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Privacy Policy

Privacy Policy

Privacy Policy

This Privacy Policy (hereinafter referred to as "Policy") describes the procedure for collecting, using, storing, and protecting personal data of the users of the website prohoster.info (hereinafter referred to as "Site"), as well as the customers of the services provided by the company ProHoster, Netherlands, Meppel, Tulpenstraat, 6 (hereinafter referred to as "Company", "We").

Important: By using the Site and the Company’s services, you confirm your agreement to the terms of this Policy.

1. General Provisions

1.1. ProHoster respects the users' right to privacy and is committed to protecting personal data in accordance with:

  • the General Data Protection Regulation of the EU (GDPR);
  • applicable national legislation;
  • the principles of legality, transparency and data minimization.

1.2. This policy applies to all personal data that we collect:

  • through the website;
  • through the client panel;
  • when ordering services;
  • when contacting support;
  • when using billing and technical services.

2. What Data We Collect

We may collect the following categories of data:

2.1. Personal Data

  • first and last name;
  • email address;
  • phone number;
  • country and city of residence;
  • client account data.

2.2. Technical Data

  • Information about the browser, device, and operating system.
  • Files cookie.
  • Server logs (date and time of access).

2.3. Payment and Billing Data

  • payment and transaction information;
  • order and service history;
  • identifiers of payment systems.

⚠️ ProHoster does not store full bank card details. Payments are processed through third-party payment providers.

2.4. Support Data

  • inquiries to the ticket system;
  • correspondence with support;
  • technical information provided by the user to resolve issues.

3. Purposes of Data Processing

The collected data is used to ensure the stable operation of services:

  • provision and administration of hosting services;
  • creation and management of the client account;
  • processing payments and invoicing;
  • technical support and maintenance;
  • ensuring security and preventing fraud;
  • fulfilling legal obligations;
  • improving service quality and user experience;
  • informing about important changes and notifications.

Our website uses cookies and similar technologies for proper functioning and enhanced capabilities.

4.1. Types of Cookies

We may use:

  • essential cookies — necessary for the website and client area to function;
  • functional cookies — save user preferences;
  • analytical cookies — help analyze website usage (anonymously).

4.2. Managing Cookies

Users can limit or disable cookies in the browser settings. However, this may affect the proper functioning of the website.

To ensure proper functioning of the website, we use third-party services that may place cookies on your device. These services include:
● Google (Analytics, Tag Manager)
● Meta (Facebook Pixel)
● LinkedIn (Insight Tag)
These files cookie help us track performance and improve user targeting.

More detailed information about cookies cookies can be found at: http://en.wikipedia.org/wiki/HTTP_cookie

5. Sharing Data with Third Parties

Company does not sell personal data to third parties. Data sharing is only possible in the following cases:

  1. Payment systems — for conducting transactions.
  2. Technical partners — solely to ensure hosting operations.
  3. Government authorities — in accordance with legal requirements.

All third parties are required to comply with confidentiality and data protection requirements.

6. Data Storage and Protection

6.1. We implement technical and organizational measures to protect data, including:

  • encryption;
  • access control;
  • security monitoring;
  • restricting access to data.

6.2. Data retention periods:

  • account data — for the duration of the account;
  • billing data — in accordance with legal requirements;
  • technical logs — for a limited period necessary for security.

7. User Rights

You have the full right to:

  • request access to your data or their deletion;
  • withdraw consent for processing;
  • correct inaccuracies in personal information.

To exercise these rights, please contact our support service..

8. User Responsibility

You are obliged to provide accurate information and ensure the security of your account passwords.

9. Changes to the Privacy Policy

We reserve the right to make changes to this Policy. The current version is always available on the website. ProHoster.

10. Contact Information

For questions regarding the processing of personal data, please contact us through:

Website: https://prohoster.info
Personal Account: https://billing.prohoster.info
Email: support@prohoster.info