JD Power recently released its 2020 Initial Quality Control results. Conducted annually for the past 34 years, the survey collects the opinions of buyers of new cars of the current model year to find out what problems they encountered during the first 90 days of ownership, if any. Each brand is then rated by the number of problems per 100 vehicles (PP100).
2020 was the first year for Tesla electric cars in relation to this survey, and as readers might have guessed , the Californian electric vehicle company is not doing well. In turn, Dodge is doing well - the company shares the first place with Kia.
According to a JD Power survey, Tesla's starting quality score is 250 PP100, well behind the last-placed Audi and Land Rover quality scores. However, technically, Tesla still did not take the last place: the fact is that Elon Musk's company simply banned JD Power from conducting surveys of its customers in 15 states that require manufacturer's permission. JD Power Automotive President said, "However, we were able to collect a large enough sample of surveys from owners in the other 35 states, and based on these indicators, we gave our assessment of Tesla products."
The American Dodge, for comparison, scored 136 points PP100, which corresponds to Kia. Chevrolet and Ram are in third overall with 141 PP100s, while Buick, GMC and Cadillac all outperform the industry average of 166 PP100s. And the most reliable single car of the 2020 model year was the Chevrolet Sonic, which scored 103 PP100.
But among high-end cars, the rating this year turned out to be relatively weak. Based on responses from 87 282 model year buyers and renters conducted between February and May, only the Genesis (2020 PP124), Lexus (100 PP152) and Cadillac (100 PP162) performed better than the average industries. Meanwhile, the top five least reliable brands (excluding Tesla) are Jaguar (100 PP190), Mercedes-Benz (100 PP202), Volvo (100 PP210), Audi (100 PP225) and Land Rover (100 PP228).
In general, this year the situation can not be called satisfactory: the industry averages 1,66 problems for every new car. But JD Power believes this can be attributed to the fact that compared to last year, the survey has been redesigned, and now people can report in more detail about the problems they encounter when operating new cars. There are now 223 questions in 9 categories including infotainment, features, controls and displays, exterior, interior, powertrain, seats, driving comfort, climate and β new for 2020 β driving assistance. The most problematic category was the infotainment system, accounting for almost a quarter of all complaints. Among the main ones are voice recognition, Android Auto and Apple CarPlay, touch screens, built-in navigation and Bluetooth.
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Source: 3dnews.ru