{"id":31125,"date":"2019-10-31T21:39:36","date_gmt":"2019-10-31T18:39:36","guid":{"rendered":"https:\/\/prohoster.info\/blog\/chto-takoe-biblioteka-itil-i-zachem-ona-nuzhna-vashej-kompanii\/"},"modified":"2019-10-31T21:39:36","modified_gmt":"2019-10-31T18:39:36","slug":"chto-takoe-biblioteka-itil-i-zachem-ona-nuzhna-vashej-kompanii","status":"publish","type":"post","link":"https:\/\/prohoster.info\/et\/blog\/administrirovanie\/chto-takoe-biblioteka-itil-i-zachem-ona-nuzhna-vashej-kompanii","title":{"rendered":"Mis on ITIL raamatukogu ja miks on see teie ettev\u00f5ttele vajalik","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Infotehnoloogiate kiire kasv \u00e4ri jaoks n\u00f5uab \u00fcha rohkem t\u00e4helepanu IT-teenuste korraldamisele ja rakendamisele. T\u00e4nap\u00e4eval kasutatakse infotehnoloogiaid mitte ainult organisatsioonisiseste probleemide lahendamiseks, vaid nad on ka osa \u00e4ristrateegia v\u00e4ljat\u00f6\u00f6tamisest. Nende \u00fclesannete olulisus n\u00f5udis p\u00f5him\u00f5tteliselt uue l\u00e4henemise v\u00e4ljat\u00f6\u00f6tamist kogutud teabe sistematiseerimise probleemile. Selle eesm\u00e4rgi nimel loodi ITILi raamatukogu, mis kirjeldab parimaid praktikaid IT-teenuste osutamisel. Nii said IT-ala spetsialistid v\u00f5imaluse rakendada oma t\u00f6\u00f6s parimaid lahendusi, t\u00f5stes teenuste kvaliteeti. <\/p>\n<p><img decoding=\"async\" alt=\"Mis on ITIL raamatukogu ja miks on see teie ettev\u00f5ttele vajalik\" src=\"\/wp-content\/uploads\/2019\/04\/c066ccb9cbe4c3d854ece2fb3863f143.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h3>Miks on see vajalik?<\/h3>\n<p>\nIga aastaga m\u00e4ngivad infotehnoloogiad (IT) \u00fcha olulisemat rolli \u00e4ritegevuses. IT v\u00f5imaldab organisatsioonidel olla konkurentsiv\u00f5imelised, pakkudes t\u00f6\u00f6riistu, mis aitavad koguda, t\u00f6\u00f6delda, salvestada ja anal\u00fc\u00fcsida suuri andmehulkade, et langetada \u00e4rilisi otsuseid. Ettev\u00f5tted, kes omavad paremat arusaamist infotehnoloogiatest, saavutavad ka paremaid tulemusi, sest nad omavad konkurentsieelist t\u00f6\u00f6riista n\u00e4ol, mis v\u00f5imaldab kasutada olemasolevaid andmeid maksimaalse kasu saamiseks. Seega on IT vahend, mis suurendab kogu organisatsiooni t\u00f6\u00f6 efektiivsust. <\/p>\n<p>Aastak\u00fcmneid on infotehnoloogia kasutamine \u00e4ris m\u00e4nginud \u00fcha t\u00e4htsamat rolli ettev\u00f5tete t\u00f5husas toimimises. Erinevatel IT-etappidel on olnud mitmeid katseid neid \u00e4riprotsessides rakendada, ja mitte k\u00f5ik neist ei ole olnud t\u00f5husad. Seega tekkis vajadus koguda globaalset kogemust IT kasutamisel \u00e4ritegevuses, mis l\u00f5ppkokkuv\u00f5ttes j\u00e4i ITIL-i raamatukogusse, sisaldades juhtimismeetodite ja \u00e4riprotsesside t\u00e4iustamise metoodikat, mis on mingil viisil seotud IT-ga. ITIL-i raamatukogu saab kasutada nii IT-teenuseid pakkuvate ettev\u00f5tete kui ka teiste profiilide ettev\u00f5tete \u00fcksikute osakondade poolt, kes tagavad IT t\u00f6\u00f6 kogu organisatsioonile. ITIL-i juhised kasutatakse selle l\u00e4henemisviisi puhul IT teenuste juhtimise ja korraldamise, mida tuntakse kui ITSM.<\/p>\n<h3>Mis on ITIL<\/h3>\n<p>\nIT infrastruktuuri raamatukogu (ITIL) on raamatute seeria, mis sisaldab juhtn\u00f6\u00f6re, kuidas hallata, t\u00e4iustada ja pidevalt t\u00e4iustada \u00e4ri-, mis on seotud IT-ga. <\/p>\n<p>Briti valitsuse korraldusel loodud raamatukogu esimene v\u00e4ljaanne valmis aastatel 1986\u20131989 ja hakati seda v\u00e4lja andma 1992. aastal, viimase, kolmanda versiooni \u2014 ITIL V3 \u2014 avaldasid 2007. aastal. Raamatukogu viimane v\u00e4ljaanne ilmus 2011. aastal ja koosneb viiest k\u00f6itest. 2019. aasta alguses ilmus neljanda versiooni eelvaade, t\u00e4ieliku versiooni v\u00e4ljaandmine on plaanis aasta jooksul AXELOS-i arendaja poolt.<\/p>\n<h3>ITIL raamatukogu struktuur ja olemus<\/h3>\n<p>\nKolmanda v\u00e4ljaande koostamisel kasutati uut l\u00e4henemist, mida nimetatakse 'teenuse eluts\u00fckli' vormimiseks. Selle olemus seisneb selles, et iga raamatukogu k\u00f6ide keskendub konkreetsele \u201eeluts\u00fckli\u201c faasile. Kuna ITIL raamatukogu versiooni kohaselt on sellel ts\u00fcklil viis faasi, on ka raamatuid, mis seda sisaldavad, kokku viis:<\/p>\n<ul>\n<li>Teenuste strateegia (Service Strategy);<\/li>\n<li>Teenuste kavandamine (Service Design);<\/li>\n<li>Teenuste \u00fcleminek (Service Transition);<\/li>\n<li>Teenuste operaatsioon (Service Operation);<\/li>\n<li>Teenuste pidev paranemine (Continual Service Improvement).<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"Mis on ITIL raamatukogu ja miks on see teie ettev\u00f5ttele vajalik\" src=\"\/wp-content\/uploads\/2019\/04\/77fd85f930417c390c364286f2f558ba.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nTeenusstrateegia esimene etapp aitab ettev\u00f5ttel m\u00f5ista, kes on nende sihtr\u00fchm, millised on nende vajadused ja seega, milliseid teenuseid nad vajavad, millised seadmed on vajalikud nende teenuste pakkumiseks ning kuidas kujundada n\u00f5uded nende elluviimiseks. Teenusstrateegia raames tehakse pidevaid kohandusi, et m\u00f5ista, kas teenuse hind vastab v\u00e4\u00e4rtusele, mida klient v\u00f5ib selle teenuse kaudu saada.<\/p>\n<p>Seej\u00e4rel j\u00e4rgneb teenuste projekteerimise etapp, mis tagab, et teenus vastab t\u00e4ielikult kliendi ootustele.<\/p>\n<p>Teenuste \u00fcmberkujundamise etapp vastutab teenuse tootmise ja eduka elluviimise eest, mis on kliendi jaoks vajalik. Sellel tasemel toimuvad testimine, kvaliteedikontroll, toote elluviimine jne.<\/p>\n<p>Seej\u00e4rel j\u00e4rgneb teenuste kasutuselev\u00f5tu etapp, kus toimub teenuste j\u00e4rkj\u00e4rguline tootmine, tugiteenuste t\u00f6\u00f6, et lahendada kohalikke probleeme, ning \u00fchtsete probleemide andmebaasi loomine teenuste kvaliteedi parandamiseks.<\/p>\n<p>Viimane etapp on Teenuste pidev t\u00e4iustamine, mis vastutab k\u00f5igi teenuse tootmise etappide muudatuste ja t\u00e4iustuste ning organisatsiooni k\u00f5igi protsesside t\u00f5hususe eest.<\/p>\n<p>Need viis etappi on teenuse eluts\u00fckli struktuuri karkass, v\u00f5tmekontseptid, millega saab t\u00f6\u00f6tada ITIL-i teema kontekstis. <\/p>\n<p>Iga etapp (ja seega ka raamat) k\u00e4sitleb erinevaid \u00e4rijuhtimise aspekte. N\u00e4iteks v\u00f5ib mainida: N\u00f5udluse juhtimine, IT-teenuste rahanduse juhtimine, tarnete juhtimine ja palju muud.<\/p>\n<h3>ITIL-i raamatukogu kasutamise p\u00f5him\u00f5tted<\/h3>\n<p>\nKuna ITIL on \u00fcks peamisi komponente ITSM-i l\u00e4henemise rakendamisel \u00e4rijuhtimises, tulenevad raamatukogu kasutamise p\u00f5hiprintsiibid ITSM-i filosoofiast. ITSM-i l\u00e4henemise keskne idee on suunata t\u00e4helepanu tehnoloogiatelt pakutavatele teenustele. ITSM-i l\u00e4henemine eeldab, et organisatsioon peaks tehnoloogiate asemel keskenduma klientidele ja teenustele. Seega peab \u00e4ri keskenduma sellele, milliseid v\u00f5imalusi ja tulemusi tehnoloogiad saavad klientidele pakkuda, millist v\u00e4\u00e4rtust \u00e4ri suudab luua ja kuidas \u00e4ri v\u00f5ib areneda.<\/p>\n<p>K\u00fcmme peamist p\u00f5him\u00f5tet, mis on saadud juhendist \u201eITIL Practitioner Guidance\u201c, mille autoriteks on Kaimar Karu ja muud raamatukogu arendajad, on loetletud allpool:<\/p>\n<ul>\n<li>Keskenduge v\u00e4\u00e4rtustele;<\/li>\n<li>Kujundage praktika jaoks;<\/li>\n<li>Alustage sealt, kus te praegu olete;<\/li>\n<li>Ahnkege holistiliselt;<\/li>\n<li>Liikuge edasi iteratiivselt;<\/li>\n<li>J\u00e4lgige protsesse otse;<\/li>\n<li>Olge l\u00e4bipaistvad;<\/li>\n<li>Suhelge;<\/li>\n<li>Peamine p\u00f5him\u00f5te: lihtsus;<\/li>\n<li>Rakendage neid p\u00f5him\u00f5tteid praktikas.<\/li>\n<\/ul>\n<p>\nV\u00f5ime j\u00e4reldada, et need p\u00f5him\u00f5tted, mis on ITIL jaoks kesksemad, on mingil moel rakendatavad ka muudes l\u00e4henemistes ja meetodites \u00e4rihaldamises, toote arendamisel jne (Lean, agile ja teised), mis kinnitab, et need p\u00f5him\u00f5tted on t\u00f5husad. Kuna ITIL raamat h\u00f5lmab mitme organisatsiooni pikaajalist kogemust, on need p\u00f5him\u00f5tted muutunud ettev\u00f5tte t\u00f5husa t\u00f6\u00f6 aluseks. <\/p>\n<p>Kuna need p\u00f5him\u00f5tted on suhteliselt mittespetsiifilised, omavad nad t\u00f6\u00f6riistana sellist omadust nagu paindlikkus. \u00dcks peamisi v\u00e4iteid ITIL-i kasutamise juures on j\u00e4rgmine: \u201eAdopt and adapt\u201c, mis t\u00e4hendab \u201eKeen ja kohanda\u201c. <\/p>\n<p>All \u201eKeen\u201c m\u00f5istetakse \u00e4ri ITIL-i filosoofia vastuv\u00f5tmist, keskendudes klientidele ja teenustele. V\u00e4ide \u201eKohanda\u201c t\u00e4hendab parimate ITIL-i praktikate hoolikat rakendamist ja nende kohandamist konkreetse \u00e4ri vajadustega.<\/p>\n<p>Seega v\u00f5ib ITIL-iga \u00fchte sobiva l\u00e4henemise j\u00e4rgimine, kasutades raamatukogu juhiseid, muuta ja oluliselt t\u00e4iustada organisatsiooni erinevaid protsesse. <\/p>\n<h3>Seega j\u00e4reldused<\/h3>\n<p>\nITIL kasutab uut l\u00e4henemist IT-teenuste arendamiseks ja pakkumiseks, vaadates nende kogu eluts\u00fcklit. See s\u00fcsteemne l\u00e4henemine IT-teenuste juhtimisele aitab ettev\u00f5tetel maksimaalselt \u00e4ra kasutada ITILi raamatukogu v\u00f5imalusi: hallata riske, arendada tooteid, parandada klientide suhteid, optimeerida kulusid, kiirendada protsesse ja suurendada teenuste arvu, t\u00e4nu \u00f5igele IT-keskkonna kujundusele. <\/p>\n<p>Kuna \u00e4ritegevuse tingimused muutuvad pidevalt, peab ka ITILi raamatukogu muutuma ja arenema, et vastata kaasaegse maailma k\u00f5igile n\u00f5udmistele. 2019. aasta alguses on kavandatud uue ITILi versiooni v\u00e4ljaandmine, mille rakendamine praktiliselt n\u00e4itab, millises suunas ettev\u00f5te ja tema protsessid edasi arenevad.<\/p>\n<h3>Kirjandus<\/h3>\n<p>\nCartlidge A., Chakravarthy J., Rudd C., Sowerby J.A. Operational Support and Analysis ITIL Intermediate Capability Handbook. \u2013 London, TSO, 2013. \u2014 179 lk.<br \/>\nKaru K. ITIL Practitioner Guidance. \u2014 London, TSO, 2016. \u2013 434 lk.<br \/>\n<br \/>Allikas: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/447276\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0421\u0442\u0440\u0435\u043c\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u0440\u043e\u0441\u0442 \u0437\u043d\u0430\u0447\u0438\u043c\u043e\u0441\u0442\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439 \u0434\u043b\u044f \u0431\u0438\u0437\u043d\u0435\u0441\u0430 \u0442\u0440\u0435\u0431\u0443\u0435\u0442 \u0432\u0441\u0435 \u0431\u043e\u043b\u044c\u0448\u0435 \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u044f \u043a \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0438 \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 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