{"id":31125,"date":"2019-10-31T21:39:36","date_gmt":"2019-10-31T18:39:36","guid":{"rendered":"https:\/\/prohoster.info\/blog\/chto-takoe-biblioteka-itil-i-zachem-ona-nuzhna-vashej-kompanii\/"},"modified":"2019-10-31T21:39:36","modified_gmt":"2019-10-31T18:39:36","slug":"chto-takoe-biblioteka-itil-i-zachem-ona-nuzhna-vashej-kompanii","status":"publish","type":"post","link":"https:\/\/prohoster.info\/et\/blog\/administrirovanie\/chto-takoe-biblioteka-itil-i-zachem-ona-nuzhna-vashej-kompanii","title":{"rendered":"Mis on ITIL raamatukogu ja miks on see teie ettev\u00f5ttele vajalik","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Infotehnoloogiate (IT) kiiresti kasvav t\u00e4htsus \u00e4ritegevuses n\u00f5uab \u00fcha enam t\u00e4helepanu IT-teenuste korraldamisele ja rakendamisele. T\u00e4naseks p\u00e4evaks kasutatakse infotehnoloogiaid mitte ainult organisatsiooni lokaalsete probleemide lahendamiseks, vaid ka selle \u00e4ristrateegia v\u00e4ljat\u00f6\u00f6tamiseks. Nende \u00fclesannete t\u00e4htsus n\u00f5udis p\u00f5him\u00f5tteliselt uue l\u00e4henemise v\u00e4ljat\u00f6\u00f6tamist kogutud teabe s\u00fcsteematiseerimise probleemile. Selleks loodi ITIL raamatukogu, mis kirjeldab parimaid praktikaid IT-teenuste osutamisel. Nii said IT spetsialistid v\u00f5imaluse kasutada oma t\u00f6\u00f6s parimaid saavutusi, t\u00f5stes teenuste kvaliteeti. <\/p>\n<p><img decoding=\"async\" alt=\"Mis on ITIL raamatukogu ja miks on see teie ettev\u00f5ttele vajalik\" src=\"\/wp-content\/uploads\/2019\/04\/c066ccb9cbe4c3d854ece2fb3863f143.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h3>Miks see vajalik on?<\/h3>\n<p>\nIga aastaga m\u00e4ngivad infotehnoloogiad j\u00e4rjest t\u00e4htsamat rolli \u00e4ritegevuses. IT v\u00f5imaldab organisatsioonil olla konkurentsiv\u00f5imeline, kuna need pakuvad t\u00f6\u00f6riistu, mis aitavad koguda, t\u00f6\u00f6delda, hoida ja anal\u00fc\u00fcsida suuri andmemassiive edasiseks \u00e4riotsuste tegemiseks. Ettev\u00f5tted, kes valdavad paremini infotehnoloogiaid, saavutavad ka paremaid tulemusi, omades konkurentsieelist t\u00f6\u00f6riistana, mis v\u00f5imaldab maksimeerida olemasolevate andmete kasutamist maksimaalse kasu saavutamiseks. Seega on IT vahend organistatsiooni t\u00f6\u00f6 efektiivsuse suurendamiseks. <\/p>\n<p>Aastaid on ettev\u00f5tete digitaliseerimine m\u00e4nginud \u00fcha t\u00e4htsamat rolli ettev\u00f5tete t\u00f5husas toimimises. IT-d kasutatakse \u00e4ri protsessides erinevates arenguetappides, kusjuures mitte k\u00f5ik katsetused ei ole olnud t\u00f5husad. Sellest tulenes vajadus koondada globaalseid kogemusi IT kasutamisest \u00e4ritegevuses, mis realiseeriti ITIL-i raamatukogu n\u00e4ol. See sisaldab metodoloogiat \u00e4ri protsesside juhtimiseks ja parendamiseks, mis on mingil viisil seotud IT-ga. ITIL-i raamatukogu saab kasutada nii IT-teenuseid pakkuvate ettev\u00f5tete kui ka teiste valdkondade ettev\u00f5tete osakondade poolt, kes toetavad kogu organisatsiooni IT t\u00f6\u00f6d. ITIL-i juhiseid kasutatakse IT-teenuste haldamise ja organiseerimise l\u00e4henemises nagu ITSM.<\/p>\n<h3>Mis on ITIL<\/h3>\n<p>\nIT infrastructure library (ITIL raamatukogu) v\u00f5i IT infrastruktuuri raamatukogu on raamatute seeria, mis sisaldab juhiseid IT-ga seotud \u00e4ri protsesside haldamiseks, h\u00e4\u00e4lestamiseks ja pidevaks parendamiseks. <\/p>\n<p>Esimene v\u00e4ljaanne raamatukogust loodi Suurbritannia valitsuse tellimusel aastatel 1986-1989 ja hakati v\u00e4lja andma 1992. aastal; viimatinne, kolmas versioon \u2013 ITIL V3 \u2013 ilmus 2007. aastal. Viimase v\u00e4ljaande, mis ilmus 2011. aastal, struktuur sisaldab 5 k\u00f6idet. 2019. aasta alguses ilmus neljanda versiooni raamatukogu V4 eeldus, mille t\u00e4isversioon, mille v\u00e4ljat\u00f6\u00f6taja on AXELOS, peaks ilmuma umbes aasta p\u00e4rast.<\/p>\n<h3>ITIL-i raamatukogu struktuur ja sisu<\/h3>\n<p>\nKolmanda v\u00e4ljaande v\u00e4ljat\u00f6\u00f6tamisel rakendati uut l\u00e4henemist selle sisu koostamisel, niinimetatud \"teenuse eluts\u00fckkel\". Selle essents seisneb selles, et iga raamatu k\u00f6ide keskendub teatud \"eluts\u00fckli faasile\". Kuna ITIL-i raamatukogu versiooni kohaselt on ts\u00fckli faase viis, sisaldab raamatukogu ka 5 raamatut:<\/p>\n<ul>\n<li>Teenuste strateegia (Service Strategy);<\/li>\n<li>Teenuste projekteerimine (Service Design);<\/li>\n<li>Teenuste muutmine (Service Transition);<\/li>\n<li>Teenuste haldamine (Service Operation);<\/li>\n<li>Teenuste pidev parendamine (Continual Service Improvement).<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"Mis on ITIL raamatukogu ja miks on see teie ettev\u00f5ttele vajalik\" src=\"\/wp-content\/uploads\/2019\/04\/77fd85f930417c390c364286f2f558ba.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nEsimene etapp Teenuste strateegia aitab ettev\u00f5ttel m\u00f5ista, kes on tema sihtr\u00fchm, millised on nende vajadused ja seega, milliseid teenuseid nad vajavad, milliseid seadmeid on vajalik nende teenuste pakkumiseks ning n\u00f5uete v\u00e4ljat\u00f6\u00f6tamine nende rakendamiseks. Samuti toimub Teenuste strateegia raames pidev t\u00f6\u00f6korralduse kohandamine eesm\u00e4rgiga m\u00f5ista, kas teenuse hind vastab v\u00e4\u00e4rtustele, mida klient v\u00f5ib teenusest saada.<\/p>\n<p>Seej\u00e4rel j\u00e4rgneb Teenuste projekteerimise etapp, mis v\u00f5imaldab veenduda, et teenus vastab t\u00e4ielikult kliendi ootustele.<\/p>\n<p>Teenuste muutmise etapp vastutab teenuse tootmise ja edukate rakenduste eest, mis on kliendi jaoks vajalikud. Sellel tasemel toimuvad testimine, kvaliteedikontroll, toote rakendamine jne.<\/p>\n<p>Seej\u00e4rel j\u00e4rgneb Teenuste ekspluateerimise etapp, kus toimub j\u00e4rkj\u00e4rguline teenuste tootmine, tugiteenuste t\u00f6\u00f6 kohalike probleemide lahendamiseks ja \u00fchtsete probleemide andmebaasi kogumine teenuste kvaliteedi edasise t\u00f5stmise eesm\u00e4rgil.<\/p>\n<p>Viimaseks etapiks on Teenuste pidev paranemine, mis vastutab muudatuste ja t\u00e4iustuste eest teenuste tootmise k\u00f5ikides etappides ning organisatsiooni k\u00f5ikide protsesside t\u00f5hususe eest.<\/p>\n<p>Need viis etappi on teenuse eluts\u00fckli struktuuri raam ja v\u00f5tme m\u00f5isted, millega saab t\u00f6\u00f6tada ITILi raames. <\/p>\n<p>Iga etapp (ja vastavalt raamat) k\u00e4sitleb erinevaid \u00e4rijuhtimise aspekte. N\u00e4iteks: N\u00f5udluse juhtimine, IT-teenuste rahanduse juhtimine, tarnete juhtimine ja palju muud.<\/p>\n<h3>ITILi kasutamise p\u00f5him\u00f5tted<\/h3>\n<p>\nKuna ITIL on \u00fcks peamisi aspekte ITSM l\u00e4henemise rakendamisel ettev\u00f5tte juhtimises, tulenevad raamatukogu peamised kasutamise p\u00f5him\u00f5tted ITSM filosoofiast. ITSM l\u00e4henemise peamine idee on keskenduda tehnoloogia asemel pakutavatele teenustele. ITSM l\u00e4henemine eeldab, et organisatsioon peaks keskenduma klientidele ja teenustele, mitte tehnoloogiale. Seega peab ettev\u00f5te keskenduma sellele, milliseid v\u00f5imalusi ja tulemusi tehnoloogia suudab kliendile pakkuda, milliseid v\u00e4\u00e4rtusi ettev\u00f5te suudab luua ning kuidas ettev\u00f5te saab paraneda.<\/p>\n<p>K\u00fcmme p\u00f5him\u00f5tet, mis on v\u00e4lja toodud \"ITIL Practitioner Guidance\" juhendis, mille autoriteks on Kaimar Karu ja muud raamatukogu arendajad, on loetletud allpool:<\/p>\n<ul>\n<li>Keskendu v\u00e4\u00e4rtustele;<\/li>\n<li>Kujunda praktika jaoks;<\/li>\n<li>Alusta sealt, kus sa praegu oled;<\/li>\n<li>Vaata t\u00f6\u00f6d holistiliselt;<\/li>\n<li>Liigu edasi iteratiivselt;<\/li>\n<li>J\u00e4lgi protsesse otse;<\/li>\n<li>Ole l\u00e4bipaistev;<\/li>\n<li>Koosta koost\u00f6\u00f6d;<\/li>\n<li>Peamine p\u00f5him\u00f5te: lihtsus;<\/li>\n<li>Rakenda neid p\u00f5him\u00f5tteid praktikas.<\/li>\n<\/ul>\n<p>\nV\u00f5ime j\u00e4reldada, et need ITIL-i jaoks olulised p\u00f5him\u00f5tted on mingil moel kohandatavad ka teiste l\u00e4henemiste ja meetodite puhul \u00e4rihalduse, toote arendamise jne valdkonnas (Lean, agile jne), mis kinnitab, et need p\u00f5him\u00f5tted toimivad. Kuna ITIL-i raamatukogu on koondanud paljude organisatsioonide pikaajalise kogemuse, on need p\u00f5him\u00f5tted saanud \u00e4ri t\u00f5husaks t\u00f6\u00f6ks aluseks. <\/p>\n<p>Kuna need p\u00f5him\u00f5tted on suhteliselt mittespetsiifilised, omavad nad t\u00f6\u00f6riistana paindlikkuse omadust. \u00dcks peamisi teesid ITIL-i kasutamisel k\u00f5lab j\u00e4rgmiselt: \"Adopt and adapt\", mis t\u00e4hendab \"V\u00f5ta ja kohanda\". <\/p>\n<p>\u201eV\u00f5ta\" t\u00e4hendab, et \u00e4ri omaks ITIL-i filosoofiat, suunates t\u00e4helepanu klientidele ja teenustele. Tees \"Kohanda\" t\u00e4hendab m\u00f5tlevalt parimate praktika kasutamist ITIL-ist ja nende kohandamist konkreetse \u00e4ri vajaduste j\u00e4rgi.<\/p>\n<p>Seega, ITIL-i p\u00f5him\u00f5tetega \u00fchilduva l\u00e4henemise j\u00e4rgimine ja raamatukogu juhiste kasutamine v\u00f5ivad aidata muuta ja oluliselt t\u00e4iustada organisatsiooni erinevaid protsesse. <\/p>\n<h3>Nii et j\u00e4reldused<\/h3>\n<p>\nITIL kasutab uut l\u00e4henemist IT-teenuste arendamisel ja pakkumisel, kus k\u00e4sitletakse IT-teenuste elu ts\u00fcklit tervikuna. See s\u00fcsteemne l\u00e4henemine IT-teenuste haldamisel v\u00f5imaldab ettev\u00f5ttel parimal viisil kasutada ITIL-i raamatukogu pakutavaid v\u00f5imalusi: riskide haldamine, toote arendamine, kliendisuhete parandamine, kulude optimeerimine, protsesside kiirendamine, teenuste arvu suurendamine, t\u00e4nu IT-keskkonna korralikule arendamisele. <\/p>\n<p>Kuna \u00e4riolud muutuvad pidevalt, peab ka ITIL raamatukogu muutuma ja t\u00e4iustuma, et parimal v\u00f5imalikul viisil vastata k\u00f5igile t\u00e4nap\u00e4eva maailmas esitatud n\u00f5udmistele. 2019. aasta alguses on planeeritud uue ITIL raamatukogu versiooni v\u00e4ljatulek ja selle suuniste rakendamine praktikas n\u00e4itab, millises suunas ettev\u00f5tted ja nende protsessid edaspidi arenevad.<\/p>\n<h3>Kirjandus<\/h3>\n<p>\nCartlidge A., Chakravarthy J., Rudd C., Sowerby J.A. Operational Support and Analysis ITIL Intermediate Capability Handbook. \u2013 London, TSO, 2013. \u2014 179 lk.<br \/>\nKaru K. ITIL Practitioner Guidance. \u2014 London, TSO, 2016. \u2013 434 lk.<br \/>\n<br \/>Allikas: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/447276\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0421\u0442\u0440\u0435\u043c\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u0440\u043e\u0441\u0442 \u0437\u043d\u0430\u0447\u0438\u043c\u043e\u0441\u0442\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439 \u0434\u043b\u044f \u0431\u0438\u0437\u043d\u0435\u0441\u0430 \u0442\u0440\u0435\u0431\u0443\u0435\u0442 \u0432\u0441\u0435 \u0431\u043e\u043b\u044c\u0448\u0435 \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u044f \u043a \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0438 \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 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\u0431\u0438\u0437\u043d\u0435\u0441-\u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0438. \u0412\u0430\u0436\u043d\u043e\u0441\u0442\u044c \u044d\u0442\u0438\u0445 \u0437\u0430\u0434\u0430\u0447 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043b\u0430 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0438 \u043f\u0440\u0438\u043d\u0446\u0438\u043f\u0438\u0430\u043b\u044c\u043d\u043e \u043d\u043e\u0432\u043e\u0433\u043e \u043f\u043e\u0434\u0445\u043e\u0434\u0430 \u043a \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u043d\u0430\u043a\u043e\u043f\u043b\u0435\u043d\u043d\u043e\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438. \u0414\u043b\u044f \u044d\u0442\u0438\u0445 \u0446\u0435\u043b\u0435\u0439 \u0431\u044b\u043b\u0430 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":23093,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-31125","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0421\u0442\u0440\u0435\u043c\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u0440\u043e\u0441\u0442 \u0437\u043d\u0430\u0447\u0438\u043c\u043e\u0441\u0442\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439 \u0434\u043b\u044f \u0431\u0438\u0437\u043d\u0435\u0441\u0430 \u0442\u0440\u0435\u0431\u0443\u0435\u0442 \u0432\u0441\u0435 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