{"id":35130,"date":"2019-10-31T22:02:28","date_gmt":"2019-10-31T19:02:28","guid":{"rendered":"https:\/\/prohoster.info\/blog\/chto-izvestno-o-sertifikatsii-itil-4\/"},"modified":"2019-10-31T22:02:28","modified_gmt":"2019-10-31T19:02:28","slug":"chto-izvestno-o-sertifikatsii-itil-4","status":"publish","type":"post","link":"https:\/\/prohoster.info\/et\/blog\/news\/chto-izvestno-o-sertifikatsii-itil-4","title":{"rendered":"Mida on teada ITIL 4 sertifitseerimise kohta","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Sel aastal ilmus ITIL 4 uuendus. R\u00e4\u00e4gime, kuidas toimub IT-teenuste juhtimise spetsialistide sertifitseerimine uue standardi alusel.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/it-guild\/blog\/455341\/\"><img decoding=\"async\" alt=\"Mida on teada ITIL 4 sertifitseerimise kohta\" src=\"\/wp-content\/uploads\/2019\/06\/c76e7ce8f76eedb33119a3038342fb56.jpeg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\n<i>\/ Unsplash \/ <noindex><a rel=\"nofollow\" href=\"https:\/\/unsplash.com\/photos\/5fNmWej4tAA\">Helloquence<\/a><\/noindex><\/i><\/p>\n<h2>Kuidas sertifitseerimisprotsess muutub<\/h2>\n<p>\nViimane uuendus ITIL 3 raamatukogule esitati kaheksa aastat tagasi. Selle aja jooksul on IT-sektor kogenud m\u00e4rkimisv\u00e4\u00e4rseid muutusi ja saanud uusi tehnoloogiaid. Paljud ettev\u00f5tted on hakanud rakendama IT juhtimise praktikaid (nt ITSM, mis p\u00f5hineb ITIL-il).<\/p>\n<p>Kohandades neid muutuva konteksti vajadustega, avaldas sel aastal Axelosi ITIL metodoloogia arendamise spetsialistid uuenduse \u2014 ITIL 4. Sel on tekkinud uued teadmiste valdkonnad, mis on seotud kasutajate rahulolu, v\u00e4\u00e4rtusete loomise voogude ja paindlike metodoloogiate nagu Agile, Lean ja DevOps t\u00f5stmisega.<\/p>\n<blockquote><p>Koos uute praktikatega on muutunud ka l\u00e4henemisviisid IT-teenuste juhtimise spetsialistide sertifitseerimisele. ITIL 3-s peeti ITIL Expert taset k\u00f5rgeimaks ITIL s\u00fcsteemis.<\/p>\n<p>Neljas versioon jagab selle taseme kaheks suunaks \u2014 ITIL Management Professional ja ITIL Strategic Leader. Esimene on m\u00f5eldud IT-osakondade juhtidele, teine aga osakonnajuhatajate jaoks, kes ei ole seotud infotehnoloogiaga (eksperdid, kes on l\u00f5petanud m\u00f5lemad kursused, saavad tiitli ITIL Master).<\/p><\/blockquote>\n<p>\n<img decoding=\"async\" alt=\"Mida on teada ITIL 4 sertifitseerimise kohta\" src=\"\/wp-content\/uploads\/2019\/06\/c85288796e35a00e62f8ea493c269c52.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nIgal neist suundadest on oma eksamite komplekt (n\u00f5uded ja \u00f5ppeprogrammid Axelosi <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/certifications\/itil-certifications\/itil-managing-professional-itil-4\">lubasid<\/a><\/noindex> <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/certifications\/itil-certifications\/itil-strategic-leader-itil-4\">publitseerida<\/a><\/noindex> l\u00f5pu poole 2019. aastal). Kuid eksamile p\u00e4\u00e4semiseks tuleb l\u00e4bida p\u00f5hisertifikaat \u2014 ITIL 4 Foundation. K\u00f5ik vajalikud andmed selle kohta avaldati aasta alguses.<\/p>\n<h2>Mida h\u00f5lmab p\u00f5hin\u00f5ue<\/h2>\n<p>\nFebruaris avaldas Axelos <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/itil-update\">esitanud<\/a><\/noindex> raamat \u201eITIL Foundation. ITIL 4 Edition\u201d. Selle \u00fclesanne on selgitada p\u00f5hikontseptsioone ja luua alus edasiseks s\u00fcvitsi minekuks.<\/p>\n<p>ITIL 4 Foundation katab j\u00e4rgmised teemad:<\/p>\n<ul>\n<li>Teenusehalduse p\u00f5hikontseptsioonid;<\/li>\n<li>ITIL-i eesm\u00e4rk ja komponendid;<\/li>\n<li>Viis ITIL-i praktika eesm\u00e4rgid ja peamised m\u00e4\u00e4ratlused;<\/li>\n<li>ITIL-i rakendamise l\u00e4henemisviisid;<\/li>\n<li>Neli teenuste haldamise aspekti;<\/li>\n<li>Teenuste v\u00e4\u00e4rtuse loomise l\u00e4henemisviisid ja nende omavahelised seosed.<\/li>\n<\/ul>\n<p><\/p>\n<h2>Millised k\u00fcsimused on oodata<\/h2>\n<p>\nEksam koosneb 40 k\u00fcsimusest. Edutuks vajalik on \u00f5igesti vastata 26-le neist (65%).<\/p>\n<p>Raskusaste vastab <noindex><a rel=\"nofollow\" href=\"https:\/\/en.wikipedia.org\/wiki\/Bloom's_taxonomy\">Bloom'i taksonoomiale<\/a><\/noindex>, st. \u00f5ppijad peavad mitte ainult vastama k\u00fcsimustele, vaid ka demonstreerima oma oskust rakendada teadmisi praktikas.<\/p>\n<blockquote><p>Osad \u00fclesanded koosnevad testik\u00fcsimustest, millel on \u00fcks v\u00f5i mitu vastusevarianti. On \u00fclesandeid, kus eksamid n\u00f5uavad eksitavalt selgitada v\u00f5tmem\u00f5isted IT juhtimises kirjalikult.<\/p><\/blockquote>\n<p>\nN\u00e4iteks on k\u00fcsimusi, kus tuleb anda definitsioon sellistele m\u00f5istetele nagu teenus, kasutaja v\u00f5i klient. Teises \u00fclesandes tuleb v\u00e4lja tuua ITILi v\u00e4\u00e4rtuste s\u00fcsteemi p\u00f5hikoostisosad. Veel paar n\u00e4idet leiate <noindex><a rel=\"nofollow\" href=\"https:\/\/www.itexpert.ru\/images\/EN_ITIL4_FND_2019_CandidateSyll.pdf\">sellest dokumendist<\/a><\/noindex> Axeloselt.<\/p>\n<p><img decoding=\"async\" alt=\"Mida on teada ITIL 4 sertifitseerimise kohta\" src=\"\/wp-content\/uploads\/2019\/06\/3cb4edbed918e0129d757521d1b80ff3.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>\/ Unsplash \/ <noindex><a rel=\"nofollow\" href=\"https:\/\/unsplash.com\/photos\/75nbwHfDsnY\">Bethany Legg<\/a><\/noindex><\/i><\/p>\n<p>Kui testid on edukalt l\u00e4bitud, saab eksami osaleja sertifikaadi \u201eITIL Foundation Certificate in IT Service Management. ITIL 4 Edition\u201c. Sellega on v\u00f5imalik edasi minna ITIL Management Professional ja ITIL Strategic Leader eksamitele.<\/p>\n<h2>Mida veel teada<\/h2>\n<p>\nITIL 3 sertifikaadiga spetsialistid saavad l\u00e4bida kogu eksamite ahela Foundationist kuni Management Professional ja Strategic Leader, kui Axelos avaldab k\u00f5ik n\u00f5uded.<\/p>\n<p>Alternatiivne variant sertifikaatide uuendamiseks on anda \u201ekorrigeeriv\u201c eksam. Selle nimeks on ITIL Managing Professional Transition. Kuid selle sooritamiseks <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/itil-update\">on vajalik<\/a><\/noindex> 17 punkti ITIL 3-s. See punktide arv vastab tasemele, mis on vajalik ITIL Expert eksami sooritamiseks.<\/p>\n<p>\n<i>J\u00e4tkame Axelose v\u00e4ljaannete j\u00e4lgimist ja avaldame teavet ITIL k\u00f5ige olulisemate muudatuste ja uuenduste kohta oma blogis Habr.<\/p>\n<p>Seotud materjalid meie ettev\u00f5tte blogist:<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/trendy-itsm-fokus-na-udovletvorennost-sotrudnikov\/\">ITSMi trendid: fookus t\u00f6\u00f6tajate rahulolule<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/pochemu-oblachnaya-itsm-sistema-idealna-dlya-srednikh-i-krupnykh-kompaniy\/\">Miks on pilve ITSM-s\u00fcsteem ideaalne keskmistele ja suurtele ettev\u00f5tetele<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/upravlenie-it-proektami-5-vyzovov-i-ikh-preodolenie\/\">IT projektide juhtimine \u2014 5 v\u00e4ljakutset ja kuidas neist \u00fcle saada<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/kak-sozdat-i-nachat-ispolzovat-katalog-uslug-service-catalog\/\">Kuidas luua ja alustada teenuste katalooge<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/kak-sdelat-itil-bolee-klientoorientirovannoy\/\">Kuidas muuta ITIL kliendikesksemaks<\/a><\/noindex><\/li>\n<\/ul>\n<p><\/i><br \/>\n<br \/>Allikas: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/it-guild\/blog\/455341\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0412 \u044d\u0442\u043e\u043c \u0433\u043e\u0434\u0443 \u0432\u044b\u0448\u043b\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 ITIL 4. \u0420\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u043c, \u043a\u0430\u043a \u0431\u0443\u0434\u0435\u0442 \u043f\u0440\u043e\u0445\u043e\u0434\u0438\u0442\u044c \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u044f \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u043f\u043e \u043d\u043e\u0432\u043e\u043c\u0443 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0443. \/ Unsplash \/ Helloquence \u041a\u0430\u043a \u043c\u0435\u043d\u044f\u0435\u0442\u0441\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 \u041f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438 ITIL 3 \u0431\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u043e \u0432\u043e\u0441\u0435\u043c\u044c \u043b\u0435\u0442 \u043d\u0430\u0437\u0430\u0434. \u0417\u0430 \u044d\u0442\u043e \u0432\u0440\u0435\u043c\u044f \u0418\u0422-\u0438\u043d\u0434\u0443\u0441\u0442\u0440\u0438\u044f \u043f\u0440\u0435\u0442\u0435\u0440\u043f\u0435\u043b\u0430 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0438 \u00ab\u043e\u0431\u0440\u043e\u0441\u043b\u0430\u00bb \u043d\u043e\u0432\u044b\u043c\u0438 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u043c\u0438. \u041c\u043d\u043e\u0433\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043d\u0430\u0447\u0430\u043b\u0438 \u0432\u043d\u0435\u0434\u0440\u044f\u0442\u044c \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":26413,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-35130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0412 \u044d\u0442\u043e\u043c \u0433\u043e\u0434\u0443 \u0432\u044b\u0448\u043b\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 ITIL 4.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/et\/blog\/news\/chto-izvestno-o-sertifikatsii-itil-4\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 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