{"id":33416,"date":"2019-10-31T21:52:27","date_gmt":"2019-10-31T18:52:27","guid":{"rendered":"https:\/\/prohoster.info\/blog\/3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami\/"},"modified":"2019-10-31T21:52:27","modified_gmt":"2019-10-31T18:52:27","slug":"3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami","status":"publish","type":"post","link":"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami","title":{"rendered":"3CX V16 Update 1 Beta \u2014 nov\u00e9 funkce chatu a Call Flow Service pro spr\u00e1vu hovor\u016f","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Po ned\u00e1vn\u00e9m vyd\u00e1n\u00ed <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/450264\/\">3CX v16<\/a><\/noindex> jsme ji\u017e p\u0159ipravili prvn\u00ed aktualizaci 3CX V16 Update 1 Beta. Ta p\u0159in\u00e1\u0161\u00ed nov\u00e9 mo\u017enosti firemn\u00edho chatu a vylep\u0161en\u00fd slu\u017ebu Call Flow Service, kter\u00e1 spolu se sadou pro v\u00fdvoj Call Flow Designer (CFD) umo\u017e\u0148uje vytv\u00e1\u0159et slo\u017eit\u00e9 hlasov\u00e9 aplikace v C#.<\/p>\n<h2>Vylep\u0161en\u00fd firemn\u00ed chat<\/h2>\n<p>\nKomunika\u010dn\u00ed widget <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/wordpress-live-chat-talk\/\">3CX Live Chat &amp; Talk<\/a><\/noindex> pokra\u010duje v aktivn\u00edm v\u00fdvoji. V aktualizaci Update 1 se widget \"zobrazuje\" nez\u00e1visle na p\u0159echodech mezi str\u00e1nkami a z\u00e1lo\u017ekami. Nyn\u00ed mohou n\u00e1v\u0161t\u011bvn\u00edci proch\u00e1zet v\u00e1\u0161 web a z\u00e1rove\u0148 m\u00edt okno chatu dostupn\u00e9 pro okam\u017eitou komunikaci.<\/p>\n<p>Objevily se tak\u00e9 zaj\u00edmav\u00e9 mo\u017enosti ve slu\u017eb\u011b firemn\u00edho chatu 3CX.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p><img decoding=\"async\" alt=\"3CX V16 Update 1 Beta \u2014 nov\u00e9 funkce chatu a Call Flow Service pro spr\u00e1vu hovor\u016f\" src=\"\/wp-content\/uploads\/2019\/05\/7034e2e605dfe071708a687c20a7abc9.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nNyn\u00ed jsou pro zpr\u00e1vy k dispozici n\u00e1sleduj\u00edc\u00ed akce (a):<\/p>\n<ul>\n<li>Konec chatovac\u00ed relace \u2014 ukon\u010dit chat s u\u017eivateli 3CX (nebo n\u00e1v\u0161t\u011bvn\u00edkem webu).\n<\/li>\n<li>Zablokovat anonymn\u00edho u\u017eivatele \u2014 blokovat u\u017eivatele (IP adresa) od p\u0159\u00edchoz\u00edch zpr\u00e1v a hovor\u016f.\n<\/li>\n<li>Smazat \u2014 odstranit chat.\n<\/li>\n<li>Archivovat \u2014 archivovat chat (p\u0159esunout do slo\u017eky Archiv) a odstranit z rozhran\u00ed webov\u00e9ho klienta. V budoucnu se objev\u00ed nov\u00e9 funkce souvisej\u00edc\u00ed s archivov\u00e1n\u00edm chat\u016f.\n<\/li>\n<li>P\u0159ev\u00e9st \u2014 vybrat pobo\u010dku 3CX (jin\u00e9ho u\u017eivatele) a p\u0159edat mu dal\u0161\u00ed komunikaci. Je to v\u00fdhodn\u00e9 p\u0159i komunikaci s n\u00e1v\u0161t\u011bvn\u00edky webu, pokud je t\u0159eba p\u0159edat zah\u00e1jen\u00fd rozhovor jin\u00e9mu specialistovi.\n<\/li>\n<\/ul>\n<p>\nTak\u00e9 p\u0159i p\u0159\u00edchoz\u00edm chatu se u\u017eivateli zobraz\u00ed ozn\u00e1men\u00ed, na kter\u00e9 m\u016f\u017ee rychle odpov\u011bd\u011bt (b).<\/p>\n<p>Pokud zpr\u00e1va p\u0159i\u0161la z webu prost\u0159ednictv\u00edm widgetu 3CX Live Chat &amp; Talk, nyn\u00ed jsou k dispozici \u0159ada nov\u00fdch mo\u017enosti.<\/p>\n<p><img decoding=\"async\" alt=\"3CX V16 Update 1 Beta \u2014 nov\u00e9 funkce chatu a Call Flow Service pro spr\u00e1vu hovor\u016f\" src=\"\/wp-content\/uploads\/2019\/05\/b95402aae4d600a5f6d1fdda070f5928.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<ol>\n<li>P\u0159\u00edchoz\u00ed zpr\u00e1va p\u0159ich\u00e1z\u00ed do rozhran\u00ed webov\u00e9ho klienta 3CX jako od u\u017eivatele WebVisitor pro rychlou identifikaci.\n<\/li>\n<li>Pokud zpr\u00e1va p\u0159ich\u00e1z\u00ed do fronty oper\u00e1tor\u016f, automaticky se vytvo\u0159\u00ed chatov\u00e1 skupina, do kter\u00e9 jsou p\u0159id\u00e1ni v\u0161ichni oper\u00e1to\u0159i t\u00e9to fronty. Oper\u00e1to\u0159i vid\u00ed konverzaci se z\u00e1kazn\u00edkem a spole\u010dn\u011b na ni mohou odpov\u00eddat, dokud n\u011bkdo z nich nepokra\u010duje v komunikaci se z\u00e1kazn\u00edkem individu\u00e1ln\u011b. Ze strany n\u00e1v\u0161t\u011bvn\u00edka webu je tento chat viditeln\u00fd jako konverzace s jedn\u00edm oper\u00e1torem s n\u00e1zvem odes\u00edlatele uveden\u00fdm v konfiguraci widgetu.\n<\/li>\n<li>V prav\u00e9m horn\u00edm menu jsou k dispozici ikony rychl\u00fdch akc\u00ed, kter\u00e9 byly pops\u00e1ny d\u0159\u00edve \u2014 Archivovat, P\u0159edat, P\u0159evz\u00edt.\n<\/li>\n<li>Funkce Take umo\u017e\u0148uje jednomu z oper\u00e1tor\u016f Fronty \u201evz\u00edt\u201c skupinov\u00fd chat s n\u00e1v\u0161t\u011bvn\u00edkem webu na sebe a pokra\u010dovat v osobn\u00ed komunikaci. Pokud je ve widgetu nastavena mo\u017enost hovor\u016f, n\u00e1v\u0161t\u011bvn\u00edk uvid\u00ed tla\u010d\u00edtko Call, na kter\u00e9 m\u016f\u017ee kliknout, aby pokra\u010doval v komunikaci hlasem nebo videem.\n<\/li>\n<\/ol>\n<p>\nDo chatu byly p\u0159id\u00e1ny intuitivn\u00ed ikony diskus\u00ed. Tyto ikony umo\u017e\u0148uj\u00ed rychle odli\u0161it chaty s n\u00e1v\u0161t\u011bvn\u00edky webu a kolegy (u\u017eivateli PBX). Dal\u0161\u00ed u\u017eite\u010dnou funkc\u00ed je odpov\u011b\u010f na e-mail. Oper\u00e1tor m\u016f\u017ee kliknout na e-mail n\u00e1v\u0161t\u011bvn\u00edka a odpov\u011bd\u011bt mu po skon\u010den\u00ed chatu. Adresu n\u00e1v\u0161t\u011bvn\u00edka lze z\u00edskat online nebo prost\u0159ednictv\u00edm offline formul\u00e1\u0159e.<\/p>\n<p>Uk\u00e1zka v\u0161ech t\u011bchto funkc\u00ed je p\u0159edstavena v tomto videu.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"EK7jbAYRGIw\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/EK7jbAYRGIw\/hqdefault.jpg\" alt=\"P\u0159ehr\u00e1t video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p>\n<h2>Slu\u017eba Call Flow Service a v\u00fdvojov\u00e9 prost\u0159ed\u00ed Call Flow Designer<\/h2>\n<p>\n3CX v16 Update 1 Beta obsahuje novou slu\u017ebu 3CX Call Flow Apps Service. Podporuje nov\u00e9 hlasov\u00e9 aplikace 3CX napsan\u00e9 v C#. Existuj\u00edc\u00ed aplikace mohou b\u00fdt <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/cfd-troubleshooting\/#h.lsc0dfwmd9eg\">konvertov\u00e1ny a p\u0159epracov\u00e1ny<\/a><\/noindex> v <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/blog\/call-flow-designer-v16\/\">nov\u00e9m Call Flow Designeru<\/a><\/noindex>. Aplika\u010dn\u00ed server funguje stejn\u011b dob\u0159e na 3CX v16 pro Debian \/ Raspbian Linux a Windows. V nejbli\u017e\u0161\u00ed dob\u011b bude p\u0159id\u00e1n plnohodnotn\u00fd REST API pro \u0159\u00edzen\u00ed hovor\u016f a odpov\u00eddaj\u00edc\u00ed dokumentace.<\/p>\n<p>V\u00edce o konverzi existuj\u00edc\u00edch aplikac\u00ed 3CX se m\u016f\u017eete dozv\u011bd\u011bt v tomto videu.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"sWmIJ_pxdYo\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/sWmIJ_pxdYo\/hqdefault.jpg\" alt=\"P\u0159ehr\u00e1t video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/phone-system-change-log\/\">\u00dapln\u00fd protokol zm\u011bn<\/a><\/noindex> v 3CX v16 Update 1 Beta.<\/p>\n<h2>Instalace aktualizace<\/h2>\n<p>\nInstalaci aktualizace prov\u00e1d\u011bjte v rozhran\u00ed spr\u00e1vy 3CX v sekci Aktualizace. Vezm\u011bte pros\u00edm na v\u011bdom\u00ed, \u017ee po instalaci aktualizace se prov\u00e1d\u00ed konverze datab\u00e1ze existuj\u00edc\u00edch chat\u016f. V tuto dobu je chat nedostupn\u00fd v aplikac\u00edch 3CX.<\/p>\n<p>M\u016f\u017eete si tak\u00e9 st\u00e1hnout kompletn\u00ed distribuci 3CX v16 Update 1 Beta pro Windows nebo Linux:<\/p>\n<ul>\n<li>Webov\u00e9 aplikace <noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/3CXPhoneSystem_16.0.1.269.exe\">3CX v16 Update 1 Beta<\/a><\/noindex>\n<\/li>\n<li>Linux: <noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/debian9iso\/debian-amd64-netinst-3cx.iso\">3CX v16 pro Debian 9 ISO<\/a><\/noindex> \u2013 na obrazovce 3CX Update Channel vyberte Beta.\n<\/li>\n<li>Instalace na Debian &amp; Raspbian ru\u010dn\u011b \u2013 postupujte podle instala\u010dn\u00edch p\u0159\u00edru\u010dek na <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/docs\/manual\/installation-linux\/\">Debian<\/a><\/noindex> a <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/installing-pbx-raspberry-pi\/\">Raspberry Pi<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>Zdroj: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/451326\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041f\u043e\u0441\u043b\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 3CX v16 \u043c\u044b \u0443\u0436\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u0438\u043b\u0438 \u043f\u0435\u0440\u0432\u043e\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX V16 Update 1 Beta. \u0412 \u043d\u0435\u043c \u0440\u0435\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u043d\u044b \u043d\u043e\u0432\u044b\u0435 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0447\u0430\u0442\u0430 \u0438 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 \u0441\u0435\u0440\u0432\u0438\u0441 Call Flow Service, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e \u0441\u043e \u0441\u0440\u0435\u0434\u043e\u0439 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0438 Call Flow Designer (CFD) \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u0442\u044c \u0441\u043b\u043e\u0436\u043d\u044b\u0435 \u0433\u043e\u043b\u043e\u0441\u043e\u0432\u044b\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u043d\u0430 C#. \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0439 \u0447\u0430\u0442 \u041a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0439 \u0432\u0438\u0434\u0436\u0435\u0442 3CX Live Chat &amp; Talk \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u0442 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":25129,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-33416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041f\u043e\u0441\u043b\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 3CX v16 \u043c\u044b \u0443\u0436\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u0438\u043b\u0438 \u043f\u0435\u0440\u0432\u043e\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX V16 Update 1 Beta.\" \/>\n\t<meta name=\"robots\" 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