{"id":39218,"date":"2019-10-31T22:28:31","date_gmt":"2019-10-31T19:28:31","guid":{"rendered":"https:\/\/prohoster.info\/blog\/strah-bol-i-nenavist-tehnicheskoj-podderzhki\/"},"modified":"2019-10-31T22:28:31","modified_gmt":"2019-10-31T19:28:31","slug":"strah-bol-i-nenavist-tehnicheskoj-podderzhki","status":"publish","type":"post","link":"https:\/\/prohoster.info\/et\/blog\/administrirovanie\/strah-bol-i-nenavist-tehnicheskoj-podderzhki","title":{"rendered":"Hirm, valu ja vihkamine tehnilisest toetusest","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

\"Hirm,Habr ei ole kaebuste raamatu. See artikkel on tasuta t\u00f6\u00f6riistadest ettev\u00f5tte Nirsofti s\u00fcsteemiadministraatorile Windowsi jaoks.<\/p>\n

Tehnilise toe poole p\u00f6\u00f6rdudes tunnevad paljud inimesed sageli stressi. Keegi muretseb, et ei oska probleemi selgelt selgitada ja n\u00e4eb v\u00e4lja rumal. Teisi valdavad emotsioonid ja on raske talitseda pahameelt teenuse kvaliteedi \u00fcle \u2014 sest varem ei olnud \u00fchtegi katkestust!
\n<\/a><\/noindex>
\nMulle meeldib n\u00e4iteks Veeami tehniline tugi. Nad vastavad mitte kiiresti, aga kindlalt ja asjalikult. Ma olen isegi hea meelega valmis sinna kirjutama, et \u00f5ppida m\u00f5nda uut nippi.<\/p>\n

DeviceLocki tehniline tugi on p\u00e4ris hea. Nende kogenud t\u00f6\u00f6tajate kogemus v\u00e4\u00e4rib austust. Peaaegu igast p\u00f6\u00f6rdumisest lisan mitu rida 'Salajast Teadmist' ettev\u00f5tte Wiki-sse. Samal ajal koguvad nad kiiresti katseversioone toote parandatud t\u00f5rkega \u2014 tugi ja tootmine on tihedalt seotud.<\/p>\n

ArcServe ei ole v\u00e4ga hea. India ookeani rannikul elavad inimesed on v\u00e4ga, v\u00e4ga viisakad ja t\u00e4helepanelikud, aga muud head \u00f6elda ei oska. Kui valmis teadmistebaasi pole, j\u00e4\u00e4b teie elu kurvaks.<\/p>\n

Eraldi paistab v\u00e4lja meie viiruset\u00f5rje lipulaeva \u2014 Kaspersky Laboratooriumi \u2014 tehniline tugi. Just nagu inimene viivitab hambaarsti k\u00fclastamisega, p\u00fc\u00fcan ka mina viimase hetkeni sinna mitte kirjutada. Sest see on pikk, valulik ja ettearvamatu protsess. Arsti valida ei saa, isegi kui sul on 5000 rubla litsentse \u2014 ravib see, kes ette satub. Ja ma tundun olevat iseenesest arst (noh, kui mitte arst, siis t\u00f6\u00f6mees), mul on topelt kahju.<\/p>\n

Asi.<\/p>\n

Uuendame Kaspersky Security for Windows Server versioonilt 10.1.1 versioonile 10.1.2. Operatsioon on lihtne, kuid me teame. J\u00e4rjekordselt Microsofti Patch Tuesday ajal m\u00e4rkasin, et uuendusi ei installitud suurele hulgale serveritele.<\/p>\n

Selgus, et serverites l\u00f5petasid t\u00f6\u00f6tamise teenused wuauserv ja BITS, ja k\u00e4ivitamisel naaseb viga:<\/p>\n

\"Hirm,
\n
\nRavides algust rahvap\u00e4raste meetoditega<\/p>\n

sc config wuauserv type= own\nsc config bits type= own\n<\/code><\/pre>\n
\nSain aru, et serverite vahel on midagi \u00fchist \u2014 100% patsientidest oli hiljuti installitud KSWS 10.1.2.<\/p>\n
\u00dcks asi hakkas valutama, avasin p\u00f6\u00f6rdumise.<\/p>\n
Tere tulemast! 
\nP\u00e4rast uuendamist versioonilt 10.1.1 versioonile 10.1.2.996 on mitmes serveris rikutud teenused BITS ja Windows Update.
\nK\u00e4ivitamisel naaseb viga: 1290
\nKas vea tekkimine on seotud toote installimisega? <\/p><\/blockquote>\n
 Vastus ei lasknud end kaua oodata.<\/p>\n
Tere p\u00e4evast, Mihhail!
\nKaspersky Security 10 Windows Server'i installimisel v\u00f5i uuendamisel ei arvesta see olemasolevate teenustega ega kontrolli\/ muuda nende seadeid. \n<\/p><\/blockquote>\n
\u00d6eldi - nagu \u00e4ra l\u00f5igatud.<\/p>\n
Kiire Google'i otsing n\u00e4itas, et probleem on olemas, v\u00e4hemalt oli see olemas teises versioonis.<\/a><\/noindex>.<\/p>\n
Kirjutasin tagasi \u2014 targad inimesed \u00fctlevad, et selline probleem on varem olnud, \u00e4kki on see n\u00fc\u00fcdki alles? Esitlesin standardset tehnilist teavet.<\/p>\n
7 p\u00e4eva (seitsme p\u00e4eva jooksul, Karl!) tehniline tugi hoidis vaikust. Tulemusega ei olnud rahul. Toon v\u00e4lja kokkuv\u00f5ttes:<\/p>\n
Mihhail, tere p\u00e4evast!<\/p>\n
Teie puhul on teenuste v\u00e4ljal\u00fclitamine p\u00e4rast toote uuendamist seotud just individuaalsete v\u00f5i r\u00fchmade seadetega operatsioonis\u00fcsteemis (minu j\u00e4reldused p\u00f5hinevad teie saadetud aruande uurimisel). <\/p>\n
Soovitan teil s\u00fcgavalt uurida s\u00fcsteemiteenuste toimimist. Mul oleks hea meel teid selles aidata, kuid see j\u00e4\u00e4b Microsofti toe p\u00e4devusse, kuna teie n\u00e4idatud lahendus on toimiv ja n\u00f5uab vaid \u00fchekordset sisestamist.<\/p>\n
Oma poolt tahan lisada, et M\u00f5lemad teie nimetatud teenused on seotud operatsioonis\u00fcsteemi uuendamisega ning ei m\u00f5juta meie toote toimimist, seega ka teie kaitse taset.<\/b>. <\/p><\/blockquote>\n
 N\u00fc\u00fcd on k\u00f5ik. Kahju.<\/p>\n
Ok, kui Kaspersky Labor ei suuda defekti leida, peavad nad ise otsima.<\/p>\n
Windowsi teenuste seadistused on registri harus:<\/p>\n
HKLMSystemCurrentControlSetservices<\/code><\/pre>\n
\nFailis\u00fcsteemis ei hoita midagi kasulikku peale binaarfailide.<\/p>\n
Millega me registrit j\u00e4lgime? K\u00f5ige universaalsem t\u00f6\u00f6riist on: Process Monitor Sysinternals'ilt<\/a><\/noindex>. <\/p>\n
Mis on Process Monitoris valesti? Seal on arulagedalt keeruline midagi leida, kui sa ei tea t\u00e4pselt, mida otsid. <\/p>\n
Samas on ka mitte nii tuntud ettev\u00f5tte utiliidid Nirsoft<\/a><\/noindex>. Nad toodavad k\u00fcmneid unikaalseid programme \u2014 USB-seadmete \u00fchendamise j\u00e4lgimisest kuni tootev\u00f5tmete lugemiseni registrist. Kui te pole neist kunagi kuulnud, siis soovitan tungivalt k\u00fclastada nende veebisaiti ja hinnata kogu kollektsiooni. Kui esmakordselt neist kuulsin, oli nagu oleks m\u00e4nguasjakasti avanud.<\/p>\n
Meie t\u00f6\u00f6 jaoks on kasulik utiliit www.nirsoft.net\/utils\/registry_changes_view.html<\/a><\/noindex>
\nRegistryChangesView v1.21. Laadime alla, k\u00e4ivitame serveris.<\/p>\n
Esimene asi, mida teha, on luua enne installimist snapshot.<\/p>\n
\"Hirm,
\n
\nSeej\u00e4rel k\u00e4ivitame Sysinternals Process Monitor, l\u00fclitame v\u00e4lja k\u00f5ik, v\u00e4lja arvatud registri, ja seadistame tulemuste salvestamise faili.<\/p>\n
\"Hirm,
\n
\nK\u00e4ivitame installimisprotsessi ja veendume, et k\u00f5ik on katki.
\nTeeme RegistryChangesView's teise snapshot'i.
\nV\u00f5rdleme snapshot'e omavahel.<\/p>\n
\"Hirm,
\n
\nJa siin on see, mis meid huvitas.<\/p>\n
\"Hirm,
\n
\n\"Hirm,
\n
\nAga kes selle tegi? V\u00f5ib-olla teenus rikkus end ise?<\/p>\n
Vaadake Process Monitor'i logi, alustame protsesside filtreerimisest:<\/p>\n
\"Hirm,
\n
\n\"Hirm,
\n
\nV\u00f5tame registri kokkuv\u00f5tte, sorteeri kirjutamise v\u00e4lja j\u00e4rgi:<\/p>\n
\"Hirm,
\n
\nJa siin on see, mida otsisime:<\/p>\n
\"Hirm,
\n
\n\"Hirm,
\n
\nNii et k\u00f5ik, s\u00f5brad, 5 minutiga on probleemide p\u00f5hjus leitud.<\/p>\n
See on kindlasti Kaspersky installer, ja me teame t\u00e4pselt, kuidas see teenust rikub. Seega, lihtne naasta algolekusse.<\/p>\n
Millised on j\u00e4reldused?<\/p>\n
Loota tugiteenusele, aga ise mitte rumal olla. \u00c4ra ole laisk. Uuri asja.
\nKasutage sobivat t\u00f6\u00f6riistade komplekti. Laiendage oma isiklikku tehniliste vahendite kogumit. Uurige iga p\u00e4ev kasutatavaid t\u00f6\u00f6riistu.
\nAga kui tegelikult t\u00f6\u00f6tad toega, proovi \u00f5ppida esimest faasi \u2014 \"Keerukus\" \u2014 \u00fcle saama. See on muide k\u00f5ige keerulisem.<\/p>\n
Kui ainult oskaks ise neid n\u00f5uandeid j\u00e4rgida. Tere laboris!<\/p>\n
PS: Ait\u00e4h berez<\/a><\/noindex> punktsiooniga seotud abi.
\n
Allikas: habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"
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See artikkel r\u00e4\u00e4gib tasuta t\u00f6\u00f6riistadest Nirsoftilt Windowsi s\u00fcsteemiadministraatoritele. Tehnilise toe poole p\u00f6\u00f6rdudes kogevad paljud inimesed stressi. M\u00f5ned muretsevad, et ei suuda probleemi selgelt selgitada ja v\u00f5ivad n\u00e4ida rumalate. Teisi valdavad emotsioonid ja on raske oma pahameelt teenuse kvaliteedi \u00fcle talitseda - sest varem ei olnud enam,","canonical_url":"https:\/\/prohoster.info\/et\/blog\/administrirovanie\/strah-bol-i-nenavist-tehnicheskoj-podderzhki","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":null,"og:locale":"et_EE","og:site_name":"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b","og:type":"article","og:title":"\ud83e\udd47\u0421\u0442\u0440\u0430\u0445, \u0431\u043e\u043b\u044c \u0438 \u043d\u0435\u043d\u0430\u0432\u0438\u0441\u0442\u044c \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 | 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