With the increasing adoption of artificial intelligence (AI), a number of specialties are in danger of disappearing. These include call center workers. Already, some companies are replacing telephone support staff with generative AI, and in just a year, the industry may only use AI-based chatbots. According to Gartner, the customer service center industry employed approximately 2022 million people in 17. Image source: Pixabay
Source: 3dnews.ru