{"id":36796,"date":"2019-10-31T22:13:50","date_gmt":"2019-10-31T19:13:50","guid":{"rendered":"https:\/\/prohoster.info\/blog\/tehpodderzhka-na-raz-dva-tri\/"},"modified":"2019-10-31T22:13:50","modified_gmt":"2019-10-31T19:13:50","slug":"tehpodderzhka-na-raz-dva-tri","status":"publish","type":"post","link":"https:\/\/prohoster.info\/et\/blog\/administrirovanie\/tehpodderzhka-na-raz-dva-tri","title":{"rendered":"Tehniline tugi \u00fche\u2026 kaks\u2026 kolm\u2026","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Miks on teil vaja spetsiaalset tarkvara tehnilisele toele, eriti kui teil on juba bug tracker, CRM ja e-post? V\u00e4hesed on ilmselt sellele m\u00f5elnud, kuna t\u00f5en\u00e4oliselt on tugevate tehniliste toega ettev\u00f5tetel juba olemas helpdesk s\u00fcsteem, samas kui teised toimetavad klientide p\u00f6\u00f6rdumiste ja taotlustega \"k\u00e4e otsas\", n\u00e4iteks e-posti abil. See on t\u00e4is riske: kui on klientide p\u00f6\u00f6rdumisi, peavad need olema t\u00f6\u00f6deldud ja salvestatud nii, et ei juhtuks \"taotlus suletud ja unustatud\", \"taotlus unustatud ja suletud\", \"taotlus on 7 kuud teabe t\u00e4psustamise staatuses\", \"p\u00f6\u00f6rdumine on kadunud\", \"oi, vabandust\" (universaalne variant k\u00f5ikide probleemide korral - peaaegu nagu inimlik erand). Me oleme IT-ettev\u00f5te, mis on l\u00e4binud teekonna vajadusest piletis\u00fcsteemi kuni selle rakendamiseni. Kokkuv\u00f5ttes on meil lugu ja me tahame seda teile r\u00e4\u00e4kida.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/460008\/\"><img decoding=\"async\" alt=\"Tehniline tugi \u00fche\u2026 kaks\u2026 kolm\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/538413b8bac8231dca6148b814094fc7.png\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Rikujad on alasti<\/h2>\n<p>\nOleme 13 aastat arendanud CRM-s\u00fcsteemi, mis on s\u00f5na otseses m\u00f5ttes \"meie k\u00f5ik\": esiteks on see lipulaev, mille \u00fcmber k\u00e4ib kogu muu tarkvara, teiseks on see \u00fcle 6000 kliendi... Siinkohal tasub kokkuv\u00f5te l\u00f5petada ja m\u00f5ista, et meie mitte v\u00e4ga suure tehnilise toe ja inseneride meeskonna jaoks on 6000 klienti, kellest osa kogeb probleeme, k\u00fcsimusi, p\u00f6\u00f6rdumisi, soove jne. - see on tsunamisarnane koormus. Meid p\u00e4\u00e4stis selge reageerimiss\u00fcsteem ja meie enda CRM, milles me haldasime klientide p\u00f6\u00f6rdumisi. Kuid RegionSoft CRM 7.0 versiooni v\u00e4ljatulek v\u00f5ib t\u00f5i kaasa tipukoormuse meie t\u00f6\u00f6tajatele ning me s\u00f5lmisime otsuse leida lihtsalt j\u00e4rjepidev, usaldusv\u00e4\u00e4rne lahendus, et insenerid ja kliendihaldurid ei segaks \u00fcksteist s\u00fcsteemis, samas kui klientide kaardid ei kasvanud h\u00e4mmastunud kolleegide silme ees.\u00a0<\/p>\n<p>Oleme turgu l\u00e4bi uurinud, vaadanud Venemaa ja imporditud pakkumisi, mille nimetustes on -desk ja -support. See oli huvitav valik, mille k\u00e4igus m\u00f5istsime kahte asja:<\/p>\n<ul>\n<li>lihtsaid lahendusi p\u00f5him\u00f5tteliselt ei ole, igal pool on hunnik igasuguseid vidinaid, mis meil juba CRM-is olemas, ning teise CRM-i ostmine CRM-i m\u00fc\u00fcjalt on v\u00e4hemalt kummaline;\n<\/li>\n<li>Meie \u00fcllatuseks avastasime, et tunne on kaastunne mitte-IT ettev\u00f5tete suhtes: peaaegu kogu selline tarkvara on suunatud IT-le ja v\u00e4ikestel ettev\u00f5tetel teistes valdkondades tuleb kas \u00fcle maksta funktsionaalsuse eest, mida nad ei kasuta, v\u00f5i valida v\u00e4ga kitsast tarkvarade valikust (see ei ole nagu 100+ CRM-i turul!). Ja enamik meie kliente on just sellised!\n<\/li>\n<\/ul>\n<p>\nOn aeg sulgeda brauserid ja avada IDE-d. Nagu IT-s sageli juhtub, kui soovid mugavat tarkvara \u2014 tee seda ise. Me tegime: pilves, lihtsa ja mugava rakenduse, mis k\u00e4ivitub igas brauseris 5 minuti jooksul, mille omandamiseks kulub 30 minutit, olgu see siis insener, m\u00fc\u00fcgit\u00fcdruk v\u00f5i call-center t\u00f6\u00f6taja \u2014 kellega iganes, kes oskab brauseriga t\u00f6\u00f6tada. Nii me selle v\u00e4lja t\u00f6\u00f6tasime. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b><\/a><\/noindex>.\u00a0<\/p>\n<p>Tehniline k\u00e4ivitamine toimus kuu aega varem ja meie kliendid hindasid seda juba \u00fcsna mugava t\u00f6\u00f6riistana, mis suudab asendada teisi kanaleid. Aga k\u00f5igest j\u00e4rjekorras.<\/p>\n<h2>Mis tarkvara see on?<\/h2>\n<p>\nSisu <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b><\/a><\/noindex> maximaalselt lihtne ja l\u00e4bipaistev: paari klikiga loote oma ettev\u00f5tte portaali, registreerite seal oma operaatorid (toetust\u00f6\u00f6tajad), seadistate ankeedi (vorm, mida teie kliendid t\u00e4idavad, kui nad loovad p\u00e4ringuid) ja... valmis. Toetuse portaali (helpdesk) linki saate paigutada oma veebilehele toetuse jaotises, saata klientidele, jagada veebivestluses oma saidil, m\u00e4rkida sotsiaalmeedias jne. Kui kliendid klikivad lingile, registreeruvad nad ja j\u00e4tavad oma p\u00e4ringu, m\u00e4rkides k\u00f5ik vajalikud parameetrid. Operaatorid v\u00f5tavad taotluse t\u00f6\u00f6le ja hakkavad kliendi probleemi lahendama. Operaatorid n\u00e4evad k\u00f5iki pileteid \u00fches kohtumiskeskuses (peamise tabeli), kuid kliendid n\u00e4evad ainult oma pileteid.<\/p>\n<p>Samuti on v\u00f5imalik portaal otse teie saidile alla laadida alamsubdomeenina. N\u00e4iteks, kui teie veebisait on \"romashka.ru\", siis saab seadistada tehnilise toe portaali sissep\u00e4\u00e4su kaudu URL-i \"support.romashka.ru\" v\u00f5i \"help.romashka.ru\". Teie klientidele on see v\u00e4ga mugav, kuna nad ei pea m\u00e4letama eraldi teenust URL-iga \"support.zedline.ru\/romashka\".<\/p>\n<h4>Vaatame liidest \u00fcle.<\/h4>\n<p>\nZEDLine Supporti t\u00f6\u00f6laual on p\u00e4ringute tabel, kus saab vaadata oma p\u00e4ringuid (n\u00e4iteks v\u00f5ib juht vaadata igak\u00fcpsuse t\u00f6\u00f6d v\u00f5i k\u00f5igi operaatorite t\u00f6\u00f6d korraga) ja taotlusi erinevate staatustega. Iga p\u00e4ringu puhul m\u00e4\u00e4ratakse vastutav operaatoritest. P\u00e4ringu t\u00f6\u00f6tamise protsessis saavad operaatorid delegeerida p\u00e4ringu t\u00f6\u00f6tamist teistele operaatoritele. Administraator v\u00f5ib taotluse vajadusel kustutada.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Tehniline tugi \u00fche\u2026 kaks\u2026 kolm\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/a15a526a842a549ec1d62ea2c57f8755.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nTaotluse vorm n\u00e4eb v\u00e4lja selline. Nende nimed ja v\u00e4ljade t\u00fc\u00fcbid m\u00e4\u00e4rate ise seadete jaotises. Kujundajas saab vormi v\u00e4lju seadistada nii, nagu seda n\u00f5uavad teie klientide p\u00e4ringute erip\u00e4rad, kasutades t\u00fc\u00fcbid objekte nagu: string, mitu rida teksti, kuup\u00e4ev, t\u00e4isarv, ujuv punkt, linnukene jne. N\u00e4iteks, kui hooldate mingit seadet, saate ankeedis m\u00e4\u00e4rata kohustuslikud v\u00e4ljad \"Seadme t\u00fc\u00fcp\" ja \"Seerianumber\", et kohe tuvastada objekt, mille kohta esitatakse k\u00fcsimus.<\/p>\n<p><img decoding=\"async\" alt=\"Tehniline tugi \u00fche\u2026 kaks\u2026 kolm\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/c101cef920a4b244ee70c24ff0c54324.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nValmis taotlus sisaldab kogu kliendi sisestatud teavet. P\u00e4rast taotluse saabumist m\u00e4\u00e4rab administraator pileti operaatorile, kes alustab p\u00e4ringu t\u00f6\u00f6tlemist. V\u00f5i n\u00e4eb operaator sissetulevat p\u00e4ringut ja, teades oma teadmiste piire, v\u00f5tab selle iseseisvalt t\u00f6\u00f6tamiseks.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Tehniline tugi \u00fche\u2026 kaks\u2026 kolm\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/d35ac5434363a7aab7af5260d43fed7c.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nTaotluse vormis saab lisada pilte ja dokumente, mis on vajalikud kliendi probleemi lahendamiseks (need v\u00f5ivad lisada nii klient kui ka operaator). Pileti maksimaalne failide arv ja manuse suurus v\u00f5ivad olla m\u00e4\u00e4ratud seadetes, mis v\u00f5imaldab kontrollida kettaruumi tarbimist, olles \u00fcks valitud hinnaplaani parameetreid.<\/p>\n<p><img decoding=\"async\" alt=\"Tehniline tugi \u00fche\u2026 kaks\u2026 kolm\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/18dcf14d9506624c12c63d8ed8fc09c6.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nTaotluse sees on rakendatud lihtne vestlus, kus kuvatakse taotluse staatuste vahetamised ja toimub kliendi ja operaatori suhtlemine \u2014 nagu kogemus n\u00e4itab, m\u00f5nikord v\u00e4ga pikk. Hea on, et kogu teave salvestub, seda saab kasutada ka probleemide, kaebuste, pretensioonide korral juhi poolt v\u00f5i pileti edastamisel teisele operaatorile.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Tehniline tugi \u00fche\u2026 kaks\u2026 kolm\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/79af694c30c053d00e6032b54b183d2f.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nOperaatorite jaoks portaalis\u00a0 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex> On the system, there are 2 types of rights: Administrator and Operator. Administrators can configure the system, assign new operators and remove those who are out of service, manage subscriptions, work with the builder, etc. Operators can handle requests, and both administrators and operators can view and participate in the work on all requests in the system.\u00a0<\/p>\n<p>Each registered user on the portal has a personal account. Let's consider the administrator's personal account, as it includes all functions and has the maximum configuration.<\/p>\n<p><img decoding=\"async\" alt=\"Tehniline tugi \u00fche\u2026 kaks\u2026 kolm\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/fa511a8ba062f051fccced07f5fa4417.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nBy default, the form includes two fields; you can add others by selecting from the list of field types. Form fields can be made mandatory or optional for the client to fill out. In the future, we plan to expand the number of field types based on user requests from the ZEDLine Support portal.<\/p>\n<p>It should be noted that the form builder is only available in paid plans. Users on the 'Free' plan (which also exists) can only use the standard form with fields for specifying the subject and description of the issue that prompted them to contact support.<\/p>\n<p><img decoding=\"async\" alt=\"Tehniline tugi \u00fche\u2026 kaks\u2026 kolm\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/f61e60d8c21253540f0219590f08a56b.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<img decoding=\"async\" alt=\"Tehniline tugi \u00fche\u2026 kaks\u2026 kolm\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/889c7c2ee0d1821f23a2b60290259b13.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nCurrently, the statistics section allows viewing a single chart of the dynamics of the number of requests, but in the future, we plan to significantly expand this dashboard, enriching it with analytical capabilities.<\/p>\n<p><img decoding=\"async\" alt=\"Tehniline tugi \u00fche\u2026 kaks\u2026 kolm\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/26768aafbdbbdcbc329c063cd8be648c.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nIn the 'Subscription' section, billing functions are available. It shows a unique account number, plan, and the number of operators on it (<noindex><a rel=\"nofollow\" href=\"https:\/\/zedline.ru\/?page=tarifs#tops\">four ZEDLine Support plans are available<\/a><\/noindex>), the subscription end date is displayed, along with the current balance. At any moment from this interface, it is possible to change the plan, adjust the number of operators, extend service usage, or top up the balance. In the 'Transactions' section, administrators can view all transactions that have occurred: payments, plan changes, adjustments to the number of operators, payment corrections.<\/p>\n<p><img decoding=\"async\" alt=\"Tehniline tugi \u00fche\u2026 kaks\u2026 kolm\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/2a7f6ac245556417679049ab19c70fb2.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nSeades on v\u00f5imalus m\u00e4rkida e-postiaadress automaatsete teavituste jaoks. Kuigi see ei ole kohustuslik. Ebaseadusliku aadressi teenused kasutatakse teavituste saatmiseks. Kui soovite, et teie kliendid saaksid teavitusi teie nimel, peate seadistama e-posti konto. Just sellelt aadressilt saadetakse teavitused probleemide lahendamise staatust \u00fcle teie klientidele - nii ei pea nad kontaktima operaatorite ja tugiteenuste t\u00f6\u00f6tajate, vaid ootama teavitust (v\u00f5i vaatama oma \u00fclesande staatust portaali liideses). <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex>). Kasutajat ja vastutavaid operaatorite saab teavitada uutest s\u00f5numitest piletite raames ja piletite staatuse muutumisest v\u00f5i sellised teated v\u00e4lja l\u00fclitada.<\/p>\n<p>Seadetes on samuti v\u00f5imalik kontrollida saadaval oleva k\u00f5vaketta mahtu, praegust andmebaasi, m\u00e4\u00e4rata maksimaalne andmebaasi suurus ja maksimaalne failide arv piletis. See on vajalik, et arvutada ettem\u00e4\u00e4ratud mahukasutust vastavalt paketi tingimustele.<\/p>\n<p>Samuti on v\u00f5imalik seadistada k\u00fcsitluse preambula, mis kuvatakse piletite loomisel k\u00fcsitluse \u00fclemises osas. Preambulas saab m\u00e4rkida pileti loomisreegleid, toetuse t\u00f6\u00f6aega v\u00f5i operaatori vastuse eeldatavaid t\u00e4htaegu, t\u00e4nada kasutajat p\u00f6\u00f6rdumise eest v\u00f5i kuulutada v\u00e4lja turunduskampaania. \u00dches\u00f5naga, mida iganes soovite.<\/p>\n<p>RegionSoft CRM-i integreerimise teenuseid pakutakse k\u00f5ikidele klientidele tasuta ning nende teostavad meie ettev\u00f5tte spetsialistid 'v\u00f5tmed k\u00e4tte' (VIP paketi jaoks). Samuti on hetkel k\u00e4imas API arendamine integreerimiseks teiste teenuste ja rakendustega.\u00a0<\/p>\n<p>Praegu v\u00e4rskendame pidevalt meie <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex>, meil on ulatuslik t\u00f6\u00f6de nimekiri ja me oleksime r\u00f5\u00f5msad n\u00e4ha teie ettepanekuid, soovitusi ja isegi kriitikat.<\/p>\n<p>Me m\u00f5istame, et startup'i etapis v\u00f5ib potentsiaalsetelt kasutajatelt ja m\u00f6\u00f6dujatelt tulla palju kriitilisi m\u00e4rkusi, kuid lubame, et iga teie m\u00e4rkust k\u00e4sitletakse erilise t\u00e4helepanuga.\u00a0<\/p>\n<h4>Mis maksab?<\/h4>\n<p>\nMis tarifipoliitika on tavaline SaaS-mudel, kus on kolm tasulist plaani, mis s\u00f5ltuvad operaatorite arvust, k\u00f5vakettaruumi mahust ja tarkvaravalikutest (alates 850 r. operaatori kohta kuus) + on olemas tasuta plaan \u00fche operaatori jaoks (sobib vabakutselistele, FIE-dele jne).<\/p>\n<blockquote><p><i>\u041c\u044b \u043e\u0431\u044a\u044f\u0432\u043b\u044f\u0435\u043c \u043e \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0438 \u0430\u043a\u0446\u0438\u0438 \u0441 1 \u0430\u0432\u0433\u0443\u0441\u0442\u0430 \u043f\u043e 30 \u0441\u0435\u043d\u0442\u044f\u0431\u0440\u044f 2019 \u0433\u043e\u0434\u0430: \u043f\u0440\u0438 \u043f\u0435\u0440\u0432\u043e\u0439 \u043e\u043f\u043b\u0430\u0442\u0435 \u043d\u0430 \u0432\u0430\u0448 \u043b\u0438\u0446\u0435\u0432\u043e\u0439 \u0441\u0447\u0435\u0442, \u043d\u0430 \u0432\u0430\u0448 \u0431\u0430\u043b\u0430\u043d\u0441 \u0431\u0443\u0434\u0435\u0442 \u0437\u0430\u0447\u0438\u0441\u043b\u0435\u043d\u043e 150% \u043e\u043f\u043b\u0430\u0447\u0435\u043d\u043d\u043e\u0439 \u0441\u0443\u043c\u043c\u044b. \u0414\u043b\u044f \u043f\u043e\u043b\u0443\u0447\u0435\u043d\u0438\u044f \u0431\u043e\u043d\u0443\u0441\u0430 \u0432 \u043f\u043b\u0430\u0442\u0435\u0436\u043d\u043e\u043c \u043f\u043e\u0440\u0443\u0447\u0435\u043d\u0438\u0438 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e \u0443\u043a\u0430\u0437\u0430\u0442\u044c \u043f\u0440\u043e\u043c\u043e\u043a\u043e\u0434 &#171;<b>Idufirma<\/b>&#187; \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c:<b> \u201eZEDLine Support teenuste tasumine (sooduskood )\u201c<\/b> See t\u00e4hendab, et kui maksate 1000 rubla, kantakse teie kontole 1500 rubla, mida saate kasutada mistahes teenuste aktiviseerimiseks.<\/i><\/p><\/blockquote>\n<h2>Miks on abiteenuste s\u00fcsteem parem kui teised variandid?<\/h2>\n<p>\nKogemus n\u00e4itab, et paljude v\u00e4ike- ja keskmise suurusega ettev\u00f5tete ainus viis kliendip\u00f6\u00f6rdumiste t\u00f6\u00f6tlemiseks on e-post. Isegi kui ettev\u00f5te on rakendanud CRM-s\u00fcsteemi, tekib ikkagi tohutuid e-kirjade ahelate hulk, mis lahendavad klientide probleeme. Ahelad katkevad, kaovad, kustutatakse, kaotavad j\u00e4rjekorra k\u00f5ige v\u00e4iksema saatmisvea t\u00f5ttu jne. Kuid harjumus on meile antud...<\/p>\n<h4>Miks on kliendip\u00f6\u00f6rdumiste j\u00e4lgimise ja haldamise s\u00fcsteem hea?<\/h4>\n<p><\/p>\n<ul>\n<li>See on lihtne kasutajaliidese poolest ja sisaldab ainult neid v\u00e4lju ja sisu, mis teil on vajalikud. Siia ei satu teie kliendi reklaam, \u00f5nnitlused p\u00fchade puhul, k\u00f5rvalised k\u00fcsimused jms. Ainult teave piletite sisu kohta, isegi allkirjad ei ole firma omad.\n<\/li>\n<li>Kliendip\u00f6\u00f6rdumiste t\u00f6\u00f6tlemise s\u00fcsteemis on paindlikum \u00fclesannete prioriseerimine: folderite ja siltide asemel mugavad ja arusaadavad staatused, mille alusel on v\u00f5imalik kogu p\u00f6\u00f6rdumiste hulka filtreerida. Selle t\u00f5ttu lahendatakse \u00fclesandeid prioriteedi alusel ja ei teki olukorda, kus lahendatakse 10 v\u00e4ikes probleemi, samas kui kriitiline \u00fclesanne kaob j\u00e4rjekorrast.\n<\/li>\n<li>K\u00f5ik taotlused on koondatud \u00fchte p\u00f6\u00f6rdumiste keskusesse ning t\u00f6\u00f6tajatel ei ole vaja liikuda erinevate liideste ja kontode vahel. Piisab lihtsalt k\u00f5igis klientidega kontaktpunktides viidata teie ZEDLine Support tugiteenuse portaalile.\n<\/li>\n<li>Operaatorit on lihtne vahetada, kes n\u00e4eb kogu suhtlusajalugu alates \u00fclesande m\u00e4\u00e4ramisest. Lisaks on lihtne lahendada klientide probleeme, mis vajavad kolleegide konsultatsioone. Ahela ja delegeerimise t\u00e4htaeg on oluliselt l\u00fchenenud.\n<\/li>\n<li>Klienditoimingute haldamise s\u00fcsteemi kasutamine on palju professionaalsem kui e-posti v\u00f5i sotsiaalmeedia s\u00f5numite kasutamine. Klientidel on v\u00f5imalus j\u00e4lgida \u00fclesande lahendamise k\u00e4iku, ilma et peaks muretsema, kui kiiresti nende e-kiri avatakse. Ps\u00fchholoogiline faktor t\u00f6\u00f6tab samuti: ettev\u00f5te on nii suurep\u00e4rane, et pakub lausa eraldi t\u00f6\u00f6riista kasutajatoe jaoks.\n<\/li>\n<\/ul>\n<p>\nKliendid ei hooli absoluutselt sellest, mis toimub teie ettev\u00f5tte sees. Nad on mures ainult oma probleemide p\u00e4rast ja neil on vaja kvaliteetset ja kiiret tuge. Kui see ei ole kiire, peab see olema j\u00e4lgitav \u2014 nad peavad olema veendunud, et tugiteenuse operaatorid ei ole teed joomas, vaid t\u00f6\u00f6tavad probleemi kallal. Kliendik\u00fcsitlustega tegelemise s\u00fcsteem aitab selle saavutada. Lihtne ja arusaadav tarkvara kasvatab lahendatud taotluste arvu, v\u00e4hendab operaatorite v\u00e4simust ja muudab ettev\u00f5tte kaasaegsemaks.\u00a0<br \/>\n<br \/>Allikas: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/460008\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430\u0447\u0435\u043c \u0432\u0430\u043c \u043d\u0443\u0436\u043d\u043e \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0435 \u041f\u041e \u0434\u043b\u044f \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e \u0435\u0441\u043b\u0438 \u0443 \u0432\u0430\u0441 \u0443\u0436\u0435 \u0435\u0441\u0442\u044c \u0431\u0430\u0433\u0442\u0440\u0435\u043a\u0435\u0440, CRM \u0438 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u0430\u044f \u043f\u043e\u0447\u0442\u0430? \u0412\u0440\u044f\u0434 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\u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u044b. \u0410 \u044d\u0442\u043e \u0447\u0440\u0435\u0432\u0430\u0442\u043e: [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":27563,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-36796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0417\u0430\u0447\u0435\u043c \u0432\u0430\u043c \u043d\u0443\u0436\u043d\u043e \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0435 \u041f\u041e \u0434\u043b\u044f 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