Last week we released 3CX v16 and the 3CX Live Chat & Talk Communication Widget that can work with any website, not just the WordPress CMS.
3CX v16 allows customers to quickly connect with your company, offering powerful and efficient call processing technologies - a call center with call distribution by agent skills, a web service for monitoring quality of service (SLA), and improved call records management.
In addition to the contact center, the new 3CX has improved performance, new security technologies, improved administration tools, chat, video conferencing and integration with Office 365. This is the first communication system in the industry to successfully run on the Raspberry Pi.
3CX Live Chat & Talk Communication Widget
The new 3CX Live Chat & Talk communication widget allows a site visitor to start a chat, call or video call to your sales team with a single click. This is the simplest, "direct" and completely free way of communication, which, moreover, is conveniently "conducted" by your employees. The uniqueness of the 3CX approach is that the chat can be transferred to a voice call at any time - without a separate phone call, when the client can get to a completely different person. Your business gets new loyal customers, and employees do not need to master some third-party "chat for the site" that requires, moreover, a monthly payment.
The 3CX Live Chat & Talk widget comes as a WordPress plugin and as a set of scripts for any CMS. You can arrange the widget in the design of the site or in accordance with the expectations of your visitors. For example, you can set your own welcome message, the names of the managers who answer questions, allow or deny video calls, and so on.
Widget installation is very simple and consists of 3 steps:
- Set the widget parameters in the 3CX management interface to set up a communication channel between the PBX and the site.
- widget files and set the options and colors to match your website design.
- Copy the CSS to the site's HTML content.
. For CMS sites WordPress is easier to use .
Updated integrated call center
3CX v16 comes with a completely redesigned call center module, which is included in :
- Distribution of incoming calls depending on the qualifications of the operator.
- Server-side REST API integration with most popular CRM systems, including , , , fixing the call in the client's card.
- REST API database integration .
- Service quality monitoring (SLA) in a separate window of the Operator Panel.
- Updated agent performance reports.
- Improved Call Recording Management:
Corporate chat server and WebRTC softphone
3CX v16 lets you communicate effectively with modern business communications:
- Browser softphone based on WebRTC technology allows you to make calls directly from Chrome and Firefox browsers. It can also control your desktop IP phone or 3CX mobile softphone, extending their functionality.
- Full integration with , including synchronization of contacts and user statuses. The integration works on the PBX server side. All Office 365 subscriptions are supported.
- Improved Corporate Chat - Image, file and emoji transfer added.
- Support for dialers (dialers) of some CRMs, in particular Salesforce, allows you to call directly from the interface of the CRM system.
What's New in 3CX WebMeeting Video Conferencing
The free WebMeeting web conferencing service in 3CX v16 also offers several new features that both users and administrators will appreciate:
- Voice call from a regular phone to a web conference.
- Improved video quality with dynamic bandwidth change.
- International network of videoconferencing servers based on Amazon and Google infrastructure for high stability of the service.
- Share your PC screen to the conference without installing additional plug-ins.
- Support for popular and affordable Logitech Conference Room video conferencing suites.
Recall that the main advantage of 3CX WebMeeting is that video conferencing and webinars are completely free and without learning a third-party online conferencing system.
New features for PBX administrators
3CX v16 offers a number of exciting new features for integrators and system administrators. All of them are aimed at reducing the "headache", i.e. reduced labor costs for diagnostics and routine maintenance.
- - management and monitoring of multiple 3CX PBX servers from a single administration portal.
- Synchronization of 3CX extensions and Office 365 users - manage PBX users from a single point.
- Advanced Security:
- Installing 3CX on for systems with up to 8 simultaneous calls.
- Significant reduction in CPU and memory requirements for installation on cheap VPS servers.
- RTCP protocol statistics for VoIP quality monitoring.
- Copying a user - creating a new 3CX extension based on an existing one.
3CX Pro Test License, Free 8 OB License and 40% Price Reduction
In the new 3CX v16 price list Standard editions for 40% and up to 20% for PRO and Enterprise editions! Intermediate annual licenses have also been added, allowing you to start small and scale up as your business grows.
The free edition of 3CX has been expanded to 8 simultaneous calls and will remain free forever! Note that you get a fully functional version of 3CX Pro that will run for 40 days. Then it will move to 3CX Standard and remain free.
- 3CX Standard edition for 8 simultaneous calls - free forever
- Additional license sizes: 24, 48, 96 and 192 OB
- License extension - pay only the difference in cost, without additional conditions
- The 3CX Standard edition excludes Call queues, call recording, call reports, inter-station trunks and CRM / Office 365 integration.
Development Plans v16
In a video presentation, the head of 3CX spoke about the nearest plans for the development of the system. Some of the features will appear in v16 Update 1 within a month, some - closer to the summer. Please note that plans may change, so just take note of them.
- Advanced integration with SQL databases.
- Improvement of corporate chat - archiving, translation, interception of messages
- new .
- New 3CX SBC that allows you to control remote phones from the 3CX interface.
- Improved DNS handling for compatibility with SIP operators.
- Simplified configuration of a PBX failover cluster.
- REST API for making outgoing calls through 3CX.
- Interactive, customizable call center dashboard.
Installing 3CX v16
- In the cloud - and use the service to run a free PBX in your Google cloud account
- On local server:
See in the new version. You can share your opinion about the system at !
Presentation in English.
Source: habr.com