Why do you need a helpdesk if you already have a CRM?
What corporate software is installed in your company? CRM, project management system, helpdesk, ITSM system, 1C (did we guess right)? Do you have a clear sense that all these programs duplicate each other? In fact, overlaps in functions do occur; many issues can be resolved with a universal automation system — we advocate this approach. However, there are departments or groups of employees where […]
