As you know, autumn is the time of conferences. We are holding our own annual conference on communications and their automation for the fourth time, and we invite you to take part in it. The conference traditionally consists of two streams and several special events.
We slightly changed the format of participation in the event: this is the first year when participation in the conference is free for everyone, but registration is required. We will be waiting for you on November 14 at the CDP (Digital Business Space, Moscow, Kurskaya metro station, Pokrovka st., 47).
Thanks to our partners, Aeroflot and Hilton, if you are not from Moscow, but want to take part in the conference, you can use the bonuses, which are described in more detail .
So, what awaits you if you find time to visit INTERCOM?
Closed Q&A session with the developers of the Voximplant platform
In addition to great reports, you will have a closed Q&A session with our developers. On it you can find out everything you wanted to ask about Voximplant, but did not know who. Admission is free, but additional registration is required.
Google Workshop on Dialogflow
In this section, a Google expert will pave the way for you to create a user-friendly and easy-to-implement interaction interface through voice and text. If you've always wanted to learn how to make virtual assistants, or have some tough questions about Dialogflow, I recommend signing up while there's still space. Colleagues from Voximplant will talk about different ways to make friends between Dialogflow and telephony, for example, to use it in an intelligent IVR.
Reports of the technical section
Tech Keynote 2019
Andrey Kovalenko β CTO, Voximplant
Andrey will give a brief overview of Serverless technologies and tell how they have influenced the technical implementation of various CPaaS solutions. New functions of the Voximplant platform will also be presented, as well as plans for the development of the platform in the near future will be announced.
IBM Client Center experience in creating intelligent assistants
Alexander Dmitriev β Business Transformation Consultant, IBM
Call center predictive dialing system
Mikhail Nosov β Platform Architect, Voximplant
Tinkoff VoiceKit: what's inside?
Andrey Stepanov β Head of Speech Technologies, Tinkoff Bank
Speech synthesis from scratch to sale in 9 months: which way the Tinkoff VoiceKit developers went in speech recognition, what data set they collected, what metrics they got. Technology application cases: conversational robots and speech analytics.
Modern practices in application development on CPaaS Voximplant: git, Continuous Integration, Continuous Deployment
Vladimir Kochnev β Developer, Evil Martians
Using the example of the Evil Martians digital PBX application, I will talk about how we built development on CPaaS Voximplant according to the same rules by which we work in traditional languages ββand platforms: code in the git version control system, Continuous Integration, JavaScript code assembly, Continuous Deployment, configuration change via GitHub Pull Requests.
Creating a React Native Module for Android and iOS
Yulia Grigorieva β Lead Mobile Developer, Voximplant
React Native is a framework for writing cross-platform JavaScript applications. Despite its popularity and a large set of ready-made libraries, sometimes you need to get access to native code.
Video kiosks: connecting offline and online in the world of customer service
Andrey Zobov β Product Manager, TrueConf
Video communication has long gone beyond negotiations and opened up opportunities to improve the quality of interaction between people in various fields. We will analyze the stack of technologies and open source solutions that are relevant today, which allow you to establish reliable video conferencing between kiosks and video contact centers.
Roman Milovanov β CEO, ZIAX
A feature of the development of robots for contact centers, the differences between the block and context-intent models.
At the moment, there are 2 main approaches in the development of goal-oriented chat bots and voice robots:
-Model Block Diagrams
- Context-intent model
For what tasks what is suitable and how they differ - you will hear in this report.
Working with audio in browsers
Olga Malanova β Chief Engineer, Sberbank
In 2019, browsers have games, you can build applications with complex interfaces, you can learn models with TensorFlow.js. But there is one area where change is slow and implementations vary greatly from browser to browser and platform to platform. And this is working with media data.
In the report, I will talk about how to work with audio in the browser, how to record it, show examples of which APIs are available in the browser, and how to use them.
Reports of the business section
Keynote 2019
Alexey Aylarov β CEO, Voximplant
New life of voice communications: human-machine communication, problems in the process of this communication and ways to solve them.
CPaaS: From Programmable Communications to Conversational Intelligence
Mark Winter - Group Vice President and Consulting Partner, IDC
How can programmable APIs be extended into the systems of context? What use cases benefit from dynamic personalization and optimization across channels? How does conversational intelligence result from weaving together multiple communications channels and backend systems of context?
Digital business transformation using virtual assistants
Aco Vidovic β Ecosystem Advocacy Group & Developer Ecosystem Group Leader, IBM Central & Eastern Europe
(the topic of the report is being specified)
Sergey Plotel β Head of Google Cloud in Russia, Google
Alice in Wonderland. Why it was not easy to get a voice assistant to work in a call center
Nikita Tkachev β Business Development Manager, Yandex.Cloud
In this report, we will analyze the typical mistakes that companies make when starting to work with voice assistants: we will look at unsuccessful cases, tell you how to correctly form the terms of reference for development and what metrics to choose to measure effectiveness.
The Changing World of Video Interaction
Sergey Gromov - Video Collaboration Business Line Manager, Logitech
The current state of the videoconferencing market, trends, new technologies and areas of application of modern equipment on the examples of implemented Logitech cases.
Overview of the Russian communications API market
Konstantin Ankilov β CEO, TMT Consulting
Compared to 2017, the communication API market has almost doubled. During the report, we will consider the factors influencing the rapid growth, analyze the key players and their services that are in demand on the market, not forgetting the trends that determine the further development of the industry.
Agent-first: The influence of the operator's workplace on the key metrics of the contact center
Oleg Izvolsky β Product Owner, Sberbank
How does the agent workplace affect customer satisfaction and key contact center metrics? Let's look at the example of the largest bank in Russia: figures, technologies used, results.
Self-service when calling the CC - a boon or a necessity?
Natalia Sorokina β Customer Service Director, QIWI (Conscience project)
Modern technologies allow the robot to communicate with customers without the participation of an operator in both directions: respond to requests and help solve problems on the incoming line, provide information and conduct surveys on outgoing calls.
The evolution of communication. Implementation of online calls for users and businesses
Boris Syrovatkin β Product Manager, Yula Service (Mail.ru Group)
Yula became the first announcement service in Russia to launch voice calls within the application. Let's discuss the value of this implementation for users and businesses, look at the first results and reviews. Let's talk about the trends in the communications market and the evolution of the modern user of services.
The tip of the iceberg of the project with voice biometrics in KC
Andrey Konshin β Head of AI Projects in Customer Service, MegaFon
In my presentation, I will tell you what drivers can be used to achieve business efficiency, what you need to be prepared for when implementing projects with voice biometrics, and what results companies achieve thanks to this technology.
Communication API in the US and Europe
Rob Kurver - Managing Partner, White Rabbit
Communication API in the LATAM
Nicolas Calderon - Tech Evangelist, Voximplant
Tatyana Mendeleeva β Head of Project Management Service, NeoVox
The use of neural networks in the QM processes of the contact center
More detailed information you can find .
Source: habr.com