{"id":90791,"date":"2020-08-06T13:42:08","date_gmt":"2020-08-06T11:42:08","guid":{"rendered":"https:\/\/prohoster.info\/blog\/administrirovanie\/nishevye-kejsy-dlya-telefonii-s-podklyucheniem-virtualnoj-ats"},"modified":"2020-08-06T13:42:08","modified_gmt":"2020-08-06T11:42:08","slug":"nishevye-kejsy-dlya-telefonii-s-podklyucheniem-virtualnoj-ats","status":"publish","type":"post","link":"https:\/\/prohoster.info\/et\/blog\/administrirovanie\/nishevye-kejsy-dlya-telefonii-s-podklyucheniem-virtualnoj-ats","title":{"rendered":"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/f8007bfb28ec70958f771ff0d1a7c901.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i><noindex><a rel=\"nofollow\" href=\"http:\/\/vats.megafon.ru\/turnon?utm_source=habr&amp;utm_medium=article&amp;utm_campaign=nishevye+keisy+dlia+telefonii+s+podkliucheniem+virtualnoi+ats\">Virtuaalne PBX<\/a><\/noindex> aitab lahendada erinevaid \u00fclesandeid erinevates \u00e4ri valdkondades. Vaatame m\u00f5ningaid n\u00e4iteid, kuidas ettev\u00f5tted korraldavad suhtlemist klientidega PBXi t\u00f6\u00f6riistade abil.<\/i><noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h3>Juhtum 1. Kaubandusettev\u00f5te, millel on hulgim\u00fc\u00fcgiosakond ja veebipood<\/h3>\n<p><\/p>\n<h4>\u00dclesanne:<\/h4>\n<p> <i>korraldada k\u00f5nede t\u00f6\u00f6tlemist, mis tulevad klientidelt \u00fcle kogu Eesti, v\u00f5imalusega tasuta k\u00f5ne ja tagasiside tellimine veebipoe automatiseeritud vormi kaudu.<\/i><\/p>\n<p>Veebilehel on kaks tavalist mitme kanaliga linna numbrit kahe erineva tervitusega ja number 8800 klientidele piirkondadest.<\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/0dcd47d4f7a00a7730efe99c01baf1e4.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nK\u00f5ned numbrile 8800 ja linna numbrile j\u00f5uavad m\u00fc\u00fcgiosakonda, kus t\u00f6\u00f6tab viis inimest. Hulgim\u00fc\u00fcgiosakonnas on seadistatud k\u00f5nede vastuv\u00f5tmise algoritm \"K\u00f5ik korraga\", t\u00f6\u00f6tajatel on seadistatud lauatelefonid ja nad helistavad samal ajal, kuna ettev\u00f5tte jaoks on oluline, et iga k\u00f5ne t\u00f6\u00f6deldakse v\u00f5imalikult kiiresti.<\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/35f971dbb4441020e6ef973642c15e54.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nKlienditeeninduse t\u00f6\u00f6taja haldab internetipoe k\u00f5nesid. Kui ettev\u00f5te siiski k\u00f5ne vahele j\u00e4tab, saadetakse m\u00fc\u00fcgiosakonna e-posti aadressile v\u00f5i Telegrami messengeri teade vahelej\u00e4etud k\u00f5ne kohta, ning nad helistavad tagasi.<\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/ea05eefce3f98d2f8c5d57900abfa269.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nEttev\u00f5tte veebisaidil on tagasihelistamise vidin, mis on seotud PBX-iga, kliendid tellivad tagasihelistamise ja m\u00fc\u00fcgijuhid helistavad neile tagasi.<\/p>\n<h3>Juhtum 2. Erinevad ettev\u00f5tted ja filiaalistruktuur<\/h3>\n<p><\/p>\n<h4>\u00dclesanne:<\/h4>\n<p> <i>korraldada telefonis\u00fcsteem, mis vastab ettev\u00f5tte filiaalistruktuurile, andes v\u00f5imaluse kaugl\u00e4bir\u00e4\u00e4kimisteks. \u00dchendage men\u00fc\u00fc l\u00fchinumbritega erinevate filiaalide ja \u00e4risuundade jaoks ning korraldage k\u00f5nede j\u00e4lgimine koos k\u00f5nede salvestamisega mobiilirakenduse kaudu.<\/i><\/p>\n<p>Ettev\u00f5tjal on kaks erinevat \u00e4ri: kodumasinate remondit\u00f6\u00f6koda ja kaks sanitaartootede kauplust. On \u00fchendatud kaks linna numbrit erinevate tervitustega: \u00fcks t\u00f6\u00f6koja jaoks ja teine kaupluste jaoks. <\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/0db6a6800b6228187fe7e2c89b492ce1.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nHelistades kauplustele saavad kliendid valida, millega kauplusega nad liituda soovivad: \"Kauplusega Slava prospekt, 12 liitumiseks vajutage 1, kauplusega Lenin, 28 liitumiseks vajutage 2.\" <\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/a98fcda9cb6966457975df864b5887a0.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nKuigi remonditeenused ja kaubandustegevus ei ole omavahel seotud, on ettev\u00f5tjal mugav neid \u00fchest kohast hallata, j\u00e4lgida telefoniteenuse t\u00f6\u00f6 statistikat nii \u00fches kui teises ettev\u00f5ttes l\u00e4bi Virtuaalse Osta mobiilirakenduse. <\/p>\n<p>\u00c4riomanik j\u00e4lgib l\u00e4bi Mobiilirakenduse Virtuaalne Osta Megafon t\u00f6\u00f6tajate ja osakondade k\u00f5nede statistikat ning vajadusel kuulab k\u00f5nede salvestusi.<\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/b51868822a7284ff347366ad70289a85.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h3>Juhtum 3. Kolm v\u00e4ikest veebipoodi, kus k\u00f5nedele vastab \u00fcks t\u00f6\u00f6taja<\/h3>\n<p><\/p>\n<h4>\u00dclesanne:<\/h4>\n<p> <i>korraldada k\u00f5nede teenindamine kolmest kauplusest, kui k\u00f5ikidele k\u00f5nedele vastab \u00fcks administraator. Samal ajal peab administraator k\u00f5net vastu v\u00f5ttes aru saama, kuhu klient helistab.<\/i><\/p>\n<p>Kolm v\u00e4ikest poodi: \u00fcks m\u00fc\u00fcb tervisliku toitumise tooteid, teine - jooga tarbeid, kolmas - eksootilisi teede sorte. Igal poel on oma number ja tervitus, kuid k\u00f5ik k\u00f5ned suunatakse \u00fche halduri lauatelefoni. <\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/75053c958f6bf7edd901b0217e776652.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nIP-telefoniekraanil n\u00e4eb haldur, millisesse poodi klient helistab. See v\u00f5imaldab tal valmistuda vestluseks juba enne k\u00f5ne vastuv\u00f5tmist.<\/p>\n<p>Vajadusel v\u00f5ib haldur lahkuda oma t\u00f6\u00f6kohtadilt, sel juhul suunatakse k\u00f5ned tema mobiiltelefonile.<\/p>\n<h3>Juhtum 4. Klienditaotluste t\u00f6\u00f6tlemine linna halduses <\/h3>\n<p><\/p>\n<h4>\u00dclesanne:<\/h4>\n<p> <i>korraldada telefoniteenused v\u00e4ikese linna halduses elanike taotluste vastuv\u00f5tmiseks ja t\u00f6\u00f6tlemiseks. Automatiseerida taotluste registreerimine, integreerides linnavalitsuse taotlusarvestuss\u00fcsteemidega ja optimeerida operaatorite k\u00f5neaega.<\/i><\/p>\n<p>Linna administratsioon v\u00f5tab elanike taotlusi vastu kommunaalteenuste haldamiseks majades ja korterites. \u00dche numbri jaotava automaatvastaja kaudu saab helistades automaatselt luua taotluse v\u00f5i kontrollida varem loodud taotluse staatust, vastates m\u00f5nele k\u00fcsimusele, samuti saab kontrollida aadressi. Kui h\u00e4\u00e4labi ei suuda probleemi lahendada, suunab ta k\u00f5ne automaatselt kontaktikeskuse operaatorite r\u00fchma.<\/p>\n<h3>Juhtum 5. Meditsiin. Telefoni korraldamine polikliinikus koos operaatorite t\u00f6\u00f6 kvaliteedi kontrollimise vahenditega.<\/h3>\n<p><\/p>\n<h4>\u00dclesanne:<\/h4>\n<p> <i>korraldada telefoniteenuseid polikliinikus, mis v\u00f5imaldab seadistada t\u00f5husaid t\u00f6\u00f6tajate kvaliteedi hindamise protsesse telefonide kaudu.<\/i><\/p>\n<p>Polikliiniku jaoks on oluline s\u00e4ilitada k\u00f5rge teenindustase, nagu on ette n\u00e4htud telefoni korraldamise metodoloogilistes soovitustes vastavalt Venemaa tervishoiuministeeriumi m\u00e4\u00e4rusele nr 421 28. juunist 2013.<\/p>\n<p>Klienditeenindajate k\u00f5rged hinnangud aitavad lisaks motiveerida personali, s\u00e4ilitades ja t\u00f5stes seel\u00e4bi teeninduse taset.<\/p>\n<p>Polikliinik \u00fchendas MegaFoni PBX linnum\u00e4\u00e4raga ja paigaldas igasse t\u00f6\u00f6kohta IP-telefonid. Helistades \u00fcldisele multikanali numbrile, kuuleb klient h\u00e4\u00e4lteadet ja k\u00f5ne suunatakse operaatorite meeskonda. Kui t\u00f6\u00f6tajad ei vasta k\u00f5nele, suunatakse k\u00f5ne vahetustele. Polikliiniku administreerijad j\u00e4lgivad isikliku konto kaudu k\u00f5nede statistikat ja kuulavad t\u00f6\u00f6tajate k\u00f5nesid, et hinnata teeninduse kvaliteeti ja kontrollida KPI t\u00e4itmist, sealhulgas vastatud, \u00e4ra j\u00e4\u00e4nud k\u00f5nede arvu, tehtud vigu ja \u00fcldiselt klientide teenindamist.<\/p>\n<h3>Juhtum 6. V\u00e4ike ilusalong. \u00dcks sekret\u00e4r v\u00f5tab k\u00f5ik k\u00f5ned vastu ja registreerib k\u00f5ik kliendid CRM YCLIENTS-sse.<\/h3>\n<p><\/p>\n<h4>\u00dclesanne:<\/h4>\n<p> <i>automaatne k\u00f5nede, tellimuste ja kliendiandmete t\u00f6\u00f6tlemine telefonise s\u00f5numite integreerimise kaudu salongi CRM-s\u00fcsteemiga.<\/i><\/p>\n<p>Ettev\u00f5te \u00fchendas MegaFoni PBX linnum\u00e4\u00e4raga. Numbrile on paigaldatud h\u00e4\u00e4lteade: \u201eTere, te helistasite kuvandite laboratooriumisse.\u201d P\u00e4rast seda suunatakse k\u00f5ne sekret\u00e4rile telefonile.<\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/ac5cfb63a9d959105e91beb3bf71f52d.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nKuna YCLIENTS on seadistatud, ilmub iga l\u00e4henemise korral sekret\u00e4ri arvuti ekraanile kliendi kaart, kus on tema nimi ja muud andmed. Veel toru t\u00f5stmata teab sekret\u00e4r, kes helistab, ja m\u00f5istab, millise k\u00fcsimusega on tegu. Ja kui klient helistab esmakordselt, luuakse CRM YCLIENTS'is automaatselt kliendi ja tellimuse kaart.<\/p>\n<p>Ilusalongi k\u00f5nede erip\u00e4ra on see, et m\u00f5nikord ei ole tunnis \u00fchtegi k\u00f5net ja m\u00f5nikord on korraga mitu. VATS-i seadetes on sekret\u00e4r ainus t\u00f6\u00f6taja osakonnas, seega kui sekret\u00e4r r\u00e4\u00e4gib, ootavad kliendid \u201ej\u00e4rjekorras\u201d, et juht kuuleks, ja nad kuulavad muusikat. Kui sekret\u00e4r ei vasta kaua, pakutakse kliendile 20. sekundi jooksul vajutada 1 ja tellida tagasik\u00f5ne. Kui sekret\u00e4r l\u00f5petab vestluse, saab ta automaatselt k\u00f5ne. \u201ePraegu teid \u00fchendatakse abonendiga,\u201d kuuleb ta torus, mille j\u00e4rel Virtuaalne AVAL \u00fchendab kliendiga.<\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/ed15b24cf34444db42691a82a199ade3.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nKui klient helistab v\u00e4ljaspool t\u00f6\u00f6aega, suunatakse k\u00f5ne h\u00e4\u00e4ltepostkasti, mis kutsub klienti k\u00fclastama veebisaiti ja registreeruma teenusele endale sobival ajal veebivormi kaudu. <\/p>\n<h3>Juhtum 7. Autoteenindus koos kaupluse ja autopesuga<\/h3>\n<p><\/p>\n<h4>\u00dclesanne:<\/h4>\n<p> <i>korraldada telefoniteenused \u00fchtse numbri kaudu erinevatele \u00e4ri\u00fcksustele, millel on erinevad t\u00f6\u00f6ajad.<\/i><\/p>\n<p>Ettev\u00f5ttel on palju tegevusvaldkondi: autode remont, tehniline teenindus, varuosade kauplus, pesu. On \u00fchendatud Virtuaalne PBX linna numbriga. Helistades numbrile, kuuleb klient tervitust, p\u00e4rast mida liigub ta h\u00e4\u00e4ltuv\u00e4\u00e4namise men\u00fc\u00fc, kus tal palutakse valida, millise k\u00fcsimusega ta helistab: \u201eAutoteenindusega \u00fchendamiseks vajutage 1, autopesu jaoks \u2013 2, operaatoriga \u00fchendamiseks j\u00e4\u00e4ge telefonile.\u201d K\u00f5ned suunatakse vastava osakonna mobiiltelefonidele. \u00d6\u00f6p\u00e4evaringne teenindus on ainult autopesul, seega v\u00e4ljaspool t\u00f6\u00f6aega suunatakse k\u00f5ned koheselt sinna.<\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/42aebc20565a82ef846bcb5bde349e18.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nKui mingil p\u00f5hjusel ei vasta \u00fckski osakond k\u00f5nele, suunatakse k\u00f5ne minuti p\u00e4rast otse autoteenuse omaniku mobiiltelefonile. Ettev\u00f5tte jaoks on oluline mitte kaotada \u00fchtegi klienti! <\/p>\n<h3>Juhtum 8. Maaklerib\u00fcroo<\/h3>\n<p><\/p>\n<h4>\u00dclesanne:<\/h4>\n<p> <i>organiseerida telefoniteenused ettev\u00f5ttele, mille t\u00f6\u00f6tajatel on v\u00e4ljask\u00e4igud \u2014 kullerteenused, veebipoed, kullerteenused, kinnisvarab\u00fcrood.<\/i><\/p>\n<p>Ettev\u00f5ttel on reklaamnumbri 8800, mille k\u00f5nesid haldab sekret\u00e4r. T\u00f6\u00f6 k\u00e4igus kasutatakse amoCRM-i. Maaklerid on kontoris harva, nad liiguvad objektide vahel, iga\u00fchele on m\u00e4\u00e4ratud kindel linnaosa. K\u00f5ik nad kasutavad ettev\u00f5tte SIM-kaarte, nende mobiilinumbrid on reklaamis v\u00e4lja toodud. <\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/38cd67443967b7bbb27d0e98b306d459.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nKui t\u00f6\u00f6taja s\u00f5idukis ei saa k\u00f5nele vastata, suunatakse k\u00f5ne sekret\u00e4rile kontoris. Kui aga p\u00fcsiklient helistab kontorisse, suunatakse tema k\u00f5ne automaatselt tema piirkonna halduri juurde. <\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/1710a0ebf7405882ac7cd7861b2ab901.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nSekret\u00e4r saab suunata kliendi k\u00f5ne maaklerile l\u00fchinumbri kaudu.<\/p>\n<p>K\u00f5ik sisse- ja v\u00e4ljakutsed salvestatakse. Juht kuulab regulaarselt t\u00f6\u00f6tajate k\u00f5nesid, kontrollib nende t\u00f6\u00f6 kvaliteeti ja annab individuaalseid soovitusi. <br \/>\nEdukad n\u00e4idisk\u00f5ned laaditakse alla ja s\u00e4ilitatakse uute t\u00f6\u00f6tajate koolitamiseks.<\/p>\n<h3>Juhtum 9. Reklaamiagentuur ja keldrikorrus.<\/h3>\n<p><\/p>\n<h4>\u00dclesanne:<\/h4>\n<p> <i>organiseerida telefoniteenus keldrikorrusel v\u00f5i muudes tingimustes, kus ei ole tavaliselt v\u00f5imalik kasutada mobiilside\u00fchendust.<br \/>\n<\/i><\/p>\n<p>Reklaamiagentuuri t\u00f6\u00f6tajad teevad palju v\u00e4ljakutseid. Mobiiltelefonid keldrikorrusel ei loo peaaegu \u00fcldse \u00fchendust, kuid t\u00f6\u00f6tajad t\u00f6\u00f6tavad arvutis ja teevad k\u00f5nesid otse brauserist amoCRM-i kaudu. Lisaks on kontoris kaasaskantav SIP-DECT telefon, mis on \u00fchendatud Virtuaalse PBX-iga interneti kaudu, mis v\u00f5imaldab samuti k\u00f5nesid teha.<\/p>\n<h3>Juhtum 10. SMS-i kasutamine.<\/h3>\n<p>\nKirjeldame eraldi mitmeid juhtumeid SMS-visiitkaartide ja SMS-vabanduste kasutamisest.<\/p>\n<h4>\u00dclesanne:<\/h4>\n<p> <i>organiseerida automaatne SMS- s\u00f5numite saatmine, kus on t\u00f6\u00f6tajate kontaktandmed v\u00f5i muu teave.<\/i><\/p>\n<p>Rehvid ja veljed m\u00fc\u00fcv ettev\u00f5te saadab SMS-vabanduse m\u00f6\u00f6da lastud k\u00f5ne puhul sooduskoodi. Eesm\u00e4rk on v\u00e4ltida olukorda, kus potentsiaalne klient ei saa ettev\u00f5ttesse \u00fchendust ja \u00fcritab teha tellimust konkurentpoes.<\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/a2af016bcabaa1f80042ba822befe793.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nIlusalong saadab administraatori kontaktid, kellega saab \u00fchendust v\u00f5tta, kui tekib mingeid probleeme.<\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/60e81b8ac99fc4149a61c5001f157593.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nAutoteenindus saadab SMS-iga oma koordinaadid, et klient saaks kohe marsruudi koostada. <\/p>\n<p><img decoding=\"async\" alt=\"Nishiside juhtumid telefoniateenuste jaoks koos virtuaalsete PBX-idega\" src=\"\/wp-content\/uploads\/2020\/08\/890ee75b9b2b609811ac31670f911d87.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h3>Liigume j\u00e4relduste juurde<\/h3>\n<p>\nArtiklis kirjeldasime p\u00f5hieemade juhtumeid, mis paljastavad telefonitalituse v\u00f5imalusi virtuaalse PBX-i \u00fchendamisel. Statistika kohaselt j\u00e4\u00e4b ilma kontrollit\u00f6\u00f6riistade kasutamiseta 30% m\u00f6\u00f6da lastud k\u00f5nedest t\u00e4helepanuta. Virtuaalse PBX-i \u00fchendamisega saavad t\u00f6\u00f6tajad ja kliendid mugava teenuse, samas kui \u00e4ri kasvab lojaalsete klientide baas.<\/p>\n<p>Rohkem teavet selle kohta, kuidas M-eesting PBX t\u00f6\u00f6tab, saab <noindex><a rel=\"nofollow\" href=\"http:\/\/vats.megafon.ru\/turnon?utm_source=habr&amp;utm_medium=article&amp;utm_campaign=nishevye+keisy+dlia+telefonii+s+podkliucheniem+virtualnoi+ats\">Teadmiste baasist<\/a><\/noindex>.<br \/>\n<br \/>Allikas: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/megafon\/blog\/513862\/\">habr.com<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0412\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u0430\u044f \u0410\u0422\u0421 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0440\u0435\u0448\u0430\u0442\u044c \u0441\u0430\u043c\u044b\u0435 \u0440\u0430\u0437\u043d\u044b\u0435 \u0437\u0430\u0434\u0430\u0447\u0438 \u0432 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Vaatame m\u00f5ningaid n\u00e4iteid, kuidas ettev\u00f5tted korraldavad oma kommunikatsiooni klientidega, kasutades WATS-i t\u00f6\u00f6riistu. Juhtum 1. 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