{"id":31123,"date":"2019-10-31T21:39:36","date_gmt":"2019-10-31T18:39:36","guid":{"rendered":"https:\/\/prohoster.info\/blog\/lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats\/"},"modified":"2019-10-31T21:39:36","modified_gmt":"2019-10-31T18:39:36","slug":"lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats","status":"publish","type":"post","link":"https:\/\/prohoster.info\/en\/blog\/administrirovanie\/lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats","title":{"rendered":"Personal experience. How we connected international telephony: comparison of 6 virtual PBXs","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/447232\/\"><img decoding=\"async\" alt=\"Personal experience. How we connected international telephony: comparison of 6 virtual PBXs\" src=\"\/wp-content\/uploads\/2019\/04\/161947c52894a0cdf282f109cd84f170.png\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><\/p>\n<p>Not long ago, I faced the need to choose a virtual PBX. There were some changes in my company's business: new services were introduced, including those aimed not only at the B2B segment but also at B2C. With the arrival of private clients, it turned out that many people still prefer to communicate by phone.<\/p>\n<p>I don't have a very large startup, but I have clients all over the world, so I needed a solution suitable for such a situation. I also wanted to initially collaborate with Russian-speaking developers. <\/p>\n<p><i>Important clarification<\/i>: I had no knowledge of telephony, so I had to Google everything from scratch, which may lead to inaccuracies in the text. Please correct\/supplement the material in the comments \u2013 it will only improve it.<\/p>\n<p>So, let's go!<br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Who participated in the comparison<\/h2>\n<p>\nA couple of days of reading reviews and overviews helped me form a shortlist of systems for further analysis. It included:<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.mango-office.ru\/\">Mango Office<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.telphin.ru\/products\/virtual-atc\">Telefin<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/zadarma.com\/ru\/\">Zadarma<\/a><\/noindex> <\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/vats.megafon.ru\/\">Megafon's Virtual PBX<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/telephony.yandex.ru\/\">Yandex.Telephony<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/sipuni.com\/ru_RU\/\">Sipuni<\/a><\/noindex><\/li>\n<\/ul>\n<p>\nThe main point at this stage was the large number of mentions, reviews, and articles about these products \u2013 I didn't want to connect a recently emerged raw system to develop a new business direction.<\/p>\n<h2>Comparison<\/h2>\n<p>\nSince we were just starting any interaction with potential customers by phone, a highly 'complicated' PBX functionality was not needed. Much more important were ease of use, flexibility, and of course, price. <\/p>\n<p>Here are the points I paid attention to during the analysis:<\/p>\n<h2>Integrations<\/h2>\n<p>\nA PBX itself is not as interesting as its combination with other important business systems \u2013 for example, CRM, project management tools, and communication means. Therefore, we analyzed the available capabilities of the products we chose from.<\/p>\n<p>Yandex.Telephony has two well-established integrations \u2013 with Bitrix24 and amoCRM. The API is designated as a beta version. The feature is available in trial mode and in the tariff for 1299 rubles per month.<\/p>\n<p>Mango Office has a much broader list of ready-made integrations. They are even divided by categories, for instance, there are lists of integrations with resources for specific industries (medicine, tourism, etc.). This may be useful for someone, but in our specific case, 99% of these integrations will not be applicable.<\/p>\n<p>In the case of Zadarma, a plus is its more versatile list of system connections. It includes not only CRMs (both Russian and foreign), but also messengers \u2013 as a result, you can send notifications, for example, about missed calls directly to your Telegram.<\/p>\n<p>Sipuni is only integrated with amoCRM, which we do not use. I prefer Zoho. Telfin has only 4 of its own ready-made integrations. Megafon has slightly more (5), and they all focus on working with various CRMs.<\/p>\n<h2>Cost<\/h2>\n<p>\nOnce again, I'll repeat the introduction: telephony was needed for a new direction in the business, which is currently experimental, so we did not want to spend a lot of money on call reception infrastructure. <\/p>\n<p>The basic version of the Mango Office PBX costs 685 rubles per month. For this money, you get three included users in the tariff, 3 numbers with 10 channels each. However, additional features cost extra \u2013 connecting the very basic version of call tracking will cost another 3050 rub\/month.<\/p>\n<p>The billing of Yandex.Telephony is based on a package approach. The basic tariff \"Start\" is free, and you only pay for calls and numbers (one simple number is free, then it's 180 rubles, and the subscription fee for the 8-800 number is 999 rub\/month). But there are packages, for example, one unites all web widgets, like website calls, callback requests, etc. \u2013 its price is 499 rubles. If you need a fancy number, you will have to pay extra for that as well. <\/p>\n<p><img decoding=\"async\" alt=\"Personal experience. How we connected international telephony: comparison of 6 virtual PBXs\" src=\"\/wp-content\/uploads\/2019\/04\/835eaea8d402d8abc4aab515dbee4c82.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<i>The cost of \"fancy\" numbers in the Yandex service<\/i><\/p>\n<p>Zadarma is a free PBX; charges are made for increased storage of recordings and minutes. The numbers themselves are quite inexpensive \u2013 the connection fee is a couple of dollars, and the subscription fee for most not-so-exotic countries is $5-$10 (for some reason, a Belarusian number will cost $45 for connection and $15 monthly).<\/p>\n<p><img decoding=\"async\" alt=\"Personal experience. How we connected international telephony: comparison of 6 virtual PBXs\" src=\"\/wp-content\/uploads\/2019\/04\/530868265562841b64e27ec75e684449.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<i>A list of popular countries for ordering numbers in the Zadarma system<\/i><\/p>\n<p>The pricing of Telfin seemed quite confusing to me. The lack of a single page with tariffs is concerning \u2013 information has to be gathered from different parts of the site \u2013 as well as the word \"from\" in many prices (like services from 299 rub per month). A Moscow number with the code 495 costs more \u2013 1490 against 990 rubles for the code 499.<\/p>\n<p>In the Sipuni service, connecting one number will cost 1000 rubles plus a monthly fee of 266. The basic integration with CRM will additionally cost 286 rubles. <\/p>\n<p>The subscription fee for using the Megafon PBX is 1000 rubles per month (regardless of whether it's 1 employee or 7), and recording and storing calls will cost the same amount, with integration to CRM priced at an additional 500 rubles. <\/p>\n<h2>Functionality: international calls, callback, and call tracking<\/h2>\n<p>\nWe needed to receive calls from clients from different countries \u2014 at least from the USA, Russia, and Europe. It was also important to use the call tracking feature \u2013 we were launching several advertising campaigns and needed to understand where the call came from. The presence of additional features like callback widgets was also considered a plus \u2013 we don't need it right now, but we wanted to have the potential for future development. <\/p>\n<p>I found foreign numbers only in Zadarma. As for call tracking, it is not available in the PBX from Yandex and Megafon, and the Telphin website has a dedicated section for this feature, <noindex>URL<\/noindex>, but for some reason, there is no actual page.<\/p>\n<p><img decoding=\"async\" alt=\"Personal experience. How we connected international telephony: comparison of 6 virtual PBXs\" src=\"\/wp-content\/uploads\/2019\/04\/8511f8612621bcae24365848207067fc.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nAll analyzed systems have \u2013 at least declared \u2013 the ability to use a callback widget. Information about this feature is available on all product sites. Only on the Megafon site is there a mention of the possibility to set up a widget for requesting a callback, but finding it turned out to be difficult. <\/p>\n<h2>What we have in the end<\/h2>\n<p><\/p>\n<p>System<br \/>\nForeign numbers<br \/>\nFree access<br \/>\nNumber of integrations<br \/>\nCall tracking<br \/>\nCallback widget<\/p>\n<p>Mango Office<br \/>\nNo<br \/>\nYes <br \/>\n(only through a manager \u2013 you need to <br \/>\nsubmit a request and wait for a call)<br \/>\nMany industry services<br \/>\nYes <br \/>\n(3050\/month for the basic version)<br \/>\nYes<\/p>\n<p>Zadarma<br \/>\nYes<br \/>\nYes (the PBX is free; payment is only for numbers)<br \/>\nPopular CRMs <br \/>\n(including Zoho), <br \/>\ntask managers,<br \/>\nmessengers + API<br \/>\nYes <br \/>\n(for free, with payment only for numbers)<br \/>\nYes<\/p>\n<p>Telefin<br \/>\nNo<br \/>\n14 days<br \/>\n4<br \/>\nNo<br \/>\nYes <br \/>\n(450 rub\/month)<\/p>\n<p>Yandex.Telephony<br \/>\nNo<br \/>\n14 days<br \/>\nBitrix24 + AmoCRM<br \/>\nNo<br \/>\nYes<\/p>\n<p>Megafon PBX<br \/>\nNo<br \/>\n14 days<br \/>\n5<br \/>\nNo<br \/>\nYes<\/p>\n<p>Sipuni<br \/>\nNo<br \/>\n14 days<br \/>\n1 (only AmoCRM)<br \/>\nYes<br \/>\nYes<\/p>\n<p>\nThat's it. I hope this material will be useful to those who, like me, are encountering the task of choosing a PBX for their startup for the first time. Thank you all for your attention!<br \/>\n<br \/>Source: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/447232\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041d\u0435 \u0442\u0430\u043a \u0434\u0430\u0432\u043d\u043e \u044f \u0441\u0442\u043e\u043b\u043a\u043d\u0443\u043b\u0441\u044f \u0441 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e\u0441\u0442\u044c\u044e \u0432\u044b\u0431\u043e\u0440\u0430 \u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u043e\u0439 \u0410\u0422\u0421. \u0412 \u0431\u0438\u0437\u043d\u0435\u0441\u0435 \u043c\u043e\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043f\u0440\u043e\u0438\u0437\u043e\u0448\u043b\u0438 \u043a\u043e\u0435-\u043a\u0430\u043a\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f: \u043f\u043e\u044f\u0432\u0438\u043b\u0438\u0441\u044c \u043d\u043e\u0432\u044b\u0435 \u0443\u0441\u043b\u0443\u0433\u0438, \u0432 \u0442\u043e\u043c \u0447\u0438\u0441\u043b\u0435 \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u044b\u0435 \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043d\u0430 \u0441\u0435\u0433\u043c\u0435\u043d\u0442 b2b, \u043d\u043e \u0438 \u043d\u0430 b2c. \u0410 \u0441 \u043f\u043e\u044f\u0432\u043b\u0435\u043d\u0438\u0435\u043c \u0447\u0430\u0441\u0442\u043d\u044b\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043e\u043a\u0430\u0437\u0430\u043b\u043e\u0441\u044c \u0438 \u0447\u0442\u043e \u043c\u043d\u043e\u0433\u0438\u0435 \u043b\u044e\u0434\u0438 \u043f\u043e-\u043f\u0440\u0435\u0436\u043d\u0435\u043c\u0443 \u043f\u0440\u0435\u0434\u043f\u043e\u0447\u0438\u0442\u0430\u044e\u0442 \u043e\u0431\u0449\u0430\u0442\u044c\u0441\u044f \u043f\u043e \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0443. \u0423 \u043c\u0435\u043d\u044f \u043d\u0435 \u0442\u0430\u043a\u043e\u0439 \u0431\u043e\u043b\u044c\u0448\u043e\u0439 \u0441\u0442\u0430\u0440\u0442\u0430\u043f, \u043d\u043e [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":23091,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-31123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/en\/blog\/administrirovanie\/lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.1.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"\ud83e\udd47\u041b\u0438\u0447\u043d\u044b\u0439 \u043e\u043f\u044b\u0442. \u041a\u0430\u043a \u043c\u044b \u043f\u043e\u0434\u043a\u043b\u044e\u0447\u0430\u043b\u0438 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u0443\u044e \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0438\u044e: \u0441\u0440\u0430\u0432\u043d\u0435\u043d\u0438\u0435 6 \u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u044b\u0445 \u0410\u0422\u0421 | ProHoster\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/prohoster.info\/en\/blog\/administrirovanie\/lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2019-10-31T18:39:36+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2019-10-31T18:39:36+00:00\" \/>\n\t\t<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"\ud83e\udd47Personal experience. 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