{"id":88481,"date":"2020-07-14T13:42:17","date_gmt":"2020-07-14T11:42:17","guid":{"rendered":"https:\/\/prohoster.info\/blog\/novosti-interneta\/reliz-tiket-sistemy-otobo-forka-otrs"},"modified":"2020-07-14T13:42:17","modified_gmt":"2020-07-14T11:42:17","slug":"reliz-tiket-sistemy-otobo-forka-otrs","status":"publish","type":"post","link":"https:\/\/prohoster.info\/et\/blog\/novosti-interneta\/reliz-tiket-sistemy-otobo-forka-otrs","title":{"rendered":"OTRSi fork'i OTOBO piletis\u00fcsteemi v\u00e4ljalaskmine","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/\">esituse<\/a><\/noindex> \u043f\u0435\u0440\u0432\u044b\u0439 \u0441\u0442\u0430\u0431\u0438\u043b\u044c\u043d\u044b\u0439 <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo\/tags\">v\u00e4ljalase<\/a><\/noindex> \u0442\u0438\u043a\u0435\u0442-\u0441\u0438\u0441\u0442\u0435\u043c\u044b <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/open-source-ticketsystem\/\">OTOBO 10.0.1<\/a><\/noindex>, \u0444\u043e\u0440\u043a\u0430 <noindex><a rel=\"nofollow\" href=\"http:\/\/www.otrs.com\/\">OTRS CE<\/a><\/noindex>. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0442\u0430\u043a\u0438\u0445 \u0437\u0430\u0434\u0430\u0447, \u043a\u0430\u043a \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0442\u044b \u0441\u043b\u0443\u0436\u0431\u044b \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 (help desk), \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u0442\u0432\u0435\u0442\u0430\u043c\u0438 \u043d\u0430 \u0437\u0430\u043f\u0440\u043e\u0441\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 (\u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u044b\u0435 \u0437\u0432\u043e\u043d\u043a\u0438, email), \u043a\u043e\u043e\u0440\u0434\u0438\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0445 IT-\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432, \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u0432 \u0441\u043b\u0443\u0436\u0431\u0435 \u043f\u0440\u043e\u0434\u0430\u0436 \u0438 \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0445 \u0441\u043b\u0443\u0436\u0431\u0430\u0445. \u041a\u043e\u0434 OTOBO \u043d\u0430\u043f\u0438\u0441\u0430\u043d \u043d\u0430 \u044f\u0437\u044b\u043a\u0435 Perl \u0438 <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo\">GNU \u00dcldine Avaliku litsentsi alusel.<\/a><\/noindex> GPLv3 litsentsi alusel.<\/p>\n<p>\u0421\u0442\u0435\u0444\u0430\u043d \u0420\u043e\u0442\u0435\u0440, \u043d\u044b\u043d\u0435 \u043e\u0441\u043d\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u044e\u0449\u0438\u0439 \u0434\u0438\u0440\u0435\u043a\u0442\u043e\u0440 Rother OSS, \u043f\u0440\u0438\u0441\u043e\u0435\u0434\u0438\u043d\u0438\u043b\u0441\u044f \u043a OTRS GmbH (\u0441\u0435\u0433\u043e\u0434\u043d\u044f OTRS AG) \u0432 2004 \u0433\u043e\u0434\u0443. \u0412 2011 \u0433\u043e\u0434\u0443 \u043e\u043d \u043e\u0441\u043d\u043e\u0432\u0430\u043b \u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u0443\u044e \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044e Rother OSS. \u041a 2019 \u0433\u043e\u0434\u0443 Rother OSS \u0441\u043a\u043e\u043d\u0446\u0435\u043d\u0442\u0440\u0438\u0440\u043e\u0432\u0430\u043b\u0430\u0441\u044c \u043d\u0430 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u0431\u0438\u0437\u043d\u0435\u0441-\u0443\u0441\u043b\u0443\u0433, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0445 \u0441 \u0432\u0430\u0440\u0438\u0430\u043d\u0442\u0430\u043c\u0438 OTRS \u0441 \u043e\u0442\u043a\u0440\u044b\u0442\u044b\u043c \u0438\u0441\u0445\u043e\u0434\u043d\u044b\u043c \u043a\u043e\u0434\u043e\u043c. \u0412 \u043e\u0442\u0432\u0435\u0442 \u043d\u0430 \u0438\u0437\u043c\u0435\u043d\u0438\u0432\u0448\u0443\u044e\u0441\u044f \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 OTRS AG \u0438 \u0437\u0430\u0434\u0435\u0440\u0436\u043a\u0443 \u0441 \u0432\u044b\u043f\u0443\u0441\u043a\u043e\u043c \u043d\u043e\u0432\u044b\u0445 \u0432\u0435\u0440\u0441\u0438\u0439 OTRS Community Edition, Rother OSS \u043f\u0440\u0438\u0441\u0442\u0443\u043f\u0438\u043b\u0438 \u043a \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0437\u0430\u044f\u0432\u043e\u043a OTOBO (Open Ticket Ours Based Otrs) \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 OTRS \u0432\u0435\u0440\u0441\u0438\u0438 6. \u0411\u0438\u0437\u043d\u0435\u0441-\u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0438\u044f OTOBO &#8212; \u0432 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0435 \u0431\u0438\u0437\u043d\u0435\u0441-\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439, \u0438\u0445 \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0438 \u0438 \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u0438. \u0420\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0438, \u0437\u0430\u043a\u0430\u0437\u0430\u043d\u043d\u044b\u0435 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430\u043c\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043f\u043e\u043b\u0435\u0437\u043d\u044b \u0434\u043b\u044f \u0431\u043e\u043b\u0435\u0435 \u0448\u0438\u0440\u043e\u043a\u043e\u0439 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u043e\u0439 \u0431\u0430\u0437\u044b, \u043f\u043b\u0430\u043d\u0438\u0440\u0443\u0435\u0442\u0441\u044f \u0432\u043e\u0437\u0432\u0440\u0430\u0449\u0430\u0442\u044c \u0432 \u0435\u0435 \u0438\u0441\u0445\u043e\u0434\u043d\u044b\u0439 \u043a\u043e\u0434. <\/p>\n<p>Peamised muudatused:<\/p>\n<ul>\n<li class=\"l\"> Uuendatud <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/otobo-features\/kundenportal\/\">\u043f\u043e\u0440\u0442\u0430\u043b \u0434\u043b\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/a><\/noindex>;\n<p><center><noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/wp-content\/uploads\/2019\/11\/Mockup-Dashboard-V1.png\"><img decoding=\"async\" alt=\"OTRSi fork&#039;i OTOBO piletis\u00fcsteemi v\u00e4ljalaskmine\" src=\"\/wp-content\/uploads\/2020\/07\/60e04add12b9c2b13d9f1be2339289c2.jpeg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><\/center><\/p>\n<li class=\"l\"> Formide optimiseerimine on l\u00e4bi viidud, palju veergu sisendi tugi on lisatud;\n<li class=\"l\"> Kiire otsingu teostamine Elasticsearchi alusel on rakendatud;\n<li class=\"l\"> Kaksifaktorilise autentimise, paroolide r\u00fcnde kaitse ja ulatuslike paroolide m\u00e4\u00e4ramise poliitika t\u00f6\u00f6riistade tugi on lisatud;\n<li class=\"l\"> Tagatud <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo-docker\">integreerimine<\/a><\/noindex> Dockeriga.\n<\/ul>\n<p>Samuti on v\u00e4lja t\u00f6\u00f6tatud migreerimise t\u00f6\u00f6riist, mis v\u00f5imaldab \u00fcle minna OTRS CE 6-lt OTOBO-le. Saadaval on nii paigalduspakett kui Docker'i pildid. Pakume ka hostimisteenuseid. Demo-juurdep\u00e4\u00e4s: <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/otobo-download\/\">saadaval<\/a><\/noindex> klientide osa <noindex><a rel=\"nofollow\" href=\"https:\/\/demo.otobo.org\/otobo\/customer.pl\">(kasutajanimi Felix, parool Felix),<\/a><\/noindex> administraatori liides <noindex><a rel=\"nofollow\" href=\"https:\/\/demo.otobo.org\/otobo\/index.pl\">(kasutajanimi Lena, parool Lena).<\/a><\/noindex> Rother OSS on esitanud esimese stabiilse OTOBO 10.0.1 tikett-s\u00fcsteemi v\u00e4ljalaske, mis on OTRS CE haru. S\u00fcsteem on m\u00f5eldud tehnilise toe (help desk) teenuste tagamise, kliendip\u00e4ringutele (telefonik\u00f5ned, e-post) vastuste haldamise, ettev\u00f5tte IT-teenuste koordineerimise, m\u00fc\u00fcgiteenuste ja rahanduse haldamise \u00fclesannete lahendamiseks. OTOBO kood on kirjutatud Perl keeles ja levitatakse<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"xM2R7D9X3no\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/xM2R7D9X3no\/hqdefault.jpg\" alt=\"Vaata videot\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p>\n<p><noindex><a rel=\"nofollow\" name=\"link\"><\/a><\/noindex><\/p>\n<p>Allikas: <a \ncontent=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/www.opennet.ru\/opennews\/art.shtml?num=53352\">opennet.ru<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0441\u0442\u0430\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0440\u0435\u043b\u0438\u0437 \u0442\u0438\u043a\u0435\u0442-\u0441\u0438\u0441\u0442\u0435\u043c\u044b OTOBO 10.0.1, \u0444\u043e\u0440\u043a\u0430 OTRS CE. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0442\u0430\u043a\u0438\u0445 \u0437\u0430\u0434\u0430\u0447, \u043a\u0430\u043a \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0442\u044b \u0441\u043b\u0443\u0436\u0431\u044b \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 (help desk), \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u0442\u0432\u0435\u0442\u0430\u043c\u0438 \u043d\u0430 \u0437\u0430\u043f\u0440\u043e\u0441\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 (\u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u044b\u0435 \u0437\u0432\u043e\u043d\u043a\u0438, email), \u043a\u043e\u043e\u0440\u0434\u0438\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0445 IT-\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432, \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u0432 \u0441\u043b\u0443\u0436\u0431\u0435 \u043f\u0440\u043e\u0434\u0430\u0436 \u0438 \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0445 \u0441\u043b\u0443\u0436\u0431\u0430\u0445. \u041a\u043e\u0434 OTOBO \u043d\u0430\u043f\u0438\u0441\u0430\u043d \u043d\u0430 \u044f\u0437\u044b\u043a\u0435 Perl \u0438 \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u044f\u0435\u0442\u0441\u044f [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":88482,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-88481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novosti-interneta"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0441\u0442\u0430\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0440\u0435\u043b\u0438\u0437 \u0442\u0438\u043a\u0435\u0442-\u0441\u0438\u0441\u0442\u0435\u043c\u044b OTOBO 10.0.1, \u0444\u043e\u0440\u043a\u0430 OTRS CE. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0442\u0430\u043a\u0438\u0445 \u0437\u0430\u0434\u0430\u0447, \u043a\u0430\u043a \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0442\u044b \u0441\u043b\u0443\u0436\u0431\u044b \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 (help desk), \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u0442\u0432\u0435\u0442\u0430\u043c\u0438 \u043d\u0430 \u0437\u0430\u043f\u0440\u043e\u0441\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 (\u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u044b\u0435 \u0437\u0432\u043e\u043d\u043a\u0438, email), \u043a\u043e\u043e\u0440\u0434\u0438\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0445 IT-\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432, \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u0432 \u0441\u043b\u0443\u0436\u0431\u0435 \u043f\u0440\u043e\u0434\u0430\u0436 \u0438 \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0445 \u0441\u043b\u0443\u0436\u0431\u0430\u0445. \u041a\u043e\u0434 OTOBO \u043d\u0430\u043f\u0438\u0441\u0430\u043d \u043d\u0430 \u044f\u0437\u044b\u043a\u0435 Perl \u0438 \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u044f\u0435\u0442\u0441\u044f\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/et\/blog\/novosti-interneta\/reliz-tiket-sistemy-otobo-forka-otrs\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta 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