VimpelCom (Beeline brand) announced the launch of a specialized B2S platform (Business To Service), focused on various Internet services.
The new solution will help web companies organize effective communication with customers. The set of APIs will allow developers to build voice services and mobile applications for businesses without capital infrastructure costs, saving companies up to several million dollars.
The platform provides the ability to use different voice communication scenarios. For example, the system allows you to connect a client with the same manager in the company, who sees the content of previous conversations and is well aware of the subject of the conversation.
In addition, the platform can directly connect sellers and buyers without disclosing each other's phone numbers, which will increase the level of digital security for customers.
Services already available to companies include incoming call routing management, call recording (with consent), API analytics, call initiation, and self-speech synthesis.
It is expected that the new platform will be of interest to a variety of companies that work through the Internet. These can be financial services, web stores, bulletin boards, online booking services, etc.
βThe created platform is a new technological breakthrough in fixed communications, which allows the use of classic services in the digital space,β says Beeline.
Source: 3dnews.ru