{"id":33416,"date":"2019-10-31T21:52:27","date_gmt":"2019-10-31T18:52:27","guid":{"rendered":"https:\/\/prohoster.info\/blog\/3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami\/"},"modified":"2019-10-31T21:52:27","modified_gmt":"2019-10-31T18:52:27","slug":"3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami","status":"publish","type":"post","link":"https:\/\/prohoster.info\/da\/blog\/administrirovanie\/3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami","title":{"rendered":"3CX V16 Update 1 Beta \u2013 nye funktioner til chat og Call Flow Service til softwarestyring af opkald.","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Efter den nylige udgivelse <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/450264\/\">3CX v16<\/a><\/noindex> har vi allerede forberedt den f\u00f8rste opdatering 3CX V16 Update 1 Beta. Den inkluderer nye funktioner til virksomhedschat og den opdaterede Call Flow Service, som sammen med udviklingsmilj\u00f8et Call Flow Designer (CFD) g\u00f8r det muligt at skabe komplekse taleapplikationer i C#.<\/p>\n<h2>Den opdaterede virksomhedschat<\/h2>\n<p>\nkommunikationswidget <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/wordpress-live-chat-talk\/\">3CX Live Chat &amp; Talk<\/a><\/noindex> bliver fortsat aktivt udviklet. I opdateringen Update 1 'h\u00e6nger' widgeten uafh\u00e6ngigt af overgange mellem sider og faner. Bes\u00f8gende kan nu navigere p\u00e5 dit websted, mens chatvinduet forbliver tilg\u00e6ngeligt for \u00f8jeblikkelig kommunikation.<\/p>\n<p>Der er ogs\u00e5 interessante funktioner i 3CX virksomhedschat.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p><img decoding=\"async\" alt=\"3CX V16 Update 1 Beta \u2013 nye funktioner til chat og Call Flow Service til softwarestyring af opkald.\" src=\"\/wp-content\/uploads\/2019\/05\/7034e2e605dfe071708a687c20a7abc9.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nNu er f\u00f8lgende handlinger (a) tilg\u00e6ngelige for beskeder:<\/p>\n<ul>\n<li>Afslut chat-session \u2014 afslutte chatten med 3CX-brugeren (eller webstedets bes\u00f8gende).\n<\/li>\n<li>Bloker anonym bruger \u2014 blokere brugeren (IP-adressen) fra indkommende beskeder og opkald.\n<\/li>\n<li>Slet \u2014 slette chat.\n<\/li>\n<li>Arkiv\u00e9r \u2014 arkivere chatten (flytte til Arkiv-mappen) og fjerne den fra webklientens interface. Fremtidige funktioner relateret til arkivering af chats vil blive tilg\u00e6ngelige.\n<\/li>\n<li>Overf\u00f8r \u2014 v\u00e6lge et ekstra 3CX-nummer (en anden bruger) og overf\u00f8re den videre kommunikation til ham. Praktisk ved kommunikation med webstedets bes\u00f8gende, hvis det er n\u00f8dvendigt at overf\u00f8re den p\u00e5begyndte samtale til en anden specialist.\n<\/li>\n<\/ul>\n<p>\nDerudover f\u00e5r brugeren et pop-up-notifikation ved indkommende chat, hvor man hurtigt kan svare p\u00e5 beskeden (b).<\/p>\n<p>Hvis beskeden kom fra webstedet via 3CX Live Chat &amp; Talk widgeten, er der nu en r\u00e6kke nye muligheder tilg\u00e6ngelige.<\/p>\n<p><img decoding=\"async\" alt=\"3CX V16 Update 1 Beta \u2013 nye funktioner til chat og Call Flow Service til softwarestyring af opkald.\" src=\"\/wp-content\/uploads\/2019\/05\/b95402aae4d600a5f6d1fdda070f5928.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<ol>\n<li>Den indkommende besked kommer ind i 3CX webklientens interface som fra brugeren WebVisitor for hurtig identifikation.\n<\/li>\n<li>Hvis beskeden kommer ind i Operat\u00f8rernes K\u00f8, oprettes der automatisk en chatgruppe, hvor alle operat\u00f8rer fra denne K\u00f8 tilf\u00f8jes. Operat\u00f8rerne ser korrespondancen med kunden og kan sammen svare, indtil en af dem forts\u00e6tter samtalen med kunden individuelt. For webstedets bes\u00f8gende vises denne chat som en samtale med \u00e9n operat\u00f8r med det navngivne Sender name angivet i widgetens konfiguration.\n<\/li>\n<li>I det \u00f8verste h\u00f8jre menu er der ikoner for hurtige handlinger, der tidligere er beskrevet \u2014 Arkiv\u00e9r, Fremad, Tag.\n<\/li>\n<li>Take-handlingen g\u00f8r det muligt for en af operat\u00f8rerne i Queue at \"tage\" gruppechatten med website-bes\u00f8gende over til sig og forts\u00e6tte en personlig samtale. Hvis widget'en er konfigureret til at tillade opkald, f\u00e5r den bes\u00f8gende en Call-knap, som de kan trykke p\u00e5 for at forts\u00e6tte kommunikationen via lyd eller video.\n<\/li>\n<\/ol>\n<p>\nDer er ogs\u00e5 tilf\u00f8jet intuitivt forst\u00e5elige ikoner til diskussioner i chatten. Disse g\u00f8r det hurtigt at adskille chats med bes\u00f8gende p\u00e5 websitet fra kolleger (brugere af PBX). En anden praktisk funktion er at svare p\u00e5 e-mail. Operat\u00f8ren kan klikke p\u00e5 bes\u00f8gendes e-mail og svare dem efter chatten er afsluttet. Bes\u00f8gendes adresse kan hentes online eller via en offline-formular.<\/p>\n<p>Funktionerne er pr\u00e6senteret i denne video.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"EK7jbAYRGIw\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/EK7jbAYRGIw\/hqdefault.jpg\" alt=\"Afspil video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p>\n<h2>Call Flow Service og udviklingsmilj\u00f8et Call Flow Designer<\/h2>\n<p>\n3CX v16 Update 1 Beta inkluderer den nye 3CX Call Flow Apps Service. Den underst\u00f8tter nye 3CX stemme-apps skrevet i C#. Eksisterende apps kan <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/cfd-troubleshooting\/#h.lsc0dfwmd9eg\">konverteres og opdateres<\/a><\/noindex> i <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/blog\/call-flow-designer-v16\/\">i det nye Call Flow Designer<\/a><\/noindex>. Applikationsserveren fungerer lige godt p\u00e5 3CX v16 til Debian \/ Raspbian Linux og Windows. Snart vil der blive tilf\u00f8jet et komplet REST API til at styre opkald samt relevant dokumentation.<\/p>\n<p>Du kan finde mere information om konvertering af eksisterende 3CX-apper i denne video.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"sWmIJ_pxdYo\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/sWmIJ_pxdYo\/hqdefault.jpg\" alt=\"Afspil video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/phone-system-change-log\/\">Komplet changelog<\/a><\/noindex> i 3CX v16 Update 1 Beta.<\/p>\n<h2>Opdateringsinstallation<\/h2>\n<p>\nOpdateringen installeres fra 3CX management interface under Updates. Bem\u00e6rk \u2014 efter installationen af opdateringen konverteres databasen for eksisterende chats. I denne periode er chatten ikke tilg\u00e6ngelig i 3CX-applikationer.<\/p>\n<p>Du kan ogs\u00e5 downloade den fulde distributionspakke af 3CX v16 Update 1 Beta til Windows eller Linux:<\/p>\n<ul>\n<li>Windows: <noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/3CXPhoneSystem_16.0.1.269.exe\">3CX v16 Update 1 Beta<\/a><\/noindex>\n<\/li>\n<li>Linux: <noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/debian9iso\/debian-amd64-netinst-3cx.iso\">3CX v16 til Debian 9 ISO<\/a><\/noindex> \u2013 p\u00e5 sk\u00e6rmen 3CX Update Channel v\u00e6lg Beta.\n<\/li>\n<li>Manuel installation p\u00e5 Debian &amp; Raspbian \u2013 f\u00f8lg installationsvejledningerne i <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/docs\/manual\/installation-linux\/\">Debian<\/a><\/noindex> og <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/installing-pbx-raspberry-pi\/\">Raspberry Pi<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>Kilde: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/451326\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041f\u043e\u0441\u043b\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 3CX v16 \u043c\u044b \u0443\u0436\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u0438\u043b\u0438 \u043f\u0435\u0440\u0432\u043e\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX V16 Update 1 Beta. \u0412 \u043d\u0435\u043c \u0440\u0435\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u043d\u044b \u043d\u043e\u0432\u044b\u0435 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0447\u0430\u0442\u0430 \u0438 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 \u0441\u0435\u0440\u0432\u0438\u0441 Call Flow Service, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e \u0441\u043e \u0441\u0440\u0435\u0434\u043e\u0439 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0438 Call Flow Designer (CFD) \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u0442\u044c \u0441\u043b\u043e\u0436\u043d\u044b\u0435 \u0433\u043e\u043b\u043e\u0441\u043e\u0432\u044b\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u043d\u0430 C#. \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0439 \u0447\u0430\u0442 \u041a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0439 \u0432\u0438\u0434\u0436\u0435\u0442 3CX Live Chat &amp; Talk \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u0442 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":25129,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-33416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041f\u043e\u0441\u043b\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 3CX v16 \u043c\u044b \u0443\u0436\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u0438\u043b\u0438 \u043f\u0435\u0440\u0432\u043e\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX V16 Update 1 Beta.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" 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