{"id":36688,"date":"2019-10-31T22:13:11","date_gmt":"2019-10-31T19:13:11","guid":{"rendered":"https:\/\/prohoster.info\/blog\/bajki-servisnoj-sluzhby-neseryoznyj-post-o-seryoznoj-rabote\/"},"modified":"2019-10-31T22:13:11","modified_gmt":"2019-10-31T19:13:11","slug":"bajki-servisnoj-sluzhby-neseryoznyj-post-o-seryoznoj-rabote","status":"publish","type":"post","link":"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/bajki-servisnoj-sluzhby-neseryoznyj-post-o-seryoznoj-rabote","title":{"rendered":"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Servisn\u00ed technici pracuj\u00ed na \u010derpac\u00edch stanic\u00edch a kosmodromech, v IT firm\u00e1ch a na v\u00fdrobn\u00edch link\u00e1ch, na VAZ a ve Space X, v mal\u00fdch firm\u00e1ch i mezin\u00e1rodn\u00edch obrech. A v\u0161ichni, naprosto v\u0161ichni, u\u017e n\u011bkdy sly\u0161eli klasick\u00fd soubor hl\u00e1\u0161ek jako \"ono to samo\", \"jen jsem to zabalil izolepou a ono to fungovalo, a pak to prasklo\", \"j\u00e1 jsem na nic nes\u00e1hl\", \"ur\u010dit\u011b jsem nic nem\u011bnil\" atd. V na\u0161em sv\u011bt\u011b je spousta legend, m\u00fdt\u016f, vesel\u00fdch komiks\u016f a smutn\u00fdch p\u0159\u00edb\u011bh\u016f. Sb\u00edrali jsme ty nejlep\u0161\u00ed, p\u0159elo\u017eili je pro v\u00e1s a p\u0159idali n\u011bkolik odstavc\u016f o tom nejd\u016fle\u017eit\u011bj\u0161\u00edm \u2014 jak skute\u010dn\u011b ud\u011blat pr\u00e1ci servisn\u00ed slu\u017eby skv\u011blou. Celkov\u011b, pod katem je to z\u00e1bava, ale nejen pro z\u00e1bavu.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/hubex\/blog\/461797\/\"><img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/ffc95aef518949483c32e859e7055950.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<i>Servisn\u00ed technici maj\u00ed sv\u00e9 vlastn\u00ed jm\u00e9no \ud83d\ude42<\/i><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Co z\u00e1kazn\u00edci necht\u011bj\u00ed?<\/h2>\n<p>\nPokud jste servisn\u00ed firma, m\u00e1te technickou podporu, m\u00e1te techniky, kte\u0159\u00ed \u0159e\u0161\u00ed probl\u00e9my na stran\u011b z\u00e1kazn\u00edka, m\u011bli byste p\u0159edev\u0161\u00edm p\u0159em\u00fd\u0161let o tom, jak p\u0159ekonat nejv\u00edce frustruj\u00edc\u00ed faktory pro klienta. A to nen\u00ed jenom vesel\u00e1 hudba, kterou si va\u0161i z\u00e1kazn\u00edci poslechnou, zat\u00edmco zjist\u00ed, \u017ee jejich hovor je pro v\u00e1s d\u016fle\u017eit\u00fd.<\/p>\n<ul>\n<li>Za\u010dneme s dlouh\u00fdm \u010dek\u00e1n\u00edm na odpov\u011b\u010f od firmy. \u017dijeme v \u00e9\u0159e vyvinut\u00fdch IVR technologi\u00ed, chatbot\u016f, pronajat\u00fdch call center a dal\u0161\u00edch zp\u016fsob\u016f, jak zabavit z\u00e1kazn\u00edka v t\u011bch 30 sekund\u00e1ch, kter\u00e9 technik pot\u0159ebuje k prozkoum\u00e1n\u00ed mapy volaj\u00edc\u00edho z\u00e1kazn\u00edka a zodpov\u011bzen\u00ed hovoru. Bez legrace, v dne\u0161n\u00edm rychl\u00e9m sv\u011bt\u011b a s tak mal\u00fdm \u010dasem, m\u016f\u017ee z\u00e1kazn\u00edk b\u011bhem \u010dek\u00e1n\u00ed na odpov\u011b\u010f naj\u00edt str\u00e1nky a ceny konkurence a u\u017e za\u010d\u00edt ps\u00e1t do chatu \u2014 jen proto, \u017ee je to rychlej\u0161\u00ed. Nebu\u010fte dial-up, to je hrozn\u00e9. Zkra\u0165te dobu odpov\u011bdi na jak\u00fdkoli kontakt na minimum a z\u00e1kazn\u00edk bude ohromen.\n<\/li>\n<li>Neprofesionalita by v z\u00e1sad\u011b nem\u011bla existovat, ale bohu\u017eel se vyskytuje. Pokud v\u00e1\u0161 in\u017een\u00fdr nev\u00ed, jak se vypo\u0159\u00e1dat se zadan\u00fdm \u00fakolem, nen\u00ed obezn\u00e1men s vybaven\u00edm a dokonce se ani nepokou\u0161\u00ed p\u0159e\u010d\u00edst n\u00e1vod, je to jasn\u00fd sign\u00e1l, \u017ee je na\u010dase ho zm\u011bnit. Hodinov\u00e9 a dokonce minutov\u00e9 prostoje za\u0159\u00edzen\u00ed klienta znamenaj\u00ed ztr\u00e1tu pen\u011bz a klient by nem\u011bl platit za neprofesion\u00e1ln\u00ed zam\u011bstnance servisn\u00ed slu\u017eby. Proto shroma\u017e\u010fujte znalostn\u00ed b\u00e1zi, \u0161kolte zam\u011bstnance a aktivn\u011b je p\u0159izp\u016fsobujte nov\u00fdm podm\u00ednk\u00e1m pr\u00e1ce s klienty. Jinak se m\u016f\u017eete dostat i do soudn\u00edho sporu spojen\u00e9ho s poru\u0161en\u00edm podm\u00ednek smlouvy.\n<\/li>\n<li>V \u017e\u00e1dn\u00e9m p\u0159\u00edpad\u011b nelze klienta klamat. Bu\u010fte up\u0159\u00edmn\u00ed ohledn\u011b term\u00edn\u016f, kvality a plateb. Nesna\u017ete se schov\u00e1vat za okolnosti vy\u0161\u0161\u00ed moci nebo v\u00fdmluvy typu \u201edodavatel nestihl dodat trysky\u201c.\u00a0\n<\/li>\n<li>Klient nesn\u00e1\u0161\u00ed p\u00e1sovou v\u00fdrobu \u2014 bylo by nejlep\u0161\u00ed, kdybyste mohli demonstrovat personalizaci na 100%: osloven\u00ed jm\u00e9nem (CRM), historie vztah\u016f (CRM), historie probl\u00e9m\u016f a incident\u016f u zak\u00e1zky nebo za\u0159\u00edzen\u00ed s maxim\u00e1ln\u00edmi detaily (<noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">pro toto jsme vytvo\u0159ili platformu pro spr\u00e1vu servisn\u00edho servisu za\u0159\u00edzen\u00ed HubEx<\/a><\/noindex>). Pozornost v\u011bnovan\u00e1 klientovi a neust\u00e1l\u00e9 udr\u017eov\u00e1n\u00ed vztah\u016f je mocnou zbran\u00ed proti va\u0161im konkurent\u016fm.\n<\/li>\n<li>Nekonzistentnost v kvalit\u011b slu\u017eeb je zn\u00e1mkou probl\u00e9m\u016f v podnik\u00e1n\u00ed, od person\u00e1ln\u00edch a\u017e po zdrojov\u00e9. Klient nepochop\u00ed, pokud mu poprv\u00e9 vy\u0159\u00edzenou z\u00e1le\u017eitost spln\u00edte za p\u016fl hodiny a s nejvy\u0161\u0161\u00ed kvalitou, a p\u0159i dal\u0161\u00edch p\u0159\u00edpadech p\u0159ijede st\u00e1\u017eista a str\u00e1v\u00ed cel\u00fd den bez dokon\u010den\u00ed \u00fakolu. Dal\u0161\u00ed chyba: p\u0159id\u011blit status VIP klienta, poskytnout prioritn\u00ed slu\u017eby a pot\u00e9 ho sn\u00ed\u017eit na b\u011b\u017en\u00e9ho klienta. Pamatujte: VIP status, pokud je poskytov\u00e1n zdarma, by m\u011bl z\u016fstat takov\u00fdm po celou dobu \u017eivotnosti klienta ve va\u0161\u00ed spole\u010dnosti. Nejste na to p\u0159ipraveni? Dob\u0159e, nezaplavujte se statuty a ud\u011blejte prioritn\u00ed slu\u017eby zpoplatn\u011bn\u00e9. Minim\u00e1ln\u011b, to je f\u00e9r.\n<\/li>\n<li>Z\u00e1kazn\u00edk nesnese ned\u016fv\u011bru v\u016f\u010di sob\u011b a sv\u00fdm zam\u011bstnanc\u016fm. Pokud v\u00e1m nahl\u00e1s\u00ed incident a vy reagujete slovy \u201eTo nen\u00ed mo\u017en\u00e9!\u201c, vypad\u00e1 to katastrof\u00e1ln\u011b \u2013 vlastn\u011b t\u00edm d\u00e1vate z\u00e1kazn\u00edkovi najevo, \u017ee je hlup\u00e1k. Pokud si cen\u00edte svoj\u00ed zku\u0161enosti a udr\u017eujete zna\u010dku, bu\u010fte si jisti sv\u00fdm n\u00e1zorem, p\u0159ipojte se na d\u00e1lku a dok\u00e1zujte to spr\u00e1vn\u011b a prakticky. A co kdy\u017e automatick\u00e1 pumpa na \u010derpac\u00ed stanici opravdu nepln\u00ed spr\u00e1vn\u011b, ale ne kv\u016fli va\u0161im nastaven\u00edm, ale kv\u016fli in\u017een\u00fdrsk\u00e9mu \/ hackersk\u00e9mu talentu obsluhy \u010derpac\u00ed stanice?\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>V\u0161echny ud\u00e1losti nejsou vymy\u0161len\u00e9, jak\u00e1koliv shoda nen\u00ed n\u00e1hodn\u00e1.<\/h2>\n<p>\nSamoz\u0159ejm\u011b, \u017ee \u017eeb\u0159\u00ed\u010dek nejobl\u00edben\u011bj\u0161\u00edch nesituac\u00ed u z\u00e1kazn\u00edk\u016f nevznikl jen tak - nespokojenost se objevovala v r\u016fzn\u00fdch spole\u010dnostech opakovan\u011b, proto\u017ee existuj\u00ed syst\u00e9mov\u00e9 probl\u00e9my a ty jsou po cel\u00e9m sv\u011bt\u011b. Nen\u00ed n\u00e1hodou, \u017ee n\u00e1\u0161 t\u00fdm p\u0159i\u0161el s n\u00e1padem <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">HubEx<\/a><\/noindex>, aby bylo zach\u00e1zen\u00ed s vybaven\u00edm pohodln\u00e9 a transparentn\u00ed. Tady, co \u0159\u00edk\u00e1 jeden (!) zam\u011bstnanec, kter\u00fd k n\u00e1m p\u0159e\u0161el ze servisn\u00ed slu\u017eby.\u00a0<br \/>\n\u00a0<\/p>\n<blockquote><p><img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/a6e6cf9bc38b0aff368a89f211c7f33a.jpg\" style=\"display:block;margin: 0 auto;\" \/>Poda\u0159ilo se mi pracovat v spole\u010dnosti, kde nebyl organizovan\u00fd servisn\u00ed t\u00fdm, a byl jsem sv\u011bdkem zjevn\u00fdch probl\u00e9m\u016f.<br \/>\n\u00a0<\/p>\n<ol>\n<li>Aby bylo mo\u017en\u00e9 uzav\u0159\u00edt po\u017eadavek, musel servisn\u00ed technik viset na telefonu a\u017e 45 minut, co\u017e vedlo k prostoj\u016fm zam\u011bstnanc\u016f, sn\u00ed\u017eila se tak operativnost p\u0159i pln\u011bn\u00ed po\u017eadavk\u016f a v d\u016fsledku toho n\u00edzk\u00fd SLA a ztr\u00e1ta p\u0159\u00edjm\u016f.\n<\/li>\n<li>Po\u017eadavek mohl b\u00fdt omylem p\u0159id\u011blen technikovi z jin\u00e9ho regionu, na \u010derpac\u00ed stanici se shodn\u00fdm \u010d\u00edslem, co\u017e vedlo k pr\u00e1zdn\u00e9mu v\u00fdjezdu.\n<\/li>\n<li>Po\u017eadavek mohl b\u00fdt p\u0159id\u011blen nespr\u00e1vn\u00e9mu vykonavateli, co\u017e vedlo k ztr\u00e1t\u011b \u010dasu vymezen\u00e9ho na vy\u0159\u00edzen\u00ed po\u017eadavku a n\u00e1sledn\u011b k pokut\u00e1m ze strany Zadavatele.\n<\/li>\n<li>\u00a0Spojen\u00ed s \u010derpac\u00ed stanic\u00ed prob\u00edhalo p\u0159es dispe\u010dink, co\u017e zvy\u0161ovalo n\u00e1klady na slu\u017eby tohoto dispe\u010dinku.\n<\/li>\n<li>Nebyla mo\u017en\u00e1 posoudit skute\u010dn\u00e1 zat\u00ed\u017een\u00ed vykonavatel\u016f a n\u00e1sledn\u011b nadbyte\u010dn\u00fd stav zam\u011bstnanc\u016f.\n<\/li>\n<li>Po\u017eadavky se mohly \u201eztr\u00e1cet\u201c. Po\u017eadavek byl p\u0159id\u011blen vykonavateli, a on na n\u011bj zapomn\u011bl, co\u017e vedlo bu\u010f ke ztr\u00e1t\u011b p\u0159\u00edjm\u016f, nebo k pokut\u011b za pozdn\u00ed vy\u0159\u00edzen\u00ed po\u017eadavku.\n<\/li>\n<li>Ztr\u00e1ta servisn\u00edch list\u016f k proveden\u00fdm \u017e\u00e1dostem. Servisn\u00ed technik mohl p\u0159i pln\u011bn\u00ed \u017e\u00e1dosti nedoru\u010dit SL do kancel\u00e1\u0159e, ztratit ho, co\u017e vedlo k tomu, \u017ee \u010d\u00e1st pr\u00e1ce nebyla vyfakturov\u00e1na Z\u00e1kazn\u00edkovi a ztr\u00e1cela se tak p\u0159\u00edjem.<\/li>\n<\/ol>\n<\/blockquote>\n<p>\nJak vid\u00edte, je to zku\u0161enost jednoho \u010dlov\u011bka, ale kolik v n\u00ed je ban\u00e1ln\u00edch a krut\u00fdch d\u016fvod\u016f pro ztr\u00e1tu zisku. Nicm\u00e9n\u011b, podnik\u00e1n\u00ed bez n\u00e1le\u017eit\u00e9 automatizace proces\u016f \u00fadr\u017eby za\u0159\u00edzen\u00ed (jak pro extern\u00ed, tak pro intern\u00ed z\u00e1kazn\u00edky) je odsouzeno k ur\u010dit\u00fdm ztr\u00e1t\u00e1m.<\/p>\n<h2>Pokud se na probl\u00e9m usm\u00edvaj\u00ed \u2014 to znamen\u00e1, \u017ee existuje.\u00a0<\/h2>\n<p><\/p>\n<h4>Komiks 1. Jednoduch\u00fd obr\u00e1zek, hlubok\u00fd smysl.<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/fd76c2946b9182e1b6c9c01c66d95d33.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>\u2014 Hal\u00f3, technick\u00e1 podpora\u2026<br \/>\n\u2014 Vypn\u011bte ho, nalijte si k\u00e1vu a m\u016f\u017eete zavolat zp\u011bt\u2026<br \/>\n\u2014 Oska\u0159e, v\u00ed\u0161 v\u016fbec n\u011bco o po\u010d\u00edta\u010d\u00edch?<br \/>\n\u2014 Ne.<br \/>\n\u2014 Opravdu bychom t\u011b m\u011bli propustit, ale tv\u00e9 hodnocen\u00ed z\u00e1kazn\u00edky je prost\u011b nep\u0159ekonateln\u00e9.<\/i><\/p>\n<p>Samoz\u0159ejm\u011b, \u017ee je to velmi \u0161patn\u00e9, kdy\u017e v\u00e1\u0161 zam\u011bstnanec m\u00e1 slab\u00e9 znalosti o vybaven\u00ed. Ale rovn\u011b\u017e d\u016fle\u017eit\u00e9 jsou i soft skills, tedy komunika\u010dn\u00ed dovednosti \u2014 i kdy\u017e obsluhujete hotely, chladic\u00ed za\u0159\u00edzen\u00ed nebo auto servisy. Ka\u017ed\u00fd zam\u011bstnanec je sou\u010d\u00e1st\u00ed image spole\u010dnosti, a dnes nen\u00ed ta sout\u011b\u017en\u00ed atmosf\u00e9ra, abyste byli p\u0159\u00edsn\u00fdm in\u017een\u00fdrem, kter\u00fd bez p\u0159est\u00e1n\u00ed nad\u00e1v\u00e1 tomu, kdo podal na stroj zv\u00fd\u0161en\u00e9 nap\u011bt\u00ed, zp\u016fsobil v\u00fdpadek nap\u00e1jen\u00ed v datov\u00e9m centru nebo p\u0159et\u00ed\u017eil v\u00e1hov\u00e9 za\u0159\u00edzen\u00ed.<\/p>\n<p>Toto je seznam z\u00e1kladn\u00edch dovednost\u00ed servisn\u00edho technika 21. stolet\u00ed.<\/p>\n<ul>\n<li><i>\u0160irok\u00e9 znalosti o produktu a podnik\u00e1n\u00ed spole\u010dnosti <\/i>\u2014 pr\u00e1v\u011b v takov\u00e9 kombinaci. Technik by m\u011bl nejen zn\u00e1t svou pr\u00e1ci od a do z, ale tak\u00e9 ch\u00e1pat, \u017ee s jeho nepochybn\u011b skv\u011blou prac\u00ed souvis\u00ed obchodn\u00ed proces a on s\u00e1m je sou\u010d\u00e1st\u00ed firmy. Proto krom\u011b vynikaj\u00edc\u00ed pr\u00e1ce pot\u0159ebujete i kvalitn\u00ed podporu: dokumentace, sledov\u00e1n\u00ed \u010dinnost\u00ed, vystavov\u00e1n\u00ed faktur, zaznamen\u00e1v\u00e1n\u00ed v\u0161ech detail\u016f pr\u00e1ce. Nikdo nem\u00e1 tuto rutinu r\u00e1d, ale to je z\u00e1klad p\u0159\u00edjmu spole\u010dnosti. Mimochodem, mobiln\u00ed verze <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">HubEx<\/a><\/noindex> d\u011bla \u010d\u00e1st rutiny automatizovanou a p\u0159\u00edjemnou \u2014 co u\u017e jen stoj\u00ed ten p\u0159\u00edstup k pasu za\u0159\u00edzen\u00ed pomoc\u00ed QR k\u00f3du.\u00a0\n<\/li>\n<li><i>Sebev\u011bdom\u00e9 dovednosti v \u0159e\u0161en\u00ed probl\u00e9m\u016f. <\/i>\u2014 zam\u011bstnanci zab\u00fdvaj\u00edc\u00ed se \u00fadr\u017ebou za\u0159\u00edzen\u00ed by m\u011bli b\u00fdt schopni nejen zprovoznit mechanismus, ale tak\u00e9 se postarat o to, aby se probl\u00e9m v budoucnu neobjevil, p\u0159edat znalosti ostatn\u00edm odborn\u00fdm zam\u011bstnanc\u016fm a objasnit p\u0159\u00ed\u010diny a n\u00e1sledky z\u00e1kazn\u00edkovi. Jen tehdy lze probl\u00e9m pova\u017eovat za vy\u0159e\u0161en\u00fd.\n<\/li>\n<li><i>Schopnost adaptace<\/i> \u2014 vlastnost, kter\u00e1 by m\u011bla b\u00fdt vlastn\u00ed ka\u017ed\u00e9mu modern\u00edmu zam\u011bstnanci, od sekret\u00e1\u0159e a\u017e po \u0159editele. Typy za\u0159\u00edzen\u00ed se velmi rychle m\u011bn\u00ed, p\u0159ich\u00e1zej\u00ed aktualizace, m\u011bn\u00ed se konfigurace a integra\u010dn\u00ed prvky \u2014 technologick\u00e9 prost\u0159ed\u00ed je pohybliv\u011bj\u0161\u00ed ne\u017e kdy jindy. Proto m\u016f\u017ee b\u00fdt adaptace zaji\u0161t\u011bna pouze jedn\u00edm zp\u016fsobem: vzd\u011bl\u00e1v\u00e1n\u00edm jak ve form\u011b prvotn\u00edho osvojen\u00ed n\u011bjak\u00fdch novinek a jemnost\u00ed, tak i ve form\u011b vytv\u00e1\u0159en\u00ed ucelen\u00e9 z\u00e1kladny znalost\u00ed (mimochodem, platforma HubEx op\u011bt dok\u00e1\u017ee zajistit akumulaci zku\u0161enost\u00ed na ticketech. Ale hod\u00ed se jak\u00fdkoli syst\u00e9m spr\u00e1vy znalost\u00ed, od firemn\u00ed Wiki a CRM po hierarchii slo\u017eek na serveru).\n<\/li>\n<li><i>Um\u011bn\u00ed komunikace v jasn\u00e9 form\u011b<\/i> \u2014 technik by m\u011bl reagovat p\u0159\u00edsn\u011b a v\u011bcn\u011b, aby bez emoc\u00ed a negativismu zjistil, co se stalo, a vysv\u011btlil, jak to bude fungovat. Nav\u00edc, zdr\u017eenliv\u00fd \u010dlov\u011bk vyvol\u00e1v\u00e1 v\u011bt\u0161\u00ed d\u016fv\u011bru a pocit profesionality. Pracujte jako l\u00e9ka\u0159 \u201ez\u00e1chrann\u00e9 slu\u017eby\u201c: m\u00e9n\u011b emoc\u00ed, v\u00edce \u010din\u016f a precizn\u00edch krok\u016f. To skute\u010dn\u011b imponuje.\u00a0\n<\/li>\n<\/ul>\n<p>\nA pokud se vr\u00e1t\u00edme k komiksu, \u2014 trochu empatie nikomu neubl\u00ed\u017e\u00ed. V ka\u017ed\u00e9m vtipu je kousek pravdy.\u00a0\u00a0<\/p>\n<h4>Komiks 2. Z\u00e1kazn\u00edk nic ned\u011bl\u00e1, v\u0161e se d\u011bje samo. Za \u201esamotn\u00fdm\u201c n\u011bkdo stoj\u00ed<\/h4>\n<p>\nZvyknete si na to, \u017ee z\u00e1kazn\u00edk se v\u017edy pokus\u00ed proniknout do za\u0159\u00edzen\u00ed s\u00e1m, ne\u017e v\u00e1s zavol\u00e1. Ani plombov\u00e1n\u00ed sk\u0159\u00edn\u011b, ani servisn\u00ed n\u00e1lepka (jak ji mistrovsky lepidlem nalepuj\u00ed!) ani pe\u010de\u0165 dodavatele tomu nezabr\u00e1n\u00ed. Jednodu\u0161e proto, \u017ee v\u017edycky se najde zam\u011bstnanec, kter\u00fd \u0159ekne, \u017ee se v tom vyzn\u00e1 a ud\u011bl\u00e1 to rychle a zdarma. Ve skute\u010dnosti to \u010dasto b\u00fdv\u00e1 jen d\u016fsledek komunikace s Googlem. Mezit\u00edm jsou s takov\u00fdm chov\u00e1n\u00edm z\u00e1kazn\u00edka spojeny probl\u00e9my, kter\u00e9 musej\u00ed \u0159e\u0161it pr\u00e1v\u011b servisn\u00ed in\u017een\u00fd\u0159i:<\/p>\n<ul>\n<li>po\u0161kozen\u00ed souvisej\u00edc\u00edch uzl\u016f a modul\u016f v d\u016fsledku neporozum\u011bn\u00ed technick\u00fdm vazb\u00e1m;\n<\/li>\n<li>pr\u00e1ce s nevhodn\u00fdm n\u00e1strojem (pomoc\u00ed manik\u00farov\u00fdch n\u016f\u017eek, \u0161roubov\u00e1ku, a n\u016f\u017e na pap\u00edr \u2014 slab\u00e9, ale nesm\u00edrn\u011b odoln\u00e9 za\u0159\u00edzen\u00ed);\n<\/li>\n<li>poru\u0161en\u00ed softwarov\u00fdch obal\u016f \u2014 zejm\u00e9na pokud budete ma\u010dkat kl\u00e1vesy podle logiky b\u011b\u017en\u00e9ho aplika\u010dn\u00edho softwaru;\n<\/li>\n<li>resetov\u00e1n\u00ed nastaven\u00ed \u2014 \u010d\u00e1ste\u010dn\u011b nebo \u00fapln\u011b.\n<\/li>\n<\/ul>\n<p>\n\u00dakolem in\u017een\u00fdr\u016f-superhrdin\u016f nen\u00ed jen odstranit, ale tak\u00e9 vysv\u011btlit, \u017ee takov\u00e9 z\u00e1sahy jsou nejen \u0161kodliv\u00e9, ale \u017ee za n\u011b je tak\u00e9 t\u0159eba platit.<br \/>\n<img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/c280895acf141e1a7f23136dd29b84e9.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>D\u00e1m otci k sv\u00e1tku hodinu bezplatn\u00e9 technick\u00e9 podpory.<\/p>\n<p><img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/fdbcceb8e0ff0e4aa997131640d72252.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nProst\u011b si to vygoogli. Jdou a googl\u00ed.<\/i><\/p>\n<h4>Komiks 3. Z\u00e1kazn\u00edk m\u00e1 v\u017edy pravdu, z\u00e1kazn\u00edk se v\u017edy boj\u00ed.<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/03b2a0ee684519c7981f9f376be8301e.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Zavolej na podporu. U bratra Ernesta se zamotal pap\u00edr.<\/i><\/p>\n<p>N\u011bkdy je i opakovan\u00e1 situace, kter\u00e1 je pro dodavatele \u010dasov\u011b n\u00e1ro\u010dn\u00e1: z\u00e1kazn\u00edk se boj\u00ed ka\u017ed\u00e9ho detailu a pod\u00e1v\u00e1 \u017e\u00e1dost kv\u016fli ka\u017ed\u00e9 mali\u010dkosti, boj\u00ed se dokonce set\u0159\u00e1st prach z techniky, nato\u017e ji restartovat nebo konfigurovat. Samoz\u0159ejm\u011b je to z\u00e1t\u011b\u017e pro in\u017een\u00fdry, v\u00fdjezdy na ka\u017ed\u00e9 zaka\u0161l\u00e1n\u00ed, n\u00e1klady na dopravu a benz\u00edn atd. M\u016f\u017eeme zkusit bojovat dv\u011bma hlavn\u00edmi zp\u016fsoby:<\/p>\n<ul>\n<li>\u00fa\u010dtovat poplatek za ka\u017ed\u00fd v\u00fdjezd na z\u00e1klad\u011b slo\u017eitosti \u00fakolu, ale tak\u00e9 na z\u00e1klad\u011b parametr\u016f v\u00fdjezdu a \u010dasu specialisty (nap\u0159. takto pracuj\u00ed metrologov\u00e9 a in\u017een\u00fd\u0159i \u010derpac\u00edch stanic: p\u0159\u00edmo do protokolu zaznamen\u00e1vaj\u00ed vzd\u00e1lenost, cenu za kilometr, p\u0159\u00edplatek za nal\u00e9havost atd.) \u2014 z\u00e1kazn\u00edk se p\u011btkr\u00e1t zamysl\u00ed, zda se probl\u00e9m nevy\u0159e\u0161\u00ed p\u0159es telefon;\n<\/li>\n<li>prov\u00e1d\u011bt celkov\u00fd \u0161kolen\u00ed: sestavovat a p\u0159ed\u00e1vat pokyny ohledn\u011b z\u00e1kladn\u00edch mali\u010dkost\u00ed, omezovat meze p\u0159\u00edpustn\u00e9ho zasahov\u00e1n\u00ed do pr\u00e1ce za\u0159\u00edzen\u00ed (nap\u0159\u00edklad \u2014 lze si samostatn\u011b vym\u011bnit osv\u011btlovac\u00ed prvek za\u0159\u00edzen\u00ed, ale zasahovat do v\u00fdm\u011bny pojistek a desek ji\u017e nelze).\n<\/li>\n<\/ul>\n<p><\/p>\n<blockquote><p><img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/28f2c8f72f362ff05654d5d9911f2a44.jpg\" style=\"display:block;margin: 0 auto;\" \/>Mimochodem, nejobl\u00edben\u011bj\u0161\u00ed \u017e\u00e1dost v pam\u011bti na\u0161ich zam\u011bstnanc\u016f, citujeme doslovn\u011b: \u201eN\u011bco mi p\u00edsk\u00e1 UPS, pravd\u011bpodobn\u011b um\u00edr\u00e1\u201c.\u00a0 <\/p><\/blockquote>\n<p>\u00a0<\/p>\n<h4>Komiks 4. Tajn\u00e9 znalosti by m\u011bly b\u00fdt odhaleny.<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/9790d46f8f02de257e80539ee9e10ad1.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Cht\u011bli jsme se tohoto supermonstra zbavit, ale je to jedin\u00fd, kdo se orientuje v tomto nov\u00e9m IT syst\u00e9mu\u2026<\/i><\/p>\n<p>Je opravdu skv\u011bl\u00e9, kdy\u017e m\u00e1te ve sv\u00e9 z\u00e1kaznick\u00e9 podpo\u0159e, \u00fadr\u017eb\u011b \u010di outsourcingu skute\u010dn\u00e9ho odborn\u00edka - ten si porad\u00ed s jak\u00fdmkoli t\u00e9matem, vy\u0159e\u0161\u00ed jakoukoli hav\u00e1rii a p\u0159ekon\u00e1 i ten nejobt\u00ed\u017en\u011bj\u0161\u00ed incident. Ale takov\u00fd specialista nejen\u017ee stoj\u00ed hodn\u011b pen\u011bz, obvykle je tak\u00e9 velmi vyhled\u00e1van\u00fd na trhu pr\u00e1ce - to znamen\u00e1, \u017ee jej budou p\u0159etahovat v\u0161emi dostupn\u00fdmi prost\u0159edky. Proto \u00fakol vedouc\u00edho nen\u00ed jen udr\u017eet je, ale tak\u00e9 ud\u011blat firmu relativn\u011b nez\u00e1vislou na kl\u00ed\u010dov\u00fdch odborn\u00edc\u00edch. Firma by nem\u011bla zkolabovat p\u0159i jejich odchodu. Zde je n\u011bkolik \u00fa\u010dinn\u00fdch rad:<\/p>\n<ul>\n<li>podporujte takov\u00e9 specialisty;\n<\/li>\n<li>motivujte je k p\u0159ed\u00e1v\u00e1n\u00ed znalost\u00ed, a ostatn\u00ed k u\u010den\u00ed;\n<\/li>\n<li>automatizujte evidenci klient\u016f, incident\u016f a jejich \u0159e\u0161en\u00ed - datab\u00e1ze klient\u016f a tiket\u016f by m\u011bla pat\u0159it spole\u010dnosti, nikoli jednotliv\u00fdm specialist\u016fm.\n<\/li>\n<\/ul>\n<p>\nVa\u0161i Jediov\u00e9 by m\u011bli b\u00fdt silou dobra a nem\u011bli by p\u0159ech\u00e1zet na temnou stranu za su\u0161enky.<\/p>\n<h4>Komiks 5. N\u00e1klady by m\u011bly b\u00fdt od\u016fvodn\u011bn\u00e9<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/6ab13662f9778616a9cb1ed763655983.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>- N\u011bkdo n\u011bco rozbil?<br \/>\n- Ano, po\u010d\u00edta\u010d r\u00e1no spadl, zavolal jsem technikovi, je na cest\u011b.<br \/>\n- Bude n\u00e1s to n\u011bco st\u00e1t?<br \/>\n- Ne, \u0159\u00edk\u00e1, \u017ee to d\u011bl\u00e1 zdarma, pouze mus\u00edme zaplatit cestovn\u00e9.<br \/>\n- Skv\u011bl\u00e9. A odkud k n\u00e1m p\u0159ij\u00ed\u017ed\u00ed?<br \/>\n- Z Banglad\u00e9\u0161e.<\/i><\/p>\n<p>Pokud ne\u0159\u00edd\u00edte slu\u017ebu, nem\u00e1te ji automatizovanou, riskujete dal\u0161\u00ed n\u00e1klady na nespr\u00e1vn\u011b podan\u00e9 \u017e\u00e1dosti, chyby oper\u00e1tora, n\u00e1kupy nepot\u0159ebn\u00e9ho vybaven\u00ed a nepot\u0159ebn\u00fdch n\u00e1hradn\u00edch d\u00edl\u016f. Proto pou\u017eijte mal\u00fd kontroln\u00ed seznam, abyste se vyhnuli probl\u00e9m\u016fm:<\/p>\n<ul>\n<li>tvo\u0159te servisn\u00ed listy;\n<\/li>\n<li>evidujte v automatizovan\u00fdch syst\u00e9mech;\n<\/li>\n<li>tvo\u0159te mapy tras a sledujte pohyb zam\u011bstnanc\u016f po trase;\n<\/li>\n<li>dr\u017ete p\u0159\u00edsnou evidenci o servisovan\u00e9m vybaven\u00ed a souvisej\u00edc\u00edch incidentech;\n<\/li>\n<li>shrom\u00e1\u017ed\u011bte maximum informac\u00ed o incidentu, m\u011bjte sch\u00e9ma\/\u0161ablonu klientsk\u00e9 \u017e\u00e1dosti, kter\u00e1 zohled\u0148uje v\u0161echny d\u016fle\u017eit\u00e9 parametry zat\u00ed\u017een\u00ed a n\u00e1klad\u016f.\n<\/li>\n<\/ul>\n<p><\/p>\n<h4>Komiks 6. Klid, jen klid, @#!#$!!, klid!<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/15794904a6f5498d4638f2fa1bb50796.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>V dne\u0161n\u00ed dob\u011b s\u00e1m jogou nevy\u017eijete, je t\u0159eba si p\u0159ivyd\u011bl\u00e1vat v technick\u00e9 podpo\u0159e<\/i><\/p>\n<p>\u0160et\u0159ete nervy! Pr\u00e1ce servisn\u00edho in\u017een\u00fdra je od p\u0159\u00edrody spojena s neuv\u011b\u0159itelnou psychickou z\u00e1t\u011b\u017e\u00ed, stresem a du\u0161evn\u00ed aktivitou. Ka\u017ed\u00fd se s t\u011bmito probl\u00e9my vyrovn\u00e1v\u00e1 po sv\u00e9m, ale zbavit se \u010d\u00e1sti rutiny a nerv\u00f3zn\u00edch drobnost\u00ed pomoc\u00ed softwaru je velmi snadn\u00e9. My jako <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">tv\u016frci takov\u00e9ho softwaru<\/a><\/noindex> prohla\u0161ujeme: drobnosti neexistuj\u00ed, \u0159\u00edzen\u00e9 drobnosti jsou z\u00e1rukou klidu a \u00fasp\u011bchu.<\/p>\n<h4>Komiks 7. V pr\u00e1ci servisn\u00ed slu\u017eby nikdo nev\u011b\u0159\u00ed<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/93d4813ee3fb10802d8e884cf853dca6.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>\u2014 Servisn\u00ed slu\u017eba? Mysl\u00edm, \u017ee server spadl.<br \/>\n\u2014 Dob\u0159e, postar\u00e1m se o to.<br \/>\nV serverovn\u011b:<br \/>\n\u2014 Nepadni, serverku, v\u0161ichni si mysl\u00edme, \u017ee pr\u00e1ci zvl\u00e1d\u00e1\u0161 skv\u011ble, v\u0161ichni t\u011b m\u00e1me r\u00e1di.<\/i><\/p>\n<p>Takto si pr\u00e1ci in\u017een\u00fdra p\u0159edstavuje \u010d\u00e1st u\u017eivatel\u016f. Zvl\u00e1\u0161t\u011b takov\u00fdm vn\u00edm\u00e1n\u00edm trp\u00ed ti, kte\u0159\u00ed plat\u00ed: \u00fa\u010detn\u00ed, top mana\u017ee\u0159i, komer\u010dn\u00ed odd\u011blen\u00ed va\u0161ich z\u00e1kazn\u00edk\u016f. Jsou p\u0159ipraveni v\u00e1s obvi\u0148ovat z lenosti, zdr\u017eov\u00e1n\u00ed pracovn\u00edho \u010dasu, p\u0159\u00edli\u0161 drah\u00fdch slu\u017eeb a neprofesionality, jen aby zaplatili o n\u011bco m\u00e9n\u011b. Ot\u00e1zka se \u0159e\u0161\u00ed jednodu\u0161e: jasn\u011b se stanov\u00ed cena a rozsah prac\u00ed, v\u0161e se realizuje striktn\u011b podle technick\u00e9 specifikace, \u017e\u00e1dosti, aktu nebo smlouvy. Jak\u00e9koliv odchylky mus\u00ed b\u00fdt tak\u00e9 od\u016fvodn\u011bny a uvedeny v dokumentech. T\u00edm se zbav\u00edte v\u011bt\u0161iny bolest\u00ed hlavy spojen\u00fdch s kalkulacemi.<\/p>\n<blockquote><p><img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/15f273bbf14b91b4dbaf3c2b1dce4f61.jpg\" style=\"display:block;margin: 0 auto;\" \/>V roce 1995 se v jedn\u00e9 stavebn\u00ed spole\u010dnosti rozbil trezor. Hlavn\u00ed \u00fa\u010detn\u00ed si zavolal specialistu na p\u0159ekon\u00e1v\u00e1n\u00ed slo\u017eit\u00fdch z\u00e1mk\u016f a trezorov\u00fdch dve\u0159\u00ed. Kluk pracoval p\u016fl hodiny, hodinu, hodinu a p\u016fl. \u00da\u010detn\u00ed roz\u010dilen\u011b pronesl:<\/p>\n<p>\u2014 A \u0159\u00edk\u00e1te, odborn\u00edku! Tak dlouho pracujete, dneska se dokument\u016f nedo\u010dk\u00e1m!<br \/>\n\u2014 Hm. A zaplat\u00edte mi stejnou \u010d\u00e1stku, pokud to rychle otev\u0159u?<br \/>\n\u2014 Ano, v\u0161e podle \u00fa\u010dtu.<br \/>\nZa minutu byl trezor otev\u0159en, po 15 minut\u00e1ch opraven. Kluk podepsal dokumenty a \u0159ekl:<br \/>\n\u2014 \u010casto, kdy\u017e odvedu pr\u00e1ci za t\u0159i minuty, odm\u00edtaj\u00ed mi platit podle \u00fa\u010dtu. V\u017edy\u0165 neplati\u010d nen\u00ed \u010das \u2014 plat\u00ed se za pr\u00e1ci. Mus\u00edm to imitovat.<\/p><\/blockquote>\n<p><\/p>\n<h4>Komiks 8. Klient je v\u017edy na\u0161tvan\u00fd<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/b4b5027f467f18a3c9cb34473150fc6f.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Drah\u00e1 servisn\u00ed slu\u017ebo! P\u0159edev\u0161\u00edm byste m\u011bli v\u011bd\u011bt, \u017ee tuto \u017e\u00e1dost p\u00ed\u0161u sv\u00fdm prost\u0159edn\u00edm prstem.<\/i><\/p>\n<p>Ano, z\u00e1kazn\u00edk je \u010dasto roz\u010dilen\u00fd a je obt\u00ed\u017en\u00e9 z\u00edskat od n\u011bj \u017e\u00e1dost nebo jasn\u00e9 informace. Proto je lep\u0161\u00ed mu poskytnout \u0161anci kontaktovat v\u00e1s prost\u0159ednictv\u00edm aplikace s inteligentn\u00edmi p\u0159izp\u016fsobiteln\u00fdmi formul\u00e1\u0159i, proto\u017ee elektronika to snese, zat\u00edmco agresivn\u00ed mana\u017eer m\u00e1 \u0161anci se soust\u0159edit.\u00a0<\/p>\n<p>Mimochodem, roz\u010dileni z\u00e1kazn\u00edci nejsou bezd\u016fvodn\u00ed: p\u0159i poruch\u00e1ch, v\u00fdpadc\u00edch, zastaven\u00edch a selh\u00e1n\u00ed za\u0159\u00edzen\u00ed nese z\u00e1kazn\u00edk p\u0159\u00edm\u00e9 ztr\u00e1ty, a rychlost reakce servisn\u00ed slu\u017eby \u010dasto ur\u010duje, jak v\u00e1\u017en\u00e9 tyto ztr\u00e1ty jsou a jak rychle budou pokryty. Te\u010f ch\u00e1pete, \u017ee 45 minut \u010dek\u00e1n\u00ed na odpov\u011b\u010f na lince \u2014 to je katastrofa?<\/p>\n<h4>Komiks 9. Probl\u00e9m m\u00e1 velk\u00e9 o\u010di.<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/459d4fccf22f2de24654b2aa8f013cdd.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Na\u0161e po\u010d\u00edta\u010de jsou mimo provoz, mus\u00edme v\u0161echno d\u011blat ru\u010dn\u011b!<\/i><\/p>\n<p>Z t\u011bchto stejn\u00fdch d\u016fvod\u016f z\u00e1kazn\u00edci \u010dasto p\u0159eh\u00e1n\u011bj\u00ed rozsah poruchy: \u0159\u00edkaj\u00ed, \u017ee se rozbilo v\u0161echno (a ve skute\u010dnosti pouze vypadl kabel ze z\u00e1suvky), nic nefunguje (ve skute\u010dnosti selhal pouze jeden modul), ho\u0159\u00ed v\u0161echna za\u0159\u00edzen\u00ed (blik\u00e1 zaseknut\u00e9 tla\u010d\u00edtko), neseme obrovsk\u00e9 ztr\u00e1ty (\u010derpadlo p\u0159el\u00edv\u00e1 2 ml na litr), zam\u011bstnanci vstoupili do zlo\u010dinn\u00e9ho syndik\u00e1tu a p\u0159eb\u00edraj\u00ed podnik (\u010derpadlo nedod\u00e1v\u00e1 4 ml na litr). V ka\u017ed\u00e9m p\u0159\u00edpad\u011b je zde d\u016fvod pro kontakt, a va\u0161\u00edm \u00fakolem je pomoci z\u00e1kazn\u00edkovi vyplnit \u017e\u00e1dost co nejrealisti\u010dt\u011bji. S \u00fakolem si op\u011bt porad\u00ed formul\u00e1\u0159e pro pod\u00e1n\u00ed \u017e\u00e1dosti a z\u00e1kaznick\u00fd port\u00e1l (nebo dokonce osobn\u00ed mobiln\u00ed aplikace, jak je) <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">HubEx<\/a><\/noindex>). Obzvl\u00e1\u0161t\u011b d\u016fle\u017eit\u00e9 je poskytnout z\u00e1kazn\u00edkovi mo\u017enost sledovat zm\u011bnu stavu jeho \u017e\u00e1dosti.<\/p>\n<h4>Komiks 10. Pr\u00e1ce servisn\u00ed slu\u017eby je z\u00e1bavn\u00e1. Ale nejprve \u2014 profesion\u00e1ln\u00ed.<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/8880874a4ba2050c46ab963c99d397e7.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>D\u011bkujeme za v\u00e1\u0161 dotaz do podpory. Pro kontrolu kvality m\u016f\u017ee b\u00fdt hovor zaznamen\u00e1v\u00e1n, ale nejsp\u00ed\u0161 n\u00e1m prost\u011b d\u00e1 d\u016fvod se pozd\u011bji zasm\u00e1t v odpo\u010dinkov\u00e9 m\u00edstnosti.<\/i><\/p>\n<p>Ano, v \u017eivot\u011b servisn\u00edch technik\u016f je opravdu hodn\u011b vtipn\u00e9ho, zde je n\u011bkolik cit\u00e1t\u016f od r\u016fzn\u00fdch zam\u011bstnanc\u016f:<\/p>\n<blockquote><p><img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/fbccdbe994372db25f11f07b24ad5ebf.jpg\" style=\"display:block;margin: 0 auto;\" \/><i>\"Z va\u0161\u00ed vys\u00edlac\u00ed v\u011b\u017ee zvadly kv\u011btiny, pok\u00e1cejte ji.\"<\/i> \/\/ \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435 \u0432 \u0441\u043f\u0440\u0430\u0432\u043a\u0443 \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u0430 \u0441\u0432\u044f\u0437\u0438<br \/>\n<i>\"Va\u0161i specialist\u00e9 p\u0159i\u0161li s vysava\u010dem a \u0161\u0165ourali s n\u00edm do po\u010d\u00edta\u010d\u016f, my jsme nevolali ukl\u00edze\u010de.\"<\/i> \/\/ \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u0446\u0430 \u043d\u0435\u0444\u0442\u0435\u043f\u0435\u0440\u0435\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u044e\u0449\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0418\u0422-\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0435\u0440\u0443 (\u043a\u0443\u043b\u0435\u0440\u044b \u0441\u043e\u0431\u0440\u0430\u043b\u0438 \u043f\u044b\u043b\u044c \u0432\u0441\u0435\u0433\u043e \u043c\u0438\u0440\u0430)<br \/>\n<i>\"Pak to p\u00edp, pak chv\u00e1sok-chv\u00e1sok, a sv\u011bt\u00e9lko blik\u00e1.\"<\/i> \/\/ \u043f\u043e\u043b\u0435\u0442\u0435\u043b \u043d\u0430\u0441\u043e\u0441 \u0443 \u0422\u0420\u041a \u043d\u0430 \u0410\u0417\u0421<br \/>\n<i>\"Na palivov\u00e9 pump\u011b jsou zvuky, prask\u00e1n\u00ed a sk\u0159\u00edp\u00e1n\u00ed.\"<\/i> \/\/ \u043f\u0440\u0438\u0435\u0445\u0430\u043b\u0438, \u043e\u0442\u043a\u0440\u044b\u043b\u0438 \u043a\u0440\u044b\u0448\u043a\u0443 \u0441\u0442\u0430\u0440\u043e\u0439 \u041b\u0438\u0432\u043d\u044b, \u0430 \u0442\u0430\u043c \u043f\u0442\u0438\u0447\u043a\u0430-\u0442\u0440\u044f\u0441\u043e\u0433\u0443\u0437\u043a\u0430 \u0433\u043d\u0435\u0437\u0434\u043e \u0441\u0432\u0438\u043b\u0430 \u0438 \u0443\u0436\u0435 \u0432\u044b\u0432\u0435\u043b\u0430 \u043f\u0442\u0435\u043d\u0446\u043e\u0432; \u0442\u0438\u0445\u043e \u0437\u0430\u043a\u0440\u044b\u043b\u0438 \u0438 \u043d\u0435 \u043f\u043e\u0442\u0440\u0435\u0432\u043e\u0436\u0438\u043b\u0438 \u0438\u0445<br \/>\n<i>\"V sudu je sliz, skoro do p\u016fl metru.\" <\/i>\/\/ \u0432 \u0442\u043e\u043f\u043b\u0438\u0432\u043d\u043e\u043c \u0440\u0435\u0437\u0435\u0440\u0432\u0443\u0430\u0440\u0435 \u0410\u0417\u0421 \u043e\u0441\u0430\u0434\u043e\u043a \u043e\u0442 \u043e\u0447\u0435\u043d\u044c \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0440\u043e\u0441\u0441\u0438\u0439\u0441\u043a\u043e\u0433\u043e \u0442\u043e\u043f\u043b\u0438\u0432\u0430, \u0447\u0438\u0441\u0442\u0438\u043b\u0438 \u0441 \u0434\u0435\u0436\u0443\u0440\u043d\u043e\u0439 \u0441\u043a\u043e\u0440\u043e\u0439, \u0447\u0442\u043e\u0431\u044b \u043f\u0440\u0435\u0434\u0443\u043f\u0440\u0435\u0434\u0438\u0442\u044c \u043e\u0442\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0447\u0438\u0445<br \/>\n<i>\"Zbra\u0148 se zasekla, nem\u016f\u017eeme ji vy\u010distit. Z\u00edtra p\u0159ijede veden\u00ed, pot\u0159ebuje pracovat.\"<\/i> \/\/ \u043e \u043f\u0438\u0441\u0442\u043e\u043b\u0435\u0442\u0435 \u0448\u043b\u0430\u043d\u0433\u0430 \u043a\u043e\u043b\u043e\u043d\u043a\u0438 \u043d\u0430 \u0410\u0417\u0421<br \/>\n<i>\u201eServer spadl? Ne, nespadl, stoj\u00ed u zdi!\u201c <\/i>\/\/ \u0432 \u043e\u0442\u0432\u0435\u0442 \u043d\u0430 \u0443\u0442\u043e\u0447\u043d\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0438 \u043d\u0430 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443 \u0441\u043e \u0441\u043a\u043e\u0440\u043e\u0441\u0442\u044c\u044e \u0440\u0430\u0431\u043e\u0442\u044b \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0435\u0433\u043e \u0441\u0435\u0440\u0432\u0435\u0440\u0430<br \/>\n\u201eTisk\u00e1rna se\u017erala v\u0161echno\u201c \/\/ trval\u00e9 zablokov\u00e1n\u00ed pap\u00edru\u00a0 <\/p><\/blockquote>\n<p> Ale nem\u011bli byste to p\u0159eh\u00e1n\u011bt: slu\u017eby, podpora a \u00fadr\u017eba za\u0159\u00edzen\u00ed jsou velmi v\u00e1\u017en\u00e9 z\u00e1le\u017eitosti.<\/p>\n<p>Z\u00e1kladem \u00fasp\u011b\u0161n\u00e9ho z\u00e1kaznick\u00e9ho servisu je vytvo\u0159en\u00ed dobr\u00e9 struktury \u0159\u00edzen\u00ed slu\u017eby a precizn\u00edch pracovn\u00edch proces\u016f pro vy\u0159izov\u00e1n\u00ed st\u00ed\u017enost\u00ed z\u00e1kazn\u00edk\u016f.<\/p>\n<p>Mus\u00edte nav\u017edy zapomenout na:<\/p>\n<ol>\n<li>Dlouh\u00e9 \u0159et\u011bzce spojen\u00ed.\u00a0\n<\/li>\n<li>Dlouh\u00e9 \u010dekac\u00ed doby na slu\u017ebu.\u00a0\n<\/li>\n<li>O zapomenut\u00fdch p\u0159\u00edb\u011bz\u00edch z\u00e1kazn\u00edk\u016f - ka\u017ed\u00fd p\u0159\u00edb\u011bh poruchy je vn\u00edm\u00e1n jako celek, je t\u0159eba ho znovu vypr\u00e1v\u011bt.\n<\/li>\n<\/ol>\n<p><\/p>\n<h4>Jak pracovat?<\/h4>\n<p><\/p>\n<ul>\n<li>Prvn\u00ed pravidlo - v\u00e9st historii z\u00e1kazn\u00edka a jeho vybaven\u00ed, kter\u00e9 m\u00e1te na servisu. Nen\u00ed nic hor\u0161\u00edho, ne\u017e n\u011bkolikr\u00e1t vysv\u011btlovat, v \u010dem spo\u010d\u00edv\u00e1 probl\u00e9m se za\u0159\u00edzen\u00edm - p\u0159esn\u011b podle po\u010dtu specialist\u016f, na kter\u00e9 jste byli p\u0159evedeni. <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">Speci\u00e1ln\u00ed software <\/a><\/noindex>umo\u017e\u0148uje zaznamen\u00e1vat v\u0161echny detaily vztah\u016f, uchov\u00e1vat incidenty, vytv\u00e1\u0159et pasy za\u0159\u00edzen\u00ed - tedy v\u00e9st datab\u00e1zi tak, aby jak\u00fdkoli servisn\u00ed technik okam\u017eit\u011b vid\u011bl historii z\u00e1kazn\u00edka a mohl bu\u010f rychle odpov\u011bd\u011bt, nebo ihned p\u0159ev\u00e9st po\u017eadavek na pot\u0159ebn\u00e9ho specialistu.\n<\/li>\n<li>Existuje tak\u00e9 jeden d\u016fle\u017eit\u00fd aspekt \u0159\u00edzen\u00ed servisn\u00edho odd\u011blen\u00ed. Pokud spole\u010dnost nen\u00ed schopna poskytnout in\u017een\u00fdr\u016fm n\u00e1stroje, kter\u00e9 \u010din\u00ed jejich pr\u00e1ci efektivn\u00ed a m\u011b\u0159itelnou, nem\u011bla by pou\u017e\u00edvat KPI. Jinak se st\u00e1v\u00e1, \u017ee ukazatele byly zavedeny, ale realita jejich pln\u011bn\u00ed nebyla kontrolov\u00e1na - v d\u016fsledku toho se dostavuje demotivace person\u00e1lu.\n<\/li>\n<li>Zjist\u00edte o sv\u00e9m produktu a poskytovan\u00fdch slu\u017eb\u00e1ch v\u00edce. Budete shroma\u017e\u010fovat zp\u011btnou vazbu, po\u017eadavky, incidenty a na z\u00e1klad\u011b t\u011bchto dat porozum\u00edte, co z\u00e1kazn\u00edci o\u010dek\u00e1vaj\u00ed od va\u0161eho produktu. Tyto informace napln\u00ed v\u00e1\u0161 backlog a pomohou naj\u00edt spr\u00e1vn\u00fd sm\u011br rozvoje.\n<\/li>\n<\/ul>\n<p>\nDobr\u00fd servisn\u00ed odd\u011blen\u00ed s kvalitn\u00ed automatizac\u00ed je dodate\u010dn\u00fd p\u0159\u00edjem pro spole\u010dnost. Samoz\u0159ejm\u011b, \u017ee l\u00e1k\u00e1n\u00ed na to, nevybudovat servisn\u00ed odd\u011blen\u00ed a vyu\u017e\u00edt kapacitu st\u00e1vaj\u00edc\u00edch zam\u011bstnanc\u016f, proto\u017ee vytvo\u0159en\u00ed servisn\u00edho odd\u011blen\u00ed jsou n\u00e1klady. Nicm\u00e9n\u011b tyto n\u00e1klady se rychle vr\u00e1t\u00ed, proto\u017ee:<\/p>\n<ol>\n<li>Zv\u00fd\u0161\u00edte prodeje a \u017eivotnost z\u00e1kazn\u00edk\u016f \u2013 \u017e\u00e1dn\u00fd z\u00e1kazn\u00edk nen\u00ed p\u0159ipraven utr\u00e1cet pen\u00edze za slu\u017eby a produkty, kter\u00e9 jsou \u0161patn\u011b podporov\u00e1ny.\n<\/li>\n<li>Servisn\u00ed slu\u017eba \u0161et\u0159\u00ed pen\u00edze jak va\u0161\u00ed firm\u011b, tak va\u0161im z\u00e1kazn\u00edk\u016fm, proto\u017ee p\u0159\u00edtomnost specializovan\u00fdch zam\u011bstnanc\u016f pom\u00e1h\u00e1 \u0159e\u0161it probl\u00e9my je\u0161t\u011b p\u0159ed jejich vznikem. Z\u00e1kazn\u00edci nepo\u0161kozuj\u00ed va\u0161i pov\u011bst, proto\u017ee v\u0161echny incidenty jsou \u0159e\u0161eny profesion\u00e1ln\u011b a okam\u017eit\u011b.\n<\/li>\n<li>Va\u0161i u\u017eivatel\u00e9 z\u016fst\u00e1vaj\u00ed va\u0161imi beta-testery a hlavn\u00edmi poradci v rozvoji podnik\u00e1n\u00ed \u2013 to znamen\u00e1 \u00fasporu na v\u00fdzkumu, st\u00e1l\u00fdch zam\u011bstnanc\u00edch a chybn\u00fdch kroc\u00edch v rozvoji produktu.\n<\/li>\n<\/ol>\n<p>\nM\u00edt servisn\u00ed slu\u017ebu, technickou podporu, b\u00fdt outsourcerem nebo \u0159e\u0161it v\u0161echny probl\u00e9my intern\u011b pro objednatele \u2013 to znamen\u00e1 p\u0159evz\u00edt odpov\u011bdnost za ziskovost, kvalitu a rychlost ciz\u00ed pr\u00e1ce, ve skute\u010dnosti zaji\u0161\u0165ovat fungov\u00e1n\u00ed a kontinuitu proces\u016f. A humorn\u00e1 str\u00e1nka podpory je jen \u0161pi\u010dka ledovce probl\u00e9m\u016f, s nimi\u017e se t\u00fdmy denn\u011b pot\u00fdkaj\u00ed. Tak\u017ee se usm\u011bli \u2013 a dost, zp\u011bt do pr\u00e1ce!<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/hubex\/blog\/460002\/\"><b>P\u0159ehledov\u00fd \u010dl\u00e1nek o HubEx<\/b><\/a><\/noindex><br \/>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\"><b>Pro ty, kte\u0159\u00ed cht\u011bj\u00ed ihned ohodnotit HubEx \u2013 na\u0161e str\u00e1nky.<\/b><\/a><\/noindex><\/p>\n<p>\nP\u0159i t\u00e9to p\u0159\u00edle\u017eitosti na\u0161e t\u00fdm gratuluje v\u0161em k uplynul\u00e9mu Dni administr\u00e1tor\u016f syst\u00e9m\u016f a tak\u00e9 k bl\u00ed\u017e\u00edc\u00edmu se 1. srpnu, Dni pracovn\u00edk\u016f technick\u00e9 podpory! No a v\u016fbec, pro prav\u00e9 profesion\u00e1ly \u2013 do pr\u00e1ce jako na sv\u00e1tek \ud83d\ude42<\/p>\n<p><b class=\"spoiler_title\">A to jsme my a p\u0159\u00edroda Kar\u00e9lii<\/b><img decoding=\"async\" alt=\"Poh\u00e1dky servisn\u00ed slu\u017eby. Neform\u00e1ln\u00ed p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci\" src=\"\/wp-content\/uploads\/2019\/07\/78db8a397b70a27509ac7567e6c187c9.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>Zdroj: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/hubex\/blog\/461797\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0421\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0435 \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u044b \u0431\u044b\u0432\u0430\u044e\u0442 \u043d\u0430 \u0410\u0417\u0421 \u0438 \u043a\u043e\u0441\u043c\u043e\u0434\u0440\u043e\u043c\u0430\u0445, \u0432 IT-\u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u0445 \u0438 \u043d\u0430 \u0430\u0432\u0442\u043e\u0437\u0430\u0432\u043e\u0434\u0430\u0445, \u043d\u0430 \u0412\u0410\u0417\u0435 \u0438 \u0432 Space X, \u0432 \u043d\u0435\u0431\u043e\u043b\u044c\u0448\u043e\u043c \u0431\u0438\u0437\u043d\u0435\u0441\u0435 \u0438 \u0432 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0445 \u0433\u0438\u0433\u0430\u043d\u0442\u0430\u0445. \u0418 \u0432\u0441\u0435, \u0430\u0431\u0441\u043e\u043b\u044e\u0442\u043d\u043e \u0432\u0441\u0435 \u043e\u043d\u0438 \u043a\u043e\u0433\u0434\u0430-\u0442\u043e \u0441\u043b\u044b\u0448\u0430\u043b\u0438 \u043a\u043b\u0430\u0441\u0441\u0438\u0447\u0435\u0441\u043a\u0438\u0439 \u043d\u0430\u0431\u043e\u0440 \u043f\u0440\u043e \u00ab\u043e\u043d\u043e \u0441\u0430\u043c\u043e\u00bb, \u00ab\u044f \u0442\u0443\u0442 \u0438\u0437\u043e\u043b\u0435\u043d\u0442\u043e\u0439 \u043e\u0431\u043c\u043e\u0442\u0430\u043b \u0438 \u043e\u043d\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u043b\u043e, \u0430 \u043f\u043e\u0442\u043e\u043c \u0431\u0430\u0445\u043d\u0443\u043b\u043e\u00bb, \u00ab\u044f \u043d\u0438\u0447\u0435\u0433\u043e \u043d\u0435 \u0442\u0440\u043e\u0433\u0430\u043b\u00bb, \u00ab\u0442\u043e\u0447\u043d\u043e \u043d\u0435 \u043c\u0435\u043d\u044f\u043b\u00bb \u0438 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":27479,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-36688","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0421\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0435 \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u044b \u0431\u044b\u0432\u0430\u044e\u0442 \u043d\u0430 \u0410\u0417\u0421 \u0438 \u043a\u043e\u0441\u043c\u043e\u0434\u0440\u043e\u043c\u0430\u0445, \u0432 IT-\u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u0445 \u0438 \u043d\u0430 \u0430\u0432\u0442\u043e\u0437\u0430\u0432\u043e\u0434\u0430\u0445, \u043d\u0430 \u0412\u0410\u0417\u0435 \u0438 \u0432 Space X, \u0432 \u043d\u0435\u0431\u043e\u043b\u044c\u0448\u043e\u043c \u0431\u0438\u0437\u043d\u0435\u0441\u0435 \u0438 \u0432 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0445 \u0433\u0438\u0433\u0430\u043d\u0442\u0430\u0445.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/bajki-servisnoj-sluzhby-neseryoznyj-post-o-seryoznoj-rabote\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.3\" \/>\n\t\t<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n\t\t<meta property=\"og:site_name\" content=\"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"\ud83e\udd47\u0411\u0430\u0439\u043a\u0438 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u043e\u0439 \u0441\u043b\u0443\u0436\u0431\u044b. \u041d\u0435\u0441\u0435\u0440\u044c\u0451\u0437\u043d\u044b\u0439 \u043f\u043e\u0441\u0442 \u043e \u0441\u0435\u0440\u044c\u0451\u0437\u043d\u043e\u0439 \u0440\u0430\u0431\u043e\u0442\u0435 | ProHoster\" \/>\n\t\t<meta property=\"og:description\" content=\"\u0421\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0435 \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u044b \u0431\u044b\u0432\u0430\u044e\u0442 \u043d\u0430 \u0410\u0417\u0421 \u0438 \u043a\u043e\u0441\u043c\u043e\u0434\u0440\u043e\u043c\u0430\u0445, \u0432 IT-\u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u0445 \u0438 \u043d\u0430 \u0430\u0432\u0442\u043e\u0437\u0430\u0432\u043e\u0434\u0430\u0445, \u043d\u0430 \u0412\u0410\u0417\u0435 \u0438 \u0432 Space X, \u0432 \u043d\u0435\u0431\u043e\u043b\u044c\u0448\u043e\u043c \u0431\u0438\u0437\u043d\u0435\u0441\u0435 \u0438 \u0432 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0445 \u0433\u0438\u0433\u0430\u043d\u0442\u0430\u0445.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/bajki-servisnoj-sluzhby-neseryoznyj-post-o-seryoznoj-rabote\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2019-10-31T19:13:11+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2019-10-31T19:13:11+00:00\" \/>\n\t\t<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"\ud83e\udd47Poh\u00e1dky servisn\u00ed slu\u017eby. Nev\u00e1\u017en\u00fd p\u0159\u00edsp\u011bvek o v\u00e1\u017en\u00e9 pr\u00e1ci | ProHoster","description":"Servisn\u00ed in\u017een\u00fd\u0159i se nach\u00e1zej\u00ed na \u010derpac\u00edch stanic\u00edch a v kosmodromech, v IT spole\u010dnostech a na automobilk\u00e1ch, u VAZu a ve SpaceX, v mal\u00fdch firm\u00e1ch a ve mezin\u00e1rodn\u00edch gigant\u016f.","canonical_url":"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/bajki-servisnoj-sluzhby-neseryoznyj-post-o-seryoznoj-rabote","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":null,"og:locale":"cs_CZ","og:site_name":"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b","og:type":"article","og:title":"\ud83e\udd47\u0411\u0430\u0439\u043a\u0438 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u043e\u0439 \u0441\u043b\u0443\u0436\u0431\u044b. \u041d\u0435\u0441\u0435\u0440\u044c\u0451\u0437\u043d\u044b\u0439 \u043f\u043e\u0441\u0442 \u043e \u0441\u0435\u0440\u044c\u0451\u0437\u043d\u043e\u0439 \u0440\u0430\u0431\u043e\u0442\u0435 | ProHoster","og:description":"\u0421\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0435 \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u044b \u0431\u044b\u0432\u0430\u044e\u0442 \u043d\u0430 \u0410\u0417\u0421 \u0438 \u043a\u043e\u0441\u043c\u043e\u0434\u0440\u043e\u043c\u0430\u0445, \u0432 IT-\u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u0445 \u0438 \u043d\u0430 \u0430\u0432\u0442\u043e\u0437\u0430\u0432\u043e\u0434\u0430\u0445, \u043d\u0430 \u0412\u0410\u0417\u0435 \u0438 \u0432 Space X, \u0432 \u043d\u0435\u0431\u043e\u043b\u044c\u0448\u043e\u043c \u0431\u0438\u0437\u043d\u0435\u0441\u0435 \u0438 \u0432 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0445 \u0433\u0438\u0433\u0430\u043d\u0442\u0430\u0445.","og:url":"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/bajki-servisnoj-sluzhby-neseryoznyj-post-o-seryoznoj-rabote","og:image":"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg","og:image:secure_url":"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg","og:image:width":350,"og:image:height":350,"article:published_time":"2019-10-31T19:13:11+00:00","article:modified_time":"2019-10-31T19:13:11+00:00","article:publisher":"https:\/\/www.facebook.com\/prohoster","article:author":"https:\/\/www.facebook.com\/prohoster"},"aioseo_meta_data":{"post_id":"36688","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":null,"schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"seo_analyzer_scan_date":"2026-01-22 04:24:50","breadcrumb_settings":null,"limit_modified_date":false,"reviewed_by":null,"ai":null,"created":"2021-03-01 01:40:23","updated":"2026-01-22 04:24:50","focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"gt_translate_keys":[{"key":"link","format":"url"}],"_links":{"self":[{"href":"https:\/\/prohoster.info\/cs\/wp-json\/wp\/v2\/posts\/36688","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prohoster.info\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prohoster.info\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prohoster.info\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prohoster.info\/cs\/wp-json\/wp\/v2\/comments?post=36688"}],"version-history":[{"count":0,"href":"https:\/\/prohoster.info\/cs\/wp-json\/wp\/v2\/posts\/36688\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prohoster.info\/cs\/wp-json\/wp\/v2\/media\/27479"}],"wp:attachment":[{"href":"https:\/\/prohoster.info\/cs\/wp-json\/wp\/v2\/media?parent=36688"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prohoster.info\/cs\/wp-json\/wp\/v2\/categories?post=36688"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prohoster.info\/cs\/wp-json\/wp\/v2\/tags?post=36688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}