, vestav\u011bn\u00fd webov\u00fd softphone a CRM integrace pro odchoz\u00ed hovory. Tak\u00e9 jsme vylep\u0161ili rozhran\u00ed webov\u00e9ho klienta, roz\u0161\u00ed\u0159ili mo\u017enosti firemn\u00edho chatu a videokonferenc\u00ed.<\/p>\n

\"Podrobn\u00fd
\n
\nNov\u00fd syst\u00e9m vyu\u017e\u00edv\u00e1 posledn\u00ed verzi Microsoft Office API a podporuje v\u0161echny p\u0159edplatn\u00e9 Office 365, po\u010d\u00ednaje levnou Business Essentials. Byla implementov\u00e1na synchronizace u\u017eivatel\u016f Office 365 s 3CX \u2014 p\u0159id\u00e1n\u00ed nebo odstran\u011bn\u00ed u\u017eivatel\u016f v Office 365 vytv\u00e1\u0159\u00ed a odstra\u0148uje odpov\u00eddaj\u00edc\u00ed p\u0159\u00edpojn\u00e9 \u010d\u00edsla v PBX. Stejn\u011b funguje synchronizace kontakt\u016f Office. A synchronizace kalend\u00e1\u0159\u016f umo\u017e\u0148uje automaticky nastavit stav p\u0159\u00edpojn\u00e9ho \u010d\u00edsla 3CX podle va\u0161eho stavu v kalend\u00e1\u0159i Outlook.<\/p>\n

Prohl\u00ed\u017ee\u010dov\u00fd softphone WebRTC, kter\u00fd byl k dispozici ve verzi v15.5 jako beta, byl nyn\u00ed vyd\u00e1n v pln\u00e9 verzi. U\u017eivatel 3CX m\u016f\u017ee volat p\u0159\u00edmo z prohl\u00ed\u017ee\u010de, bez ohledu na OS a bez instalace jak\u00fdchkoli lok\u00e1ln\u00edch aplikac\u00ed. Mimochodem, byla zde realizov\u00e1na integrace s headsety Sennheiser \u2014 podpora funkce tla\u010d\u00edtka p\u0159\u00edjmu hovoru.<\/p>\n

Ve verzi v16 byla v\u00fdrazn\u011b vylep\u0161ena funk\u010dnost chatu. Mobiln\u00ed firemn\u00ed chat se bl\u00ed\u017e\u00ed k vedouc\u00edm aplikac\u00edm jako WhatsApp. Chat 3CX m\u00e1 podobn\u00e9 funkce a funguje t\u00e9m\u011b\u0159 stejn\u011b \u2014 u\u017eivatel\u00e9 se s n\u00edm snadno zorientuj\u00ed. Nov\u011b je mo\u017en\u00e9 odes\u00edlat soubory, obr\u00e1zky a emoji. V brzk\u00e9 dob\u011b se objev\u00ed p\u0159epos\u00edl\u00e1n\u00ed zpr\u00e1v mezi u\u017eivateli a archivace chat\u016f. Tak\u00e9 budou k dispozici zpr\u00e1vy o chatech \u2014 d\u016fle\u017eit\u00e1 funkce pro spr\u00e1vce call centra.\u00a0<\/p>\n

\"Podrobn\u00fd
\n
\nFunkce, kter\u00e1 byla v klientu 3CX pro Windows a chyb\u011bla ve webov\u00e9m klientu \u2014 nastaven\u00ed BLF indik\u00e1tor\u016f p\u0159\u00edmo u\u017eivateli. D\u00edky t\u00e9to funkci mohou zam\u011bstnanci nastavovat BLF indik\u00e1tory bez p\u0159\u00edtomnosti syst\u00e9mov\u00e9ho administr\u00e1tora. Nyn\u00ed nastaven\u00ed BLF funguje tak\u00e9 ve webov\u00e9m klientu. Nav\u00edc byla do vyskakovac\u00ed karty hovoru p\u0159id\u00e1na dodate\u010dn\u00e1 informace o volan\u00e9m \u00fa\u010dastn\u00edkovi. Jednodu\u0161e \u0159e\u010deno, nyn\u00ed je mnohem jednodu\u0161\u0161\u00ed p\u0159ep\u00ednat mezi webov\u00fdm softfonem, IP telefonem a aplikacemi pro Android a iOS.<\/p>\n

Webov\u00e9 konference 3CX WebMeeting<\/h3>\n

\nPokud st\u00e1le utr\u00e1c\u00edte pen\u00edze za webov\u00e9 konference Webex nebo Zoom, je \u010das p\u0159ej\u00edt na 3CX! MCU WebMeeting byly p\u0159esunuty na infrastrukturu Amazon. To umo\u017enilo zajistit vysokou spolehlivost, optimalizovat p\u0159enos dat, zajistit vynikaj\u00edc\u00ed kvalitu videa a zvuku s velk\u00fdm po\u010dtem \u00fa\u010dastn\u00edk\u016f. Tak\u00e9 podot\u00fdk\u00e1me, \u017ee nyn\u00ed nen\u00ed t\u0159eba instalovat roz\u0161\u00ed\u0159en\u00ed pro prohl\u00ed\u017ee\u010d pro sd\u00edlen\u00ed obrazovky. A jedna nov\u00e1 funkce \u2014 \u00fa\u010dastn\u00edci nyn\u00ed mohou volat do webov\u00e9 konference WebRTC z klasick\u00fdch telefon\u016f \u2014 a \u00fa\u010dastnit se hlasem, bez pou\u017eit\u00ed PC a prohl\u00ed\u017ee\u010de.<\/p>\n

\"Podrobn\u00fd
\n<\/p>\n

Nov\u00e9 mo\u017enosti pro administr\u00e1tory<\/h3>\n

\nSamoz\u0159ejm\u011b jsme nezapomn\u011bli na syst\u00e9mov\u00e9 administr\u00e1tory. Bezpe\u010dnost a v\u00fdkon pobo\u010dkov\u00e9 \u00fast\u0159edny byly v\u00fdrazn\u011b vylep\u0161eny. Tak, \u017ee jsme dok\u00e1zali spustit ji na Raspberry Pi<\/a><\/noindex>! Je\u0161t\u011b jedna zaj\u00edmav\u00e1 funkce v16 \u2014 nov\u00fd servis \u2014 Spr\u00e1vce instanc\u00ed 3CX, kter\u00fd umo\u017e\u0148uje spravovat v\u0161echny va\u0161e pobo\u010dkov\u00e9 \u00fast\u0159edny z jednoho rozhran\u00ed.<\/p>\n

Mal\u00fdm firm\u00e1m se vyplat\u00ed um\u00edstit PBX nikoli do cloudu, ale lok\u00e1ln\u011b na standardn\u00ed za\u0159\u00edzen\u00ed Raspberry Pi 3B+, kter\u00e9 stoj\u00ed kolem 50 $. Abychom toho dos\u00e1hli, v\u00fdrazn\u011b jsme sn\u00ed\u017eili po\u017eadavky na procesor a pam\u011b\u0165 a spustili v16 na nejm\u00e9n\u011b n\u00e1ro\u010dn\u00fdch ARM za\u0159\u00edzen\u00edch Raspberry a na nejlevn\u011bj\u0161\u00edch VPS serverech.<\/p>\n

\"Podrobn\u00fd
\n
\nSpr\u00e1vce instance 3CX umo\u017e\u0148uje centralizovan\u011b spravovat v\u0161echny nainstalovan\u00e9 instance PBX. Je to skv\u011bl\u00e9 \u0159e\u0161en\u00ed pro integr\u00e1tory - partnery 3CX a velk\u00e9 z\u00e1kazn\u00edky. Lze sou\u010dasn\u011b instalovat aktualizace na v\u0161echny syst\u00e9my, sledovat stav slu\u017eeb, kontrolovat chyby, nap\u0159\u00edklad nedostatek m\u00edsta na disku. V p\u0159\u00ed\u0161t\u00edch aktualizac\u00edch se objev\u00ed spr\u00e1va SIP trunk\u016f a za\u0159\u00edzen\u00ed p\u0159ipojen\u00fdch p\u0159es slu\u017ebu 3CX SBC, sledov\u00e1n\u00ed ud\u00e1lost\u00ed bezpe\u010dnosti a vzd\u00e1len\u00e9 testov\u00e1n\u00ed kvality VoIP provozu.<\/p>\n

Neust\u00e1le pracujeme na technologi\u00edch zabezpe\u010den\u00ed podnikov\u00e9 komunikace. 3CX v16 p\u0159id\u00e1v\u00e1 zaj\u00edmavou funkci ochrany - glob\u00e1ln\u00ed seznam podez\u0159el\u00fdch IP adres, shrom\u00e1\u017ed\u011bn\u00fdch ze v\u0161ech nainstalovan\u00fdch syst\u00e9m\u016f 3CX po cel\u00e9m sv\u011bt\u011b. Tento seznam je pot\u00e9 kontrolov\u00e1n (ozna\u010duj\u00ed se IP adresy, kter\u00e9 jsou trvale blokov\u00e1ny) a p\u0159ed\u00e1v\u00e1 se zp\u011bt na v\u0161echny servery 3CX, v\u010detn\u011b va\u0161eho syst\u00e9mu. T\u00edm je realizov\u00e1na efektivn\u00ed cloudov\u00e1 ochrana proti hacker\u016fm. Samoz\u0159ejm\u011b, v\u0161echny open-source komponenty 3CX byly aktualizov\u00e1ny na nejnov\u011bj\u0161\u00ed verze. Upozor\u0148ujeme, \u017ee pou\u017e\u00edv\u00e1n\u00ed zastaral\u00fdch syst\u00e9m\u016f se star\u00fdmi verzemi komponent - datab\u00e1ze, webov\u00e9ho serveru atd. v\u00fdznamn\u011b zvy\u0161uje rizika pr\u016fniku. Mimochodem, nyn\u00ed m\u016f\u017eete omezit p\u0159\u00edstup k u\u017eivatelsk\u00e9mu rozhran\u00ed 3CX podle IP adres.<\/p>\n

Z dal\u0161\u00edch funkc\u00ed pro administr\u00e1tory vyzdvihujeme statistiku protokolu RTCP, kter\u00e1 pom\u00e1h\u00e1 p\u0159i hled\u00e1n\u00ed probl\u00e9m\u016f s kvalitou spojen\u00ed; kop\u00edrov\u00e1n\u00ed p\u0159\u00edpojn\u00e9ho \u010d\u00edsla - nyn\u00ed je mo\u017en\u00e9 vytvo\u0159it jeho kopii, zm\u011bnou pouze z\u00e1kladn\u00edch parametr\u016f. Cel\u00e9 u\u017eivatelsk\u00e9 rozhran\u00ed 3CX bylo p\u0159evedeno na \u00fapravy 'na jedno kliknut\u00ed' a po\u0159ad\u00ed BLF indik\u00e1tor\u016f lze nyn\u00ed m\u011bnit jednoduch\u00fdm p\u0159etahov\u00e1n\u00edm my\u0161\u00ed.<\/p>\n

Licence a ceny<\/h3>\n

\nNavzdory ji\u017e tak pom\u011brn\u011b dostupn\u00fdm cen\u00e1m jsme je p\u0159ehodnotili sm\u011brem dol\u016f. Edice 3CX Standard zlevnila o 40 % (a bezplatn\u00e1 verze byla roz\u0161\u00ed\u0159ena na 8 sou\u010dasn\u00fdch hovor\u016f). Trochu se zm\u011bnily mo\u017enosti<\/a><\/noindex>, dostupn\u00fdch v r\u016fzn\u00fdch edic\u00edch. Tak\u00e9 byly p\u0159id\u00e1ny mezit\u00edmn\u00ed licence, kter\u00e9 v\u00e1m umo\u017en\u00ed vybrat si nejoptim\u00e1ln\u011bj\u0161\u00ed kapacitu PBX pro konkr\u00e9tn\u00ed organizaci.<\/p>\n

Dal\u0161\u00ed mezit\u00edmn\u00ed licence umo\u017en\u00ed z\u00e1kazn\u00edkovi nekupovat licenci v\u011bt\u0161\u00ed velikosti pouze proto, \u017ee neexistuje vhodn\u011bj\u0161\u00ed mezit\u00edmn\u00ed mo\u017enost. V\u0161imn\u011bte si, \u017ee mezit\u00edmn\u00ed licence jsou nab\u00edzeny pouze jako ro\u010dn\u00ed. Takt\u00e9\u017e je mo\u017en\u00e9 tyto licence kdykoliv roz\u0161\u00ed\u0159it bez takzvan\u00e9ho trestu \u2014 plat\u00ed se pouze skute\u010dn\u00fd rozd\u00edl mezi kapacitami.<\/p>\n

Edice 3CX Standard je nyn\u00ed l\u00e9pe p\u0159izp\u016fsobena pro mal\u00e9 firmy, kter\u00e9 nepot\u0159ebuj\u00ed fronty hovor\u016f, reporty a nahr\u00e1v\u00e1n\u00ed hovor\u016f. Takov\u00e9 firmy zaplat\u00ed za PBX minim\u00e1ln\u00ed n\u00e1klady; nav\u00edc, Standard s 8 simult\u00e1nn\u00edmi hovory je nyn\u00ed nav\u017edy zdarma. V\u0161imn\u011bte si, \u017ee nainstalovan\u00e9 PBX edice Standard s komer\u010dn\u00edm kl\u00ed\u010dem automaticky p\u0159ejdou na Pro p\u0159i aktualizaci na verzi 16. Pokud v\u00e1m tato zm\u011bna nevyhovuje, zdr\u017ete se aktualizace na v16.<\/p>\n

Mo\u017enosti edice Pro z\u016fstaly beze zm\u011bn. Pro mal\u00e9 a st\u0159edn\u00ed licence byla cena sn\u00ed\u017eena o 20%! D\u016fle\u017eit\u00e9 vylep\u0161en\u00ed \u2014 nyn\u00ed p\u0159i z\u00edsk\u00e1n\u00ed nov\u00e9 licence (kl\u00ed\u010de) na webu 3CX, bude fungovat jako edice Pro prvn\u00edch 40 dn\u00ed. Kapacitu licence si ur\u010dujete sami! To umo\u017e\u0148uje z\u00e1kazn\u00edkovi a partnerovi pln\u011b otestovat v\u0161echny mo\u017enosti PBX. P\u0159ipom\u00edn\u00e1me, \u017ee ve srovn\u00e1n\u00ed s edic\u00ed Standard, edice Pro p\u0159id\u00e1v\u00e1 fronty hovor\u016f, reporty, nahr\u00e1v\u00e1n\u00ed hovor\u016f, integraci s Office 365 a dal\u0161\u00edmi CRM syst\u00e9my.<\/p>\n

Do edice Enterprise nad\u00e1le p\u0159id\u00e1v\u00e1me funkce, za kter\u00e9 d\u0159\u00edve musely firmy platit mnohem v\u00edce. Nap\u0159\u00edklad jsme p\u0159idali mo\u017enost zak\u00e1zat zam\u011bstnanci vypnut\u00ed nahr\u00e1v\u00e1n\u00ed hovoru. Dal\u0161\u00ed dlouho \u017e\u00e1dan\u00e1 funkce \u2014 sm\u011brov\u00e1n\u00ed hovor\u016f ve front\u011b podle kvalifikace oper\u00e1tora. P\u0159ipom\u00edn\u00e1me, \u017ee pouze v edici 3CX Enterprise je podporov\u00e1n vestav\u011bn\u00fd vysokavailability cluster telefonie.
\n\"Podrobn\u00fd\u00a0
\nPokud jde o celkov\u00e9 n\u00e1klady na vlastnictv\u00ed 3CX, \u2014 ro\u010dn\u00ed p\u0159edplatn\u00e9<\/a><\/noindex> je nyn\u00ed v\u00fdhodn\u011bj\u0161\u00ed perpetu\u00e1ln\u00ed<\/a><\/noindex>, zejm\u00e9na p\u0159i v\u00fdpo\u010dtu na 3 roky. Perpetu\u00e1ln\u00ed licence stoj\u00ed jako 3 ro\u010dn\u00ed licence, ale pro tuto licenci budete nav\u00edc pot\u0159ebovat voliteln\u00e9 p\u0159edplatn\u00e9 pro aktualizace<\/a><\/noindex> na 2 roky (prvn\u00ed rok je zahrnut v cen\u011b trval\u00e9 licence). V\u0161imn\u011bte si, \u017ee licence na 4 a 8 simult\u00e1nn\u00edch hovor\u016f jsou nyn\u00ed k dispozici pouze jako ro\u010dn\u00ed.<\/p>\n

Je\u0161t\u011b jednou chceme p\u0159ipomenout, \u017ee p\u0159edplatn\u00e9 na aktualizace (plat\u00ed pouze pro trval\u00e9 licence) stoj\u00ed za to! I jednoduch\u00fd n\u00e1kup SSL certifik\u00e1t\u016f a bezpe\u010dn\u00e9 DNS slu\u017eby bude dra\u017e\u0161\u00ed a slo\u017eit\u011bj\u0161\u00ed na nastaven\u00ed ne\u017e prodlou\u017een\u00ed p\u0159edplatn\u00e9ho. Krom\u011b toho p\u0159edplatn\u00e9 zaji\u0161\u0165uje instalaci nejnov\u011bj\u0161\u00edch bezpe\u010dnostn\u00edch aktualizac\u00ed a nov\u00e9 firmware pro IP telefony<\/a><\/noindex>, slu\u017ebu webov\u00fdch konferenc\u00ed 3CX WebMeeting<\/a><\/noindex> a pr\u00e1vo na pou\u017e\u00edv\u00e1n\u00ed aplikac\u00ed pro chytr\u00e9 telefony (jednodu\u0161e \u0159e\u010deno \u2014 aktualizovan\u00e9 mobiln\u00ed aplikace mohou p\u0159estat fungovat se star\u00fdm serverem PBX).<\/p>\n

V bl\u00edzk\u00e9 dob\u011b vyd\u00e1me v16 Update 1, kter\u00fd bude zahrnovat aktualizovan\u00e9 v\u00fdvojov\u00e9 prost\u0159ed\u00ed pro hlasov\u00e9 aplikace 3CX Call Flow Designer<\/a><\/noindex>, generuj\u00edc\u00ed skripty v C#. Krom\u011b toho p\u0159ibudou vylep\u0161en\u00ed chatu a podpora SQL datab\u00e1z\u00ed pro z\u00edsk\u00e1n\u00ed informac\u00ed o kontaktech prost\u0159ednictv\u00edm REST po\u017eadavk\u016f.<\/p>\n

v16 Update 2 bude zahrnovat aktualizovan\u00fd 3CX Session Border Controller<\/a><\/noindex> s centr\u00e1ln\u00edm monitorov\u00e1n\u00edm vzd\u00e1len\u00fdch za\u0159\u00edzen\u00ed (IP telefon\u016f) z konzole spr\u00e1vy 3CX (do 100 telefon\u016f na jeden SBC). Tak\u00e9 p\u0159ibude podpora n\u011bkter\u00fdch technologi\u00ed DNS pro zjednodu\u0161en\u00e9 nastaven\u00ed VoIP oper\u00e1tor\u016f.<\/p>\n

Funkce, kter\u00e9 se pl\u00e1nuj\u00ed za\u0159adit do dal\u0161\u00edch aktualizac\u00ed: zjednodu\u0161en\u00e9 nastaven\u00ed hoch dostupn\u00e9ho clusteru (v edici Enterprise), zaveden\u00ed blok\u016f DID \u010d\u00edsel v rozhran\u00ed serveru, nov\u00e9 REST API pro automatizaci odchoz\u00edch hovor\u016f a nov\u00fd \u0159\u00eddic\u00ed panel KPI pro oper\u00e1tory call center (Leaderboard).<\/p>\n

Takov\u00fd je p\u0159ehled. St\u00e1hn\u011bte si<\/a><\/noindex>, nainstalujte<\/a><\/noindex>, vyu\u017e\u00edvejte!
\n
Zdroj: habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

\u0412 \u044d\u0442\u043e\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u043c\u044b \u0441\u0434\u0435\u043b\u0430\u0435\u043c \u0434\u0435\u0442\u0430\u043b\u044c\u043d\u044b\u0439 \u043e\u0431\u0437\u043e\u0440 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0435\u0439 3CX v16. \u041d\u043e\u0432\u0430\u044f \u0432\u0435\u0440\u0441\u0438\u044f \u0410\u0422\u0421 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u044b\u0435 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u043f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0442\u0440\u0443\u0434\u0430 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432. \u0412 \u0442\u043e\u0436\u0435 \u0432\u0440\u0435\u043c\u044f \u0437\u0430\u043c\u0435\u0442\u043d\u043e \u043e\u0431\u043b\u0435\u0433\u0447\u0435\u043d\u0430 \u0440\u0430\u0431\u043e\u0442\u0430 \u0441\u0438\u0441\u0442\u0435\u043c\u043d\u043e\u0433\u043e \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u0430, \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u044e\u0449\u0435\u0433\u043e \u0441\u0438\u0441\u0442\u0435\u043c\u0443. \u0412 v16 \u043c\u044b \u0440\u0430\u0441\u0448\u0438\u0440\u0438\u043b\u0438 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u043e\u0431\u044a\u0435\u0434\u0438\u043d\u0435\u043d\u043d\u043e\u0439 \u0440\u0430\u0431\u043e\u0442\u044b. \u0422\u0435\u043f\u0435\u0440\u044c \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u0446\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043c\u0435\u0436\u0434\u0443 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