Dear reader! We can't wait to introduce you to one unique and useful feature of our IT infrastructure management system, which makes hardworking users happy, and lazy and truant miserable. For details, we invite under cat.
We have already talked in detail about the development features (, ), Veliam and separately about in previous articles, leaving the most interesting for later. Today we will talk about remote connection of both users to their computers and terminals, and employees of those. support to users.
Veliam's approach to providing remote access
Traditionally for our product, the emphasis in functionality is on ease of setup and use. The product is ready to work immediately after installation and does not require pre-configuration and fine-tuning.
We simply give the user one file to connect to the remote resource. For convenience, we call it Veliam Connector. This is an executable file, after launching which the user enters his credentials and connects to where it is configured in the connector. Details about the principle of operation are described in the second part of the article about the development of the system.
Connection occurs through our cloud and does not require vpn settings, port forwarding, or any other similar technical solutions. We remove this hassle from the user. We tell you in detail how to organize it all.
Remote access for ordinary employees
So, let's imagine that we have a terminal server where users connect to work in 1C. Separately, we have a computer for an accountant and a lawyer. They do not want to work entirely in the terminal, preferring to connect remotely to their work computers in the office.
We need to provide all categories of users with remote access to resources. We go to the Veliam client, from where the system is managed. Go to the Remote Access section and create the necessary connections.
Everything is extremely simple. In order to set up a remote connection, it is enough to specify the monitoring server through which the connection will be made and the address of the terminal server. It must be network accessible with the monitoring server.
The password can be omitted, since the user will still enter his credentials directly on the server itself at the time of the RDP connection. In this case, the password limits the initialization of the connection through the cloud, providing additional protection for the connection.
An additional useful feature is that you can limit the validity period of a custom connection immediately at the time of creation. For example, a user is going on vacation and wants to be able to connect remotely as needed. You immediately set the connection validity period to 2 weeks. You can change this at any time, or completely disable access and the shortcut will stop working.
After creating a connection, you just need to download the "shortcut" to use it and send it to all users of the terminal.
A "shortcut" is an executable file, after launching which the user connects to the terminal. It looks like this.
Remote user connection
For terminal users, the shortcut can be the same, since they connect to the same server. Individual employees need to make individual shortcuts to connect to their computers.
As you can see, everything is made as simple as possible. The user does not need to configure anything on his computer. Not only does this not load his home computer or laptop with third-party software, but you also donβt have to ask anyone to help with the setup.
Remote work with Veliam is available to users with any computer and Internet access. In the near future we are preparing to release a connector for the MacOS operating system. It currently only exists for Windows OS.
There is no limit to the number of "shortcuts" that can be created for remote access. That is, you can use this functionality for free. We remind you that the system works on the SaaS principle, and the billing depends on the number of network hosts added to monitoring and users of the HelpDesk system. 50 hosts and users are included in the free plan.
Remote access to servers
We have already described in the article about monitoring how you can easily and quickly connect to the monitored server. In the context of this article, this is also worth mentioning.
Convenient connection is organized not only for users, but also for technical staff. support. If you have previously specified credentials for remote connection to the equipment in the host properties, you will be able to connect directly from the Veliam client. You just need to click on the host, which will initiate the connection.
Remote connection to the server
Remote access to the server is also organized directly from the incident, which is automatically created when a trigger is triggered from the monitoring system. Below is an example of what this looks like in practice.
Remote connection to the server from the ticket
Have you ever seen such convenience, organized with the same simplicity? We are not. We remind you that you can try all this functionality absolutely free.
Helpdesk system
Let's consider separately the HelpDesk system, which, coupled with fast remote access, including to the computer from the application, makes the Veliam system a complete product for managing the entire IT infrastructure.
For the HelpDesk system, you need to create tech employees through the client. support and users of the system. The latter can be automatically added from AD. To distribute access to applications and projects of technical staff. support, a role-based access model with flexible settings is used.
As usual, the system focuses on the simplicity and convenience of ordinary users. After adding to the system, he receives an email with a link to HelpDesk.
No login or password required. Login directly from the link. Immediately in the letter, you can save a shortcut to the desktop, by which you can log into the system.
The application creation interface is simple and concise. Nothing extra, but everything you need is there. The user is happy.
You don't need to study any instructions. Accordingly, those support does not need to write them. A person simply follows the link and immediately creates an application. In the future, all information on it is received by mail.
Work of technical support with requests
Then the application goes to those. support, where an employee with the appropriate access rights starts working with it.
Attention! An interesting opportunity. Support can immediately connect to the user via VNC from the application, if both of them have it installed in the system. The employee has a server, those. support - viewer. As usual, the connection is made through the Veliam cloud, so there is no need to configure anything additional for network connectivity.
Direct connection from the application
In addition, there is a typical set of features of the classic HelpDesk system. Application can be:
- postpone for some time;
- close;
- change artist;
- transfer to another project;
- write a message to the user;
- attach a file, etc.
Here are some more useful features that are not available everywhere, but at the same time they increase the convenience of real operation:
- You can assign an application to another performer and subscribe to changes on it in order to be aware of further events.
- The employee who works with the application can indicate the status Performing. Each employee can have only one such label. With this functionality, you can monitor the work of staff and be aware of their current tasks with which they are working at the moment.
We remind you that in addition to applications from users, the general HelpDesk system includes incidents created automatically by the monitoring system when triggers are triggered. We discussed this in detail in .
Thus, a single system closes both the user service and the infrastructure, which, you see, is very convenient. Try it and see for yourself.
Installation and commissioning takes no more than 10 minutes. There are no restrictions on the free plan, except for the number of hosts and system users. The tariff threshold of 50 hosts or users is high enough, which allows you to check everything fully and at no extra cost. You will surely like it.
Source: habr.com