{"id":88481,"date":"2020-07-14T13:42:17","date_gmt":"2020-07-14T11:42:17","guid":{"rendered":"https:\/\/prohoster.info\/blog\/novosti-interneta\/reliz-tiket-sistemy-otobo-forka-otrs"},"modified":"2020-07-14T13:42:17","modified_gmt":"2020-07-14T11:42:17","slug":"reliz-tiket-sistemy-otobo-forka-otrs","status":"publish","type":"post","link":"https:\/\/prohoster.info\/et\/blog\/news\/reliz-tiket-sistemy-otobo-forka-otrs","title":{"rendered":"OTRSi fork'i OTOBO piletis\u00fcsteemi v\u00e4ljalaskmine","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Rother OSS <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/\">esituse<\/a><\/noindex> esimene stabiilne <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo\/tags\">v\u00e4ljalase<\/a><\/noindex> piletis\u00fcsteem <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/open-source-ticketsystem\/\">OTOBO 10.0.1<\/a><\/noindex>, fork <noindex><a rel=\"nofollow\" href=\"http:\/\/www.otrs.com\/\">OTRS CE<\/a><\/noindex>. S\u00fcsteem on loodud selliste \u00fclesannete lahendamiseks nagu tehnilise toe osakonna (help desk) t\u00f6\u00f6 tagamine, kliendip\u00e4ringutele (telefonik\u00f5ned, e-post) vastamine, ettev\u00f5tte IT-teenuste osutamise koordineerimine, m\u00fc\u00fcgiteenuste ja finantsteenuste taotluste haldamine. OTOBO kood on kirjutatud Perl keeles ja <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo\">GNU \u00dcldine Avaliku litsentsi alusel.<\/a><\/noindex> GPLv3 litsentsi alusel.<\/p>\n<p>Stefan Rother, praegune Rother OSSi asutaja ja tegevjuht, liitus OTRS GmbH (t\u00e4na OTRS AG) 2004. aastal. 2011. aastal asutas ta oma ettev\u00f5tte Rother OSS. 2019. aastaks keskendus Rother OSS avatud l\u00e4htekoodiga OTRS variantidega seotud \u00e4riteenuste pakkumisele. Vastusena OTRS AG muudatustele v\u00e4ljaandestrateegias ja viivitusele uute OTRS Community Editioni versioonide v\u00e4ljaandmisel, alustas Rother OSS OTRS versioonil 6 p\u00f5hineva OTOBO (Open Ticket Ours Based Otrs) piletis\u00fcsteemi arendamist. OTOBO \u00e4riidee on toetada \u00e4rikasutajaid, pakkuda neile konsultatsiooni ja koolitust. Klientide tellitud arendused, mis on kasulikud laiemale kasutajabaasile, plaanitakse tagastada selle algkoodi. <\/p>\n<p>Peamised muudatused:<\/p>\n<ul>\n<li class=\"l\"> Uuendatud <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/otobo-features\/kundenportal\/\">klientide portaal<\/a><\/noindex>;\n<p><center><noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/wp-content\/uploads\/2019\/11\/Mockup-Dashboard-V1.png\"><img decoding=\"async\" alt=\"OTRSi fork&#039;i OTOBO piletis\u00fcsteemi v\u00e4ljalaskmine\" src=\"\/wp-content\/uploads\/2020\/07\/60e04add12b9c2b13d9f1be2339289c2.jpeg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><\/center><\/p>\n<li class=\"l\"> Formide optimiseerimine on l\u00e4bi viidud, palju veergu sisendi tugi on lisatud;\n<li class=\"l\"> Kiire otsingu teostamine Elasticsearchi alusel on rakendatud;\n<li class=\"l\"> Kaksifaktorilise autentimise, paroolide r\u00fcnde kaitse ja ulatuslike paroolide m\u00e4\u00e4ramise poliitika t\u00f6\u00f6riistade tugi on lisatud;\n<li class=\"l\"> Tagatud <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo-docker\">integreerimine<\/a><\/noindex> Dockeriga.\n<\/ul>\n<p>Samuti on v\u00e4lja t\u00f6\u00f6tatud migreerimise t\u00f6\u00f6riist, mis v\u00f5imaldab \u00fcle minna OTRS CE 6-lt OTOBO-le. Saadaval on nii paigalduspakett kui Docker'i pildid. Pakume ka hostimisteenuseid. Demo-juurdep\u00e4\u00e4s: <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/otobo-download\/\">saadaval<\/a><\/noindex> klientide osa <noindex><a rel=\"nofollow\" href=\"https:\/\/demo.otobo.org\/otobo\/customer.pl\">(kasutajanimi Felix, parool Felix),<\/a><\/noindex> administraatori liides <noindex><a rel=\"nofollow\" href=\"https:\/\/demo.otobo.org\/otobo\/index.pl\">(kasutajanimi Lena, parool Lena).<\/a><\/noindex> Rother OSS on esitanud esimese stabiilse OTOBO 10.0.1 tikett-s\u00fcsteemi v\u00e4ljalaske, mis on OTRS CE haru. S\u00fcsteem on m\u00f5eldud tehnilise toe (help desk) teenuste tagamise, kliendip\u00e4ringutele (telefonik\u00f5ned, e-post) vastuste haldamise, ettev\u00f5tte IT-teenuste koordineerimise, m\u00fc\u00fcgiteenuste ja rahanduse haldamise \u00fclesannete lahendamiseks. OTOBO kood on kirjutatud Perl keeles ja levitatakse<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"xM2R7D9X3no\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/xM2R7D9X3no\/hqdefault.jpg\" alt=\"Vaata videot\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p>\n<p><noindex><a rel=\"nofollow\" name=\"link\"><\/a><\/noindex><\/p>\n<p>Allikas: <a \ncontent=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/www.opennet.ru\/opennews\/art.shtml?num=53352\">opennet.ru<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0441\u0442\u0430\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0440\u0435\u043b\u0438\u0437 \u0442\u0438\u043a\u0435\u0442-\u0441\u0438\u0441\u0442\u0435\u043c\u044b OTOBO 10.0.1, \u0444\u043e\u0440\u043a\u0430 OTRS CE. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0442\u0430\u043a\u0438\u0445 \u0437\u0430\u0434\u0430\u0447, \u043a\u0430\u043a \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0442\u044b \u0441\u043b\u0443\u0436\u0431\u044b \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 (help desk), \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u0442\u0432\u0435\u0442\u0430\u043c\u0438 \u043d\u0430 \u0437\u0430\u043f\u0440\u043e\u0441\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 (\u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u044b\u0435 \u0437\u0432\u043e\u043d\u043a\u0438, email), \u043a\u043e\u043e\u0440\u0434\u0438\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0445 IT-\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432, \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u0432 \u0441\u043b\u0443\u0436\u0431\u0435 \u043f\u0440\u043e\u0434\u0430\u0436 \u0438 \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0445 \u0441\u043b\u0443\u0436\u0431\u0430\u0445. \u041a\u043e\u0434 OTOBO \u043d\u0430\u043f\u0438\u0441\u0430\u043d \u043d\u0430 \u044f\u0437\u044b\u043a\u0435 Perl \u0438 \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u044f\u0435\u0442\u0441\u044f [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":88482,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-88481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0441\u0442\u0430\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0440\u0435\u043b\u0438\u0437.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" 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