{"id":39218,"date":"2019-10-31T22:28:31","date_gmt":"2019-10-31T19:28:31","guid":{"rendered":"https:\/\/prohoster.info\/blog\/strah-bol-i-nenavist-tehnicheskoj-podderzhki\/"},"modified":"2019-10-31T22:28:31","modified_gmt":"2019-10-31T19:28:31","slug":"strah-bol-i-nenavist-tehnicheskoj-podderzhki","status":"publish","type":"post","link":"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/strah-bol-i-nenavist-tehnicheskoj-podderzhki","title":{"rendered":"Strach, bolest a nen\u00e1vist technick\u00e9 podpory","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

\"Strach,Habr nen\u00ed st\u00ed\u017enostn\u00ed kniha. Tento \u010dl\u00e1nek je o bezplatn\u00fdch n\u00e1stroj\u00edch spole\u010dnosti Nirsoft pro syst\u00e9mov\u00e9ho administr\u00e1tora Windows.<\/p>\n

Kdy\u017e se obracej\u00ed na technickou podporu, mnoz\u00ed lid\u00e9 za\u017e\u00edvaj\u00ed stres. N\u011bkdo m\u00e1 strach, \u017ee nebude schopen vysv\u011btlit probl\u00e9m a vypad\u00e1 hloup\u011b. Jin\u00ed jsou pln\u00ed emoc\u00ed a obt\u00ed\u017en\u011b ovl\u00e1daj\u00ed hn\u011bv kv\u016fli kvalit\u011b slu\u017eby \u2014 v\u017edy\u0165 d\u0159\u00edve nebylo \u017e\u00e1dn\u00fdch v\u00fdpadk\u016f!
\n<\/a><\/noindex>
\nMn\u011b se nap\u0159\u00edklad l\u00edb\u00ed technick\u00e1 podpora Veeam. Odpov\u00eddaj\u00ed sice pomalu, ale p\u0159esn\u011b a v\u011bcn\u011b. Dokonce jsem r\u00e1d, \u017ee tam nap\u00ed\u0161u kv\u016fli banalit\u011b, abych se nau\u010dil n\u011bjak\u00fd nov\u00fd trik.<\/p>\n

Docela dobr\u00e1 technick\u00e1 podpora je u DeviceLock. Zku\u0161enosti jejich veter\u00e1n\u016f si zaslou\u017e\u00ed respekt. Po t\u00e9m\u011b\u0159 ka\u017ed\u00e9m kontaktu p\u0159id\u00e1v\u00e1m n\u011bkolik \u0159\u00e1dk\u016f \u201eTajn\u00e9ho Znalosti\u201c do firemn\u00ed Wiki. B\u011bhem toho rychle sb\u00edraj\u00ed testovac\u00ed verze produktu s opraven\u00fdm bugem \u2014 podpora a v\u00fdroba jsou \u00fazce propojeny.<\/p>\n

ArcServe nen\u00ed moc dobr\u00e9. Obyvatel\u00e9 pob\u0159e\u017e\u00ed Indick\u00e9ho oce\u00e1nu jsou velmi, velmi zdvo\u0159il\u00ed a pozorn\u00ed, ale nic dal\u0161\u00edho dobr\u00e9ho \u0159\u00edct nemohu. Pokud neexistuje p\u0159ipraven\u00e1 KB, v\u00e1\u0161 \u017eivot bude smutn\u00fd.<\/p>\n

Jedine\u010dnou pozici m\u00e1 technick\u00e1 podpora na\u0161eho antivirov\u00e9ho l\u00eddra \u2014 Laborato\u0159e Kaspersky. Jak se lid\u00e9 vyh\u00fdbaj\u00ed n\u00e1v\u0161t\u011bv\u011b zuba\u0159e, tak se i j\u00e1 sna\u017e\u00edm vyhnout psan\u00ed tam co nejd\u00e9le. Proto\u017ee to bude trvat dlouho, bolet a v\u00fdsledek bude nep\u0159edv\u00eddateln\u00fd. L\u00e9ka\u0159e si nem\u016f\u017eete vybrat, i kdy\u017e m\u00e1te 5000 rubl\u016f licenc\u00ed \u2014 l\u00e9\u010d\u00ed, kdo se naskytne. A j\u00e1 p\u0159itom jsem docela doktor (no, ne doktor, tak \u0159emesln\u00edk), c\u00edt\u00edm se dvakr\u00e1t zklaman\u011b.<\/p>\n

K v\u011bci.<\/p>\n

Aktualizujeme Kaspersky Security for Windows Server z verze 10.1.1 na 10.1.2. Operace je jednoduch\u00e1, ale my to v\u00edme. Na dal\u0161\u00ed Patch Tuesday od Microsoftu jsem si v\u0161iml, \u017ee aktualizace se neinstalovaly na velkou skupinu server\u016f.<\/p>\n

Zjistilo se, \u017ee na serverech p\u0159estaly fungovat slu\u017eby wuauserv a BITS, a p\u0159i spu\u0161t\u011bn\u00ed se vrac\u00ed chyba:<\/p>\n

\"Strach,
\n
\nOpravil jsem spu\u0161t\u011bn\u00ed lidov\u00fdmi prost\u0159edky<\/p>\n

sc config wuauserv type= own\nsc config bits type= own\n<\/code><\/pre>\n
\nZjistil jsem, \u017ee mezi servery je n\u011bco spole\u010dn\u00e9ho \u2014 na 100 % pacient\u016f byl ned\u00e1vno instalov\u00e1n KSWS 10.1.2.<\/p>\n
Zan\u00edtilo to v\u00e1\u017en\u011b, otev\u0159el jsem po\u017eadavek.<\/p>\n
Dobr\u00fd den! 
\nPo upgradu z 10.1.1 na 10.1.2.996 na \u0159ad\u011b server\u016f p\u0159estaly fungovat slu\u017eby BITS a Windows Update.
\nP\u0159i spu\u0161t\u011bn\u00ed se vrac\u00ed chyba: 1290
\nSouvis\u00ed vznik chyby s instalac\u00ed produktu? <\/p><\/blockquote>\n
 Odpov\u011b\u010f nenechala na sebe dlouho \u010dekat.<\/p>\n
Dobr\u00fd den, Michale!
\nKaspersky Security 10 pro Windows Server p\u0159i instalaci nebo aktualizaci verze nezohled\u0148uje st\u00e1vaj\u00edc\u00ed slu\u017eby a tak\u00e9 neprov\u00e1d\u00ed kontrolu\/zm\u011bnu jejich nastaven\u00ed. \n<\/p><\/blockquote>\n
\u0158ekli \u2013 jako kdy\u017e u\u0159\u00edzne\u0161.<\/p>\n
Rychl\u00e9 googlen\u00ed uk\u00e1zalo, \u017ee probl\u00e9m existuje, minim\u00e1ln\u011b existoval v jin\u00e9 verzi<\/a><\/noindex>.<\/p>\n
Napsal jsem zp\u011bt \u2013 toto chyt\u0159\u00ed lid\u00e9 p\u00ed\u0161\u00ed, \u017ee probl\u00e9m takov\u00fd d\u0159\u00edve byl, mo\u017en\u00e1 \u017ee se i te\u010f zachoval? Poskytl jsem standardn\u00ed technick\u00e9 informace.<\/p>\n
7 dn\u00ed (sedm dn\u00ed, Karle!) technick\u00e1 podpora ml\u010dela. V\u00fdsledek nebyl povzbudiv\u00fd. Uv\u00e1d\u00edm v zkr\u00e1cen\u00e9 podob\u011b:<\/p>\n
Michale, dobr\u00fd den!<\/p>\n
Ve va\u0161em p\u0159\u00edpad\u011b je vypnut\u00ed slu\u017eeb po upgradu produktu spojeno pr\u00e1v\u011b s individu\u00e1ln\u00edmi nebo skupinov\u00fdmi nastaven\u00edmi opera\u010dn\u00edho syst\u00e9mu (m\u00e9 z\u00e1v\u011bry jsou zalo\u017eeny na zkoum\u00e1n\u00ed v\u00e1mi zaslan\u00e9 zpr\u00e1vy). <\/p>\n
Doporu\u010duji v\u00e1m na hlubok\u00e9 \u00farovni prozkoumat pr\u00e1ci syst\u00e9mov\u00fdch slu\u017eeb. R\u00e1d bych v\u00e1m v tom pomohl, av\u0161ak to spad\u00e1 do kompetence podpory Microsoft, proto\u017ee uveden\u00e9 \u0159e\u0161en\u00ed je funk\u010dn\u00ed a vy\u017eaduje pouze jednor\u00e1zov\u00fd vstup.<\/p>\n
Za sebe chci dodat, \u017ee oba uveden\u00e9 slu\u017eby se vztahuj\u00ed k aktualizaci opera\u010dn\u00edho syst\u00e9mu a nijak neovliv\u0148uj\u00ed fungov\u00e1n\u00ed na\u0161eho produktu, a tedy ani \u00farove\u0148 va\u0161\u00ed ochrany<\/b>. <\/p><\/blockquote>\n
 A je konec. Mrz\u00ed m\u011b to.<\/p>\n
Dob\u0159e, pokud Kaspersky Lab nem\u016f\u017ee naj\u00edt chybu, budou ji muset naj\u00edt voj\u00e1ci N, budu ji muset hledat s\u00e1m.<\/p>\n
Nastaven\u00ed slu\u017eeb Windows se ukl\u00e1d\u00e1 do v\u011btve registru:<\/p>\n
HKLM\\System\\CurrentControlSet\\services<\/code><\/pre>\n
\nVe \u0444\u0430\u0439\u043b\u043e\u0432\u00e9 syst\u00e9mu se nic u\u017eite\u010dn\u00e9ho neukl\u00e1d\u00e1, krom\u011b bin\u00e1rn\u00edch soubor\u016f.<\/p>\n
\u010c\u00edm monitorujeme registr? Nejpou\u017e\u00edvan\u011bj\u0161\u00edm n\u00e1strojem je Process Monitor od Sysinternals<\/a><\/noindex>. <\/p>\n
Co nen\u00ed v po\u0159\u00e1dku s Process Monitor? Je velmi slo\u017eit\u00e9 v n\u011bm n\u011bco naj\u00edt, pokud p\u0159esn\u011b nev\u00edte, co hled\u00e1te. <\/p>\n
Z\u00e1rove\u0148 existuj\u00ed utility od ne tak \u0161iroce zn\u00e1m\u00e9 spole\u010dnosti Nirsoft<\/a><\/noindex>. Vyd\u00e1v\u00e1 des\u00edtky unik\u00e1tn\u00edch program\u016f \u2013 od monitorov\u00e1n\u00ed p\u0159ipojen\u00ed USB za\u0159\u00edzen\u00ed po \u010dten\u00ed produktov\u00fdch kl\u00ed\u010d\u016f z registru. Pokud jste o n\u00ed nikdy nesly\u0161eli \u2013 velmi doporu\u010duji nav\u0161t\u00edvit jej\u00ed web a ocenit sb\u00edrku. Kdy\u017e jsem o nich poprv\u00e9 sly\u0161el \u2013 jako bych otev\u0159el krabici s hra\u010dkami.<\/p>\n
Pro na\u0161i pr\u00e1ci bude u\u017eite\u010dn\u00e1 utilita www.nirsoft.net\/utils\/registry_changes_view.html<\/a><\/noindex>
\nRegistryChangesView v1.21. St\u00e1hn\u011bte, spus\u0165te na serveru.<\/p>\n
Prvn\u00ed, co mus\u00edte ud\u011blat \u2013 snapshot p\u0159ed instalac\u00ed.<\/p>\n
\"Strach,
\n
\nPak spust\u00edme Sysinternals Process Monitor, deaktivujeme v\u0161e krom\u011b registru a nastav\u00edme ulo\u017een\u00ed v\u00fdsledk\u016f do souboru.<\/p>\n
\"Strach,
\n
\nSpou\u0161t\u00edme instala\u010dn\u00ed proces, ujist\u00edme se, \u017ee se v\u0161echno pokazilo.
\nVytv\u00e1\u0159\u00edme druh\u00fd sn\u00edmek v RegistryChangesView.
\nPorovn\u00e1v\u00e1me sn\u00edmky mezi sebou.<\/p>\n
\"Strach,
\n
\nA tady je to, co n\u00e1s zaj\u00edmalo.<\/p>\n
\"Strach,
\n
\n\"Strach,
\n
\nAle kdo to ud\u011blal? Mo\u017en\u00e1 slu\u017eba se sama rozbila?<\/p>\n
Pod\u00edv\u00e1me se na log Process Monitor, za\u010dneme filtrov\u00e1n\u00edm proces\u016f:<\/p>\n
\"Strach,
\n
\n\"Strach,
\n
\nBereme souhrn registru, t\u0159\u00edd\u00edme podle pole Writes:<\/p>\n
\"Strach,
\n
\nA tady je hledan\u00e9:<\/p>\n
\"Strach,
\n
\n\"Strach,
\n
\nA to je v\u0161e, p\u0159\u00e1tel\u00e9, p\u0159\u00ed\u010dina probl\u00e9mu byla nalezena za 5 minut.<\/p>\n
To je ur\u010dit\u011b instal\u00e1tor Kaspersky, a v\u00edme p\u0159esn\u011b, jak rozb\u00edj\u00ed slu\u017ebu. Tak\u017ee ji snadno vr\u00e1t\u00edme do p\u016fvodn\u00edho stavu.<\/p>\n
Jak\u00e9 z\u00e1v\u011bry?<\/p>\n
Na podporu se spolehni, ale s\u00e1m nezkaz. Nebu\u010f l\u00edn\u00fd. Zjisti to.
\nPou\u017e\u00edvejte vhodn\u00e9 n\u00e1stroje. Roz\u0161i\u0159ujte svou osobn\u00ed sadu technick\u00fdch prost\u0159edk\u016f. Studujte ty n\u00e1stroje, kter\u00e9 pou\u017e\u00edv\u00e1te ka\u017ed\u00fd den.
\nA pokud pracujete v podpo\u0159e, sna\u017ete se nau\u010dit p\u0159ekonat prvn\u00ed f\u00e1zi - \"Pop\u0159en\u00ed\". To je mimochodem nejt\u011b\u017e\u0161\u00ed.<\/p>\n
Tak bych m\u011bl za\u010d\u00edt t\u011bchto rad dodr\u017eovat. Ahoj Laborato\u0159i!<\/p>\n
PS: D\u011bkuji berez<\/a><\/noindex> za pomoc s interpunkc\u00ed.
\n
Zdroj: habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"
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[…]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":29434,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-39218","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\n","aioseo_head_json":{"title":"\ud83e\udd47Strach, bolest a nen\u00e1vist technick\u00e9 podpory | ProHoster","description":"Habr nen\u00ed kniha 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