{"id":33609,"date":"2019-10-31T21:53:43","date_gmt":"2019-10-31T18:53:43","guid":{"rendered":"https:\/\/prohoster.info\/blog\/cjm-dlya-lozhnogo-srabatyvaniya-antivirusa-drweb\/"},"modified":"2019-10-31T21:53:43","modified_gmt":"2019-10-31T18:53:43","slug":"cjm-dlya-lozhnogo-srabatyvaniya-antivirusa-drweb","status":"publish","type":"post","link":"https:\/\/prohoster.info\/et\/blog\/administrirovanie\/cjm-dlya-lozhnogo-srabatyvaniya-antivirusa-drweb","title":{"rendered":"CJM valeantiviirus DrWeb-i t\u00f5rke jaoks","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

Loo, kus Doctor Web eemaldab Samsung Magiciani teenuse DLL-d, kuulutades selle troojaks, ja et j\u00e4tta p\u00e4ring tehnilise toe teenusele, pead sa mitte ainult registreeruma portaali, vaid ka esitama seerianumbri. Mida, muidugi, ei ole, sest DrWeb saadab registreerimise ajal v\u00f5tme ja seerianumber genereeritakse registreerimise k\u00e4igus v\u00f5tme p\u00f5hjal \u2014 ning ei hoita KUSAGIL. Protsessi k\u00e4igus tuleb peale seerianumbri sisestada KAHE k\u00e4sitsi kirjutatud CAPTCHA: sisselogimisel ja tehnikatoe teenusele p\u00e4ringu saatmisel.
\nSituatsioon on muinasjutuline: meres, ookeanis on saar, sellel saarel tamm, tamme all on maetud kirst, kirstus on j\u00e4nes, j\u00e4neses on part, partes on muna, munas on n\u00f5el ja n\u00f5elas on Koshchei surm. Ma tean, et sellisel viisil peidetud v\u00f5imalus tehnilise toega \u00fchendust v\u00f5tta - see on trend. Aga mitte nii palju. <\/p>\n

Ma r\u00e4\u00e4gin, kuidas seda parandada.<\/p>\n

\"CJM
\n
\n<\/a><\/noindex>
\nMa olen uurija ja lahendades UX-\u00fclesandeid annan ma tavaliselt kasutajatele \u00fclesandeid rakendustes stsenaariume t\u00e4ita. Kuid elu on palju rikkam ja pakub uurijatele ootamatuid stsenaariume.<\/p>\n

Olen kasutanud DrWebi viiruset\u00f5rjet juba pikka aega, alates nullindatest, ja olen korduvalt pidanud silmitsi seisma valeh\u00e4iretega. DrWeb on juba eemaldanud minu FastStone image viewer'i, pidades pildifailide grupit\u00f6\u00f6d kr\u00fcptimise t\u00f6\u00f6ks. Veel varem eemaldas DrWeb minu Steam.exe. \u00dches\u00f5naga, sellist asja pole olnud, ja n\u00fc\u00fcd on see j\u00e4lle juhtunud. <\/p>\n

Viiruset\u00f5rje palus taask\u00e4ivitamist. Miski ei ennustanud seda. Taask\u00e4ivitasin arvuti ja n\u00e4gin teadet, et DrWeb avastas ja eemaldas j\u00e4rgmised pahavaraobjektid: bcom.dll Samsung Magician'i kaustast Program Files'is. P\u00f5hjuseks oli uhkus Trojan.MonsterInstall.8 <\/p>\n

\"CJM
\n
\nKuidas edasi tegutsesin, on kajastatud sellel kasutajakogemuse kaardil:
\n\"CJM
\nSuur kaart<\/a><\/noindex><\/p>\n

M\u00f5ned ekraanipildid, et m\u00f5istaksite probleemi ulatust:
\n\"CJM
\n
\nEt kasutada 'Toetust', peab teadma, et see toimub DrWEBi veebisaidi kaudu. M\u00e4letan, et mul oli eelmisel korral seda keeruline leida. Aga mida peaks tegema kasutaja, kellel pole sellist kogemust?
\n\"CJM
\n
\nSisuliselt on k\u00f5ik need piirangud tehnilise toe poole p\u00f6\u00f6rdumise osas suunatud p\u00f6\u00f6ramiste arvu minimeerimisele. N\u00e4ete, kui palju samme peab te tegema, et probleem lahendada?<\/p>\n

\"CJM
\n
\nMobiilside operaatorid toimivad samamoodi, sisestades h\u00e4\u00e4lemen\u00fc\u00fc (IVR) klienditoe k\u00f5nedes. See v\u00e4hendab kontaktikeskuse koormust, kuna paljud abonendid ei oota vastust v\u00f5i ei saa h\u00e4\u00e4lemen\u00fc\u00fcst aru ning lahendavad oma probleemi muul viisil, n\u00e4iteks saidi kaudu.<\/p>\n

Aga DrWEB-il on see AINUS toetuse kanal. Ma ei saa oma valeh\u00e4ire probleemi lahendada teiste kanalite kaudu.<\/p>\n

Mida v\u00f5iks parandada?<\/b><\/p>\n

\"CJM
\nSuur kaart<\/a><\/noindex><\/p>\n

Ma m\u00f5istan, et kasutajakogemuse parandamine tehnilise toe taotlemisel v\u00f5ib olla kulukas. Kuid v\u00e4hemalt v\u00f5iks eemaldada captcha'd, automatiseerida aruannete ja failide edastamise anal\u00fc\u00fcsimiseks ning luua sujuva autentimise portaalis rakendusest. Kasutajate abistamine keerulistes olukordades m\u00f5jutab lojaalsust.<\/p>\n

Allikas: habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

\u0413\u043b\u0430\u0432\u0430, \u0432 \u043a\u043e\u0442\u043e\u0440\u043e\u0439 Doctor Web \u0443\u0434\u0430\u043b\u044f\u0435\u0442 DLL \u0441\u0435\u0440\u0432\u0438\u0441\u0430 Samsung Magician, \u043e\u0431\u044a\u044f\u0432\u0438\u0432 \u0435\u0433\u043e \u0442\u0440\u043e\u044f\u043d\u043e\u043c, \u0430 \u0434\u043b\u044f \u0442\u043e\u0433\u043e, \u0447\u0442\u043e\u0431\u044b \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u0437\u0430\u043f\u0440\u043e\u0441 \u0432 \u0441\u043b\u0443\u0436\u0431\u0435 \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043d\u0443\u0436\u043d\u043e \u043d\u0435 \u043f\u0440\u043e\u0441\u0442\u043e \u0437\u0430\u0440\u0435\u0433\u0438\u0441\u0442\u0440\u0438\u0440\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u043d\u0430 \u043f\u043e\u0440\u0442\u0430\u043b\u0435, \u0430 \u0443\u043a\u0430\u0437\u0430\u0442\u044c \u0441\u0435\u0440\u0438\u0439\u043d\u044b\u0439 \u043d\u043e\u043c\u0435\u0440. \u041a\u043e\u0435\u0433\u043e, \u0440\u0430\u0437\u0443\u043c\u0435\u0435\u0442\u0441\u044f \u043d\u0435\u0442, \u043f\u043e\u0442\u043e\u043c\u0443 \u0447\u0442\u043e DrWeb \u0432\u044b\u0441\u044b\u043b\u0430\u0435\u0442 \u043f\u0440\u0438 \u0440\u0435\u0433\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u0438 \u043a\u043b\u044e\u0447, \u0430 \u0441\u0435\u0440\u0438\u0439\u043d\u0438\u043a \u0433\u0435\u043d\u0435\u0440\u0438\u0440\u0443\u0435\u0442\u0441\u044f \u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u0440\u0435\u0433\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u0438 \u043f\u043e \u043a\u043b\u044e\u0447\u0443 \u2014 \u0438 \u043d\u0435 \u0445\u0440\u0430\u043d\u0438\u0442\u0441\u044f \u041d\u0418\u0413\u0414\u0415. […]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":25300,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-33609","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\n","aioseo_head_json":{"title":"\ud83e\udd47CJM valepositiivse m\u00e4rguande jaoks antiviruse DrWeb | ProHoster","description":"Lugu, kus Doctor Web eemaldab Samsung Magiciani teenuse DLL-i, kuulutades selle troojaks. Tehnilise toe teenuse taotlemiseks tuleb mitte lihtsalt registreeruda portaalis, vaid ka esitada seerianumber. Muidugi ei ole seda, sest DrWeb saadab registreerimise ajal v\u00f5tme, ja seerianumber genereeritakse registreerimise k\u00e4igus v\u00f5tme alusel \u2014 ning seda ei hoita KUSAGIL.","canonical_url":"https:\/\/prohoster.info\/et\/blog\/administrirovanie\/cjm-dlya-lozhnogo-srabatyvaniya-antivirusa-drweb","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":null,"og:locale":"et_EE","og:site_name":"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b","og:type":"article","og:title":"\ud83e\udd47CJM \u0434\u043b\u044f \u043b\u043e\u0436\u043d\u043e\u0433\u043e \u0441\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u043d\u0438\u044f \u0430\u043d\u0442\u0438\u0432\u0438\u0440\u0443\u0441\u0430 DrWeb | ProHoster","og:description":"\u0413\u043b\u0430\u0432\u0430, \u0432 \u043a\u043e\u0442\u043e\u0440\u043e\u0439 Doctor Web \u0443\u0434\u0430\u043b\u044f\u0435\u0442 DLL \u0441\u0435\u0440\u0432\u0438\u0441\u0430 Samsung Magician, \u043e\u0431\u044a\u044f\u0432\u0438\u0432 \u0435\u0433\u043e \u0442\u0440\u043e\u044f\u043d\u043e\u043c, \u0430 \u0434\u043b\u044f \u0442\u043e\u0433\u043e, \u0447\u0442\u043e\u0431\u044b \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u0437\u0430\u043f\u0440\u043e\u0441 \u0432 \u0441\u043b\u0443\u0436\u0431\u0435 \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043d\u0443\u0436\u043d\u043e \u043d\u0435 \u043f\u0440\u043e\u0441\u0442\u043e \u0437\u0430\u0440\u0435\u0433\u0438\u0441\u0442\u0440\u0438\u0440\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u043d\u0430 \u043f\u043e\u0440\u0442\u0430\u043b\u0435, \u0430 \u0443\u043a\u0430\u0437\u0430\u0442\u044c \u0441\u0435\u0440\u0438\u0439\u043d\u044b\u0439 \u043d\u043e\u043c\u0435\u0440. \u041a\u043e\u0435\u0433\u043e, \u0440\u0430\u0437\u0443\u043c\u0435\u0435\u0442\u0441\u044f \u043d\u0435\u0442, \u043f\u043e\u0442\u043e\u043c\u0443 \u0447\u0442\u043e DrWeb \u0432\u044b\u0441\u044b\u043b\u0430\u0435\u0442 \u043f\u0440\u0438 \u0440\u0435\u0433\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u0438 \u043a\u043b\u044e\u0447, \u0430 \u0441\u0435\u0440\u0438\u0439\u043d\u0438\u043a \u0433\u0435\u043d\u0435\u0440\u0438\u0440\u0443\u0435\u0442\u0441\u044f \u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u0440\u0435\u0433\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u0438 \u043f\u043e \u043a\u043b\u044e\u0447\u0443 \u2014 \u0438 \u043d\u0435 \u0445\u0440\u0430\u043d\u0438\u0442\u0441\u044f \u041d\u0418\u0413\u0414\u0415.","og:url":"https:\/\/prohoster.info\/et\/blog\/administrirovanie\/cjm-dlya-lozhnogo-srabatyvaniya-antivirusa-drweb","og:image":"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg","og:image:secure_url":"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg","og:image:width":350,"og:image:height":350,"article:published_time":"2019-10-31T18:53:43+00:00","article:modified_time":"2019-10-31T18:53:43+00:00","article:publisher":"https:\/\/www.facebook.com\/prohoster","article:author":"https:\/\/www.facebook.com\/prohoster"},"aioseo_meta_data":{"post_id":"33609","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":null,"schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"seo_analyzer_scan_date":"2026-01-21 15:59:19","breadcrumb_settings":null,"limit_modified_date":false,"reviewed_by":null,"ai":null,"created":"2021-02-28 17:22:44","updated":"2026-01-21 15:59:19"},"gt_translate_keys":[{"key":"link","format":"url"}],"_links":{"self":[{"href":"https:\/\/prohoster.info\/et\/wp-json\/wp\/v2\/posts\/33609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prohoster.info\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prohoster.info\/et\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prohoster.info\/et\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prohoster.info\/et\/wp-json\/wp\/v2\/comments?post=33609"}],"version-history":[{"count":0,"href":"https:\/\/prohoster.info\/et\/wp-json\/wp\/v2\/posts\/33609\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prohoster.info\/et\/wp-json\/wp\/v2\/media\/25300"}],"wp:attachment":[{"href":"https:\/\/prohoster.info\/et\/wp-json\/wp\/v2\/media?parent=33609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prohoster.info\/et\/wp-json\/wp\/v2\/categories?post=33609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prohoster.info\/et\/wp-json\/wp\/v2\/tags?post=33609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}