<\/a><\/noindex><\/p>\nP\u0159ipad\u00e1 mi, \u017ee zajde k mana\u017eerovi \u2013 program\u00e1to\u0159i toti\u017e moc nemaj\u00ed r\u00e1di, kdy\u017e mluv\u00ed s klienty? Promluv\u00ed si, mana\u017eer si zap\u00ed\u0161e do not\u00fdsku, co chce klient, a sl\u00edb\u00ed vy\u0159e\u0161it klient\u016fv probl\u00e9m.<\/p>\n
Klient je netrp\u011bliv\u00fd \u2013 chce odevzdat pen\u00edze. Ale zat\u00edm \u2013 nen\u00ed komu, a za co. \u0160imr\u00e1 mana\u017eera za ramenem \u2013 no, kamar\u00e1de, komu ty pen\u00edze p\u0159edat? Ne, \u0159\u00edk\u00e1 mana\u017eer, po\u010dkej, je\u0161t\u011b je brzy.<\/p>\n
Klient si povzdechne a posad\u00ed se na stole\u010dek v rohu kancel\u00e1\u0159e, s hrom\u00e1dkou pen\u011bz na kolenou. A mana\u017eer jde na dal\u0161\u00ed sch\u016fzku, nebo si pov\u00edd\u00e1 o n\u011b\u010dem s jin\u00fdmi mana\u017eery a program\u00e1tory. A pen\u00edze le\u017e\u00ed na kolenou.<\/p>\n
Takto ub\u00edh\u00e1 den (no, p\u0159edstavte si, \u017ee takov\u00fd klient se v\u016fbec nena\u0161el, jako babi\u010dka na \u00fa\u0159ad\u011b pr\u00e1ce). Jenom slzy mu padaj\u00ed na hrom\u00e1dku pen\u011bz, a \u010dek\u00e1, a \u010dek\u00e1, a \u010dek\u00e1...<\/p>\n
Mana\u017eer si ob\u010das vzpomene na \u00fakol, ale zat\u00edm nev\u00ed, co s n\u00edm d\u011blat. M\u011bl by si trochu uspo\u0159\u00e1dat informace, prov\u00e9st alespo\u0148 povrchn\u00ed anal\u00fdzu, nebo\u0165 program\u00e1to\u0159i se toho neujmou. Ale te\u010f nen\u00ed \u010das... Nechme klienta je\u0161t\u011b po\u010dkat, a\u0165 si pen\u00edze le\u017e\u00ed.<\/p>\n
Kone\u010dn\u011b klient nevydr\u017e\u00ed, p\u0159ibl\u00ed\u017e\u00ed se k mana\u017eerovi a k\u0159i\u010d\u00ed \u2013 komu ty pen\u00edze odevzdat??!!.. Hned, hned, odpov\u00edd\u00e1 mana\u017eer, a ani\u017e by \u00fakol uspo\u0159\u00e1dal, jde hledat vykonavatele. Klient, spokojen\u00fd alespo\u0148 s nejak\u00fdm pohybem, se op\u011bt posad\u00ed na sv\u016fj stole\u010dek. Pen\u00edze \u010dekaj\u00ed.<\/p>\n
V\u00fdb\u011br dodavatele neprob\u00edh\u00e1 hladce. Nikdo nechce pomoci z\u00e1kazn\u00edkovi zbavit se pen\u011bz. N\u011bkte\u0159\u00ed \u0159\u00edkaj\u00ed \u2013 up\u0159esn\u011bte zad\u00e1n\u00ed, nic nen\u00ed jasn\u00e9. Jin\u00ed \u0159\u00edkaj\u00ed \u2013 pot\u0159ebujete analytika. T\u0159et\u00ed \u0159\u00edkaj\u00ed \u2013 jsem zanepr\u00e1zdn\u011bn\u00fd. Takto ub\u011bhne n\u011bkolik dn\u00ed. A pen\u00edze \u010dekaj\u00ed.<\/p>\n
Nakonec, s obt\u00ed\u017eemi, se dodavatel najde. Zvedne se ze \u017eidle, p\u0159istoup\u00ed k z\u00e1kazn\u00edkovi a znovu vyjas\u0148uje v\u0161echny podrobnosti \u00fakolu. Z\u00e1kazn\u00edk se je\u0161t\u011b jednou pt\u00e1 \u2013 komu d\u00e1t pen\u00edze? Je\u0161t\u011b brzy \u2013 \u0159\u00edk\u00e1 program\u00e1tor. Po\u010dkejte, pane.<\/p>\n
N\u011bkolik dn\u00ed bal\u00ed\u010dek pen\u011bz \u010dek\u00e1 v \u0159ad\u011b. Po\u0159\u00e1dek v \u0159ad\u011b nikomu nen\u00ed zn\u00e1m, ani program\u00e1torovi. P\u0159\u00edle\u017eitostn\u011b vznikaj\u00ed prostoje. Nap\u0159\u00edklad, kdy\u017e n\u011bco nen\u00ed jasn\u00e9, a zeptat se je trapn\u00e9, proto\u017ee by pochopili, \u017ee se v tom nevyzn\u00e1te. Mohou v\u00e1s i poslat, i kdy\u017e obrazy za oponou.<\/p>\n
N\u011bkdy program\u00e1tor \u010dek\u00e1 a\u017e do posledn\u00ed chv\u00edle \u2013 dokud se z\u00e1kazn\u00edk znovu nepopud\u00ed, nep\u0159ijde a nep\u0159ed\u00e1 mu bal\u00ed\u010dek pen\u011bz. Ten bal\u00ed\u010dek u\u017e mu p\u00e1l\u00ed do rukou, cel\u00fdm srdcem chce zbavit t\u011b\u017ek\u00e9ho b\u0159emene. Ale nem\u016f\u017ee \u2013 nikdo se nena\u0161el, kdo by tyto pen\u00edze pot\u0159eboval. V\u0161ichni se od nich odvracej\u00ed jako od moru.<\/p>\n
A kone\u010dn\u011b, z\u00e1zrak se stal! \u00dakol je vy\u0159e\u0161en! Z\u00e1kazn\u00edk b\u011b\u017e\u00ed, jako by ho u\u0161kl\u00edbla v\u010dela, aby p\u0159edal pen\u00edze!<\/p>\n
I hned se stane dal\u0161\u00ed z\u00e1zrak \u2013 v\u0161ichni \u00fa\u010dastn\u00edci procesu, jako m\u00e1vnut\u00edm kouzeln\u00e9ho proutku, tak\u00e9 uvid\u011bli pen\u00edze! Zat\u00edmco byly pen\u00edze v rukou z\u00e1kazn\u00edka a naz\u00fdvaly se \u201e\u00fakol\u201c, nikdo si jich nev\u0161iml. Kdy\u017e ale p\u0159\u00edjemn\u011b za\u0161ustily bankovky, v\u0161ichni si vzpomn\u011bli, pro\u010d p\u0159i\u0161li do pr\u00e1ce.<\/p>\n
Mysl\u00edte, \u017ee to je le\u017e? Existuje statistika, kterou ne v\u0161ichni berou v \u00favahu \u2013 \u017eivotnost \u00fakol\u016f, zvl\u00e1\u0161t\u011b pokud se p\u0159epo\u010d\u00edtaj\u00ed na pen\u00edze. Obvykle se spokoj\u00ed s n\u011bjak\u00fdmi SLA nebo objemov\u00fdmi ukazateli \u2013 kolik \u00fakol\u016f splnili, kolik z nich v term\u00ednu atd.<\/p>\n
A co je tu zaj\u00edmav\u011bj\u0161\u00ed? Skute\u010dn\u00e1 pr\u00e1ce na \u00fakolu m\u016f\u017ee trvat jen p\u00e1r hodin. Na dv\u011b hodiny pr\u00e1ce m\u016f\u017ee b\u00fdt pot\u0159eba t\u00fdden, dva nebo m\u011bs\u00edc. V\u0161echny \u00fakoly vis\u00ed v dlouh\u00fdch front\u00e1ch, jako babi\u010dky v poliklinice. Kolem n\u00e1s, po v\u0161ech na\u0161ich kancel\u00e1\u0159\u00edch, vis\u00ed bal\u00ed\u010dky pen\u011bz, kter\u00e9 nepot\u0159ebujeme. Pen\u00edze tr\u010d\u00ed ze v\u0161ech \u0161kv\u00edr, plavou v umyvadlech, vis\u00ed ze stropu, motaj\u00ed se po podlaze od pr\u016fvanu. Boj\u00edme se t\u011bch pen\u011bz, odkl\u00e1d\u00e1me je na pozd\u011bji, p\u0159ihr\u00e1v\u00e1me si je navz\u00e1jem, schov\u00e1v\u00e1me je z o\u010d\u00ed pod sukno, ned\u00e1v\u00e1me jim \u017e\u00edt plnohodnotn\u00fd \u017eivot.<\/p>\n
Trochu to p\u0159ipom\u00edn\u00e1 sov\u011btsk\u00fd vtip:
Zkuste se na \u00fakoly d\u00edvat jako na pen\u00edze. Zkuste se vc\u00edtit do role klienta. Zajd\u011bte si k obvodn\u00edmu l\u00e9ka\u0159i, pokud jste zapomn\u011bli na tyto pocity \u2013 \u00fapln\u00e9 bezmocnosti, i kdy\u017e m\u00e1te pen\u00edze.<\/p>\n
Zkuste alespo\u0148 v duchu naz\u00fdvat \u00fakoly pen\u011bzi. Ne \u201ekolik m\u00e1m \u00fakol\u016f v pr\u00e1ci\u201c, ale \u201ekolik m\u00e1m pen\u011bz v pr\u00e1ci\u201c. Ne \u201ejak dlouho u\u017e vis\u00ed tento \u00fakol?\u201c, ale \u201ejak dlouho jsem si nevzal pen\u00edze od klienta?\u201c. Ne \u201epouva\u017euju nad t\u00edmto \u00fakolem v p\u00e1tek\u201c, ale \u201ej\u00e1 pen\u00edze nepot\u0159ebuji, a\u0165 z\u016fstanou u klienta, nebo a\u0165 je d\u00e1 n\u011bkomu jin\u00e9mu\u201c. Ne \u201esakra, jak\u00fd nepochopiteln\u00fd \u00fakol, co s t\u00edm d\u011blat?\u201c, ale \u201each, sakra, kolik pen\u011bz p\u0159inesl, ani si to neuv\u011bdomuje!\u201c<\/p>\n
D\u016fle\u017eit\u00e9 nen\u00ed jen mno\u017estv\u00ed pen\u011bz, ale tak\u00e9 rychlost, s jakou p\u0159ech\u00e1zej\u00ed od klienta k v\u00e1m. Pro klienta to znamen\u00e1 \u2013 rychlost \u0159e\u0161en\u00ed jeho probl\u00e9mu. S pen\u011bzi je ochoten se rozlou\u010dit u\u017e v okam\u017eiku, kdy zvedl telefon, ve\u0161el do kancel\u00e1\u0159e nebo poslal e-mail.<\/p>\n
Na tom je v\u0161ak i pozitivn\u00ed t\u00f3n: jsme v\u0161ichni takov\u00ed. Ka\u017ed\u00fd n\u00e1\u0161 a v\u00e1\u0161 konkurent. V\u0161ichni \u0159\u00edkaj\u00ed, \u017ee cht\u011bj\u00ed pen\u00edze. A tak\u00e9, \u017ee jim chyb\u00ed specialist\u00e9. \u017de trh stagnuje. \u017de za to m\u016f\u017ee dodavatel. \u017de je klienti podv\u00e1d\u011bj\u00ed. \u017de mlad\u00ed lid\u00e9 hloupnou s ka\u017ed\u00fdm rokem. \u017de makroekonomick\u00e1 situace, politika \u010cNB, demografie, bla-bla-bla a je\u0161t\u011b spousta chytr\u00fdch slov.<\/p>\n
A p\u0159itom jsou obalen\u00ed pen\u011bzi jako pes blechami. Ale mysl\u00ed si, \u017ee to jsou \u00fakoly.habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"\u041c\u044b\u0441\u043b\u0435\u043d\u043d\u043e \u043e\u0442\u043e\u0440\u0432\u0438\u0442\u0435\u0441\u044c \u043e\u0442 \u043f\u0440\u0438\u0432\u044b\u0447\u043d\u043e\u0433\u043e \u0432\u0437\u0433\u043b\u044f\u0434\u0430 \u043d\u0430 \u0440\u0430\u0431\u043e\u0442\u0443 \u2013 \u0441\u0432\u043e\u044e \u0438 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. \u042f \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u044e \u0432\u0430\u043c \u043f\u043e\u0434\u0443\u043c\u0430\u0442\u044c \u043e \u043f\u0443\u0442\u0438 \u0434\u0435\u043d\u0435\u0433 \u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. \u042f, \u0432\u044b, \u0432\u0430\u0448\u0438 \u0441\u043e\u0441\u0435\u0434\u0438, \u0432\u0430\u0448 \u043d\u0430\u0447\u0430\u043b\u044c\u043d\u0438\u043a \u2013 \u0432\u0441\u0435 \u043c\u044b \u0441\u0442\u043e\u0438\u043c \u043d\u0430 \u043f\u0443\u0442\u0438 \u0434\u0435\u043d\u0435\u0433. \u041c\u044b \u043f\u0440\u0438\u0432\u044b\u043a\u043b\u0438 \u0432\u0438\u0434\u0435\u0442\u044c \u0434\u0435\u043d\u044c\u0433\u0438 \u0432 \u0432\u0438\u0434\u0435 \u0437\u0430\u0434\u0430\u0447. \u0412\u044b, \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e, \u0438 \u043d\u0435 \u0434\u0443\u043c\u0430\u0435\u0442\u0435 \u043e \u043d\u0438\u0445, \u043a\u0430\u043a \u043e \u0434\u0435\u043d\u044c\u0433\u0430\u0445. \u0415\u0441\u043b\u0438 \u0432\u044b \u2013 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u0438\u0441\u0442, \u0442\u043e […]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-55355","post","type-post","status-publish","format-standard","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t