Founded in 2013, the largest Russian smartphone manufacturer BQ has been able to take a strong position in the Russian market in just a few years. Among its partners are the largest federal networks, including M.Video, Svyaznoy, Eldorado, DNS, MegaFon, Beeline, Tele2, KNOW-HOW, etc. BQ devices can purchase both in offline retail and online stores. In an effort to improve customer service, BQ has launched a new e-warranty service for all new smartphones and tablets.
“The quality of after-sales service for owners of BQ devices is one of the priorities in the work of our company,” says Timofey Melikhov, CTO of BQ (pictured below). — We carefully monitor market trends and offer our customers only the best and most relevant technologies, striving to make their life easier, more convenient and comfortable. Therefore, we decided to introduce an electronic warranty for all our new devices.”
This is very convenient, as the registration procedure is simple, allowing you to do without filling out any forms and forms. There is no need to conclude any contracts with the company either - the electronic guarantee service starts automatically as soon as the user activates the newly purchased gadget.
Another plus is that when the owner of a BQ mobile device contacts a service center to receive free warranty service in the event of a device breakdown, he will not need to present a warranty card or sales receipt confirming the fact of purchase and the right to use the service. “Now, when contacting BQ authorized service centers, you do not need to confirm your right to warranty service by providing paper documents. Also, now you can use the services of any authorized BQ service center, no matter what city you are in, if you do not have a warranty card with you. It is incredibly simple, convenient and saves you a lot of time,” Melikhov noted.
The company closely monitors new trends in the market and this step confirms this once again. The user no longer needs to worry about the fact that the warranty card is lost somewhere, that in any case, he can easily repair a broken smartphone for free if necessary.
List of new models covered by the new service, .
What are the benefits of the new BQ service?
Firstly, it is simple and convenient due to the refusal to use paper-based media. To connect to the service, no contracts are required and, accordingly, there are no problems associated with paper media. The user now has no reason to worry that the warranty card will be lost or accidentally damaged, and this will serve as a basis for the service center to refuse to provide the user with a warranty repair service. In a word, the BQ electronic guarantee will make the process of exercising consumer rights easier and more comfortable.
Secondly, the speed of connection to the service. The e-warranty service is launched immediately, immediately after the user activates the mobile device, and not after the completion of the procedure for issuing a warranty card.
Thirdly, there is no binding for the provision of services to the place of purchase of the device. The user will be able to make free repairs within the framework of the warranty service in any place convenient for him. There is no link to the place of purchase, so the user can contact any service center, in any region, and he will be provided with a warranty repair service.
The e-warranty period for BQ devices is 1 year. Immediately after the activation of a smartphone or tablet, its IMEI (International Mobile Equipment Identity) enters the BQ database, starting the countdown of the above period.
BQ is one of the five largest smartphone manufacturers in Russia in terms of sales. Its assortment includes both high-end hi-end smartphones with high functionality and at the same time having an affordable price, as well as budget mobile phones and convenient tablet computers.
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Source: 3dnews.ru