{"id":88481,"date":"2020-07-14T13:42:17","date_gmt":"2020-07-14T11:42:17","guid":{"rendered":"https:\/\/prohoster.info\/blog\/novosti-interneta\/reliz-tiket-sistemy-otobo-forka-otrs"},"modified":"2020-07-14T13:42:17","modified_gmt":"2020-07-14T11:42:17","slug":"reliz-tiket-sistemy-otobo-forka-otrs","status":"publish","type":"post","link":"https:\/\/prohoster.info\/de\/blog\/news\/reliz-tiket-sistemy-otobo-forka-otrs","title":{"rendered":"Die Ver\u00f6ffentlichung des Ticket-Systems OTOBO, eines Forks von OTRS","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Unternehmen Rother OSS <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/\">pr\u00e4sentierte<\/a><\/noindex> die erste stabile <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo\/tags\">Release<\/a><\/noindex> Ticketsysteme <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/open-source-ticketsystem\/\">OTOBO 10.0.1<\/a><\/noindex>, Fork <noindex><a rel=\"nofollow\" href=\"http:\/\/www.otrs.com\/\">OTRS CE<\/a><\/noindex>. Das System wurde f\u00fcr Aufgaben wie die Bereitstellung des technischen Supports (Helpdesk), die Verwaltung der Kundenanfragen (Telefonanrufe, E-Mail), die Koordination der Bereitstellung von Unternehmens-IT-Services sowie das Management von Anfragen im Verkaufs- und Finanzbereich entwickelt. Der Code von OTOBO ist in Perl geschrieben und <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo\">wird unter der GPLv3-Lizenz bereitgestellt.<\/a><\/noindex> Die Ver\u00f6ffentlichung des Video Players MPV 0.32<\/p>\n<p>Stefan Rother, heute Gr\u00fcnder und Gesch\u00e4ftsf\u00fchrer von Rother OSS, trat 2004 der OTRS GmbH (heute OTRS AG) bei. Im Jahr 2011 gr\u00fcndete er sein eigenes Unternehmen Rother OSS. Bis 2019 konzentrierte sich Rother OSS auf die Bereitstellung von Gesch\u00e4ftsdienstleistungen im Zusammenhang mit Open-Source-OTRS-L\u00f6sungen. In Reaktion auf die ge\u00e4nderte Strategief\u00fchrung und die Verz\u00f6gerung bei der Ver\u00f6ffentlichung neuer Versionen der OTRS Community Edition begann Rother OSS mit der Entwicklung des Ticketsystems OTOBO (Open Ticket Ours Based OTRS) basierend auf OTRS Version 6. Das Gesch\u00e4ftskonzept von OTOBO zielt darauf ab, Gesch\u00e4ftsnutzer zu unterst\u00fctzen, sie zu beraten und zu schulen. Entwicklungen, die von Kunden beauftragt werden und f\u00fcr eine breitere Benutzerbasis n\u00fctzlich sind, sollen in den Quellcode zur\u00fcckgef\u00fchrt werden. <\/p>\n<p>Wesentliche \u00c4nderungen:<\/p>\n<ul>\n<li class=\"l\"> Um Abst\u00fcrze zu vermeiden, ist die maximal m\u00f6gliche L\u00e4nge jeder Linkhistorie auf 2000 Zeichen begrenzt. <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/otobo-features\/kundenportal\/\">Portal f\u00fcr Kunden<\/a><\/noindex>;\n<p><center><noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/wp-content\/uploads\/2019\/11\/Mockup-Dashboard-V1.png\"><img decoding=\"async\" alt=\"Die Ver\u00f6ffentlichung des Ticket-Systems OTOBO, eines Forks von OTRS\" src=\"\/wp-content\/uploads\/2020\/07\/60e04add12b9c2b13d9f1be2339289c2.jpeg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><\/center><\/p>\n<li class=\"l\"> Formulare wurden optimiert, Unterst\u00fctzung f\u00fcr mehrspaltige Eingabeformulare hinzugef\u00fcgt;\n<li class=\"l\"> Schnelle Suche basierend auf Elasticsearch implementiert;\n<li class=\"l\"> Unterst\u00fctzung f\u00fcr die Zwei-Faktor-Authentifizierung, Schutz vor Passwort-Knacken und erweiterte Tools zur Festlegung von Passwort-Richtlinien hinzugef\u00fcgt;\n<li class=\"l\"> sichergestellt <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo-docker\">Integration<\/a><\/noindex> mit Docker.\n<\/ul>\n<p>Ein Migrationswerkzeug wurde ebenfalls entwickelt, das einen Umstieg von OTRS CE 6 auf OTOBO erm\u00f6glicht. F\u00fcr die Installation <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/otobo-download\/\">ist verf\u00fcgbar<\/a><\/noindex> sowohl als Installationspaket als auch als Docker-Images angeboten. Hosting-Dienste sind ebenfalls verf\u00fcgbar. Demozugang: <noindex><a rel=\"nofollow\" href=\"https:\/\/demo.otobo.org\/otobo\/customer.pl\">Client-Seite<\/a><\/noindex> (Login Felix, Passwort Felix), <noindex><a rel=\"nofollow\" href=\"https:\/\/demo.otobo.org\/otobo\/index.pl\">Administrator-Interface<\/a><\/noindex> (Login Lena, Passwort Lena).<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"xM2R7D9X3no\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/xM2R7D9X3no\/hqdefault.jpg\" alt=\"Video abspielen\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p>\n<p><noindex><a rel=\"nofollow\" name=\"link\"><\/a><\/noindex><\/p>\n<p>Quelle: <a \ncontent=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/www.opennet.ru\/opennews\/art.shtml?num=53352\">opennet.ru<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0441\u0442\u0430\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0440\u0435\u043b\u0438\u0437 \u0442\u0438\u043a\u0435\u0442-\u0441\u0438\u0441\u0442\u0435\u043c\u044b OTOBO 10.0.1, \u0444\u043e\u0440\u043a\u0430 OTRS CE. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0442\u0430\u043a\u0438\u0445 \u0437\u0430\u0434\u0430\u0447, \u043a\u0430\u043a \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0442\u044b \u0441\u043b\u0443\u0436\u0431\u044b \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 (help desk), \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u0442\u0432\u0435\u0442\u0430\u043c\u0438 \u043d\u0430 \u0437\u0430\u043f\u0440\u043e\u0441\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 (\u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u044b\u0435 \u0437\u0432\u043e\u043d\u043a\u0438, email), \u043a\u043e\u043e\u0440\u0434\u0438\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0445 IT-\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432, \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u0432 \u0441\u043b\u0443\u0436\u0431\u0435 \u043f\u0440\u043e\u0434\u0430\u0436 \u0438 \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0445 \u0441\u043b\u0443\u0436\u0431\u0430\u0445. \u041a\u043e\u0434 OTOBO \u043d\u0430\u043f\u0438\u0441\u0430\u043d \u043d\u0430 \u044f\u0437\u044b\u043a\u0435 Perl \u0438 \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u044f\u0435\u0442\u0441\u044f [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":88482,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-88481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0430 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