While the whole world is struggling with the coronavirus pandemic, many businesses have to work as usual to ensure the proper quality of service for their customers. This week, OnePlus announced the steps the company will take to make it easier to return and service its devices under warranty.
A post on the OnePlus forum discusses the measures that customer support is taking in the midst of the COVID-19 outbreak. Starting today, the company is introducing stricter sanitary standards. But, to make the company's customers very happy, OnePlus is extending its return and warranty periods. For example, the warranty period for smartphones, for which it expires between March 1 and May 30, has been extended until May 31. At this difficult time, many users will probably appreciate such care.
In addition, the company is working on the implementation of a program for issuing replacement devices for the period of warranty repair of users' smartphones. According to the manufacturer, at first this service will be available only to users from North America and some European countries.
OnePlus has clarified that the spin-off program will be launched on a trial basis in the US, Canada, the UK, and the Netherlands. Later this possibility will become available to clients from other regions. OnePlus clarified the principle of providing a service for the issuance of replacement devices. Users will pay a deposit, after which the company will provide a replacement device, and then they will send their broken device for repair or replacement. After the repaired phone is returned to the owner, the customer must send the replacement device back to OnePlus, after which the deposit will be returned to them.
Source: 3dnews.ru