We make support cheaper while striving to maintain quality.
Emergency mode (also referred to as IPKVM), allowing connection to a VPS without RDP directly from the hypervisor level, saves 15–20 minutes a week. The first and foremost goal is not to irritate people. Support worldwide is divided into tiers, and the first-level staff should try typical solutions. If a task goes beyond their scope, it should be escalated to the second level. So, […]
