{"id":53316,"date":"2019-11-29T00:00:00","date_gmt":"2019-11-28T21:00:00","guid":{"rendered":"https:\/\/prohoster.info\/blog\/blog_prohoster\/chemu-ne-uchat-v-shkole-kak-my-gotovim-inzhenerov-tehpodderzhki"},"modified":"2020-02-18T14:01:12","modified_gmt":"2020-02-18T11:01:12","slug":"chemu-ne-uchat-v-shkole-kak-my-gotovim-inzhenerov-tehpodderzhki","status":"publish","type":"post","link":"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/chemu-ne-uchat-v-shkole-kak-my-gotovim-inzhenerov-tehpodderzhki","title":{"rendered":"Co v\u00e1s ve \u0161kole neu\u010d\u00ed: jak p\u0159ipravujeme technick\u00e9 podpor\u00e1\u0159e","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>A je tu sl\u00edben\u00fd \u201ejin\u00fd p\u0159\u00edb\u011bh\u201c.<\/p>\n<p><img decoding=\"async\" alt=\"Co v\u00e1s ve \u0161kole neu\u010d\u00ed: jak p\u0159ipravujeme technick\u00e9 podpor\u00e1\u0159e\" src=\"\/wp-content\/uploads\/2019\/11\/b01d2affd48c88aee73fcb597aec3fd6.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h3>V\u00fdzva<br \/>\n<\/h3>\n<p>\nKdybych p\u0159ed \u010dty\u0159mi lety byl dot\u00e1z\u00e1n: \u201eJak lze \u0161kolit nov\u00e1\u010dky v IT odd\u011blen\u00ed\/firm\u011b?\u201c \u2014 bez rozm\u00fd\u0161len\u00ed bych odpov\u011bd\u011bl: \u201eMetodou 'opice vid\u00ed \u2014 opice napodobuje', tedy p\u0159ipojte nov\u00e1\u010dka k zku\u0161en\u011bj\u0161\u00edmu zam\u011bstnanci a a\u0165 sleduje, jak se vykon\u00e1vaj\u00ed typick\u00e9 \u00fakoly.\u201c Tento p\u0159\u00edstup mi d\u0159\u00edve fungoval, funguje i dnes, a p\u0159ed n\u011bjak\u00fdm \u010dasem to fungovalo i ve Veeam, kdy\u017e stromy byly velk\u00e9, loga zelen\u00e1 a produkt mal\u00fd, takto se tak\u00e9 \u0161kolilo \u2014 a \u0161kolilo se!<\/p>\n<p>Postupn\u011b se v\u0161ak produkt stal velk\u00fdm a slo\u017eit\u00fdm, nov\u00fdch in\u017een\u00fdr\u016f st\u00e1le p\u0159ib\u00fdvalo, a p\u0159\u00edstup ve stylu RTFM (P\u0159e\u010dt\u011bte si zatracen\u011b manu\u00e1l) fungoval \u010d\u00edm d\u00e1l h\u016f\u0159 \u2014 jde o to, \u017ee tak mohou u\u010dit ti, kdo u\u017e \u201ev tom jsou\u201c, kte\u0159\u00ed rozum\u00ed specifiku pr\u00e1ce a pot\u0159ebuj\u00ed jen n\u011bkter\u00e9, nikoli tak kritick\u00e9 detaily.<\/p>\n<p>A co ti, kdo p\u0159i\u0161li z p\u0159\u00edbuzn\u00fdch obor\u016f a cht\u011bj\u00ed r\u016fst a rozv\u00edjet se, ale nev\u011bd\u00ed, jak se k tomu dostat? Jak zach\u00e1zet nap\u0159\u00edklad s t\u011bmi, kte\u0159\u00ed ovl\u00e1daj\u00ed relativn\u011b vz\u00e1cn\u00fd jazyk (nap\u0159\u00edklad vz\u00e1cn\u00fd pro pr\u016fm\u011brn\u00e9ho IT pracovn\u00edka ital\u0161tinu)? Nebo jak \u0161kolit podle takov\u00e9ho sch\u00e9matu perspektivn\u00edho absolventa V\u0160, kter\u00fd nem\u00e1 za sebou velk\u00e9 pracovn\u00ed zku\u0161enosti?<\/p>\n<p>Poj\u010fme na chv\u00edli p\u0159eru\u0161it n\u00e1\u0161 p\u0159\u00edb\u011bh a p\u0159edstavit si: jste team lead v t\u00fdmu podpory, sami jste v minulosti byli dobr\u00fd a \u00fasp\u011b\u0161n\u00fd in\u017een\u00fdr s bohat\u00fdmi zku\u0161enostmi se syst\u00e9mov\u00fdm administrativou a komunikac\u00ed s r\u016fzn\u00fdmi lidmi. Va\u0161\u00edm \u00fakolem je p\u0159edat sv\u00e9 zku\u0161enosti nov\u00e9mu (d\u00e1 se \u0159\u00edci \u201ezelen\u00e9mu\u201c) in\u017een\u00fdru, absolventovi V\u0160, inteligentn\u00edmu a bystr\u00e9mu. Je tu jen jedna m\u00ednus \u2014 tento \u010dlov\u011bk nem\u00e1 zku\u0161enosti s podporou ani s ban\u00e1ln\u00edm helpdeskem, a nav\u00edc bude prvn\u00edm turecky mluv\u00edc\u00edm in\u017een\u00fdrem ve va\u0161\u00ed firm\u011b.<\/p>\n<p><noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex>Jak tuto \u00falohu vy\u0159e\u0161\u00edte?<\/p>\n<p>A kdy\u017e na tuto ot\u00e1zku odpov\u00edte (a vy odpov\u00edte, v\u011b\u0159\u00edm v\u00e1m), poj\u010fme \u00falohu zt\u00ed\u017eit \u2014 co kdy\u017e takov\u00fdch in\u017een\u00fdr\u016f bude deset? A pokud dvacet? A pokud jde o trval\u00fd rozvoj odd\u011blen\u00ed, a v ka\u017ed\u00e9m okam\u017eiku bude nov\u00e1\u010dek, kter\u00e9ho je t\u0159eba za\u0161kolit, uk\u00e1zat minim\u00e1ln\u00ed standard kvality pr\u00e1ce (a ten standard je vysok\u00fd) a ud\u011blat to tak, aby ten \u010dlov\u011bk necht\u011bl ut\u00e9ci co nejrychleji?<\/p>\n<p>(Pros\u00edm, zamyslete se nad touto ot\u00e1zkou, ne\u017e budete \u010d\u00edst d\u00e1l.)<\/p>\n<p><img decoding=\"async\" alt=\"Co v\u00e1s ve \u0161kole neu\u010d\u00ed: jak p\u0159ipravujeme technick\u00e9 podpor\u00e1\u0159e\" src=\"\/wp-content\/uploads\/2019\/11\/2d7b72ecfe9fdbfa9f3e24b3eb9f61a9.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h3>N\u00e1\u0161 p\u0159\u00edb\u011bh<\/h3>\n<p>\nTakovou v\u00fdzvou jsme se setkali. <\/p>\n<p>Kdy\u017e byl t\u00fdm je\u0161t\u011b relativn\u011b mal\u00fd, dob\u0159e fungovala sch\u00e9ma \u201ep\u0159id\u011blit nov\u00e1\u010dkovi mentora, seznam dokument\u016f a nechat ho pracovat \u2013 a\u0165 plave, nebo se utop\u00ed\u201c. To bylo dobr\u00e9, univerz\u00e1ln\u00ed sch\u00e9ma, ov\u011b\u0159en\u00e9 rokami a dokonce stalet\u00edmi lidsk\u00e9ho zku\u0161enosti \u2013 ale v jednu chv\u00edli jsme si uv\u011bdomili, \u017ee jsme unaveni z opakov\u00e1n\u00ed. Ka\u017ed\u00e9mu nov\u00e9mu zam\u011bstnanci je t\u0159eba sd\u011blit ur\u010dit\u00e9 v\u011bci \u2013 st\u00e1le to sam\u00e9, co by mu mohlo b\u00fdt u\u017eite\u010dn\u00e9 v pr\u00e1ci. V \u201etradi\u010dn\u00ed\u201c sch\u00e9m\u011b to m\u00e1 na starosti mentor, ale co kdy\u017e m\u00e1 n\u011bjak\u00fd mentor pod sebou n\u011bkolik sv\u011b\u0159enc\u016f? Rychle se za\u010dne opakovat to sam\u00e9, co\u017e vede k \u00fanav\u011b \u2013 a to u\u017e je riziko.<\/p>\n<p>A zde si vzpom\u00edn\u00e1me na dal\u0161\u00ed, nem\u00e9n\u011b tradi\u010dn\u00ed sch\u00e9ma \u2013 shrom\u00e1\u017edit nov\u00e1\u010dky do skupin a p\u0159edn\u00e1\u0161et jim \u2013 tak vznikl n\u00e1\u0161 vzd\u011bl\u00e1vac\u00ed program.<\/p>\n<p>\u2026 N\u011bkdy se na\u0161i in\u017een\u00fd\u0159i \u00fa\u010dastn\u00ed konferenc\u00ed \u2013 jak intern\u00edch, tak i extern\u00edch, organizovan\u00fdch n\u00e1mi samotn\u00fdmi. Pr\u00e1v\u011b z jednoho takov\u00e9ho na\u0161eho akce za\u010dalo \u0161kolen\u00ed v podpory, takov\u00e9, jak\u00e9 je nyn\u00ed.<\/p>\n<p>Jeden z na\u0161ich in\u017een\u00fdr\u016f vystoupil na VeeamOn v Las Vegas s vynikaj\u00edc\u00ed prezentac\u00ed o tom, z jak\u00fdch \u010d\u00e1st\u00ed se skl\u00e1d\u00e1 Veeam Backup &amp; Replication a s mal\u00fdmi \u00fapravami se stala p\u0159edn\u00e1\u0161kou \u201eKomponenty\u201c. Do t\u00e9to doby jsme ji\u017e m\u011bli n\u011bkolik p\u0159edn\u00e1\u0161ek o r\u016fzn\u00fdch \u010d\u00e1stech funkcionality, ale pr\u00e1v\u011b ta p\u0159edn\u00e1\u0161ka \u201enastavila t\u00f3n\u201c v\u0161em, kter\u00e9 n\u00e1sledovaly p\u0159ed i po. To, jak byla ta p\u0159edn\u00e1\u0161ka strukturov\u00e1na, jak\u00e9 materi\u00e1ly byly pou\u017eity a dal\u0161\u00ed, se stalo na\u0161\u00edm standardem.<\/p>\n<p>Za\u010dali jsme hodn\u011b mluvit o virtualizaci, technologi\u00edch Microsoft, na\u0161ich vlastn\u00edch produktech, zavedli jsme z\u00e1kladn\u00ed \u0161kolen\u00ed pro nov\u00e1\u010dky bez zku\u0161enost\u00ed v IT, na kter\u00fdch \u0159\u00edk\u00e1me v\u0161e, co by mohlo b\u00fdt u\u017eite\u010dn\u00e9 in\u017een\u00fdru podpory \u2013 za\u010d\u00edn\u00e1me se \u201ehardwarem\u201c a zvy\u0161ujeme \u00farovn\u011b abstrakce: Disk API, opera\u010dn\u00ed syst\u00e9my, aplikace, s\u00edt\u011b, virtualizace.<\/p>\n<p>Oczywi\u015bcie jsme ch\u00e1pali a ch\u00e1peme, \u017ee pokus pokr\u00fdt \u0161kolen\u00edmi cel\u00fd spektrum technologi\u00ed, kter\u00e9 vyu\u017e\u00edv\u00e1me, bude nemo\u017en\u00fd nebo, minim\u00e1ln\u011b, nerozumn\u00fd. K tomu, abychom nau\u010dili v\u0161echny funkce jednoho produktu, u\u017e nyn\u00ed pot\u0159ebujeme n\u011bkolik m\u011bs\u00edc\u016f, a produkt p\u0159ece nestoj\u00ed na m\u00edst\u011b, st\u00e1le se objevuje n\u011bco nov\u00e9ho. Nav\u00edc, pouze \u0161kolen\u00ed-p\u0159edn\u00e1\u0161ky, jak jsou, nemohou poskytnout v\u0161e, co budouc\u00ed in\u017een\u00fdr pot\u0159ebuje.<\/p>\n<h3>A co krom\u011b toho?<\/h3>\n<p>\nR\u00e1d \u0159\u00edk\u00e1m, \u017ee u n\u00e1s plat\u00ed pravidlo Pareto: na\u0161imi \u0161kolen\u00edmi d\u00e1v\u00e1me p\u0159ibli\u017en\u011b 20 % toho, co pot\u0159ebuje \u00fasp\u011b\u0161n\u00fd in\u017een\u00fdr, a 80 % z\u016fst\u00e1v\u00e1 na jeho bedrech \u2014 \u010dten\u00ed manu\u00e1l\u016f, pr\u00e1ce v laborato\u0159i, \u0159e\u0161en\u00ed testovac\u00edch a re\u00e1ln\u00fdch \u00faloh atd.<\/p>\n<p>20 % \u2014 \u0161kolen\u00ed \u2014 ve skute\u010dnosti to je t\u00e9m\u011b\u0159 100 % teoretick\u00e9ho z\u00e1kladu, ale s\u00e1m teorie nesta\u010d\u00ed \u2014 plat\u00ed klasick\u00e1 sch\u00e9ma Znalosti-Um\u011bn\u00ed-Dovednosti. M\u016f\u017eeme poskytnout Znalosti, ale rozv\u00edjet Um\u011bn\u00ed a prom\u011b\u0148ovat je v Dovednosti \u2014 to u\u017e je zcela jin\u00fd \u00fakol.<\/p>\n<p>Pr\u00e1v\u011b proto se na\u0161e po\u010d\u00e1te\u010dn\u00ed teoretick\u00e9 p\u0159edn\u00e1\u0161ky velmi rychle doplnily o dal\u0161\u00ed v\u011bci a nyn\u00ed celkov\u00e1 sch\u00e9ma vypad\u00e1 takto:<\/p>\n<ul>\n<li>P\u0159edn\u00e1\u0161ky\/\u0161kolen\u00ed;<\/li>\n<li>Samostatn\u00e1 pr\u00e1ce;<\/li>\n<li>Mentorstv\u00ed.<\/li>\n<\/ul>\n<p>\nS prvn\u00edm bodem je to jasn\u00e9: vezmeme skupinu nov\u00e1\u010dk\u016f, prezentujeme jim teorii a plynule p\u0159ech\u00e1z\u00edme k druh\u00e9mu bodu, p\u0159i\u010dem\u017e na konci p\u0159edn\u00e1\u0161ky zad\u00e1v\u00e1me \"dom\u00e1c\u00ed \u00fakol\" \u2014 ur\u010ditou praktickou \u00falohu, kterou by nov\u00e1\u010dek m\u011bl \"odehr\u00e1t\" v laborato\u0159i a p\u0159edlo\u017eit zpr\u00e1vu v n\u011bjak\u00e9 form\u011b (obvykle je forma voln\u00e1, ale existuj\u00ed i v\u00fdjimky). <\/p>\n<p>\u00dakoly formulujeme z\u00e1m\u011brn\u011b v dost obecn\u00e9 podob\u011b, vyh\u00fdb\u00e1me se p\u0159esn\u00fdm instrukc\u00edm \"jd\u011bte tam, ud\u011blejte to, zaznamenejte, co vid\u00edte\". M\u00edsto toho jednodu\u0161e stanovujeme \u00fakol (nap\u0159\u00edklad: rozvi\u0148te virtu\u00e1ln\u00ed stroj se seznamem t\u011bchto komponent\u016f) a \u017e\u00e1d\u00e1me o proveden\u00ed jak\u00e9hosi \"zkoum\u00e1n\u00ed\" z\u00edskan\u00e9ho v\u00fdsledku, ani\u017e bychom se zab\u00fdvali t\u00edm, jak to ud\u011blat, nebo jak v\u00fdsledek zkontrolovat. T\u00edm chceme nov\u00e1\u010dky nau\u010dit (zejm\u00e9na ty, kte\u0159\u00ed na za\u010d\u00e1tku sv\u00e9 cesty nejsou s IT a myslen\u00edm in\u017een\u00fdrsk\u00e9 komunity p\u0159\u00edli\u0161 obezn\u00e1meni) samostatnosti my\u0161len\u00ed, dovednosti \u010dten\u00ed dokumentace a anal\u00fdzy vznikl\u00fdch probl\u00e9m\u016f, a co je velmi d\u016fle\u017eit\u00e9, porozum\u011bn\u00ed sv\u00fdm hranic\u00edm.<\/p>\n<p>V\u0161ichni v\u00edme, \u017ee n\u011bkdy \u0159e\u0161en\u00ed \u00falohy naraz\u00ed na ze\u010f, jako by se p\u0159ed n\u00e1mi objevila bari\u00e9ra, kterou nelze p\u0159ekonat. A pochopen\u00ed, v jak\u00fdch p\u0159\u00edpadech se vyplat\u00ed pokra\u010dovat v \u00fasil\u00ed o jej\u00ed p\u0159ekon\u00e1n\u00ed, a kdy je \u010das naj\u00edt n\u011bkoho, kdo m\u016f\u017ee pomoci \u2014 to je tak\u00e9 velmi d\u016fle\u017eit\u00e1 dovednost pro in\u017een\u00fdra, kter\u00fd pracuje v t\u00fdmu.<\/p>\n<p>Na\u0161\u00edm \"pomocn\u00edkem\" pro nov\u00e1\u010dka je mentor.<\/p>\n<p>P\u0159ehodnotit mentora je naprosto nemo\u017en\u00e9. Posu\u010fte sami, on je prvn\u00ed \u201ekontaktn\u00ed bod\u201c pro nov\u00e1\u010dka, kter\u00e9mu je p\u0159id\u011blen, ten, kdo m\u016f\u017ee odpov\u011bd\u011bt na v\u011bt\u0161inu ot\u00e1zek a pomoci v mnoha situac\u00edch \u2014 a opravit ty \u0161patn\u00e9 vzorce (v technick\u00e9 oblasti, v obchodn\u00ed etice, v kultu\u0159e spole\u010dnosti), kter\u00e9 m\u016f\u017ee p\u0159ehl\u00e9dnout i tren\u00e9r, a dokonce i t\u00fdmov\u00fd vedouc\u00ed.<\/p>\n<h3>A to je v\u0161echno o n\u011bm?<\/h3>\n<p>\nP\u0159edn\u00e1\u0161ky-tr\u00e9ninky, mentoring, samostatn\u00e1 pr\u00e1ce \u2014 to jsou t\u0159i hlavn\u00ed cihly, kter\u00e9 tvo\u0159\u00ed n\u00e1\u0161 vzd\u011bl\u00e1vac\u00ed program. Ale je to opravdu v\u0161echno, co lze \u0159\u00edct? Samoz\u0159ejm\u011b, \u017ee ne!<br \/>\nI kdy\u017e m\u00e1me slu\u0161n\u00fd pl\u00e1n, \u010dty\u0159i kompletn\u00ed vzd\u011bl\u00e1vac\u00ed programy (p\u00e1t\u00fd je na cest\u011b), neust\u00e1le sb\u00edr\u00e1me sv\u00e9 \u201ecenn\u00e9 \u00falovky\u201c. Vzd\u011bl\u00e1v\u00e1n\u00ed je \u017eiv\u00e9 tak, jak je \u017eiv\u00fd n\u00e1\u0161 produkt, a proto neust\u00e1le p\u0159ich\u00e1z\u00ed jak nov\u00e9 informace, tak nov\u00e9 zp\u016fsoby, jak je p\u0159edat.<\/p>\n<p>Nap\u0159\u00edklad d\u016fle\u017eit\u00fdm miln\u00edkem pro n\u00e1s bylo pochopen\u00ed, \u017ee skute\u010dn\u011b opakujeme \u0161koln\u00ed\/univerzitn\u00ed vzd\u011bl\u00e1v\u00e1n\u00ed v\u00edc ne\u017e z v\u011bt\u0161iny, a ne v\u017edy to funguje. U\u010d\u00edme dosp\u011bl\u00e9 lidi, se zku\u0161enostmi, se sv\u00fdmi strachy a preferencemi. A takov\u00fd \u201e\u0161koln\u00ed\u201c syst\u00e9m lidi trochu d\u011bs\u00ed (pojmenujme v\u011bci prav\u00fdmi jm\u00e9ny \u2014 v 95% p\u0159\u00edpad\u016f jak\u00e9koli frustrace kv\u016fli \u0161koln\u00edmu modelu pramen\u00ed ze strachu): v\u0161ichni jsme n\u011bjak pro\u0161li \u0161kolou a univerzitou, a v\u011bt\u0161inou to byl vcelku traumatizuj\u00edc\u00ed z\u00e1\u017eitek, a proto se ho rozhodn\u011b nechceme opakovat.<\/p>\n<p><img decoding=\"async\" alt=\"Co v\u00e1s ve \u0161kole neu\u010d\u00ed: jak p\u0159ipravujeme technick\u00e9 podpor\u00e1\u0159e\" src=\"\/wp-content\/uploads\/2019\/11\/0ed09dbec1f79d3de80214095207fb19.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nOdtud za\u010d\u00edn\u00e1me (ano, teprve za\u010d\u00edn\u00e1me, ale \"cesta tis\u00edc mil...\" a tak d\u00e1le) p\u0159ehodnocovat sv\u00e9 p\u0159\u00edstupy. P\u0159ipomn\u011bli jsme si\/poznali jsme andragogiku (vzd\u011bl\u00e1v\u00e1n\u00ed dosp\u011bl\u00fdch \u2014 na rozd\u00edl od pedagogiky, kter\u00e1 se v podstat\u011b t\u00fdk\u00e1 vzd\u011bl\u00e1v\u00e1n\u00ed d\u011bt\u00ed) s jej\u00edm zam\u011b\u0159en\u00edm na zku\u0161enosti, pochopen\u00ed c\u00edl\u016f, s nuancemi t\u00fdkaj\u00edc\u00edmi se osvojen\u00ed informac\u00ed a pohodl\u00ed student\u016f, d\u016fle\u017eitost\u00ed emocion\u00e1ln\u00ed slo\u017eky (pro d\u011bti je to dokonce d\u016fle\u017eit\u011bj\u0161\u00ed), nezbytnost\u00ed praktick\u00e9ho aspektu a tak d\u00e1le. Poznali jsme <noindex><a rel=\"nofollow\" href=\"https:\/\/ru.wikipedia.org\/wiki\/%D0%9C%D0%BE%D0%B4%D0%B5%D0%BB%D1%8C_%D0%9A%D0%BE%D0%BB%D0%B1%D0%B0\">Kolbov\u011b cyklu<\/a><\/noindex> a nyn\u00ed ot\u00e1\u010d\u00edme na\u0161e \u0161kolen\u00ed, p\u0159i\u010dem\u017e p\u0159em\u00fd\u0161l\u00edme, jak p\u0159iv\u00e9st i \u010dlov\u011bka, kter\u00fd je \u00fapln\u011b \u201emimo t\u00e9ma\u201c, k tr\u00e9ninku ji\u017e s n\u011bjakou zku\u0161enost\u00ed, kterou mu pom\u016f\u017eeme aktualizovat a doplnit, prohloubit a vylep\u0161it, a co je d\u016fle\u017eit\u00e9, poskytnout nejen holou teorii, ale i praktick\u00e9 znalosti, kter\u00e9 lze transformovat na dovednosti s pomoc\u00ed mentora nebo samostatn\u011b.<\/p>\n<p>Pozvali jsme business tren\u00e9ry, kte\u0159\u00ed s na\u0161imi lektory str\u00e1vili hodn\u011b \u010dasu na dovednostech ve\u0159ejn\u00e9ho vystupov\u00e1n\u00ed, hovo\u0159ili o emoc\u00edch, tr\u00e9novali asertivitu, nab\u00eddli n\u00e1stroje pro \u0159\u00edzen\u00ed skupinov\u00e9 dynamiky a samoz\u0159ejm\u011b n\u00e1m pomohli odpov\u011bd\u011bt na ot\u00e1zky \u201eco chceme od vzd\u011bl\u00e1v\u00e1n\u00ed?\u201c a \u201ejak\u00fd je n\u00e1\u0161 kone\u010dn\u00fd c\u00edl?\u201c. V\u00fdsledky jsou ji\u017e viditeln\u00e9 \u2014 n\u011bkter\u00e9 \u0161kolen\u00ed, kter\u00e9 d\u0159\u00edve sb\u00edraly nejv\u00edce zp\u011btn\u00e9 vazby v duchu \u201enuda a nic nen\u00ed jasn\u00e9\u201c, nyn\u00ed naz\u00fdvaj\u00ed t\u00e9m\u011b\u0159 nejobl\u00edben\u011bj\u0161\u00edmi a nejv\u00edce inspirativn\u00edmi \u2014 a to p\u0159itom lektor z\u016fstal stejn\u00fd!<\/p>\n<p>A tak\u00e9 se k n\u00e1m ned\u00e1vno p\u0159ipojil p\u00e1r skv\u011bl\u00fdch a motivovan\u00fdch lid\u00ed, kte\u0159\u00ed hovo\u0159\u00ed o Knowledge Centered Support a o tom, jak vytv\u00e1\u0159et videokurzy \u2014 a od nich jsme \u010derpali spoustu dobr\u00fdch n\u00e1pad\u016f, jak p\u0159epracovat ty posledn\u00ed a vyhnout se stylu \u201enahr\u00e1vka webin\u00e1\u0159e\u201c k hezk\u00fdm a jednoduch\u00fdm kurz\u016fm, kter\u00e9 jednodu\u0161e a srozumiteln\u011b p\u0159ed\u00e1vaj\u00ed v\u0161e, co chceme, a nedovoluj\u00ed utopit se v rozmanitosti metod poskytov\u00e1n\u00ed informac\u00ed.<\/p>\n<p>Nav\u00edc, te\u010f jsme se zam\u011b\u0159ili nejen na technick\u00e9 aspekty vzd\u011bl\u00e1v\u00e1n\u00ed, tedy na tzv. hard skills, ale tak\u00e9 pracujeme na soft skills, a to nejen pro lektory nebo management, ale i pro in\u017een\u00fdry. D\u011bl\u00e1me to proto, aby hypotetick\u00fd Ignat, kter\u00fd p\u0159ijde do firmy, mohl rozv\u00edjet dovednosti, kter\u00e9 bude m\u00edt ve sv\u00e9 pr\u00e1ci na 100% nezbytn\u00e9, um\u011bl \u0159\u00eddit sv\u00e9 emoce, a v\u011bd\u011bl, \u017ee v jak\u00e9koliv, i t\u00e9 nejobt\u00ed\u017en\u011bj\u0161\u00ed a beznad\u011bjn\u00e9 situaci nebude s\u00e1m: proto\u017ee Podpora je o lidech a \u201emy sv\u00e9 v nouzi neopou\u0161t\u00edme\u201c. P\u0159ed prvn\u00edmi p\u0159\u00edchoz\u00edmi telefonn\u00edmi hovory si zahrajeme s nov\u00e1\u010dkem rolov\u00e9 hry, abychom mu pomohli adaptovat se na proces a naj\u00edt sv\u016fj styl odpov\u011bd\u00ed, p\u0159ed prvn\u00edmi p\u0159\u00edpady \u0159ekneme, jak s nimi nejl\u00e9pe pracovat a na co se zam\u011b\u0159it, a b\u011bhem cel\u00e9ho procesu budeme sledovat a pom\u00e1hat.<br \/>\nMy jsme podpora. A koho m\u00e1me podporovat p\u0159edev\u0161\u00edm, ne\u017e na\u0161e vlastn\u00ed?<\/p>\n<h3>A nakonec p\u00e1r slov...<\/h3>\n<p>\nUv\u011bdomuji si, \u017ee m\u016fj p\u0159\u00edb\u011bh zn\u00ed chvaln\u011b. A p\u0159itom se nechlub\u00edm \u2014 to je n\u00e1\u0161 p\u0159\u00edb\u011bh, na\u0161e p\u0159\u00edtomnost a jen mal\u00e1 \u010d\u00e1st pl\u00e1n\u016f do budoucnosti.<\/p>\n<p>Na\u0161e vzd\u011bl\u00e1v\u00e1n\u00ed nen\u00ed perfektn\u00ed. M\u00e1me spoustu nedostatk\u016f a ud\u011blali jsme mnoho chyb \u2014 to je hr\u016fza! Dost\u00e1v\u00e1me spoustu zp\u011btn\u00e9 vazby, a v\u011bt\u0161inou nen\u00ed pochvaln\u00e1; p\u00ed\u0161\u00ed n\u00e1m o probl\u00e9mech, nedostatc\u00edch a \u017e\u00e1douc\u00edch vylep\u0161en\u00edch \u2014 jeliko\u017e \u0161kol\u00edme na cel\u00e9m sv\u011bt\u011b, tak m\u00e1me opravdu rozmanitou zp\u011btnou vazbu, a kdy\u017e vezmeme v \u00favahu kulturn\u00ed zvl\u00e1\u0161tnosti\u2026<\/p>\n<p><img decoding=\"async\" alt=\"Co v\u00e1s ve \u0161kole neu\u010d\u00ed: jak p\u0159ipravujeme technick\u00e9 podpor\u00e1\u0159e\" src=\"\/wp-content\/uploads\/2019\/11\/746c510b271aa6e9e1a0ddf7298806d0.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nM\u00e1me prostor pro zlep\u0161en\u00ed, a d\u00edky Bohu, m\u00e1me lidi, kte\u0159\u00ed jsou ochotni pracovat, kritizovat, diskutovat a navrhovat novinky. To je velk\u00fd zdroj a velk\u00e1 podpora. <\/p>\n<p>A Podpora \u2014 to jsou lid\u00e9 \u2014 pr\u00e1v\u011b lid\u00e9 d\u011blaj\u00ed vzd\u011bl\u00e1v\u00e1n\u00ed, vzd\u011bl\u00e1v\u00e1n\u00ed pom\u00e1h\u00e1 nov\u00fdm pracovn\u00edk\u016fm za\u010d\u00edt p\u0159in\u00e1\u0161et prosp\u011bch d\u0159\u00edve a rychleji se vyvinout v dobr\u00e9 in\u017een\u00fdry, a dob\u0159\u00ed in\u017een\u00fd\u0159i d\u011blaj\u00ed sv\u011bt lep\u0161\u00edm.<\/p>\n<p>\u2026 a t\u00edmto mi dovolte ukon\u010dit povolen\u00e9 \u0159e\u010di.<\/p>\n<p>Zdroj: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/veeam\/blog\/477710\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0412\u043e\u0442 \u0438 \u043e\u0431\u0435\u0449\u0430\u043d\u043d\u0430\u044f \u201c\u0434\u0440\u0443\u0433\u0430\u044f \u0438\u0441\u0442\u043e\u0440\u0438\u044f\u201d. Challenge \u0415\u0441\u043b\u0438 \u0431\u044b \u0447\u0435\u0442\u044b\u0440\u0435 \u0433\u043e\u0434\u0430 \u043d\u0430\u0437\u0430\u0434 \u043c\u0435\u043d\u044f \u0441\u043f\u0440\u043e\u0441\u0438\u043b\u0438: \u201c\u041a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u043e\u0431\u0443\u0447\u0430\u0442\u044c \u043d\u043e\u0432\u0438\u0447\u043a\u043e\u0432 \u0432 \u0418\u0422 \u043e\u0442\u0434\u0435\u043b\u0435\/\u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438?\u201d \u2014 \u044f, \u043d\u0435 \u0437\u0430\u0434\u0443\u043c\u044b\u0432\u0430\u044f\u0441\u044c, \u0432\u044b\u0434\u0430\u043b \u0431\u044b: \u201c\u041f\u043e \u043c\u0435\u0442\u043e\u0434\u0443 \u201c\u043e\u0431\u0435\u0437\u044c\u044f\u043d\u043a\u0430 \u0432\u0438\u0434\u0438\u0442 \u2014 \u043e\u0431\u0435\u0437\u044c\u044f\u043d\u043a\u0430 \u043f\u043e\u0434\u0440\u0430\u0436\u0430\u0435\u0442\u201d, \u0442\u043e \u0435\u0441\u0442\u044c \u043f\u0440\u0438\u043a\u0440\u0435\u043f\u0438\u0442\u0435 \u043d\u043e\u0432\u0438\u0447\u043a\u0430 \u043a \u0431\u043e\u043b\u0435\u0435 \u043e\u043f\u044b\u0442\u043d\u043e\u043c\u0443 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0443, \u0438 \u043f\u0443\u0441\u0442\u044c \u0441\u043c\u043e\u0442\u0440\u0438\u0442, \u043a\u0430\u043a \u0432\u044b\u043f\u043e\u043b\u043d\u044f\u044e\u0442\u0441\u044f \u0442\u0438\u043f\u0438\u0447\u043d\u044b\u0435 \u0437\u0430\u0434\u0430\u0447\u0438\u201d. \u042d\u0442\u043e\u0442 \u043f\u043e\u0434\u0445\u043e\u0434 \u0440\u0430\u0431\u043e\u0442\u0430\u043b \u0443 \u043c\u0435\u043d\u044f \u0440\u0430\u043d\u044c\u0448\u0435, \u043e\u043d [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-53316","post","type-post","status-publish","format-standard","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0412\u043e\u0442 \u0438 \u043e\u0431\u0435\u0449\u0430\u043d\u043d\u0430\u044f \u201c\u0434\u0440\u0443\u0433\u0430\u044f \u0438\u0441\u0442\u043e\u0440\u0438\u044f\u201d.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/cs\/blog\/administrirovanie\/chemu-ne-uchat-v-shkole-kak-my-gotovim-inzhenerov-tehpodderzhki\" \/>\n\t\t<meta 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