{"id":37287,"date":"2019-10-31T22:16:48","date_gmt":"2019-10-31T19:16:48","guid":{"rendered":"https:\/\/prohoster.info\/blog\/s-chem-pomozhet-itsm-i-kto-primenyaet-etu-metodologiyu\/"},"modified":"2020-12-17T01:07:33","modified_gmt":"2020-12-16T23:07:33","slug":"s-chem-pomozhet-itsm-i-kto-primenyaet-etu-metodologiyu","status":"publish","type":"post","link":"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/s-chem-pomozhet-itsm-i-kto-primenyaet-etu-metodologiyu","title":{"rendered":"Jak m\u016f\u017ee ITSM pomoci a kdo tuto metodologii pou\u017e\u00edv\u00e1","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

Pov\u011bzme si o t\u0159ech \u00fakolech, se kter\u00fdmi pom\u016f\u017ee ITSM: o spr\u00e1v\u011b v\u00fdvoje, ochran\u011b dat a optimalizaci proces\u016f mimo IT odd\u011blen\u00ed.<\/p>\n

\"Jak<\/a><\/noindex><\/a><\/noindex>
\nZdroj: Unsplash \/ Foto: Marvin Meyer<\/a><\/noindex><\/i><\/p>\n

Spr\u00e1va v\u00fdvoje softwaru<\/h2>\n

Flexibiln\u00ed metodiky, jako je scrum, vyu\u017e\u00edv\u00e1 \u0159ada firem. Tyto metodiky aplikuj\u00ed dokonce in\u017een\u00fd\u0159i z Axelos, kte\u0159\u00ed vyv\u00edjej\u00ed metodiku ITIL. \u010cty\u0159t\u00fddenn\u00ed sprinty pom\u00e1haj\u00ed t\u00fdmu sledovat pokrok a efektivn\u011b rozd\u011blovat lidsk\u00e9 zdroje. Nicm\u00e9n\u011b n\u011bkter\u00e9 organizace \u010del\u00ed obt\u00ed\u017e\u00edm p\u0159i p\u0159echodu na agiln\u00ed procesy. Probl\u00e9m je, \u017ee bez v\u00fdrazn\u00e9 reorganizace pracovn\u00edho procesu jsou sprinty a dal\u0161\u00ed prvky flexibiln\u00edch metodik m\u00e1lo efektivn\u00ed nebo zcela neu\u017eite\u010dn\u00e9. Zde p\u0159ich\u00e1z\u00ed na pomoc ITSM, konkr\u00e9tn\u011b syst\u00e9my spr\u00e1vy v\u00fdvoje softwaru.<\/p>\n

Tyto syst\u00e9my umo\u017e\u0148uj\u00ed hloub\u011bji kontrolovat cel\u00fd \u017eivotn\u00ed cyklus aplikace: od prototypu a\u017e po release, od podpory a\u017e po vyd\u00e1n\u00ed aktualizac\u00ed. P\u0159i spr\u00e1v\u011b v\u00fdvoje softwaru mohou pomoci n\u00e1stroje SDLC \u2013 Software Development Lifecycle. Takov\u00e9 softwarov\u00e9 n\u00e1stroje umo\u017e\u0148uj\u00ed kombinovat n\u011bkolik v\u00fdvojov\u00fdch metodik (nap\u0159\u00edklad waterfall a scrum) a usnad\u0148uj\u00ed adaptaci zam\u011bstnanc\u016f p\u0159i migraci na agiln\u00ed prost\u0159ed\u00ed. Platformy umo\u017e\u0148uj\u00ed konat denn\u00ed porady a prob\u00edrat pl\u00e1novan\u00e9 \u00fakoly. Zde lze tak\u00e9 v\u00e9st backlog produktu.<\/p>\n

Nap\u0159\u00edklad jeden z nejv\u011bt\u0161\u00edch dodavatel\u016f loteri\u00ed v Austr\u00e1lii vyu\u017e\u00edv\u00e1 n\u00e1stroj SDLC. Syst\u00e9m pom\u00e1h\u00e1 v\u00fdvoj\u00e1\u0159\u016fm firmy \u0159\u00eddit sv\u016fj rozvrh a sledovat pln\u011bn\u00ed v\u00edce ne\u017e 400 r\u016fzn\u00fdch \u00fakol\u016f.<\/p>\n

Ochrana osobn\u00edch \u00fadaj\u016f<\/h2>\n

V tomto roce evropsk\u00e9 regula\u010dn\u00ed org\u00e1ny ulo\u017eily<\/a><\/noindex> d\u00e1nsk\u00e9 n\u00e1bytk\u00e1\u0159sk\u00e9 spole\u010dnosti pokutu ve v\u00fd\u0161i 200 tis\u00edc eur. V\u010das neodstranila osobn\u00ed \u00fadaje t\u00e9m\u011b\u0159 \u010dty\u0159 stovek tis\u00edc z\u00e1kazn\u00edk\u016f \u2013 podle GDPR je lze uchov\u00e1vat<\/a><\/noindex> nejd\u00e9le, ne\u017e vy\u017eaduj\u00ed c\u00edle zpracov\u00e1n\u00ed. Pokutu za obdobn\u00e9 poru\u0161en\u00ed uvedly<\/a><\/noindex> jednomu z litevsk\u00fdch platebn\u00edch slu\u017eeb \u2014 \u010d\u00e1stka \u010dinila 61 tis\u00edc eur.<\/p>\n

Vyhnout se podobn\u00fdm chyb\u00e1m a optimalizovat pracovn\u00ed procesy pom\u016f\u017ee ITSM, a to konkr\u00e9tn\u011b \u2014 slu\u017eba pro spr\u00e1vu IT infrastruktury (ITOM). S jej\u00ed pomoc\u00ed m\u016f\u017ee firma rozvinout a naplnit speci\u00e1ln\u00ed datab\u00e1zi pro spr\u00e1vu konfigurac\u00ed (CMDB). Umo\u017e\u0148uje sledovat vz\u00e1jemn\u00e9 vztahy mezi jednotliv\u00fdmi komponenty infrastruktury. Tak se snadn\u011bji nach\u00e1zej\u00ed chyby v obchodn\u00edch procesech a sleduje se, jak jsou vyu\u017e\u00edv\u00e1na ulo\u017een\u00e1 data.<\/p>\n

\"Jak
\nZdroj: Unsplash \/ Foto: Franki Chamaki<\/a><\/noindex><\/i><\/p>\n

ITOM ji\u017e implementuje velk\u00e9 mno\u017estv\u00ed organizac\u00ed. P\u0159\u00edkladem m\u016f\u017ee b\u00fdt automobilov\u00e1 aukce KAR Auction Services. Ve firm\u011b nastavili CMDB \u2014 ta hraje roli jedin\u00e9ho zdroje informac\u00ed o v\u0161ech ud\u00e1lostech t\u00fdkaj\u00edc\u00edch se IT infrastruktury a \u00fadaj\u016f s informacemi o kupuj\u00edc\u00edch a prod\u00e1vaj\u00edc\u00edch automobilech. Tak\u00e9 datab\u00e1ze pro spr\u00e1vu konfigurac\u00ed pomohla optimalizovat pracovn\u00ed procesy na jednom z leti\u0161\u0165 v Torontu. Pom\u00e1h\u00e1 sledovat pr\u00e1ci informa\u010dn\u00edch syst\u00e9m\u016f, kter\u00e9 odpov\u00eddaj\u00ed za fungov\u00e1n\u00ed registrac\u00ed cestuj\u00edc\u00edch a kontroln\u011b-dispe\u010dersk\u00fdch bod\u016f.<\/p>\n

Optimalizace obchodn\u00edch proces\u016f mimo IT<\/h2>\n

P\u016fvodn\u011b se praktiky ITSM pou\u017e\u00edvaly pro spr\u00e1vu IT infrastruktury organizace. Rychle v\u0161ak p\u0159es\u00e1hly technick\u00e9 odd\u011blen\u00ed. Nap\u0159\u00edklad jsou zn\u00e1my p\u0159\u00edpady, kdy platformu pro automatizaci ServiceNow pou\u017e\u00edvali pro management pivovaru<\/a><\/noindex>.<\/p>\n

D\u00e1le se metodologie ITSM aktivn\u011b implementuje v v\u011bdeck\u00fdch laborato\u0159\u00edch a ve velk\u00fdch v\u00fdrob\u00e1ch. Nap\u0159\u00edklad praktiky ITSM pou\u017e\u00edvaj\u00ed v CERN. S jejich pomoc\u00ed laborato\u0159 \u0159e\u0161\u00ed ot\u00e1zky logistiky a protipo\u017e\u00e1rn\u00ed ochrany, sleduje stav budov a za\u0159\u00edzen\u00ed, stejn\u011b jako cest a park\u016f na sv\u00e9m \u00fazem\u00ed. Podobn\u00e9 p\u0159\u00edpady existuj\u00ed tak\u00e9 v Rusku \u2014 ITSM metodologie se pou\u017e\u00edv\u00e1 v jednom z velk\u00fdch stroj\u00edrensk\u00fdch z\u00e1vod\u016f. P\u0159ed p\u016fl rokem odborn\u00edci automatizovali procesy spr\u00e1vy incident\u016f na \u00fazem\u00ed podniku a zorganizovali slu\u017ebu Service Desk.<\/p>\n

\"Jak
\nZdroj: Unsplash \/ Foto: Tim Gouw<\/a><\/noindex><\/i><\/p>\n

Podle lo\u0148sk\u00e9ho v\u00fdzkumu (str.3<\/a><\/noindex>), v n\u011bm\u017e analytici dotazovali z\u00e1stupce n\u011bkolika stovek startup\u016f a velk\u00fdch organizac\u00ed, 52 % firem zav\u00e1d\u00ed ITSM mimo IT odd\u011blen\u00ed \u2014 p\u0159ed p\u011bti lety bylo toto \u010d\u00edslo 38 %. Odborn\u00edci p\u0159edpov\u00eddaj\u00ed, \u017ee pokud trend continue v r\u016fstu, ji\u017e v bl\u00edzk\u00e9 budoucnosti m\u016f\u017ee z n\u00e1zvu ITSM zcela zmizet shluk p\u00edsmen \u201eIT\u201c.<\/p>\n

Co si je\u0161t\u011b p\u0159e\u010d\u00edst na t\u00e9ma na Habr:<\/p>\n