{"id":39510,"date":"2019-10-31T22:34:37","date_gmt":"2019-10-31T19:34:37","guid":{"rendered":"https:\/\/prohoster.info\/blog\/telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android\/"},"modified":"2019-10-31T22:34:37","modified_gmt":"2019-10-31T19:34:37","slug":"telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android","status":"publish","type":"post","link":"https:\/\/prohoster.info\/da\/blog\/administrirovanie\/telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android","title":{"rendered":"Telefonsurvey og CRM-s\u00f8gning i 3CX CFD, ny WP-Live Chat Support-plugin, opdatering af Android-appen","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>I de seneste par uger har vi pr\u00e6senteret flere interessante opdateringer og et nyt produkt. Alle disse nyheder og forbedringer stemmer overens med 3CX's politik om at skabe en omkostningseffektiv multikanal callcenter baseret p\u00e5 UC PBX.<br \/>\n\u00a0\u00a0<\/p>\n<h2>Opdatering af 3CX CFD - komponenterne Umfrage og CRM Lookup<\/h2>\n<p>\nDen nye version af 3CX Call Flow Designer (CFD) Update 3 har f\u00e5et en ny komponent kaldet Umfrage, der giver brugerne uden programmeringsevner mulighed for at oprette automatiserede telefonunders\u00f8gelser. Til oprettelsen af unders\u00f8gelsen anvendes en visuel konfigurationsguide.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p>\u00a0<img decoding=\"async\" alt=\"Telefonsurvey og CRM-s\u00f8gning i 3CX CFD, ny WP-Live Chat Support-plugin, opdatering af Android-appen\" src=\"\/wp-content\/uploads\/2019\/10\/47c9234683548d7a0d60e77ee22a83cc.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nIndtil nu kr\u00e6vede oprettelsen af telefonunders\u00f8gelser i 3CX involvering af en programm\u00f8r, der indstillede flere forskellige CFD-komponenter og forbandt dem med C#-kode. P\u00e5 baggrund af brugernes anmodninger har vi skabt den f\u00e6rdige komponent Umfrage, som har f\u00f8lgende funktioner:<\/p>\n<ul>\n<li>Afsender generelle meddelelser, s\u00e5som en velkomstbesked f\u00f8r unders\u00f8gelsen og en meddelelse om, at unders\u00f8gelsen er afsluttet.\n<\/li>\n<li>Stiller sp\u00f8rgsm\u00e5l af forskellige typer: \"Ja \/ Nej\", \"giver en vurdering fra \/ til\" og kan blot optage et stemmesvar.\n<\/li>\n<li>Indsamler abonnenternes svar i en CSV-fil og tilf\u00f8jer om n\u00f8dvendigt ekstra oplysninger.\n<\/li>\n<\/ul>\n<p>\nI den nye version af CFD er der ogs\u00e5 kommet en komponent kaldet CRM Lookup. Den muligg\u00f8r udtr\u00e6k af data fra det CRM-system, der er tilsluttet 3CX. Selve CRM-systemet tilsluttes 3CX som s\u00e6dvanligt i 3CX's administrationsgr\u00e6nseflade. De data, der opn\u00e5s som resultat af foresp\u00f8rgslen, sendes til videre behandling i CFD's stemmeapplikation.<\/p>\n<p><img decoding=\"async\" alt=\"Telefonsurvey og CRM-s\u00f8gning i 3CX CFD, ny WP-Live Chat Support-plugin, opdatering af Android-appen\" src=\"\/wp-content\/uploads\/2019\/10\/de3396bc4a5dbb8970601e5e1a86a514.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nEt typisk eksempel p\u00e5 brugen af komponenten:<\/p>\n<ol>\n<li>Ved et indkommende opkald overf\u00f8res abonnentens Caller ID til CRM.\n<\/li>\n<li>Hvis en kunde med dette Caller ID findes, henter foresp\u00f8rgslen det direkte nummer til den manager, der er knyttet til denne kunde, fra CRM.\n<\/li>\n<li>CFD-applikationen modtager det direkte nummer og videregiver opkaldet (ved hj\u00e6lp af komponenten Transfer) til managerens interne nummer.\n<\/li>\n<\/ol>\n<p>\nP\u00e5 den m\u00e5de kommer kunden altid til sin service manager. Tidligere havde CFD ikke et s\u00e5 praktisk v\u00e6rkt\u00f8j, og det kr\u00e6vede en kompliceret interaktion mellem flere komponenter, der skulle sys sammen af en kvalificeret udvikler.<\/p>\n<p>Lad os gentage \u2014 for at bruge CRM Lookup skal du f\u00f8rst tilslutte en af <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/crm-integration\/\">disse CRM-systemer<\/a><\/noindex>, og hvis dit CRM ikke findes p\u00e5 listen \u2014 brug <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/crm-integration\/\">3CX REST API<\/a><\/noindex>.<br \/>\nFor at arbejde med 3CX CFD v16 Update 3 er det n\u00f8dvendigt med <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/470521\/\">3CX V16 Update 3<\/a><\/noindex>.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"http:\/\/downloads.3cx.com\/downloads\/3CXCallFlowDesigner.exe\">Download Call Flow Designer<\/a><\/noindex>\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/call-flow-designer-manual\/\">Dokumentation af Call Flow Designer<\/a><\/noindex>\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/vad-change-log\/\">Komplet changelog<\/a><\/noindex>\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>3CX har erhvervet WP-Live Chat-plugin til multikanal kontaktcentre<\/h2>\n<p>\nFor nylig har vi erhvervet <noindex><a rel=\"nofollow\" href=\"http:\/\/www.3cx.com\/wp-live-chat\/\">WP-Live Chat Support<\/a><\/noindex> \u2013 en popul\u00e6r chat-plugin til interaktion med hjemmesidebes\u00f8gende med realtidsanalyse. Det er den mest popul\u00e6re chat til WordPress \u2013 den har mere end 1 million downloads og over 1000 daglige downloads. Erhvervelsen af WP-Live Chat-teknologien f\u00f8lger efter lanceringen af vores eget plugin <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/446196\/\">3CX Live Chat<\/a><\/noindex>, som blev pr\u00e6senteret sammen med 3CX v16. Alle disse skridt er rettet mod at skabe et komfortabelt og standardiseret multikanal kontaktcenter til den bedst mulige pris.<\/p>\n<p>Til reference: WP-Live Chat blev udgivet i 2014 af det sydafrikanske firma Code Cabin \u2013 udvikleren af e-handelsl\u00f8sninger. 3CX vil aktivt udvikle WP-Live Chat Support, som vil v\u00e6re tilg\u00e6ngeligt gratis og som et separat produkt. I mods\u00e6tning til det propriet\u00e6re <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/wordpress-live-chat-talk\/\">3CX Live Chat &amp; Talk<\/a><\/noindex>, inkluderer WP-Live Chat ikke lyd-\/videoopkald med hjemmesidebes\u00f8gende, men har omfattende analyse af brugerens online handlinger.<\/p>\n<h2>Opdatering af 3CX til Android Beta<\/h2>\n<p>\nDen seneste beta af 3CX-applikationen til Android har f\u00e5et flere vigtige forbedringer baseret p\u00e5 jeres feedback.<\/p>\n<p>N\u00e5r telefonen bev\u00e6gede sig uden for det lokale netv\u00e6rk (og IP-adressen \u00e6ndrede sig til en FQDN-forbindelse), opstod der sommetider en fejl \"request failed error\" ved opkaldsfors\u00f8g. Denne fejl er nu l\u00f8st.<\/p>\n<p>Sammen med abonnentens navn (i Status- og Chat-apps) vises nu navnet p\u00e5 den fjernbetjente (tilsluttet via interstationstrunk) 3CX PBX. Dette er praktisk, hvis der er to medarbejdere med samme navn i organisationen, men arbejder p\u00e5 forskellige kontorer (tilsluttet forskellige 3CX PBX'er). Desuden vises PBX-navnet nu ved medarbejderens Caller ID. Dette g\u00f8r det lettere at forst\u00e5, hvilket kontor \/ hvilken PBX der ringer til dig.<\/p>\n<p>Brugergr\u00e6nsefladen for at lytte til voicemail er ogs\u00e5 blevet opdateret. Nu kan du se en komplet liste over beskeder med tilg\u00e6ngelige muligheder. V\u00e6lg den relevante mulighed, og beskeden vil blive afspillet i den indbyggede Google Play Music-afspiller.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"X91mDlxsiuU\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/X91mDlxsiuU\/hqdefault.jpg\" alt=\"Afspil video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\nAndre forbedringer i 3CX til Android Beta:<\/p>\n<ul>\n<li>Der er tilf\u00f8jet en mulighed \"Mere skal ikke sp\u00f8rge\" ved anmodning om adgang til telefonens kontaktbog.\n<\/li>\n<li>Overf\u00f8rte filer uploades til en dedikeret mappe i overensstemmelse med udviklingsretningslinjerne for Android 10.\n<\/li>\n<li>Den nye dropdown-kontaktfilter giver mulighed for at vise alle kontakter, kun 3CX-kontakter, eller kun Android-enheds kontakter.\n<\/li>\n<li>Det maksimale antal konference deltagere pr. anmodning er 3. For konferencer med flere deltagere, brug Konferenceplanl\u00e6ggeren.\n<\/li>\n<\/ul>\n<p>\nDu kan installere appen ved at tilslutte til <noindex><a rel=\"nofollow\" href=\"https:\/\/play.google.com\/apps\/testing\/com.tcx.sipphone14\">3CX Beta-testprogrammet for Android<\/a><\/noindex>. Hvis du har problemer med appen eller har \u00f8nsker, s\u00e5 giv feedback via den s\u00e6rlige <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/community\/forums\/android.34\/\">forummet<\/a><\/noindex>.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/3cxphone-android-build-history\/\">Komplet changelog<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>Kilde: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/473318\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043f\u0430\u0440\u0443 \u043d\u0435\u0434\u0435\u043b\u044c \u043c\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0445 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0439 \u0438 \u043e\u0434\u0438\u043d \u043d\u043e\u0432\u044b\u0439 \u043f\u0440\u043e\u0434\u0443\u043a\u0442. \u0412\u0441\u0435 \u044d\u0442\u0438 \u043d\u043e\u0432\u0438\u043d\u043a\u0438 \u0438 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0442 \u043f\u043e\u043b\u0438\u0442\u0438\u043a\u0435 3CX \u043f\u043e \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044e \u043d\u0430 \u0431\u0430\u0437\u0435 UC \u0410\u0422\u0421 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0433\u043e \u043c\u0443\u043b\u044c\u0442\u0438\u043a\u0430\u043d\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u043a\u043e\u043b\u043b-\u0446\u0435\u043d\u0442\u0440\u0430. \u00a0\u00a0 \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX CFD \u2014 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u044b \u041e\u043f\u0440\u043e\u0441 \u0438 \u041f\u043e\u0438\u0441\u043a \u0432 CRM \u0421\u0432\u0435\u0436\u0438\u0439 \u0440\u0435\u043b\u0438\u0437 3CX Call Flow Designer (CFD) Update 3 \u043f\u043e\u043b\u0443\u0447\u0438\u043b \u043d\u043e\u0432\u044b\u0439 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442 \u041e\u043f\u0440\u043e\u0441 (Survey), [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":39511,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-39510","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0417\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043f\u0430\u0440\u0443 \u043d\u0435\u0434\u0435\u043b\u044c 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