HPE SSD Firmware Bug Causing Data Loss After 32768 Hours of Operation

Hewlett Packard Enterprise ΠΎΠΏΡƒΠ±Π»ΠΈΠΊΠΎΠ²Π°Π»Π° Firmware update for HPE-branded SAS SSDs. The update resolves a critical issue resulting in the loss of all data due to failure after 32768 hours of drive use (3 years, 270 days and 8 hours). The problem manifests itself in firmware up to version HPD8. After updating the firmware, restarting the server is not required.

Until this time has elapsed, the problem does not appear, but all HPE SAS SSD users are advised not to delay the firmware change. If the firmware is not updated, then after the specified operating time of the SSD, all data will be lost forever and the drive will become unusable. A particularly unpleasant situation can arise when using SSD drives in RAID arrays - if drives are added at the same time, then they will all fail at the same time.

The issue affects 20 SAS SSD models shipped with HPE ProLiant, Synergy, Apollo, JBOD D3xxx, D6xxx, D8xxx, MSA, StoreVirtual 4335, and StoreVirtual 3200 servers and storage. 3PAR, Nimble, Simplivity, XP, and Primera products are not affected. Firmware update tool prepared by for Linux, Windows and VMware ESXi, but the update has been published only for some of the problem devices so far, and for the rest it is expected on December 9th. You can estimate how long the drive has already worked having looked the "Power On Hours" value in the Smart Storage Administrator report, which can be generated by the "ssa --diag --f report.txt" command.

The bug was identified by a third party contractor who was manufacturing SSDs for HPE. It is possible that the problem will not be limited to HPE and will affect other manufacturers working with this contractor (the contractor is not named, nor is it detailed who made the mistake - the contractor or HPE engineers). Seven years ago, Crucial M4 SSDs had identified a similar bug that caused the drive to become unavailable after 5184 hours of operation.
This year, Intel also released a firmware update for D3-S4510/D3-S4610 1.92TB and 3.84TB SSDs, eliminating problem with inoperability after 1700 hours of operation.

Source: opennet.ru

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