{"id":36243,"date":"2019-10-31T22:10:28","date_gmt":"2019-10-31T19:10:28","guid":{"rendered":"https:\/\/prohoster.info\/blog\/kak-my-sozdali-service-desk-mechty\/"},"modified":"2019-10-31T22:10:28","modified_gmt":"2019-10-31T19:10:28","slug":"kak-my-sozdali-service-desk-mechty","status":"publish","type":"post","link":"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/kak-my-sozdali-service-desk-mechty","title":{"rendered":"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>N\u011bkdy m\u016f\u017eete sly\u0161et fr\u00e1zi \u201e\u010d\u00edm star\u0161\u00ed produkt, t\u00edm je funkcionaln\u011bj\u0161\u00ed\u201c. V dob\u011b modern\u00edch technologi\u00ed, dalekos\u00e1hl\u00e9ho webu a modelu SaaS toto tvrzen\u00ed t\u00e9m\u011b\u0159 neplat\u00ed. Z\u00e1kladem \u00fasp\u011b\u0161n\u00e9ho v\u00fdvoje je st\u00e1l\u00e9 sledov\u00e1n\u00ed trhu, sledov\u00e1n\u00ed po\u017eadavk\u016f a pot\u0159eb klient\u016f, ochota dnes sly\u0161et d\u016fle\u017eitou pozn\u00e1mku, ve\u010der ji za\u0159adit do backlogu a z\u00edtra za\u010d\u00edt vyv\u00edjet. P\u0159esn\u011b tak pracujeme na projektu HubEx \u2014 syst\u00e9mu pro spr\u00e1vu technologi\u00ed. M\u00e1me skv\u011bl\u00fd a rozmanit\u00fd t\u00fdm in\u017een\u00fdr\u016f, a mohli bychom vyvinout seznamovac\u00ed slu\u017ebu, vzru\u0161uj\u00edc\u00ed mobiln\u00ed hru, syst\u00e9m pro \u0159\u00edzen\u00ed \u010dasu nebo ten nejpohodln\u011bj\u0161\u00ed to-do list na sv\u011bt\u011b. Tyto produkty by se na trhu rychle uchytily a mohli bychom si na chv\u00edli odpo\u010dinout. Ale n\u00e1\u0161 t\u00fdm, poch\u00e1zej\u00edc\u00ed z in\u017een\u00fdrsk\u00e9 firmy, zn\u00e1 oblast, kde je mnoho bolestn\u00fdch m\u00edst, probl\u00e9m\u016f a slo\u017eitost\u00ed \u2014 to je servis. Mysl\u00edme, \u017ee se s n\u011bkter\u00fdmi z t\u011bchto bolest\u00ed setkal ka\u017ed\u00fd z v\u00e1s. Tak\u017ee mus\u00edme j\u00edt tam, kde n\u00e1s \u010dekaj\u00ed. Douf\u00e1me, \u017ee n\u00e1s \u010dekaj\u00ed \ud83d\ude42<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/hubex\/blog\/460002\/\"><img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/018446e2d7220676c4426e9472836910.png\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Servis technologi\u00ed: chaos, bezstarostnost, prostoje<\/h2>\n<p>\nTechnick\u00e1 \u00fadr\u017eba za\u0159\u00edzen\u00ed je pro v\u011bt\u0161inu servisn\u00ed centra, kter\u00e1 zachra\u0148uj\u00ed telefony p\u0159ed setk\u00e1n\u00edm s asfaltem a lou\u017e\u00ed, a notebooky p\u0159ed \u010dajem a \u0161\u0165\u00e1vou. Ale my se nach\u00e1z\u00edme na Habr, a zde jsou ti, kte\u0159\u00ed se staraj\u00ed o za\u0159\u00edzen\u00ed v\u0161ech typ\u016f:<\/p>\n<ul>\n<li>tyto servisn\u00ed centry, kter\u00e9 se zab\u00fdvaj\u00ed opravou elektroniky a dom\u00e1c\u00edch spot\u0159ebi\u010d\u016f;\n<\/li>\n<li>centra a outsourcery pro \u00fadr\u017ebu tisk\u00e1ren a tiskov\u00e9ho za\u0159\u00edzen\u00ed \u2014 samostatn\u00fd a velmi v\u00e1\u017en\u00fd pr\u016fmysl;\n<\/li>\n<li>multifunk\u010dn\u00ed outsourcery \u2014 spole\u010dnosti, kter\u00e9 se zab\u00fdvaj\u00ed \u00fadr\u017ebou, opravou a pron\u00e1jmem kancel\u00e1\u0159sk\u00e9 techniky, elektroniky a dal\u0161\u00edch pro kancel\u00e1\u0159sk\u00e9 \u00fa\u010dely;\n<\/li>\n<li>spole\u010dnosti, kter\u00e9 se zab\u00fdvaj\u00ed servisn\u00ed \u00fadr\u017ebou pr\u016fmyslov\u00e9ho za\u0159\u00edzen\u00ed, stroj\u016f, uzl\u016f a agreg\u00e1t\u016f;\n<\/li>\n<li>obchodn\u00ed centra, spr\u00e1vcovsk\u00e9 spole\u010dnosti a jejich provozn\u00ed slu\u017eby;\n<\/li>\n<li>provozn\u00ed slu\u017eby pro r\u016fzn\u00e9 velk\u00e9 pr\u016fmyslov\u00e9 a soci\u00e1ln\u00ed objekty;\n<\/li>\n<li>intern\u00ed obchodn\u00ed odd\u011blen\u00ed, kter\u00e1 se staraj\u00ed o techniku ve spole\u010dnosti, prov\u00e1d\u011bj\u00ed opravy a podporu intern\u00edch obchodn\u00edch u\u017eivatel\u016f.\n<\/li>\n<\/ul>\n<p>\nTyto uveden\u00e9 kategorie funguj\u00ed r\u016fzn\u011b a v\u0161echny v\u00ed, \u017ee existuje ide\u00e1ln\u00ed sch\u00e9ma: incident \u2014 tiket \u2014 pr\u00e1ce \u2014 p\u0159ed\u00e1n\u00ed pr\u00e1ce \u2014 uzav\u0159en\u00fd tiket \u2014 KPI \u2014 odm\u011bna (platba). Ale v\u011bt\u0161inou tato \u0159et\u011bzce vypadaj\u00ed takto: AAAAAA! \u2014 Co? \u2014 Porucha! \u2014 Jak\u00e1? \u2014 Nem\u016f\u017eeme pracovat, to je kv\u016fli va\u0161\u00ed chyb\u011b! Okam\u017eit\u011b! D\u016fle\u017eit\u00e9! \u2014 Sakra. Pracujeme. \u2014 Jak\u00fd je stav opravy? A te\u010f? \u2014 Hotovo, uzav\u0159ete tiket. \u2014 Omlouv\u00e1m se, d\u00edky. \u2014 Uzav\u0159ete tiket. \u2014 A ano, ano, zapomn\u011bl jsem. \u2014 Uzav\u0159ete tiket.<\/p>\n<p><b>U\u017e m\u011b nebav\u00ed \u010d\u00edst, chci testovat rukama, pou\u017e\u00edvat a kritizovat va\u0161i slu\u017ebu! Tak tedy, <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">zaregistrujte se v Hube\u0445<\/a><\/noindex> a jsme p\u0159ipraveni s v\u00e1mi spolupracovat.<\/b><\/p>\n<p>Pro\u010d se to d\u011bje?<\/p>\n<ul>\n<li>Nen\u00ed strategie technick\u00e9 \u00fadr\u017eby za\u0159\u00edzen\u00ed \u2014 ka\u017ed\u00fd p\u0159\u00edpad se posuzuje nesystematicky a zab\u00edr\u00e1 \u010das jako unik\u00e1tn\u00ed, zat\u00edmco mnoho \u00fakol\u016f m\u016f\u017ee b\u00fdt standardizov\u00e1no a p\u0159izp\u016fsobeno intern\u00edmu standardu.\n<\/li>\n<li>Chyb\u00ed hodnocen\u00ed provozn\u00edch rizik. Bohu\u017eel, mnoh\u00e9 kroky firmy se podnikaj\u00ed a\u017e ex post, kdy\u017e je ji\u017e pot\u0159eba oprava, a v hor\u0161\u00edm p\u0159\u00edpad\u011b i likvidace. Nav\u00edc, firmy \u010dasto zapom\u00ednaj\u00ed zohlednit, \u017ee uvnit\u0159 technick\u00fdch aktiv by v\u017edy m\u011bl b\u00fdt rezervn\u00ed fond \u2014 ano, jsou to p\u0159ebyte\u010dn\u00e9 polo\u017eky v \u00fa\u010detnictv\u00ed, ale n\u00e1klady na jejich n\u00e1kup a \u00fadr\u017ebu mohou b\u00fdt mnohem ni\u017e\u0161\u00ed ne\u017e ztr\u00e1ty z p\u0159\u00edpadn\u00e9ho v\u00fdpadku v provozn\u00ed nebo v\u00fdrobn\u00ed \u010dinnosti.\n<\/li>\n<li>Nen\u00ed pl\u00e1nov\u00e1n\u00ed \u0159\u00edzen\u00ed za\u0159\u00edzen\u00ed. Pl\u00e1n \u0159\u00edzen\u00ed technick\u00fdch rizik je kl\u00ed\u010dov\u00fdm aspektem pr\u00e1ce se za\u0159\u00edzen\u00edm. Je pot\u0159eba p\u0159esn\u011b v\u011bd\u011bt: term\u00edny technick\u00e9 \u00fadr\u017eby, term\u00edny inventarizace a preventivn\u00ed prohl\u00eddky, stavy monitorov\u00e1n\u00ed, kter\u00e9 slou\u017e\u00ed jako spou\u0161t\u011b\u010de pro rozhodov\u00e1n\u00ed o dal\u0161\u00edch akc\u00edch se za\u0159\u00edzen\u00edm atd.\n<\/li>\n<li>Ve firm\u00e1ch se nevede evidence techniky, nesleduje se po\u0159\u00e1dek vyu\u017e\u00edv\u00e1n\u00ed: datum uveden\u00ed na trh lze sledovat pouze nalezen\u00edm star\u00fdch dokument\u016f, nezaznamen\u00e1v\u00e1 se historie \u00fadr\u017eby a opravy, nevedou se seznamy opot\u0159eben\u00ed a pot\u0159eby n\u00e1hradn\u00edch d\u00edl\u016f a jednotek.\n<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/81c2b748616811ecbc54b117a196e973.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i><noindex><a rel=\"nofollow\" href=\"https:\/\/amsrus.ru\/\">Zdroj<\/a><\/noindex>. Garage Brothers nepou\u017e\u00edvaj\u00ed HubEx. \u0160koda!<\/i><\/p>\n<h2>Co jsme cht\u011bli dos\u00e1hnout, kdy\u017e jsme vytv\u00e1\u0159eli HubEx?<\/h2>\n<p>\nSamoz\u0159ejm\u011b, nyn\u00ed netvrd\u00edme, \u017ee jsme vytvo\u0159ili software, kter\u00fd dosud neexistoval. Na trhu je mnoho syst\u00e9m\u016f pro spr\u00e1vu \u00fadr\u017eby za\u0159\u00edzen\u00ed, Service Desk, odv\u011btvov\u00fdch ERP atd. S takov\u00fdm softwarem jsme se setkali mnohokr\u00e1t, ale nikdy n\u00e1s neoslovil: rozhran\u00ed, absence klientsk\u00e9 agendy, mobiln\u00ed verze, pou\u017eit\u00ed zastaral\u00fdch technologi\u00ed a drah\u00fdch datab\u00e1zov\u00fdch syst\u00e9m\u016f. A kdy\u017e se v\u00fdvoj\u00e1\u0159i n\u011bco nel\u00edb\u00ed, v\u017edy si vytvo\u0159\u00ed vlastn\u00ed \u0159e\u0161en\u00ed. Produkt s\u00e1m o sob\u011b vznikl v r\u00e1mci skute\u010dn\u00e9 velk\u00e9 in\u017een\u00fdrsk\u00e9 spole\u010dnosti, tak\u017ee jsme my sami z\u00e1stupci trhu. Proto p\u0159esn\u011b zn\u00e1me probl\u00e9my servisn\u00edho a z\u00e1rukov\u00e9ho servisu a zahrnujeme je do v\u00fdvoje ka\u017ed\u00e9 nov\u00e9 funkce produktu pro v\u0161echny oblasti podnik\u00e1n\u00ed.\u00a0<\/p>\n<p>Zat\u00edm jsme ve f\u00e1zi technologick\u00e9ho startupu a aktivn\u011b pokra\u010dujeme ve v\u00fdvoji a zlep\u0161ov\u00e1n\u00ed produktu, ale ji\u017e nyn\u00ed mohou u\u017eivatel\u00e9 HubEx z\u00edskat pohodln\u00fd a funk\u010dn\u00ed n\u00e1stroj. Ale ani kritiku nep\u0159ijmeme \u2014 kv\u016fli tomu jsme p\u0159i\u0161li na Habr.<\/p>\n<p>Existuj\u00ed tak\u00e9 dal\u0161\u00ed d\u016fle\u017eit\u00e9 \u00fakoly, kter\u00e9 m\u016f\u017ee HubEx vy\u0159e\u0161it.\u00a0<\/p>\n<ul>\n<li>P\u0159edch\u00e1zet probl\u00e9m\u016fm, nikoli je \u0159e\u0161it. V softwaru se sleduje ve\u0161ker\u00e9 za\u0159\u00edzen\u00ed, fakta o oprav\u00e1ch a \u00fadr\u017eb\u011b atd. Entita \"\u017d\u00e1dost\" m\u016f\u017ee b\u00fdt nastavena jak pro outsourcovan\u00e9, tak pro intern\u00ed technick\u00e9 slu\u017eby \u2014 m\u016f\u017eete vytvo\u0159it jak\u00e9koli f\u00e1ze a statusy, d\u00edky nim\u017e budete v\u017edy p\u0159esn\u011b v\u011bd\u011bt, v jak\u00e9m stavu se ka\u017ed\u00fd objekt nach\u00e1z\u00ed.\u00a0\n<\/li>\n<li>Udr\u017eovat kontakt mezi objednatelem a vykonavatelem \u2014 d\u00edky syst\u00e9mu zpr\u00e1v a rozhran\u00ed objednatele v HubEx ji\u017e nemus\u00edte ps\u00e1t stovky e-mail\u016f a odpov\u00eddat na telefon\u00e1ty, v rozhran\u00ed syst\u00e9mu najdete v\u0161echny podrobn\u00e9 informace.\n<\/li>\n<li>Kontrolovat proces oprav a servisn\u00ed \u00fadr\u017eby: pl\u00e1novat, p\u0159id\u011blovat preventivn\u00ed opat\u0159en\u00ed, informovat z\u00e1kazn\u00edky, aby se p\u0159ede\u0161lo probl\u00e9m\u016fm. (Pamatujte, jak skv\u011ble to funguje u zuba\u0159\u016f a autoservis\u016f: v ur\u010dit\u00fd okam\u017eik v\u00e1s upozorn\u00ed na dal\u0161\u00ed prof. prohl\u00eddku nebo technickou kontrolu \u2014 a\u0165 chcete nebo ne, zamysl\u00edte se nad t\u00edm). Mimochodem, brzy pl\u00e1nujeme integrovat HubEx s popul\u00e1rn\u00edmi CRM syst\u00e9my, co\u017e p\u0159inese impozantn\u00ed zv\u00fd\u0161en\u00ed mo\u017enost\u00ed pro rozvoj vztah\u016f se z\u00e1kazn\u00edky a zv\u00fd\u0161en\u00ed objemu slu\u017eeb.\u00a0\n<\/li>\n<li>Zpracov\u00e1vejte anal\u00fdzy, kter\u00e9 mohou le\u017eet v z\u00e1kladu nov\u00fdch obchodn\u00edch rozhodnut\u00ed a tak\u00e9 v z\u00e1kladu KPI pro odm\u011b\u0148ov\u00e1n\u00ed zam\u011bstnanc\u016f. M\u016f\u017eete seskupovat \u017e\u00e1dosti podle stav\u016f a f\u00e1z\u00ed a pot\u00e9 na z\u00e1klad\u011b pom\u011bru skupin pro ka\u017ed\u00e9ho in\u017een\u00fdra, specialistu nebo odd\u011blen\u00ed vypo\u010d\u00edt\u00e1vat KPI a tak\u00e9 upravovat \u010dinnost spole\u010dnosti jako celku: rotovat zam\u011bstnance, prov\u00e1d\u011bt \u0161kolen\u00ed atd. (Nap\u0159\u00edklad, pokud m\u00e1 specialista Ivanov v\u011bt\u0161inu \u017e\u00e1dost\u00ed vis\u00edc\u00edch ve f\u00e1zi \"odhalov\u00e1n\u00ed poruch\", pravd\u011bpodobn\u011b se setkal s m\u00e1lo zn\u00e1m\u00fdm vybaven\u00edm, jeho\u017e pou\u017eit\u00ed vy\u017eaduje dlouh\u00e9 studium pokyn\u016f. Je nutn\u00e9 \u0161kolen\u00ed.)\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>HubEx: prvn\u00ed p\u0159ehled<\/h2>\n<p><\/p>\n<h4>Rychl\u00fd p\u0159ehled rozhran\u00ed<\/h4>\n<p>\nHlavn\u00ed v\u00fdhodou na\u0161eho syst\u00e9mu je konstruktor. V podstat\u011b m\u016f\u017eeme nastavit platformu pro ka\u017ed\u00e9ho jednotliv\u00e9ho klienta podle jeho konkr\u00e9tn\u00edch \u00fakol\u016f, a to se nebude opakovat. Platformovost je vlastn\u011b novou realitou pro podnikov\u00fd software: klient za cenu pron\u00e1jmu b\u011b\u017en\u00e9ho \u0159e\u0161en\u00ed z\u00edsk\u00e1v\u00e1 zcela p\u0159izp\u016fsobenou verzi bez probl\u00e9m\u016f se \u0161k\u00e1lov\u00e1n\u00edm, nastaven\u00edm a spr\u00e1vou.\u00a0<\/p>\n<p>Dal\u0161\u00ed v\u00fdhodou je nastaven\u00ed \u017eivotn\u00edho cyklu \u017e\u00e1dosti. Ka\u017ed\u00e1 spole\u010dnost m\u016f\u017ee b\u011bhem n\u011bkolika kliknut\u00ed nastavit f\u00e1ze a stavy \u017e\u00e1dost\u00ed pro ka\u017ed\u00fd typ \u017e\u00e1dosti, co\u017e povede ke strukturalizaci informac\u00ed a generaci podrobn\u00fdch zpr\u00e1v. Flexibiln\u00ed nastaven\u00ed platformy p\u0159id\u00e1v\u00e1 +100 k pohodl\u00ed, rychlosti pr\u00e1ce a hlavn\u011b k transparentnosti \u010dinnost\u00ed a proces\u016f.\u00a0<br \/>\nV r\u00e1mci HubEx m\u016f\u017ee spole\u010dnost efektivn\u011b vytv\u00e1\u0159et elektronick\u00fd pas vybaven\u00ed. K pasu lze p\u0159ipojit jakoukoliv dokumentaci, a\u0165 u\u017e se jedn\u00e1 o soubor, video, obr\u00e1zek atd. Tam je tak\u00e9 mo\u017en\u00e9 uv\u00e9st dobu z\u00e1ruky a p\u0159ilo\u017eit FAQ s \u010dast\u00fdmi probl\u00e9my, kter\u00e9 mohou \u0159e\u0161it sami majitel\u00e9 vybaven\u00ed: to zv\u00fd\u0161\u00ed loajalitu a sn\u00ed\u017e\u00ed po\u010det po\u017eadavk\u016f na servis, a tedy uvoln\u00ed \u010das pro kvalitn\u00ed \u0159e\u0161en\u00ed slo\u017eit\u011bj\u0161\u00edch \u00fakol\u016f.\u00a0<\/p>\n<p>Pro sezn\u00e1men\u00ed se syst\u00e9mem HubEx je nejlep\u0161\u00ed vyplnit \u017e\u00e1dost na webov\u00fdch str\u00e1nk\u00e1ch \u2013 s radost\u00ed zpracujeme ka\u017edou \u017e\u00e1dost a pom\u016f\u017eeme v\u00e1m, pokud to bude pot\u0159eba. Osahat si ho na\u017eivo je docela p\u0159\u00edjemn\u00e9 a zaj\u00edmav\u00e9 z pohledu softwarov\u00e9 struktury: u\u017eivatelsk\u00e9 rozhran\u00ed, administra\u010dn\u00ed rozhran\u00ed, mobiln\u00ed verze. Pokud v\u00e1m v\u0161ak l\u00e9pe vyhovuje \u010d\u00edst, p\u0159ipravili jsme pro v\u00e1s kr\u00e1tk\u00fd p\u0159ehled hlavn\u00edch entit a mechanism\u016f.\u00a0<\/p>\n<blockquote><p>Pokud nem\u00e1te \u010das \u010d\u00edst, seznamte se s HubEx, pod\u00edvejte se na kompaktn\u00ed a dynamick\u00e9 video o n\u00e1s:<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"SzaRsb_xRX8\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/SzaRsb_xRX8\/hqdefault.jpg\" alt=\"P\u0159ehr\u00e1t video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p><\/blockquote>\n<p> Mimochodem, do syst\u00e9mu snadno nahrajete sv\u00e1 data: pokud jste sv\u00e9 z\u00e1le\u017eitosti vedli v tabulce Excel nebo kdekoli jinde, m\u016f\u017eete je jednodu\u0161e p\u0159ev\u00e9st do HubEx p\u0159ed zah\u00e1jen\u00edm pr\u00e1ce v syst\u00e9mu. Za t\u00edmto \u00fa\u010delem je pot\u0159eba st\u00e1hnout \u0161ablonu tabulky Excel z HubEx, vyplnit ji sv\u00fdmi daty a importovat do syst\u00e9mu \u2013 t\u00edm snadno p\u0159id\u00e1te hlavn\u00ed entity pro pr\u00e1ci v HubEx a m\u016f\u017eete rychle za\u010d\u00edt pracovat. \u0160ablona m\u016f\u017ee b\u00fdt pr\u00e1zdn\u00e1 nebo obsahovat data ze syst\u00e9mu a v p\u0159\u00edpad\u011b zad\u00e1n\u00ed nespr\u00e1vn\u00fdch \u00fadaj\u016f HubEx nezp\u016fsob\u00ed chybu a vr\u00e1t\u00ed zpr\u00e1vu o tom, \u017ee nastal probl\u00e9m s daty. T\u00edmto zp\u016fsobem snadno p\u0159ekon\u00e1te jeden z hlavn\u00edch krok\u016f automatizace \u2013 napln\u011bn\u00ed automatick\u00e9ho syst\u00e9mu ji\u017e existuj\u00edc\u00edmi daty.<\/p>\n<h4>Entity HubEx<\/h4>\n<p>\n\u017d\u00e1dost \u2013 hlavn\u00ed entita HubEx. M\u016f\u017eete vytvo\u0159it jak\u00fdkoli typ \u017e\u00e1dosti (b\u011b\u017en\u00e1, havarijn\u00ed, z\u00e1ru\u010dn\u00ed, pl\u00e1novan\u00e1 atd.), nastavit \u0161ablonu nebo n\u011bkolik \u0161ablon pro rychl\u00e9 vy\u0159\u00edzen\u00ed \u017e\u00e1dosti. Uvnit\u0159 n\u00ed je specifikov\u00e1n objekt, adresa jeho um\u00edst\u011bn\u00ed (s mapou), typ pr\u00e1ce, kritickost (definov\u00e1na v katalogu), term\u00edny pln\u011bn\u00ed, vykonavatel. K \u017e\u00e1dosti lze p\u0159idat popis a p\u0159ipojit soubory. V \u017e\u00e1dosti je zaznamen\u00e1n \u010das zah\u00e1jen\u00ed a ukon\u010den\u00ed pln\u011bn\u00ed, \u010d\u00edm\u017e se odpov\u011bdnost ka\u017ed\u00e9ho zam\u011bstnance st\u00e1v\u00e1 dostate\u010dn\u011b transparentn\u00ed. Tak\u00e9 lze zadat odhadovan\u00e9 hodnoty pracovn\u00edho \u00fasil\u00ed a p\u0159ibli\u017enou cenu prac\u00ed podle \u017e\u00e1dosti.<\/p>\n<p><img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/d51513c52e5832744d5e8924c67fbea8.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Forma pro vytv\u00e1\u0159en\u00ed \u017e\u00e1dosti<\/p>\n<p><img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/7bec92e17d251794c9aac96a260b4d0e.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nMo\u017enost vytv\u00e1\u0159et f\u00e1ze \u017e\u00e1dosti na z\u00e1klad\u011b po\u017eadavk\u016f spole\u010dnosti<br \/>\n<img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/b1544e4755cda01496bb40ff175cd413.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nN\u00e1stroj pro p\u0159echody mezi f\u00e1zemi \u017e\u00e1dosti, ve kter\u00e9m lze specifikovat etapy, vazby a podm\u00ednky. Schematick\u00fd popis takov\u00e9ho 'trasy' je podobn\u00fd sestaven\u00ed obchodn\u00edho procesu a m\u016f\u017ee b\u00fdt pou\u017eit pro nejr\u016fzn\u011bj\u0161\u00ed c\u00edle.<\/i><\/p>\n<p>Ka\u017ed\u00e9 \u017e\u00e1dosti je p\u0159i\u0159azen objekt (za\u0159\u00edzen\u00ed, \u00fazem\u00ed atd.). Objektem m\u016f\u017ee b\u00fdt jak\u00e1koli entita, kter\u00e1 podl\u00e9h\u00e1 \u00fadr\u017eb\u011b va\u0161\u00ed spole\u010dnost\u00ed. P\u0159i vytvo\u0159en\u00ed objektu se nastav\u00ed jeho fotka, p\u0159ipoj\u00ed se atributy, soubory, kontakty odpov\u011bdn\u00e9 osoby, typy prac\u00ed a kontroln\u00ed seznamy pro konkr\u00e9tn\u00ed za\u0159\u00edzen\u00ed. Nap\u0159\u00edklad, pokud pot\u0159ebujete prov\u00e9st diagnostiku automobilu, kontroln\u00ed seznam bude zahrnovat atributy, kter\u00e9 vyjmenov\u00e1vaj\u00ed d\u016fle\u017eit\u00e9 uzly, agreg\u00e1ty a kroky kontroly a diagnostiky. B\u011bhem pr\u00e1ce bude mistr kontrolovat ka\u017ed\u00fd bod a nic nep\u0159ehl\u00e9dne.\u00a0<\/p>\n<p>Mimochodem, \u017e\u00e1dosti lze rychle pod\u00e1vat pomoc\u00ed skenov\u00e1n\u00ed QR k\u00f3du (pokud je za\u0159\u00edzen\u00ed ozna\u010deno v\u00fdrobcem nebo servisem) \u2013 je to pohodln\u00e9, rychl\u00e9 a maxim\u00e1ln\u011b produktivn\u00ed.\u00a0<\/p>\n<p>Karta zam\u011bstnance umo\u017e\u0148uje p\u0159idat maximum informac\u00ed o odpov\u011bdn\u00e9 osob\u011b: jej\u00ed jm\u00e9no, kontakty, typ (zejm\u00e9na zaj\u00edmav\u00e9 je, \u017ee m\u016f\u017eete p\u0159idat z\u00e1kazn\u00edka jako zam\u011bstnance a d\u00e1t mu p\u0159\u00edstup do HubEx s omezen\u00fdmi pr\u00e1vy), spole\u010dnost, roli (s pr\u00e1vy). V dopl\u0148kov\u00e9 z\u00e1lo\u017ece se p\u0159id\u00e1v\u00e1 kvalifikace zam\u011bstnance, z kter\u00e9 je okam\u017eit\u011b z\u0159ejm\u00e9, jak\u00e9 pr\u00e1ce a na jak\u00fdch objektech m\u016f\u017ee mistr nebo in\u017een\u00fdr vykon\u00e1vat. Tak\u00e9 zam\u011bstnance (z\u00e1kazn\u00edka) lze zablokovat, sta\u010d\u00ed p\u0159epnout tla\u010d\u00edtko \u201eBlokovat\u201c na z\u00e1lo\u017ece \u201eDal\u0161\u00ed\u201c \u2013 pot\u00e9 budou funkce HubEx pro zam\u011bstnance nedostupn\u00e9. Velmi u\u017eite\u010dn\u00e1 funkce pr\u00e1v\u011b pro servisn\u00ed slu\u017eby, kde m\u016f\u017ee b\u00fdt rychl\u00e1 reakce na poru\u0161en\u00ed \u017eivotn\u011b d\u016fle\u017eit\u00e1 pro podnik\u00e1n\u00ed.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/23fb503c6775eb5c31021adf82de5ec9.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Osobn\u00ed pas zam\u011bstnance<\/i><\/p>\n<p>Jak jsme ji\u017e zm\u00ednili, nav\u00edc v u\u017eivatelsk\u00e9m rozhran\u00ed HubEx m\u016f\u017eete vytv\u00e1\u0159et kontroln\u00ed seznamy, uvnit\u0159 kter\u00fdch jsou vyps\u00e1ny atributy \u2013 tedy polo\u017eky, kter\u00e9 je t\u0159eba zkontrolovat v r\u00e1mci pr\u00e1ce s ka\u017ed\u00fdm typem za\u0159\u00edzen\u00ed.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/fa6d9a605c90b0154d208f73b110111d.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nNa z\u00e1klad\u011b v\u00fdsledk\u016f pr\u00e1ce uvnit\u0159 syst\u00e9mu HubEx se vytv\u00e1\u0159\u00ed dashboard s anal\u00fdzami, kde v podob\u011b tabulek a graf\u016f jsou zobrazeny dosa\u017een\u00e9 hodnoty a indik\u00e1tory. V analytick\u00e9 \u010d\u00e1sti m\u016f\u017eete prohl\u00ed\u017eet statistiky podle f\u00e1z\u00ed \u017e\u00e1dost\u00ed, zpo\u017ed\u011bn\u00fdch term\u00edn\u016f, mno\u017estv\u00ed \u017e\u00e1dost\u00ed rozd\u011blen\u00fdch podle spole\u010dnost\u00ed a jednotliv\u00fdch in\u017een\u00fdr\u016f a mistr\u016f.<\/p>\n<p><img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/64cd5e704faf8c65c501de4c9d539f4b.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Analytick\u00e9 zpr\u00e1vy<\/i><\/p>\n<p>Opravy, technick\u00e1 a servisn\u00ed \u00fadr\u017eba nejsou jednor\u00e1zov\u00fdm procesem, ale opakuj\u00edc\u00edm se \u00fakolem, kter\u00fd krom\u011b technick\u00e9 funkce nese tak\u00e9 komer\u010dn\u00ed z\u00e1t\u011b\u017e. A jak je zn\u00e1mo, plat\u00ed nepsan\u00e9 pravidlo: pokud se n\u011bco stalo v\u00edce ne\u017e dvakr\u00e1t \u2014 automatizuj to. Tak jsme vytvo\u0159ili v HubEx <i><b>automatick\u00e9 vytv\u00e1\u0159en\u00ed pl\u00e1novan\u00fdch \u017e\u00e1dost\u00ed<\/b><\/i>. Pro hotovou \u0161ablonu \u017e\u00e1dosti se nastavuje pl\u00e1n jej\u00ed automatick\u00e9 \u010detnosti s flexibiln\u00edmi nastaven\u00edmi: periodicita, interval opakov\u00e1n\u00ed b\u011bhem dne (p\u0159ipom\u00ednka), po\u010det opakov\u00e1n\u00ed, dny v t\u00fddnu pro vytv\u00e1\u0159en\u00ed \u017e\u00e1dost\u00ed atd. V podstat\u011b m\u016f\u017ee b\u00fdt nastaven\u00ed jak\u00e9koli, v\u010detn\u011b na\u010dasov\u00e1n\u00ed, kdy je t\u0159eba vytvo\u0159it \u017e\u00e1dost p\u0159ed zah\u00e1jen\u00edm prac\u00ed. Tato funk\u010dnost se uk\u00e1zala jako \u017e\u00e1dan\u00e1 jak servisn\u00edmi a spr\u00e1vcovsk\u00fdmi spole\u010dnostmi (pro pravideln\u00e9 pr\u00e1ce), tak i pro spole\u010dnosti r\u016fzn\u00fdch skupin \u2014 od \u00faklidov\u00fdch slu\u017eeb a autoservis\u016f po syst\u00e9mov\u00e9 integr\u00e1tory atd. Tak\u017ee servisn\u00ed technici mohou upozor\u0148ovat z\u00e1kazn\u00edky na dal\u0161\u00ed \u00fadr\u017ebu a mana\u017ee\u0159i mohou prod\u00e1vat dal\u0161\u00ed slu\u017eby.<\/p>\n<p><img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/fa57ac71487f3b72d361c6a0045fea70.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h2>HubEx: mobiln\u00ed verze<\/h2>\n<p>\nDobr\u00fd servis nen\u00ed jen rychl\u00fd nebo profesion\u00e1ln\u00ed in\u017een\u00fdrsk\u00fd t\u00fdm, ale p\u0159edev\u0161\u00edm mobilita, schopnost v co nejkrat\u0161\u00edm \u010dase vyrazit za z\u00e1kazn\u00edkem a za\u010d\u00edt \u0159e\u0161it jeho probl\u00e9m. Proto bez adaptivn\u00ed aplikace to nejde, ale ide\u00e1ln\u011b je m\u00edt samoz\u0159ejm\u011b mobiln\u00ed aplikaci.<\/p>\n<p>Mobiln\u00ed verze HubEx p\u0159edstavuje dv\u011b aplikace pro platformy iOS a Android.<br \/>\nHubEx pro servisn\u00ed slu\u017ebu \u2014 pracovn\u00ed aplikace pro zam\u011bstnance servisu, ve kter\u00e9 mohou vytv\u00e1\u0159et objekty, sledovat vybaven\u00ed, vid\u011bt stav prac\u00ed podle \u017e\u00e1dosti, komunikovat s dispe\u010dery a pot\u0159ebn\u00fdmi kolegy, komunikovat p\u0159\u00edmo se z\u00e1kazn\u00edkem, schvalovat n\u00e1klady na pr\u00e1ce a hodnotit jejich kvalitu.<\/p>\n<p>Pro p\u0159ijet\u00ed a ozna\u010den\u00ed objektu pomoc\u00ed mobiln\u00ed aplikace sta\u010d\u00ed nam\u00ed\u0159it mobiln\u00ed telefon na n\u011bj a vyfotografovat QR k\u00f3d. Pot\u00e9 ve form\u011b na obrazovce zad\u00e1te dal\u0161\u00ed parametry: spole\u010dnost spojenou se za\u0159\u00edzen\u00edm, popis, fotografie, typ, t\u0159\u00eddu, adresu a dal\u0161\u00ed nezbytn\u00e9 nebo p\u0159izp\u016fsoben\u00e9 atributy. Ur\u010dit\u011b je to velmi u\u017eite\u010dn\u00e1 funkce pro mobiln\u00ed servisn\u00ed slu\u017eby, techniky a in\u017een\u00fdry v ter\u00e9nu, outsourcingov\u00e9 spole\u010dnosti. Tak\u00e9 v aplikaci in\u017een\u00fdra jsou viditeln\u00e9 jeho \u017e\u00e1dosti a \u017e\u00e1dosti o schv\u00e1len\u00ed. A samoz\u0159ejm\u011b, program pos\u00edl\u00e1 u\u017eivatel\u016fm push ozn\u00e1men\u00ed, d\u00edky nim\u017e nezme\u0161k\u00e1te \u017e\u00e1dnou ud\u00e1lost v syst\u00e9mu.<br \/>\n<img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/1b23afe9be1c421d8475cb9ca97538fc.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/1d318ca3ff9a8ddaa895a829b9cbd5f5.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nSamoz\u0159ejm\u011b, v\u0161echny informace okam\u017eit\u011b putuj\u00ed do centr\u00e1ln\u00ed datab\u00e1ze a mana\u017ee\u0159i nebo vedouc\u00ed v kancel\u00e1\u0159i mohou vid\u011bt ve\u0161kerou pr\u00e1ci, je\u0161t\u011b ne\u017e se in\u017een\u00fdr nebo technik vr\u00e1t\u00ed na pracovn\u00ed m\u00edsto.<\/p>\n<p><img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/6df1f042fcb041dc1d366aa27df27d38.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nHubEx pro z\u00e1kazn\u00edka \u2014 pohodln\u00e1 aplikace, ve kter\u00e9 lze pod\u00e1vat \u017e\u00e1dosti o \u00fadr\u017ebu, p\u0159ipojovat k \u017e\u00e1dosti fotografie a p\u0159\u00edlohy, sledovat proces opravy, komunikovat s dodavatelem, schvalovat cenu prac\u00ed, hodnotit jejich kvalitu.<\/p>\n<p><img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/4cdaa867f2428fb98ffb80d061e9ea6e.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nTato oboustrann\u00e1 realizace mobiln\u00ed aplikace zaji\u0161\u0165uje transparentnost vztah\u016f, kontrolovatelnost pr\u00e1ce, pochopen\u00ed aktu\u00e1ln\u00edho stavu opravy v konkr\u00e9tn\u00edm okam\u017eiku, t\u00edmto se v\u00fdznamn\u011b sni\u017euje po\u010det st\u00ed\u017enost\u00ed od z\u00e1kazn\u00edk\u016f a zmen\u0161uje z\u00e1t\u011b\u017e na call centrum \u010di technickou podporu.<\/p>\n<h2>Funkce HubEx<\/h2>\n<p><\/p>\n<h4>Elektronick\u00fd pas za\u0159\u00edzen\u00ed<\/h4>\n<p>\nKa\u017ed\u00fd objekt, ka\u017edou jednotku za\u0159\u00edzen\u00ed lze ozna\u010dit QR k\u00f3dem vygenerovan\u00fdm syst\u00e9mem HubEx, a p\u0159i dal\u0161\u00edch interakc\u00edch skenovat k\u00f3d a z\u00edskat elektronick\u00fd pas objektu, kde jsou uvedeny z\u00e1kladn\u00ed informace o n\u011bm, odpov\u00eddaj\u00edc\u00ed dokumenty a soubory.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/ed3845c9c6655e6cf6c662cd25c83408.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h4>V\u0161ichni zam\u011bstnanci na dosah ruky<\/h4>\n<p>\nZat\u00edmco se tento \u010dl\u00e1nek p\u0159ipravoval, vydali jsme dal\u0161\u00ed verzi a zavedli velmi d\u016fle\u017eitou funk\u010dnost z hlediska servisn\u00ed slu\u017eby: lze sledovat geolokaci mobiln\u00edho zam\u011bstnance na map\u011b a t\u00edm p\u00e1dem sledovat trasu jeho pohybu a polohu v konkr\u00e9tn\u00edm m\u00edst\u011b. To je znateln\u00e1 v\u00fdhoda p\u0159i \u0159e\u0161en\u00ed ot\u00e1zek kontroly kvality.<\/p>\n<p><img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/6934fa5215a89c5d09a246ac0d63e5f8.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nJak jste ji\u017e pochopili, pro software t\u00e9to t\u0159\u00eddy je d\u016fle\u017eit\u00e9 nejen um\u011bt p\u0159ij\u00edmat a zpracov\u00e1vat \u017e\u00e1dosti, ale tak\u00e9 poskytovat metriky v\u00fdkonnosti zam\u011bstnanc\u016f (v\u017edy\u0165 servisn\u00ed in\u017een\u00fd\u0159i jsou jako nikdo jin\u00fd spojeni s KPI, a proto je pot\u0159eba komplex p\u0159esn\u00fdch, m\u011b\u0159iteln\u00fdch a aktu\u00e1ln\u00edch ukazatel\u016f). Mezi parametry hodnocen\u00ed kvality pr\u00e1ce lze zahrnout nap\u0159\u00edklad po\u010det opakovan\u00fdch n\u00e1v\u0161t\u011bv, kvalitu vypln\u011bn\u00ed \u017e\u00e1dost\u00ed a kontroln\u00edch seznam\u016f, spr\u00e1vnost p\u0159esunut\u00ed podle pl\u00e1novac\u00edho listu a samoz\u0159ejm\u011b hodnocen\u00ed vykonan\u00e9 pr\u00e1ce z\u00e1kazn\u00edkem.<\/p>\n<p>\nOpravdu, HubEx je p\u0159\u00edpad, kdy je lep\u0161\u00ed jednou se pod\u00edvat, ne\u017e stokr\u00e1t \u010d\u00edst na Hacker News. V n\u00e1sleduj\u00edc\u00edch s\u00e9ri\u00edch \u010dl\u00e1nk\u016f se zam\u011b\u0159\u00edme na ot\u00e1zky fungov\u00e1n\u00ed r\u016fzn\u00fdch servisn\u00edch center, vysv\u011btl\u00edme, pro\u010d jsou mist\u0159i a zam\u011bstnanci tak na\u0161tvan\u00ed, a pov\u00edme, jak\u00fd servis by m\u011bl nebo nem\u011bl b\u00fdt. Mimochodem, pokud m\u00e1te skv\u011bl\u00e9 p\u0159\u00edb\u011bhy o ne\u00fasp\u011b\u0161\u00edch nebo objevech v oblasti \u00fadr\u017eby za\u0159\u00edzen\u00ed, napi\u0161te n\u00e1m do koment\u00e1\u0159\u016f nebo do soukrom\u00e9 zpr\u00e1vy, rozhodn\u011b vyu\u017eijeme va\u0161e p\u0159\u00edpady a poskytneme odkaz na va\u0161i firmu (pokud k tomu d\u00e1te svolen\u00ed).\u00a0<\/p>\n<p>Jsme otev\u0159eni kritice, n\u00e1vrh\u016fm, objev\u016fm a konstruktivn\u00ed diskusi v koment\u00e1\u0159\u00edch a soukrom\u00fdch zpr\u00e1v\u00e1ch. Zp\u011btn\u00e1 vazba je pro n\u00e1s to nejlep\u0161\u00ed, co se m\u016f\u017ee st\u00e1t, proto\u017ee jsme si vybrali sv\u016fj sm\u011br rozvoje a nyn\u00ed chceme v\u011bd\u011bt, jak se st\u00e1t jedni\u010dkou pro svou c\u00edlovou skupinu. <\/p>\n<p>A pokud ne Hacker News, tak ko\u010dka?<\/p>\n<p><img decoding=\"async\" alt=\"Jak jsme vytvo\u0159ili slu\u017ebu Service Desk sn\u016f\" src=\"\/wp-content\/uploads\/2019\/07\/a7527d57141d4ef68ec85f56168fa080.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Jen ne tahle!<\/i><\/p>\n<p><i>A je\u0161t\u011b, vyu\u017e\u00edv\u00e1me tuto p\u0159\u00edle\u017eitost, abychom poblahop\u0159\u00e1li na\u0161emu vedouc\u00edmu a zakladateli Andrey Baljakina k jeho zimn\u00edm v\u00edt\u011bzstv\u00edm v sezon\u011b 2018-2019. Je Mistr sv\u011bta 2015, Mistr Evropy 2012, \u010dty\u0159n\u00e1sobn\u00fd mistr Ruska 2014 \u2013 2017 v snowkitingu a kiteboardingu. V\u011btrn\u00e9 sporty pro velmi v\u00e1\u017en\u00e9ho \u010dlov\u011bka \u2013 z\u00e1ruka \u00fasp\u011bchu nov\u00fdch n\u00e1pad\u016f v v\u00fdvoji \ud83d\ude42 Ale mysl\u00edm, \u017ee o tom je\u0161t\u011b budeme mluvit. P\u0159e\u010dt\u011bte si o tom, jak v\u00edt\u011bz\u00ed lid\u00e9 z Petrohradu, <noindex><a rel=\"nofollow\" href=\"http:\/\/www.sobaka.ru\/city\/sport\/69446\">zde<\/a><\/noindex>.<\/i><br \/>\n<br \/>Zdroj: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/hubex\/blog\/460002\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0418\u043d\u043e\u0433\u0434\u0430 \u043c\u043e\u0436\u043d\u043e \u0443\u0441\u043b\u044b\u0448\u0430\u0442\u044c \u0442\u0430\u043a\u0443\u044e \u0444\u0440\u0430\u0437\u0443 \u00ab\u0447\u0435\u043c \u0441\u0442\u0430\u0440\u0448\u0435 \u043f\u0440\u043e\u0434\u0443\u043a\u0442, \u0442\u0435\u043c \u043e\u043d \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u0435\u0435\u00bb. \u0412 \u0432\u0435\u043a \u0441\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439, \u0434\u0430\u043b\u0435\u043a\u043e \u0438\u0434\u0443\u0449\u0435\u0433\u043e web \u0438 \u043c\u043e\u0434\u0435\u043b\u0438 SaaS \u044d\u0442\u043e \u0443\u0442\u0432\u0435\u0440\u0436\u0434\u0435\u043d\u0438\u0435 \u043f\u043e\u0447\u0442\u0438 \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442. \u0417\u0430\u043b\u043e\u0433 \u0443\u0441\u043f\u0435\u0448\u043d\u043e\u0439 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0438 \u044d\u0442\u043e \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u044b\u0439 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433 \u0440\u044b\u043d\u043a\u0430, \u043e\u0442\u0441\u043b\u0435\u0436\u0438\u0432\u0430\u043d\u0438\u0435 \u0437\u0430\u043f\u0440\u043e\u0441\u043e\u0432 \u0438 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u0439 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u0433\u043e\u0442\u043e\u0432\u043d\u043e\u0441\u0442\u044c \u0441\u0435\u0433\u043e\u0434\u043d\u044f \u0443\u0441\u043b\u044b\u0448\u0430\u0442\u044c \u0432\u0430\u0436\u043d\u043e\u0435 \u0437\u0430\u043c\u0435\u0447\u0430\u043d\u0438\u0435, \u0432\u0435\u0447\u0435\u0440\u043e\u043c \u0435\u0433\u043e \u0432\u0442\u0430\u0449\u0438\u0442\u044c \u0432 \u0431\u044d\u043a\u043b\u043e\u0433, \u0430 \u0437\u0430\u0432\u0442\u0440\u0430 \u043d\u0430\u0447\u0430\u0442\u044c \u0440\u0430\u0437\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u0442\u044c. \u0418\u043c\u0435\u043d\u043d\u043e \u0442\u0430\u043a \u043c\u044b [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":27110,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-36243","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - 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