This year, the ITIL 4 update was released. We tell you how the certification of specialists in the field of IT service management according to the new standard will take place.
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How the certification process is changing
The last update to the ITIL 3 library was introduced eight years ago. During this time, the IT industry has undergone significant changes and "overgrown" with new technologies. Many companies have started implementing IT management practices (like ITSM based on ITIL).
To adapt them to the changed context, the specialists from Axelos, who are responsible for developing the ITIL methodology, released an update earlier this year - ITIL 4. It introduced new knowledge areas related to improving user satisfaction, value streams and agile methodologies like Agile, Lean and DevOps.
Along with new practices, approaches to the certification of specialists in the field of IT service management have also changed. In ITIL 3, ITIL Expert was considered the highest rank in the ITIL system.
In the fourth version, this level was divided into two areas - ITIL Management Professional and ITIL Strategic Leader. The first is for IT managers, and the second is for non-IT managers (experts who complete both courses earn the ITIL Master title).
Each of these areas includes its own set of exams (requirements for them and training programs in Axelos towards the end of 2019). But in order to be able to pass them, you need to pass the basic level certification - ITIL 4 Foundation. All the necessary information on it was published at the beginning of the year.
What is included in the basic level
In February Axelos ITIL Foundation book. ITIL 4 Edition. Its purpose is to explain key concepts and lay the foundation for the subsequent study of advanced programs.
ITIL 4 Foundation covers the following topics:
- Basic concepts of service management;
- Purpose and components of ITIL;
- Purpose and key definitions of fifteen ITIL practices;
- Approaches to the implementation of ITIL;
- Four aspects of service management;
- Approaches to creating the value of services and their relationship.
What will be the questions
The exam consists of 40 questions. To pass, you need to answer correctly 26 of them (65%).
Difficulty level matches , that is, students need not only to answer questions, but also to demonstrate the ability to apply knowledge in practice.
Some tasks are test questions with one or more answers. There are assignments that require the examinee to explain key IT management concepts in writing.
For example, there are questions where you need to define terms such as service, user, or customer. In another task, you will have to describe the key components of the ITIL value system. You can find some more examples from Axelos.
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If the tests are successfully passed, the exam participant receives the ITIL Foundation Certificate in IT Service Management. ITIL 4 Edition. With it, you can proceed to the delivery of ITIL Management Professional and ITIL Strategic Leader.
What else do you need to know
ITIL 3 certified professionals can take the entire exam chain from Foundation to Management Professional to Strategic Leader when Axelos publishes all requirements.
An alternative option for renewing certificates is to take a "corrective" exam. It is called ITIL Managing Professional Transition. But for his surrender 17 points in ITIL 3. This number of points corresponds to the level for taking the exam for the title of ITIL Expert.
We will continue to monitor the releases of Axelos and will publish information about the most significant changes and innovations in ITIL in the blog on Habré.
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Source: habr.com