While some of the software is heading towards total simplification and some strange design transformations, the IT infrastructure of companies is becoming more complex and confusing. If your hands were itching to argue with this, then you most likely did not configure Cisco routers, did not deal with DevOps, are alien to monitoring and managing print, and still think that the admin is a cat, a shredder, a sweater and a beard. But no matter how life, technology, hardware and software changes, only one thing remains unchanged - 1C support for users who can make the day, nerves, hysteria, shock and the desire to kill. It turned out that this is the case everywhere - so catch a small top under the cut.
Bashorg forever!
Actually a girl from contacted the author of these comics Sarolta Hershey already a year ago, but something went wrong and these symptomatic pictures did not come out. However, permission for translation and use has been obtained. Dear Sarolta, thank you for your nice idea and brilliant pictures! Original comics in post , the text is ours.
In general, system administrators of all countries, unite!
Internet
This is perhaps the most common reason to dial the system administrator extension and ask the top stupid questions. And here, of course, you need to be glad that colleagues call humbly or demandingly - it’s much worse when a colleague is a proud bird and undertakes to set up some kind of piece of iron, distributing IPs via DHCP. In general, users, of course, are nice: they erase the browser history, believing that they erased it everywhere; actively use the incognito mode and believe that it does not consume traffic; connect their modems, but forget to select an access point and think that they are cunningly sitting “through their Internet”.
And they also believe that admins and managers are very greedy, so they monitor the history of visits and traffic volume. Well, yes, of course, the boss is offended if you spend ⅔ of the working day on Pikabu, in an online store, or even on Habré - he seems to be paying for work, and not for entertainment. But this is not as important as information security issues are: while the Enikey boy is laughing on YouTube, the knowledgeable salesman is quietly dragging the database from the cloud. And everyone gets under the distribution together 🙂
Can I download a copy of the internet?
I think I broke the Internet! Can you fix it?
Themselves system administrators
If your colleague has mastered Win+L or cmd -> regedit, consider everything, these are the most dangerous people, because they are sure that their name is a system administrator. They will reboot computers, poke wires, stick bootable flash drives in all ports, clean the registry, remove and install programs (if you do not close these options), sooner or later they will try to remove or disable the antivirus, they will get to system files. In general, without group policies - for such an eye and an eye. But then they suddenly throw up the white flag and ask funny questions:
- I uninstalled Internet Explorer, where is the Internet?
- And it is possible to deliver MS SQL? Why, it's Microsoft!
- Quack at my office! (quack-quack-quack, department K exists for a reason)
- Why did you close it, I have a session manager in Mozilla, and there are 49 saved sessions in it! All you need!
- With antivirus everything is slower! (yeah, we know - the feelings are not the same)
- I put the juice tube into the fan and stopped it, now it does not make noise, but it is buggy. (Proudly, of course)
- I didn’t touch anything, but for some reason it hung on its own. You mean 72 Chrome tabs? And why is he so weak? (and why don’t you pull a barbell with 12 pancakes, weak?)
My computer doesn't want to work. Should it be enabled?
Will a hair dryer defrost (speed up) my computer?
Questions for "think"
Thinking is not in the rules of users - it is easier for them to dial an internal number and ask a masterpiece question. As a rule, such questions contain answers. Sometimes it looks like a desire to clarify, to share responsibility, or to be smart. Or maybe there's just no one to talk to.
What time does this 24 hour technical support close?
Suspicion
The suspicion of users is surprisingly combined with outright carelessness in the field of information security. They have the password ytrewq321 (cunning!), write it on a piece of paper, quietly go to corporate systems via public wi-fi (if the admin does not take care of this case), but go crazy if the cursor accidentally twitches differently than they expect . The first suspect, of course, is the system administrator - how else can he see the history of visits and calls ?! A separate paranoia begins after connecting via a teamviewer: the computer becomes the most suspicious object that is no longer trusted. However, a good educational moment.
IP address 127.0.0.1 belongs to you, doesn't it? What, you hacked me??
The desire to be in trend and deep technical illiteracy
“Thrown clients into the cloud and submitted the deal,” the salesperson blurts out casually and memorized near the coffee machine, proudly looking at the admin. Expands the lexicon, of course. All for the sake of IT people, so that they can then speak the same language with them. Time will pass, and he will certainly ask to be transferred “to tench”, “throw VDS” (he is about vpn), "throw the net to the house" (catch, fish, and I'll go E1 to throw, yeah), “rustle in the cloud”, etc. At the same time, he confuses ABBYY and Adobe, really asks to print the video (sometimes it helps to print a screenshot in the right place), and when he sees Linux, he faints (Well, you install it without the GUI, right? 😉)
The IT sector today attracts everyone - it seems prestigious, expensive, beautiful, rock and roll. Well, it's like a Ferrari: don't go, so at least stroke it. Therefore, there is no need to be offended or conduct educational programs with foam at the mouth, they themselves will get sick. But seriously, if one of the colleagues is really interested, why not tell them? What if he retrains and enters IT after 35!
Does it rain in the clouds?
How can I print a video?
I want one of these Linuxes, can you install one of them for me?
The inscription on the T-shirt: "May the force be with me."
In general, users love system administrators, they know that it is worth calling him, and everything will be fine. They believe in you, they trust you, they believe that you have superpowers and super skills. Is it bad to be a superhero?
In general, friends, happy holidays! Patience to you, competent politicians, safe actions, reliable connection, intelligible configs, timely backups and let such stupid questions be the worst in your working life. Cheers!
With love,
Source: habr.com