Microsoft has entered into a partnership agreement with ServiceNow, whose solutions we are implementing at “.” Let’s talk about the potential goals of this deal.
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Essence of the Agreement
In mid-July, ServiceNow announced that part of their solutions will be deployed on Microsoft Azure. This particularly concerns applications for organizations in heavily regulated industries, such as the government sector. According to representatives from ServiceNow, this will enhance the protection of personal data.
Microsoft, on the other hand, will utilize ServiceNow software. Specifically, this involves ITSM tools for Information Technology and Employee Experience. They simplify employee coordination and reduce bureaucracy when coordinating tasks. The IT corporation will also act as a reseller of ServiceNow services.
What does this mean for clients?
New solutions for the Now platform… ServiceNow states that the company will be able to optimize business processes and offer more services to users. In particular, they plan to apply partner technologies in the development of new analytical products on the Now platform. This is an intelligent cloud solution for automating workflows, such as approval automation. …and more. New tools are also planned to be integrated into Microsoft 365 with Azure. They Adobe Inc and SAP SE software, with which Microsoft has also entered into partnership agreements.
Expanding the User Base. The market for corporate SaaS applications is highly fragmented. However, analysts say that its leader is Microsoft — the corporation holds a 17% share. For ServiceNow, this partnership agreement is an opportunity to attract new clients into their ecosystem and develop ITSM products together.
Analysts from Bloomberg believe that the influx of new users will help ServiceNow reach its goal of $10 billion in annual revenue.
More cloud services in the government sector. As mentioned earlier, ServiceNow is leveraging Azure Cloud capabilities to provide services to government organizations. Notably, the first steps in this direction were last fall. Now, government clients will be able to use these services through the Azure Government system. This is a secure cloud solution that Microsoft hopes and the Pentagon.
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New Market for ServiceNow - Germany. Representatives of ServiceNow say they plan to start working with German government organizations (and government agencies in other European countries). Azure cloud many data storage requirements. Most of these are dictated by GDPR and other local regulatory laws.
On other cloud projects
Microsoft is not the only major organization with which ServiceNow has entered into a partnership. In early May there was a joint project with Google. The provider's cloud hosted IT Operations Management (ITOM) services. Clients of both companies gained a tool that simplified the deployment and management of IT infrastructure.
Organizations also plan to jointly develop artificial intelligence and machine learning systems to optimize workflows. The ServiceNow ITSM platform will utilize Google’s AutoML Translation technology. The idea is to enhance the quality of speech recognition for tech support chatbots.
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In this area, ServiceNow and with Amazon. Their service Alexa for Business - an intelligent assistant for companies - enables employees to schedule personal meetings and use corporate applications through voice commands. Among these applications are ServiceNow solutions for IT process management.
Moreover, ServiceNow is collaborating with Adobe on tools that will help enhance customer service and technical support. Additionally, on systems capable of increasing employee productivity. Likely, in the near future, the company plans to enter into several more partnership agreements and deals to achieve its goal of $10 billion in annual revenue.
Our guides and resources on the topic can be found in the corporate blog 'IT Guild':
- How to implement the configuration management process - and
Source: habr.com
