{"id":39510,"date":"2019-10-31T22:34:37","date_gmt":"2019-10-31T19:34:37","guid":{"rendered":"https:\/\/prohoster.info\/blog\/telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android\/"},"modified":"2019-10-31T22:34:37","modified_gmt":"2019-10-31T19:34:37","slug":"telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android","status":"publish","type":"post","link":"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android","title":{"rendered":"Telefonn\u00ed ankety a vyhled\u00e1v\u00e1n\u00ed v CRM v 3CX CFD, nov\u00fd plugin WP-Live Chat Support, aktualizace aplikace pro Android","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>B\u011bhem posledn\u00edch n\u011bkolika t\u00fddn\u016f jsme p\u0159edstavili n\u011bkolik zaj\u00edmav\u00fdch aktualizac\u00ed a jeden nov\u00fd produkt. V\u0161echny tyto novinky a vylep\u0161en\u00ed odpov\u00eddaj\u00ed politice 3CX, kter\u00e1 se zam\u011b\u0159uje na vytv\u00e1\u0159en\u00ed dostupn\u00e9ho multikan\u00e1lov\u00e9ho call centra na b\u00e1zi UC.<br \/>\n\u00a0\u00a0<\/p>\n<h2>Aktualizace 3CX CFD \u2013 komponenty Pr\u016fzkum a Vyhled\u00e1v\u00e1n\u00ed v CRM<\/h2>\n<p>\n\u010cerstv\u00fd vyd\u00e1n\u00ed 3CX Call Flow Designer (CFD) Update 3 z\u00edskal novou komponentu Pr\u016fzkum (Survey), kter\u00e1 umo\u017e\u0148uje u\u017eivateli bez program\u00e1torsk\u00fdch dovednost\u00ed vytv\u00e1\u0159et automatizovan\u00e9 telefonn\u00ed pr\u016fzkumy. K vytv\u00e1\u0159en\u00ed pr\u016fzkumu se pou\u017e\u00edv\u00e1 vizu\u00e1ln\u00ed pr\u016fvodce konfigurac\u00ed komponentu.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p>\u00a0<img decoding=\"async\" alt=\"Telefonn\u00ed ankety a vyhled\u00e1v\u00e1n\u00ed v CRM v 3CX CFD, nov\u00fd plugin WP-Live Chat Support, aktualizace aplikace pro Android\" src=\"\/wp-content\/uploads\/2019\/10\/47c9234683548d7a0d60e77ee22a83cc.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nDo tohoto okam\u017eiku vy\u017eadovalo vytv\u00e1\u0159en\u00ed telefonn\u00edch pr\u016fzkum\u016f v 3CX zapojen\u00ed program\u00e1tora, kter\u00fd nastavoval n\u011bkolik r\u016fzn\u00fdch komponent CFD a propojoval je k\u00f3dem v C#. Na \u017e\u00e1dost u\u017eivatel\u016f jsme vytvo\u0159ili hotovou komponentu Survey, kter\u00e1 m\u00e1 n\u00e1sleduj\u00edc\u00ed mo\u017enosti:<\/p>\n<ul>\n<li>Pron\u00e1\u0161\u00ed obecn\u00e9 zpr\u00e1vy, nap\u0159\u00edklad uv\u00edt\u00e1n\u00ed p\u0159ed za\u010d\u00e1tkem pr\u016fzkumu a ozn\u00e1men\u00ed o ukon\u010den\u00ed pr\u016fzkumu.\n<\/li>\n<li>Pokl\u00e1d\u00e1 ot\u00e1zky r\u016fzn\u00fdch typ\u016f: \u201eAno \/ Ne\u201c, \u201eohodno\u0165te od \/ do\u201c a m\u016f\u017ee jednodu\u0161e zaznamenat hlasovou odpov\u011b\u010f.\n<\/li>\n<li>Shroma\u017e\u010fuje odpov\u011bdi volaj\u00edc\u00edch do CSV souboru, p\u0159i\u010dem\u017e v p\u0159\u00edpad\u011b pot\u0159eby p\u0159id\u00e1v\u00e1 dal\u0161\u00ed informace.\n<\/li>\n<\/ul>\n<p>\nTak\u00e9 v nov\u00e9 verzi CFD se objevil komponent Vyhled\u00e1v\u00e1n\u00ed v CRM (CRM Lookup). Umo\u017e\u0148uje extrahovat data z CRM syst\u00e9mu p\u0159ipojen\u00e9ho k 3CX. Samotn\u00e9 CRM se p\u0159ipojuje k 3CX obvykl\u00fdm zp\u016fsobem \u2014 v rozhran\u00ed pro spr\u00e1vu 3CX. Z\u00edskan\u00e1 data z dotazu se p\u0159ed\u00e1vaj\u00ed k dal\u0161\u00edmu zpracov\u00e1n\u00ed hlasov\u00e9mu aplikaci CFD.<\/p>\n<p><img decoding=\"async\" alt=\"Telefonn\u00ed ankety a vyhled\u00e1v\u00e1n\u00ed v CRM v 3CX CFD, nov\u00fd plugin WP-Live Chat Support, aktualizace aplikace pro Android\" src=\"\/wp-content\/uploads\/2019\/10\/de3396bc4a5dbb8970601e5e1a86a514.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nTypick\u00fd p\u0159\u00edklad pou\u017eit\u00ed komponentu:<\/p>\n<ol>\n<li>P\u0159i p\u0159ich\u00e1zej\u00edc\u00edm hovoru se do CRM p\u0159ed\u00e1v\u00e1 Caller ID volaj\u00edc\u00edho.\n<\/li>\n<li>Pokud je z\u00e1kazn\u00edk s takov\u00fdm Caller ID nalezen, dotaz extrahuje z CRM intern\u00ed \u010d\u00edslo mana\u017eera, kter\u00fd je p\u0159i\u0159azen tomuto z\u00e1kazn\u00edkovi.\n<\/li>\n<li>Aplikace CFD z\u00edsk\u00e1v\u00e1 intern\u00ed \u010d\u00edslo a prov\u00e1d\u00ed p\u0159evod hovoru (pomoc\u00ed komponentu Transfer) na intern\u00ed \u010d\u00edslo mana\u017eera.\n<\/li>\n<\/ol>\n<p>\nT\u00edmto zp\u016fsobem z\u00e1kazn\u00edk v\u017edy naraz\u00ed na sv\u00e9ho obsluhuj\u00edc\u00edho mana\u017eera. D\u0159\u00edve CFD nem\u011bl takov\u00fd pohodln\u00fd n\u00e1stroj a bylo nutn\u00e9 slo\u017eit\u00e9 propojov\u00e1n\u00ed n\u011bkolika komponent, kter\u00e9 muselo znovu prov\u00e1d\u011bt kvalifikovan\u00fd v\u00fdvoj\u00e1\u0159.<\/p>\n<p>Opakujeme \u2014 pro vyu\u017eit\u00ed CRM Lookup je nejprve t\u0159eba p\u0159ipojit k 3CX jeden z <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/crm-integration\/\">t\u011bchto CRM syst\u00e9m\u016f<\/a><\/noindex>, a pokud va\u0161e CRM nen\u00ed na seznamu \u2014 pou\u017eijte <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/crm-integration\/\">3CX REST API<\/a><\/noindex>.<br \/>\nPro pr\u00e1ci s 3CX CFD v16 Update 3 je t\u0159eba <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/470521\/\">3CX V16 Update 3<\/a><\/noindex>.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"http:\/\/downloads.3cx.com\/downloads\/3CXCallFlowDesigner.exe\">St\u00e1hnout Call Flow Designer<\/a><\/noindex>\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/call-flow-designer-manual\/\">Dokumentace Call Flow Designer<\/a><\/noindex>\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/vad-change-log\/\">\u00dapln\u00fd protokol zm\u011bn<\/a><\/noindex>\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>3CX z\u00edsk\u00e1v\u00e1 plugin WP-Live Chat pro multikan\u00e1lov\u00e1 kontaktn\u00ed centra<\/h2>\n<p>\nNed\u00e1vno jsme z\u00edskali <noindex><a rel=\"nofollow\" href=\"http:\/\/www.3cx.com\/wp-live-chat\/\">WP-Live Chat Support<\/a><\/noindex> \u2013 popul\u00e1rn\u00ed plugin pro chat s n\u00e1v\u0161t\u011bvn\u00edky webov\u00fdch str\u00e1nek s anal\u00fdzou v re\u00e1ln\u00e9m \u010dase. Je to nejpopul\u00e1rn\u011bj\u0161\u00ed chat pro WordPress \u2013 m\u00e1 v\u00edce ne\u017e 1 milion sta\u017een\u00ed a v\u00edce ne\u017e 1000 ka\u017edodenn\u00edch sta\u017een\u00ed. Z\u00edsk\u00e1n\u00ed technologie WP-Live Chat n\u00e1sleduje po vyd\u00e1n\u00ed na\u0161eho vlastn\u00edho pluginu <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/446196\/\">3CX Live Chat<\/a><\/noindex>, kter\u00fd byl p\u0159edstaven spolu s 3CX v16. V\u0161echny tyto kroky sm\u011b\u0159uj\u00ed k realizaci u\u017eivatelsky p\u0159\u00edv\u011btiv\u00e9ho a standardizovan\u00e9ho multikan\u00e1lov\u00e9ho kontaktn\u00edho centra za co nejni\u017e\u0161\u00ed cenu.<\/p>\n<p>Pro informaci: WP-Live Chat byl vyd\u00e1n v roce 2014 jihoafrickou spole\u010dnost\u00ed Code Cabin \u2013 v\u00fdvoj\u00e1\u0159em \u0159e\u0161en\u00ed pro e-commerce. 3CX bude aktivn\u011b rozv\u00edjet WP-Live Chat Support, p\u0159i\u010dem\u017e bude k dispozici zdarma a jako samostatn\u00fd produkt. Na rozd\u00edl od zna\u010dkov\u00e9ho <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/wordpress-live-chat-talk\/\">3CX Live Chat &amp; Talk<\/a><\/noindex>, WP-Live Chat neobsahuje audio\/video komunikaci s n\u00e1v\u0161t\u011bvn\u00edky webov\u00fdch str\u00e1nek, ale m\u00e1 rozs\u00e1hlou anal\u00fdzu online aktivit u\u017eivatel\u016f.<\/p>\n<h2>Aktualizace 3CX pro Android Beta<\/h2>\n<p>\nDal\u0161\u00ed beta verze aplikace 3CX pro Android z\u00edskala n\u011bkolik d\u016fle\u017eit\u00fdch vylep\u0161en\u00ed na z\u00e1klad\u011b va\u0161ich zp\u011btn\u00fdch vazeb.<\/p>\n<p>Pokud se telefon pohyboval mimo m\u00edstn\u00ed s\u00ed\u0165 (a p\u0159ipojen\u00ed p\u0159es IP adresu se zm\u011bnilo na p\u0159ipojen\u00ed p\u0159es FQDN), p\u0159i pokusu o hovor se ob\u010das objevila chyba \u201erequest failed error\u201c. Nyn\u00ed je probl\u00e9m vy\u0159e\u0161en.<\/p>\n<p>Spolu s jm\u00e9nem \u00fa\u010dastn\u00edka (v rozhran\u00ed aplikace Stav a Chat) nyn\u00ed zobrazujeme n\u00e1zev vzd\u00e1len\u00e9ho (p\u0159ipojen\u00e9ho p\u0159es mezistani\u010dn\u00ed trunk) PBX 3CX. To je u\u017eite\u010dn\u00e9, pokud m\u00e1 organizace dva zam\u011bstnance se stejn\u00fdmi jm\u00e9ny, ale pracuj\u00edc\u00edmi v r\u016fzn\u00fdch kancel\u00e1\u0159\u00edch (p\u0159ipojen\u00fdch k r\u016fzn\u00fdm PBX 3CX). Krom\u011b toho se n\u00e1zev PBX nyn\u00ed zobrazuje vedle Caller ID zam\u011bstnance. To umo\u017e\u0148uje rychle pochopit, z kter\u00e9 kancel\u00e1\u0159e\/s kter\u00fdmi PBX v\u00e1m volaj\u00ed.<\/p>\n<p>Tak\u00e9 byl aktualizov\u00e1n rozhran\u00ed pro poslech hlasov\u00e9 po\u0161ty. Nyn\u00ed vid\u00edte \u00fapln\u00fd seznam zpr\u00e1v s dostupn\u00fdmi mo\u017enostmi. Vyberte odpov\u00eddaj\u00edc\u00ed mo\u017enost a zpr\u00e1va se p\u0159ehraje ve vestav\u011bn\u00e9m p\u0159ehr\u00e1va\u010di Google Play Music.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"X91mDlxsiuU\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/X91mDlxsiuU\/hqdefault.jpg\" alt=\"P\u0159ehr\u00e1t video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\nDal\u0161\u00ed vylep\u0161en\u00ed 3CX pro Android Beta:<\/p>\n<ul>\n<li>Byla p\u0159id\u00e1na mo\u017enost \u201eV\u00edce se neptat\u201c p\u0159i poskytov\u00e1n\u00ed p\u0159\u00edstupu aplikace k adres\u00e1\u0159i telefonu.\n<\/li>\n<li>P\u0159en\u00e1\u0161en\u00e9 soubory se ukl\u00e1daj\u00ed do vyhrazen\u00e9 slo\u017eky podle doporu\u010den\u00ed pro v\u00fdvoj pro Android 10.\n<\/li>\n<li>Nov\u00fd rozbalovac\u00ed filtr kontakt\u016f umo\u017e\u0148uje zobrazit v\u0161echny kontakty, pouze kontakty 3CX, pouze kontakty za\u0159\u00edzen\u00ed Android.\n<\/li>\n<li>Maxim\u00e1ln\u00ed po\u010det \u00fa\u010dastn\u00edk\u016f konference na vy\u017e\u00e1d\u00e1n\u00ed je 3. Pro konference s v\u011bt\u0161\u00edm po\u010dtem \u00fa\u010dastn\u00edk\u016f pou\u017eijte Pl\u00e1nova\u010d konferenc\u00ed.\n<\/li>\n<\/ul>\n<p>\nAplikaci lze nainstalovat p\u0159ipojen\u00edm k <noindex><a rel=\"nofollow\" href=\"https:\/\/play.google.com\/apps\/testing\/com.tcx.sipphone14\">programu Beta-testov\u00e1n\u00ed 3CX pro Android<\/a><\/noindex>. Pokud se vyskytnou probl\u00e9my s aplikac\u00ed nebo m\u00e1te n\u00e1vrhy, zanechte zp\u011btnou vazbu na speci\u00e1ln\u00edm <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/community\/forums\/android.34\/\">fo\u0301ru<\/a><\/noindex>.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/3cxphone-android-build-history\/\">\u00dapln\u00fd protokol zm\u011bn<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>Zdroj: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/473318\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043f\u0430\u0440\u0443 \u043d\u0435\u0434\u0435\u043b\u044c \u043c\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0445 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0439 \u0438 \u043e\u0434\u0438\u043d \u043d\u043e\u0432\u044b\u0439 \u043f\u0440\u043e\u0434\u0443\u043a\u0442. \u0412\u0441\u0435 \u044d\u0442\u0438 \u043d\u043e\u0432\u0438\u043d\u043a\u0438 \u0438 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0442 \u043f\u043e\u043b\u0438\u0442\u0438\u043a\u0435 3CX \u043f\u043e \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044e \u043d\u0430 \u0431\u0430\u0437\u0435 UC \u0410\u0422\u0421 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0433\u043e \u043c\u0443\u043b\u044c\u0442\u0438\u043a\u0430\u043d\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u043a\u043e\u043b\u043b-\u0446\u0435\u043d\u0442\u0440\u0430. \u00a0\u00a0 \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX CFD \u2014 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u044b \u041e\u043f\u0440\u043e\u0441 \u0438 \u041f\u043e\u0438\u0441\u043a \u0432 CRM \u0421\u0432\u0435\u0436\u0438\u0439 \u0440\u0435\u043b\u0438\u0437 3CX Call Flow Designer (CFD) Update 3 \u043f\u043e\u043b\u0443\u0447\u0438\u043b \u043d\u043e\u0432\u044b\u0439 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442 \u041e\u043f\u0440\u043e\u0441 (Survey), [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":39511,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-39510","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0417\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043f\u0430\u0440\u0443 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