Case study on communication with a 'difficult' client
At times, a technical support engineer faces a tough choice: to adopt a dialogue model of 'We are committed to high service culture!' or 'Click the button — get the result'? ...With a wing made of cotton broken, We'll lie in the clouds like in tombs. We poets are rarely saints, We poets are often blind. (Oleg Ladyzhensky) Working in Technical Support is not just about funny stories about self-jumping […]
