{"id":88481,"date":"2020-07-14T13:42:17","date_gmt":"2020-07-14T11:42:17","guid":{"rendered":"https:\/\/prohoster.info\/blog\/novosti-interneta\/reliz-tiket-sistemy-otobo-forka-otrs"},"modified":"2020-07-14T13:42:17","modified_gmt":"2020-07-14T11:42:17","slug":"reliz-tiket-sistemy-otobo-forka-otrs","status":"publish","type":"post","link":"https:\/\/prohoster.info\/et\/blog\/news\/reliz-tiket-sistemy-otobo-forka-otrs","title":{"rendered":"OOTBO tikitarkvara v\u00e4ljaanne, OTRS-i fork","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Rother OSS ettev\u00f5te <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/\">esitles<\/a><\/noindex> esimene stabiilne <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo\/tags\">vabastus<\/a><\/noindex> piletihalduss\u00fcsteem <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/open-source-ticketsystem\/\">OTOBO 10.0.1<\/a><\/noindex>, fork <noindex><a rel=\"nofollow\" href=\"http:\/\/www.otrs.com\/\">OTRS CE<\/a><\/noindex>. S\u00fcsteem on m\u00f5eldud selliste \u00fclesannete lahendamiseks nagu tehnilise toe (help desk) teenuse pakkumine, kliendip\u00e4ringutele (telefonik\u00f5ned, e-post) vastamine, ettev\u00f5tte IT-teenuste osutamise koordineerimine, m\u00fc\u00fcgiteenuste ja rahanduse taotluste haldamine. OTOBO kood on kirjutatud Perl keeles ja <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo\">levitatakse<\/a><\/noindex> ja GPLv3 litsentsi alusel.<\/p>\n<p>Stefan Rother, praegune Rother OSSi asutaja ja tegevjuht, liitus OTRS GmbH-ga (t\u00e4na OTRS AG) 2004. aastal. 2011. aastal asutas ta oma ettev\u00f5tte Rother OSS. 2019. aastaks keskendunud Rother OSS OTRSi avatud l\u00e4htekoodiga variantide \u00e4riteenuste pakkumisele. Vastusena OTRS AG muutunud tootmisstrateegiale ja uute OTRS Community Edition versioonide hilinemisele, alustas Rother OSS OTOBO (Open Ticket Ours Based Otrs) piletihaldus s\u00fcsteemi arendamist, mis p\u00f5hineb OTRS versioonil 6. OTOBO \u00e4riidee on toetada \u00e4rikasutajaid, pakkuda neile n\u00f5ustamist ja koolitust. Klientide tellitud arendused, mis on kasulikud laiemale kasutajaskonnale, on plaanis tagasi viia selle l\u00e4htekoodi. <\/p>\n<p>Peamised muudatused:<\/p>\n<ul>\n<li class=\"l\"> Uuendatud <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/otobo-features\/kundenportal\/\">klientide portaal<\/a><\/noindex>;\n<p><center><noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/wp-content\/uploads\/2019\/11\/Mockup-Dashboard-V1.png\"><img decoding=\"async\" alt=\"OOTBO tikitarkvara v\u00e4ljaanne, OTRS-i fork\" src=\"\/wp-content\/uploads\/2020\/07\/60e04add12b9c2b13d9f1be2339289c2.jpeg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><\/center><\/p>\n<li class=\"l\"> Formid on optimeeritud, lisatud on mitme veeru sisestusvormide tugi;\n<li class=\"l\"> Kiire otsingu funktsioon on rakendatud Elasticsearchi p\u00f5hjal;\n<li class=\"l\"> Lisatud on kaheastmelise autentimise tugi, kaitse paroolide murdmise eest ja laienenud vahendid paroolipoliitikate m\u00e4\u00e4ramiseks;\n<li class=\"l\"> Tagatud on <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo-docker\">integreerimine<\/a><\/noindex> Dockeriga.\n<\/ul>\n<p>On v\u00e4lja t\u00f6\u00f6tatud ka migratsioonit\u00f6\u00f6riist, mis v\u00f5imaldab migreeruda OTRS CE 6-lt OTOBO-le. Paigaldamiseks <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/otobo-download\/\">saadaval<\/a><\/noindex> on saadaval nii paigalduspakett kui ka Dockerikujutised. Pakutakse ka hostimisteenuseid. Demo juurdep\u00e4\u00e4s: <noindex><a rel=\"nofollow\" href=\"https:\/\/demo.otobo.org\/otobo\/customer.pl\">klientide osa<\/a><\/noindex> (kasutajanimi Felix, parool Felix), <noindex><a rel=\"nofollow\" href=\"https:\/\/demo.otobo.org\/otobo\/index.pl\">administraatori liides<\/a><\/noindex> (kasutajanimi Lena, parool Lena).<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"xM2R7D9X3no\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/xM2R7D9X3no\/hqdefault.jpg\" alt=\"M\u00e4ngi videot\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p>\n<p><noindex><a rel=\"nofollow\" name=\"link\"><\/a><\/noindex><\/p>\n<p>Allikas: <a \ncontent=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/www.opennet.ru\/opennews\/art.shtml?num=53352\">opennet.ru<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0441\u0442\u0430\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0440\u0435\u043b\u0438\u0437 \u0442\u0438\u043a\u0435\u0442-\u0441\u0438\u0441\u0442\u0435\u043c\u044b OTOBO 10.0.1, \u0444\u043e\u0440\u043a\u0430 OTRS CE. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0442\u0430\u043a\u0438\u0445 \u0437\u0430\u0434\u0430\u0447, \u043a\u0430\u043a \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0442\u044b \u0441\u043b\u0443\u0436\u0431\u044b \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 (help desk), \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u0442\u0432\u0435\u0442\u0430\u043c\u0438 \u043d\u0430 \u0437\u0430\u043f\u0440\u043e\u0441\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 (\u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u044b\u0435 \u0437\u0432\u043e\u043d\u043a\u0438, email), \u043a\u043e\u043e\u0440\u0434\u0438\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0445 IT-\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432, \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u0432 \u0441\u043b\u0443\u0436\u0431\u0435 \u043f\u0440\u043e\u0434\u0430\u0436 \u0438 \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0445 \u0441\u043b\u0443\u0436\u0431\u0430\u0445. \u041a\u043e\u0434 OTOBO \u043d\u0430\u043f\u0438\u0441\u0430\u043d \u043d\u0430 \u044f\u0437\u044b\u043a\u0435 Perl \u0438 \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u044f\u0435\u0442\u0441\u044f [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":88482,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-88481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0430 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