Rother OSS first stable ticket systems , fork . The system is designed to solve such tasks as ensuring the operation of the technical support service (help desk), managing responses to customer requests (phone calls, email), coordinating the provision of corporate IT services, managing requests in the sales and financial services. The OTOBO code is written in Perl and licensed under GPLv3.
Stefan Rother, now founder and managing director of Rother OSS, joined OTRS GmbH (today OTRS AG) in 2004. In 2011, he founded his own company, Rother OSS. By 2019, Rother OSS has focused on providing business services related to open source OTRS options. In response to the changed release strategy of OTRS AG and the delay in the release of new versions of OTRS Community Edition, Rother OSS began developing the OTOBO (Open Ticket Ours Based Otrs) claim system based on OTRS version 6. The business concept of OTOBO is to support business users, their counseling and training. Developments commissioned by customers that are useful to a wider user base are planned to be returned to its source code.
Major changes:
- Updated ;
- Optimized forms, added support for multi-column input forms;
- Implemented fast search based on Elasticsearch;
- Added support for two-factor authentication, protection against guessing passwords and advanced tools for assigning a password policy;
- Provided by with Docker.
A migration tool has also been developed that allows you to migrate from OTRS CE 6 to OTOBO. For installation both the installation package and the Docker images. Hosting services are also offered. Demo access: (login Felix, password Felix), (login Lena, password Lena).
Source: opennet.ru