Hello to all Khabrovites! I want to share a story about a sore point, because I donβt know where else to complain.
About six months ago, I began to change my technique, tired of the apple life. It seemed to me, and even now it seems that the guys from the Cupertino company began to slow down the development of technology. We all heard about the scandalous news, I will not repeat myself.
I began to mercilessly sell equipment and buy new ones for myself, it turned out to be expensive and not easy to switch to a new infrastructure. Starting with a watch and headphones, the transition process eventually reached the laptop ... I didnβt want to part with the usual macbook pro ... In the end, I nevertheless decided.
The story began with the fact that the first laptop (not HP, they had nothing to do with it) had obvious screen glare and a disgusting microphone. There was also another bunch of problems that clearly fall under the warranty case. It's good that we managed to leave on a positive wave and return the laptop back to the seller. Got off easy the first time.
After some time, I purchased an HP Omen 15-Dh0004u laptop and became its happy owner. Not a cheap thing (~$2400) I walked home and imagined how I would install my favorite Linux distribution and forget forever about all these problems and suffering that I had to endure with the first unsuccessful purchase.
Installation started with a nasty message right after choosing the boot option
Sometimes the message text changed:
Well, in general, he behaved as something not stable:
Of course, I thought that the problem was in me and began to read the forums.
After trying to install ~5 different distributions, using every possible recipe, I realized that the message seems to be hinting that ACPI contains an obvious problem. And after the latest BIOS updates, the text of the message showed the same error
ACPI BIOS error (bug): Could not resolve [SB.PCI0.LPCB.HEC.ECAV], AE_NOT_FOUND (20181213/psargs-330)
ACPI Error: Method parse/execution failed TZ.FNCL, AE_NOT_FOUND (20181213/pspargs-531)
ACPI Error: Method parse/execution failed TZ.FN01._ON, AE_NOT_FOUND (20181213/pspargs-531)
in the rather popular askubuntu. Unfortunately, it didn't help.
I first contacted the warranty department and started explaining the problem that I couldn't install linux. The specialist interrupted and said, I'm not interested in listening further, we only support windows. You can contact HP support, but this is a dead number. There was no optimism...
I wanted to report a problem to HP tech support. Well, besides this support assistant (HP support assistant) nicely offered to answer all the questions that arose.
It is a pity that I did not save a screenshot of our correspondence. I was told that perhaps with the next BIOS updates the problem will be solved by itself. We do not officially support Linux. Thank you bye!
The chance left is . And that was the last straw that prompted me to write this article. They just blocked my message for no reason
without even leaving a chance for a hint from the community.
I want to believe that customer support really cares about HP, but faith is slowly fading away.
I look forward to wise advice and tips on how to solve such problems. Maybe someone had something similar?
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Is it necessary to support unix-like systems on modern laptops
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Yes
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No
367 users voted. 38 users abstained.
Source: habr.com