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Privacy Policy

Privacy Policy

This Privacy Policy (hereinafter referred to as the "Policy") describes the procedure for collecting, using, storing and protecting personal data of users of the site prohoster.info (hereinafter referred to as the “Site”), as well as clients of services provided by the company ProHoster, Netherlands, Meppel, Tulpenstraat, 6 (hereinafter referred to as the “Company”, “We”).

Important: By using the Site and the Company's services, you agree to the terms of this Policy.

1. General provisions

1.1. ProHoster respects the privacy rights of users and is committed to protecting personal data in accordance with:

  • EU General Data Protection Regulation (GDPR);
  • applicable national legislation;
  • principles of legality, transparency and data minimization.

1.2. This policy applies to all personal data we receive:

  • via the website;
  • via the client panel;
  • when ordering services;
  • when contacting support;
  • when using billing and technical services.

2. What data do we collect?

We may collect the following categories of data:

2.1. Personal data

  • first and last name;
  • E-mail address;
  • phone number;
  • country and city of residence;
  • customer account data.

2.2. Technical data

  • Information about your browser, device, and operating system.
  • Files cookie.
  • Server logs (date and time of access).

2.3. Payment and billing data

  • information about payments and transactions;
  • history of orders and services;
  • payment system identifiers.

⚠️ ProHoster does not store full bank card details. Payments are processed through third-party payment providers.

2.4. Support data

  • requests to the ticket system;
  • correspondence with support;
  • technical information provided by the user to solve problems.

3. Purposes of data processing

The collected data is used to ensure the stable operation of the services:

  • provision and administration hosting services;
  • creation and management of a client account;
  • payment processing and invoicing;
  • technical support and maintenance;
  • ensuring security and preventing fraud;
  • fulfillment of legal obligations;
  • improving the quality of service and user experience;
  • informing about important changes and notifications.

Our website uses cookies and similar technologies for correct operation and improved functionality.

4.1. Types of cookies

We can use:

  • essential cookies — necessary for the operation of the website and client area;
  • functional cookies — save user settings;
  • analytical cookies — help analyze website usage (anonymously).

4.2. Managing cookies

The user can restrict or disable cookies in your browser settings. However, this may affect the proper functioning of the website.

To ensure the proper functioning of our website, we use third-party services that may place cookies on your device. These services include:
● Google (Analytics, Tag Manager)
● Meta (Facebook Pixel)
● LinkedIn (Insight Tag)
These files cookie help us track performance and improve user targeting.

More detailed information about files cookies can be read at: http://en.wikipedia.org/wiki/HTTP_cookie

5. Transfer of data to third parties

Company does not sell Personal data to third parties. Transfer is only possible in the following cases:

  1. Payment systems — to conduct transactions.
  2. For technical partners — solely to ensure the operation of the hosting.
  3. To government agencies — in accordance with legal requirements.

All third parties are committed to complying with confidentiality and data protection requirements.

6. Storage and protection of data

6.1 We use technical and organizational security measures, including:

  • encryption;
  • access control;
  • security monitoring;
  • restricting access to data.

6.2. Data storage periods:

  • account details — for the period of validity of the account;
  • billing data — in accordance with the requirements of the law;
  • technical logs - a limited period necessary for safety.

7. User rights

You have every right to:

  • request access to your data or its deletion;
  • revoke consent to processing;
  • correct inaccuracies in personal information.

To exercise these rights, please contact our Support Service.

8. User's responsibility

You undertake to provide accurate information and to maintain the security of your account passwords.

9. Changes to the Privacy Policy

We reserve the right to make changes to this Policy. The current version is always available on the website. ProHoster.

10. Contact Information

For questions regarding the processing of personal data, please contact:

Website: https://prohoster.info
Personal Area: https://billing.prohoster.info
Email: support@prohoster.info