{"id":39218,"date":"2019-10-31T22:28:31","date_gmt":"2019-10-31T19:28:31","guid":{"rendered":"https:\/\/prohoster.info\/blog\/strah-bol-i-nenavist-tehnicheskoj-podderzhki\/"},"modified":"2019-10-31T22:28:31","modified_gmt":"2019-10-31T19:28:31","slug":"strah-bol-i-nenavist-tehnicheskoj-podderzhki","status":"publish","type":"post","link":"https:\/\/prohoster.info\/et\/blog\/administrirovanie\/strah-bol-i-nenavist-tehnicheskoj-podderzhki","title":{"rendered":"Hirm, valu ja tehnilise toe vihkamine","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

\"Hirm,Habr ei ole kaebuste raamat. See artikkel k\u00e4sitleb tasuta t\u00f6\u00f6riistu ettev\u00f5ttelt Nirsoft Windowsi s\u00fcsteemi administraatorile.<\/p>\n

Tehnilise toe teenuse poole p\u00f6\u00f6rdudes tunnevad inimesed sageli stressi. Keegi muretseb, et ei saa probleemi selgelt selgitada ja n\u00e4eb seet\u00f5ttu rumal v\u00e4lja. Teisi vallandavad emotsioonid ja nad ei suuda talitseda enda pahameelt teenuse kvaliteedi \u00fcle \u2014 enne ei ole ju olnud \u00fchtki katkestust!
\n<\/a><\/noindex>
\nMulle meeldib n\u00e4iteks Veeami tehniline tugi. Nad ei reageeri kiiresti, aga t\u00e4pselt ja asjaoludele keskendudes. Ma olen isegi r\u00f5\u00f5mus, et saan neile t\u00fchiste asjade kohta kirjutada, et \u00f5ppida m\u00f5ni uus nipp.<\/p>\n

DeviceLocki tehniline tugi on \u00fcsna hea. Nende kogemustega vanade t\u00f6\u00f6tajate austus on v\u00e4\u00e4riline. Peaaegu igast p\u00f6\u00f6rdumisest lisandub m\u00f5ned read \u201eSalajast Teadmisi\u201c meie ettev\u00f5tte Wiki. Samuti koostavad nad kiiresti toote testversioone koos parandatud veaga \u2014 tugi ja tootmine on tihedalt seotud.<\/p>\n

ArcServe ei ole v\u00e4ga hea. India ookeani rannikul elavad inimesed on v\u00e4ga viisakad ja t\u00e4helepanelikud, aga muud head nad \u00f6elda ei oska. Kui pole valmis KB-d, siis on elu kurb.<\/p>\n

Eraldi paistab meie viiruset\u00f5rjetootja \u2014 Kaspersky Laboratoorium. Nagu inimene l\u00fckkab hambaarsti juurde minekut edasi, \u00fcritan mina ka seal viimase hetkeni mitte kirjutada. Sest see on pikk, valus ja tulemused on ettearvamatud. Arste valida ei saa, isegi kui sul on 5000 rubla litsentse \u2014 ravib see, kes juhtub. Ja mulle tundub, et olen ise arst (noh, mitte arst, siis torumees), mis teeb asja veelgi kurvemaks.<\/p>\n

J\u00e4tkame.<\/p>\n

Uuendame Kaspersky Security for Windows Server versioonilt 10.1.1 versioonile 10.1.2. Operatsioon on lihtne, aga me ju teame. \u00dche Microsofti Patch Tuesday'i ajal m\u00e4rkasin, et uuendused ei paigaldunud suurele grupile serveritest.<\/p>\n

Selgus, et serveritel l\u00f5petasid t\u00f6\u00f6d teenused wuauserv ja BITS, ning k\u00e4ivitamisel tagastatakse viga:<\/p>\n

\"Hirm,
\n
\nRahvameditsiini meetodite abil k\u00e4ivitamise parandamine<\/p>\n

sc config wuauserv type= own\nsc config bits type= own\n<\/code><\/pre>\n
\nM\u00f5istsin, et serverite vahel on midagi \u00fchist \u2014 100% patsientidest oli hiljuti paigaldatud KSWS 10.1.2.<\/p>\n
Tundsin end halvasti, avasin p\u00f6\u00f6rdumise.<\/p>\n
Tere! 
\nP\u00e4rast uuendamist versioonilt 10.1.1 versioonile 10.1.2.996 on mitmete serverite BITS ja Windows Update teenused katki.
\nK\u00e4ivitamisel tagastatakse viga: 1290
\nKas vea tekkimine on seotud toote installimisega? <\/p><\/blockquote>\n
 Vastus ei lasknud end kaua oodata.<\/p>\n
Tere p\u00e4evast, Mihhail!
\nKaspersky Security 10 Windows Serveri installimise v\u00f5i uuendamise k\u00e4igus ei arvestata olemasolevaid teenuseid ning ei kontrollita ega muudetata nende seadeid. \n<\/p><\/blockquote>\n
\u00dctlesid \u2013 nagu nuudid.<\/p>\n
Kiire googeldamine n\u00e4itas, et probleem eksisteerib, v\u00e4hemalt on see olemas olnud. teises versioonis.<\/a><\/noindex>.<\/p>\n
Kirjutasin tagasi \u2013 targad inimesed kirjutavad, et selline probleem on varem olnud, v\u00f5ib-olla on see ikka veel s\u00e4ilinud? Esitasin standardsed tehnilised andmed.<\/p>\n
7 p\u00e4eva (seitsme p\u00e4eva, Karl!) tehniline tugi hoidis vaikust. Tulemusega ei olnud rahul. Toome l\u00fchidalt v\u00e4lja:<\/p>\n
Mihhail, tere p\u00e4evast!<\/p>\n
Teie puhul on teenuste keelamine p\u00e4rast toote uuendamist seotud just teie operatsioonis\u00fcsteemi individuaalsete v\u00f5i grupiseeritud seadistustega (minu j\u00e4reldused p\u00f5hinevad Teie saadetud aruandel). <\/p>\n
Soovitan teil p\u00f5hjalikult uurida s\u00fcsteemiteenuste t\u00f6\u00f6korraldust. Mul oleks hea meel teid selles aidata, kuid see kuulub Microsofti toe p\u00e4rusmaale, kuna teie pakutud lahendus t\u00f6\u00f6tab ja vajab vaid \u00fchekordset sisestamist.<\/p>\n
Oma poolt tahaksin lisada, et m\u00f5lemad teie mainitud teenused kuuluvad operatsioonis\u00fcsteemi uuendamisele ja ei m\u00f5juta meie toote t\u00f6\u00f6d, mist\u00f5ttu ei m\u00f5juta need ka teie kaitse taset.<\/b>. <\/p><\/blockquote>\n
 Nii see ongi. Kahju.<\/p>\n
Olgu, kui Kaspersky Labor ei leia viga, peavad seda otsima s\u00f5durid N, tuleb ise otsida.<\/p>\n
Windowsi teenuste seadeid hoitakse registry harus:<\/p>\n
HKLMSystemCurrentControlSetservices<\/code><\/pre>\n
\nFailis\u00fcsteemis pole midagi kasulikku peale binaarfailide.<\/p>\n
Kuidas me registreerimist j\u00e4lgime? K\u00f5ige universaalsem t\u00f6\u00f6riist on Process Monitor Sysinternalselt.<\/a><\/noindex>. <\/p>\n
Mis on Process Monitoris valesti? Seal on erakordselt keeruline midagi leida, kui t\u00e4pselt ei tea, mida otsida. <\/p>\n
Samas on olemas utiliidid mitte nii laialdaselt tuntud ettev\u00f5ttelt Nirsoft.<\/a><\/noindex>. Nad toodavad k\u00fcmneid unikaalseid rakendusi \u2013 USB-seadmete \u00fchenduse j\u00e4lgimisest kuni tootev\u00f5tmete lugemiseni registrist. Kui te pole neist kunagi kuulnud \u2013 soovitan tungivalt k\u00fclastada nende veebisaiti ja hinnata kollektsiooni. Kui ma esimest korda nende kohta kuulsin - nagu oleksin avanud m\u00e4nguasjakasti.<\/p>\n
Meie t\u00f6\u00f6s on kasulik utiliit www.nirsoft.net\/utils\/registry_changes_view.html<\/a><\/noindex>
\nRegistryChangesView v1.21. Laadime alla, k\u00e4ivitame serveris.<\/p>\n
Esimene, mida tuleb teha \u2013 enne installimist snapshot.<\/p>\n
\"Hirm,
\n
\nSeej\u00e4rel k\u00e4ivitame Sysinternals Process Monitor, l\u00fclitame v\u00e4lja k\u00f5ik, v\u00e4lja arvatud register, ja seame tulemuste salvestamise faili.<\/p>\n
\"Hirm,
\n
\nK\u00e4ivitame installimisprotsessi, veendume, et k\u00f5ik purunes.
\nTeeme teise hetkeseisu RegistryChangesView-s.
\nV\u00f5rdleme hetkeseise omavahel.<\/p>\n
\"Hirm,
\n
\nSiin see on, mis meid huvitab.<\/p>\n
\"Hirm,
\n
\n\"Hirm,
\n
\nAga kes selle tegi? Kas teenus murdis end ise?<\/p>\n
Vaadake Process Monitori logi, alustame protsesside filtreerimisega:<\/p>\n
\"Hirm,
\n
\n\"Hirm,
\n
\nV\u00f5tame kokku registreerimise, sorteerime kirje Writes j\u00e4rgi:<\/p>\n
\"Hirm,
\n
\nSiin see on:<\/p>\n
\"Hirm,
\n
\n\"Hirm,
\n
\nJa ongi k\u00f5ik, s\u00f5brad, probleem p\u00f5hjust on leitud 5 minutiga.<\/p>\n
See on kindlasti Kaspersky installer, ja me teame t\u00e4pselt, kuidas see teenust purustab. Seega saame selle lihtsalt algsesse seisundisse tagasi tuua.<\/p>\n
Millised on j\u00e4reldused?<\/p>\n
Loobu toetuse lootmisest, aga \u00e4ra ise lollusi tee. \u00c4ra ole laisk. Selgita v\u00e4lja.
\nKasutage sobivat t\u00f6\u00f6riistakogu. Laiendage oma isiklikku tehniliste vahendite komplekti. Uurige t\u00f6\u00f6riistu, mida kasutate iga p\u00e4ev.
\nKui olete toeta, proovige \u00f5ppida, kuidas esimesest faasist \u2014 '\u00c4rat\u00f5ukamine' \u2014 \u00fcle saada. See on muide k\u00f5ige raskem.<\/p>\n
Kahju, et ise ei j\u00e4rginud neid soovitusi. Tere Laboratoorium!<\/p>\n
PS: Ait\u00e4h berez<\/a><\/noindex> abi eest kirjavahedega.
\n
Allikas: habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"
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