{"id":38133,"date":"2019-10-31T22:21:51","date_gmt":"2019-10-31T19:21:51","guid":{"rendered":"https:\/\/prohoster.info\/blog\/fenomen-xy-kak-izbezhat-nepravilnyh-problem\/"},"modified":"2019-10-31T22:21:51","modified_gmt":"2019-10-31T19:21:51","slug":"fenomen-xy-kak-izbezhat-nepravilnyh-problem","status":"publish","type":"post","link":"https:\/\/prohoster.info\/cs\/blog\/news\/fenomen-xy-kak-izbezhat-nepravilnyh-problem","title":{"rendered":"Fenom\u00e9n XY: jak se vyhnout '\u0161patn\u00fdm' probl\u00e9m\u016fm","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Zamysleli jste se n\u011bkdy nad t\u00edm, kolik hodin, m\u011bs\u00edc\u016f a dokonce \u017eivot\u016f bylo zbyte\u010dn\u011b promarn\u011bno p\u0159i \u0159e\u0161en\u00ed \"nespr\u00e1vn\u00fdch\" probl\u00e9m\u016f? <\/p>\n<p><img decoding=\"async\" alt=\"Fenom\u00e9n XY: jak se vyhnout &#039;\u0161patn\u00fdm&#039; probl\u00e9m\u016fm\" src=\"\/wp-content\/uploads\/2019\/09\/2f9e27f55f87fefa681ae77b333d4606.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\nJednou si n\u011bkte\u0159\u00ed lid\u00e9 st\u011b\u017eovali, \u017ee mus\u00ed nesnesiteln\u011b dlouho \u010dekat na v\u00fdtah. Jin\u00ed se t\u011bmito st\u00ed\u017enostmi znepokojili a str\u00e1vili spoustu \u010dasu, sil a pen\u011bz zlep\u0161ov\u00e1n\u00edm chodu v\u00fdtah\u016f a zkracov\u00e1n\u00edm \u010dekac\u00ed doby. Ale p\u016fvodn\u00ed probl\u00e9m byl \u00fapln\u011b jinde \u2013 \"lid\u00e9 za\u010dali st\u011b\u017eovat\".<\/p>\n<p>\u0158e\u0161en\u00edm skute\u010dn\u00e9ho probl\u00e9mu bylo nainstalov\u00e1n\u00ed velk\u00fdch zrcadel ve vestibulu t\u00e9 budovy. Pozorov\u00e1n\u00ed vlastn\u00edho odrazu b\u011bhem \u010dek\u00e1n\u00ed na v\u00fdtah se uk\u00e1zalo jako pom\u011brn\u011b vzru\u0161uj\u00edc\u00ed \u010dinnost, a po\u010det st\u00ed\u017enost\u00ed na pomal\u00e9 fungov\u00e1n\u00ed v\u00fdtah\u016f v\u00fdrazn\u011b klesl. <\/p>\n<h2>Fenomen XY-probl\u00e9mu<\/h2>\n<p>\nV roce 2001 americk\u00fd v\u00fdvoj\u00e1\u0159 Eric Steven Raymond dal tomuto fenom\u00e9nu n\u00e1zev \"XY-probl\u00e9m\". <\/p>\n<p>XY-probl\u00e9m se \u010dasto vyskytuje mezi koncov\u00fdm u\u017eivatelem a v\u00fdvoj\u00e1\u0159em, klientem a dodavatelskou organizac\u00ed, nebo jednodu\u0161e mezi \u010dlov\u011bkem a \u010dlov\u011bkem. <\/p>\n<p>Pokud bychom to popsali jednoduch\u00fdmi slovy, XY-probl\u00e9m je, kdy\u017e za\u010dneme opravovat\/pom\u00e1hat ne tam, kde se to rozbilo, a p\u0159ich\u00e1z\u00edme ne z t\u00e9 spr\u00e1vn\u00e9 strany. To vede k ztr\u00e1t\u011b \u010dasu a energie jak z pohledu lid\u00ed, kte\u0159\u00ed \u017e\u00e1daj\u00ed o pomoc, tak z pohledu t\u011bch, kte\u0159\u00ed pom\u00e1haj\u00ed. <\/p>\n<h4>Jak nal\u00e9zt XY-probl\u00e9m. Krok za krokem pro u\u017eivatele<\/h4>\n<p><\/p>\n<ol>\n<li>U\u017eivatel pot\u0159ebuje vy\u0159e\u0161it probl\u00e9m X.<\/li>\n<li>U\u017eivatel nev\u00ed, jak vy\u0159e\u0161it probl\u00e9m X, ale mysl\u00ed si, \u017ee ho m\u016f\u017ee vy\u0159e\u0161it, pokud se mu poda\u0159\u00ed prov\u00e9st akci Y. <\/li>\n<li>U\u017eivatel tak\u00e9 nev\u00ed, jak prov\u00e9st akci Y.<\/li>\n<li>Kdy\u017e \u017e\u00e1d\u00e1 o pomoc, u\u017eivatel se sna\u017e\u00ed pochopit, jak na Y. <\/li>\n<li>V\u0161ichni se sna\u017e\u00ed pomoci u\u017eivateli s akc\u00ed Y, i kdy\u017e se Y zd\u00e1 jako podivn\u00fd probl\u00e9m k \u0159e\u0161en\u00ed.<\/li>\n<li>Po mnoha iterac\u00edch a ztracen\u00e9m \u010dase se uk\u00e1\u017ee, \u017ee u\u017eivatel skute\u010dn\u011b cht\u011bl vy\u0159e\u0161it probl\u00e9m X. <\/li>\n<li>Nejhor\u0161\u00ed na tom je, \u017ee proveden\u00ed akce Y by pro probl\u00e9m X nebylo vhodn\u00fdm \u0159e\u0161en\u00edm. V\u0161ichni si trhaj\u00ed vlasy a s v\u00fdk\u0159ikem \"dal jsem ti nejlep\u0161\u00ed roky sv\u00e9ho \u017eivota\" si vz\u00e1jemn\u011b p\u00e1l\u00ed pohledy.<\/li>\n<\/ol>\n<p>\n\u010casto se XY-probl\u00e9m objevuje, kdy\u017e se lid\u00e9 zam\u011b\u0159uj\u00ed na drobn\u00e9 detaily sv\u00e9ho probl\u00e9mu a na to, co pova\u017euj\u00ed za \u0159e\u0161en\u00ed. Nakonec se nemohou st\u00e1hnout zp\u011bt a komplexn\u011b vysv\u011btlit probl\u00e9m.<\/p>\n<h2>V Rusku se tomu \u0159\u00edk\u00e1 \"Chyba kladiva\"<\/h2>\n<p>\nIterace \u010d. 1. <br \/>\n<img decoding=\"async\" alt=\"Fenom\u00e9n XY: jak se vyhnout &#039;\u0161patn\u00fdm&#039; probl\u00e9m\u016fm\" src=\"\/wp-content\/uploads\/2019\/09\/1b99be7bdfde433130501c0f63ee3434.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<b class=\"spoiler_title\">Iterace \u010d. 100500.<\/b><img decoding=\"async\" alt=\"Fenom\u00e9n XY: jak se vyhnout &#039;\u0161patn\u00fdm&#039; probl\u00e9m\u016fm\" src=\"\/wp-content\/uploads\/2019\/09\/f25a0a656cefe7b7d93b1df9025683b6.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<blockquote><p><i>Auto\u0159i fotografi\u00ed: Nikolaj Volynkin, Alexandr Barakin (licence: <noindex><a rel=\"nofollow\" href=\"https:\/\/ru.meta.stackoverflow.com\/questions\/709\/%D0%A7%D1%82%D0%BE-%D1%82%D0%B0%D0%BA%D0%BE%D0%B5-%D0%9E%D1%88%D0%B8%D0%B1%D0%BA%D0%B0-%D0%BC%D0%BE%D0%BB%D0%BE%D1%82%D0%BA%D0%B0-%D0%B8%D0%BB%D0%B8-%D0%9E%D1%88%D0%B8%D0%B1%D0%BA%D0%B0-xy\/710#710\">Chyba kladiva<\/a><\/noindex>, <noindex><a rel=\"nofollow\" href=\"https:\/\/creativecommons.org\/licenses\/by\/2.0\/\">CC BY).<\/a><\/noindex><\/i><\/p><\/blockquote>\n<p><\/p>\n<h2>Jak poznat, \u017ee se bl\u00ed\u017e\u00ed XY-probl\u00e9m<\/h2>\n<p>\nZde pom\u016f\u017ee zku\u0161enost, dovednost a lidov\u00e9 znaky, podle kter\u00fdch lze zjistit, \u017ee se k v\u00e1m bl\u00ed\u017e\u00ed XY-probl\u00e9m.<\/p>\n<p>V\u011bnujte pozornost tomu, co a jak lid\u00e9 \u0159\u00edkaj\u00ed. Obvykle se o \"nespr\u00e1vn\u00fdch\" probl\u00e9mech mluv\u00ed s takov\u00fdmi fr\u00e1zemi: <\/p>\n<ul>\n<li>Mysl\u00edte, \u017ee m\u016f\u017eeme ud\u011blat \u2026<\/li>\n<li>A nebude obt\u00ed\u017en\u00e9 ud\u011blat \u2026<\/li>\n<li>Kolik \u010dasu bude pot\u0159eba na \u2026<\/li>\n<li>Pot\u0159ebujeme pomoc s vytvo\u0159en\u00edm \u2026<\/li>\n<\/ul>\n<p>\nV\u0161echny tyto fr\u00e1ze vlastn\u011b kladou ot\u00e1zku k \u0159e\u0161en\u00ed (Y), a ne k probl\u00e9mu (X). Mus\u00edte m\u00edt u\u0161i na stopk\u00e1ch a pozorn\u011b sledovat nit rozhovoru, abyste zjistili, zda se probl\u00e9m opravdu m\u016f\u017ee vy\u0159e\u0161it pomoc\u00ed Y. Pravd\u011bpodobn\u011b budete muset proch\u00e1zet rozhovor do a zp\u011bt n\u011bkolikr\u00e1t, abyste zjistili skute\u010dn\u00fd probl\u00e9m X. <\/p>\n<p>Ne\u0161et\u0159ete \u010das, kter\u00fd str\u00e1v\u00edte krou\u017een\u00edm kolem, proto\u017ee nakonec v\u00e1s to m\u016f\u017ee uchr\u00e1nit od vytvo\u0159en\u00ed zbyte\u010dn\u00e9 funkce nebo dokonce produktu. <\/p>\n<h2>Jak se s t\u00edm vyhnout a pomoci ostatn\u00edm<\/h2>\n<p><\/p>\n<ol>\n<li>Formulujte sv\u016fj probl\u00e9m ve form\u00e1tu \"Objekt \u2013 odchylka\". \u0160patn\u00fd p\u0159\u00edklad: HNED! V\u0160ECHNO SE ZLOMILO A NEFUNGUJE TO SPR\u00c1VN\u011a. Dobr\u00fd p\u0159\u00edklad: XFree86 4.1 kurzor my\u0161i na \u010dipov\u00e9 sad\u011b Fooware MV1005 \u2013 \u0161patn\u00fd tvar. <\/li>\n<li>Sna\u017ete se shrnout podstatu probl\u00e9mu do prvn\u00edch 50 znak\u016f, pokud p\u00ed\u0161ete zpr\u00e1vu; do prvn\u00edch dvou v\u011bt, pokud probl\u00e9m vyjad\u0159ujete \u00fastn\u011b. V\u00e1\u0161 \u010das a \u010das va\u0161eho partnera jsou cenn\u00e9, vyu\u017eijte je rozumn\u011b.<\/li>\n<li>D\u00e1le p\u0159idejte kontext a popi\u0161te \u0161ir\u0161\u00ed obraz, jak jste se do t\u00e9to situace dostali a jak velk\u00e9 jsou rozsahy trag\u00e9die. <\/li>\n<li>Pokud m\u00e1te vy\u0159e\u0161en\u00e9 n\u011bjak\u00e9 \u0159e\u0161en\u00ed, \u0159ekn\u011bte n\u011bco o tom, pro\u010d si mysl\u00edte, \u017ee to pom\u016f\u017ee.<\/li>\n<li>Pokud v\u00e1m odpov\u011bd\u00ed polo\u017eili mnoho up\u0159es\u0148uj\u00edc\u00edch ot\u00e1zek \u2013 radujte se a odpov\u011bzte, to v\u00e1m prosp\u011bje a pom\u016f\u017ee naj\u00edt pro v\u00e1s vhodn\u00e9 \u0159e\u0161en\u00ed.<\/li>\n<li>Popisujte symptomy probl\u00e9mu chronologicky. XY-probl\u00e9my jsou p\u0159\u00edpady, kdy vym\u011bn\u011bn\u00ed m\u00edst s\u010d\u00edtanc\u016f m\u00e1 v\u00fdznam. <\/li>\n<li>Popi\u0161te v\u0161e, co jste ji\u017e ud\u011blali pro vy\u0159e\u0161en\u00ed probl\u00e9mu. Nezapome\u0148te \u0159\u00edct, pro\u010d konkr\u00e9tn\u00ed mo\u017enosti nefungovaly. To d\u00e1 ostatn\u00edm dal\u0161\u00ed informace o va\u0161\u00ed situaci a zkr\u00e1t\u00ed \u010das hled\u00e1n\u00ed \u0159e\u0161en\u00ed. <\/li>\n<\/ol>\n<p><\/p>\n<h2>Nam m\u00edsto v\u00fdstup\u016f<\/h2>\n<p>\nJakmile jsem se dozv\u011bd\u011bla o fenom\u00e9nu XY-probl\u00e9m\u016f, uv\u011bdomila jsem si, \u017ee jsme jimi zahlceni a\u017e po u\u0161i, ka\u017ed\u00fd den, v pracovn\u00edch i osobn\u00edch situac\u00edch. Jednoduch\u00e1 znalost existence tohoto jevu se pro m\u011b stala u\u017eite\u010dn\u00fdm tipem, kter\u00fd se nyn\u00ed sna\u017e\u00edm vyu\u017e\u00edvat. <\/p>\n<p>Nap\u0159\u00edklad ned\u00e1vno ke mn\u011b p\u0159i\u0161el kolega, aby mi \u0159ekl \u0161patnou zpr\u00e1vu: odm\u00edt\u00e1 se zapojit do spole\u010dn\u00e9ho projektu, proto\u017ee m\u00e1 prioritn\u011bj\u0161\u00ed \u00fakoly. Promluvili jsme si a zjistili, \u017ee probl\u00e9m byl ve p\u0159\u00edli\u0161 kr\u00e1tk\u00fdch term\u00ednech, kter\u00e9 jsme si stanovili. M\u016fj kolega pochopil, \u017ee se nevejde (X) a na\u0161el \u0159e\u0161en\u00ed \u2013 vystoupit z projektu (Y). Je dob\u0159e, \u017ee jsme si o tom promluvili. Te\u010f m\u00e1me nov\u00e9 term\u00edny a nikdo nikam neodch\u00e1z\u00ed.<\/p>\n<p class=\"for_users_only_msg\">Pouze registrovan\u00ed u\u017eivatel\u00e9 se mohou \u00fa\u010dastnit ankety. <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/auth\/login\/\">P\u0159ihlaste se<\/a><\/noindex>, pros\u00edm.<\/p>\n<h2 class=\"default-block__polling-title\">Setk\u00e1v\u00e1te se \u010dasto s XY-probl\u00e9my?<\/h2>\n<ul class=\"content-list content-list_polling\">\n<li class=\"content-list__item content-list__item_polling\">\n<p>                    Ano, neust\u00e1le.<\/p>\n<\/li>\n<li class=\"content-list__item content-list__item_polling\">\n<p>                    Ne, asi ne.<\/p>\n<\/li>\n<li class=\"content-list__item content-list__item_polling\">\n<p>                    Hmm, tak proto se tomu \u0159\u00edk\u00e1.<\/p>\n<\/li>\n<\/ul>\n<p>    Hlasovalo 185 u\u017eivatel\u016f. Zdr\u017eel se 21 u\u017eivatel.<br \/>\n<br \/>Zdroj: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/dodopizzaio\/blog\/467047\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430\u0434\u0443\u043c\u044b\u0432\u0430\u043b\u0438\u0441\u044c \u043b\u0438 \u0432\u044b \u043a\u043e\u0433\u0434\u0430-\u043d\u0438\u0431\u0443\u0434\u044c \u043e \u0442\u043e\u043c, \u043a\u0430\u043a \u043c\u043d\u043e\u0433\u043e \u0447\u0430\u0441\u043e\u0432, \u043c\u0435\u0441\u044f\u0446\u0435\u0432 \u0438 \u0434\u0430\u0436\u0435 \u0436\u0438\u0437\u043d\u0435\u0439 \u0431\u044b\u043b\u043e \u0432\u043f\u0443\u0441\u0442\u0443\u044e \u043f\u043e\u0442\u0440\u0430\u0447\u0435\u043d\u043e \u043d\u0430 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u00ab\u043d\u0435\u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u044b\u0445\u00bb \u043f\u0440\u043e\u0431\u043b\u0435\u043c? 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