{"id":104435,"date":"2022-06-17T09:37:11","date_gmt":"2022-06-17T07:37:12","guid":{"rendered":"https:\/\/prohoster.info\/blog\/novosti-interneta\/kompaniya-grafana-otkryla-kod-sistemy-reagirovaniya-na-inczidenty-oncall"},"modified":"2022-06-17T09:37:11","modified_gmt":"2022-06-17T07:37:12","slug":"kompaniya-grafana-otkryla-kod-sistemy-reagirovaniya-na-inczidenty-oncall","status":"publish","type":"post","link":"https:\/\/prohoster.info\/fr\/blog\/news\/kompaniya-grafana-otkryla-kod-sistemy-reagirovaniya-na-inczidenty-oncall","title":{"rendered":"La soci\u00e9t\u00e9 Grafana a ouvert le code du syst\u00e8me de r\u00e9ponse aux incidents OnCall","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

La soci\u00e9t\u00e9 Grafana Labs, qui d\u00e9veloppe la plateforme de visualisation de donn\u00e9es Grafana et le syst\u00e8me de surveillance Prometheus, a annonc\u00e9 l'ouverture du code source de son syst\u00e8me de r\u00e9ponse aux incidents OnCall, con\u00e7u pour assurer la collaboration des \u00e9quipes dans la r\u00e9solution et l'analyse des incidents. OnCall \u00e9tait auparavant propos\u00e9 sous forme de produit propri\u00e9taire et a \u00e9t\u00e9 acquis par Grafana lors de l'absorption de la soci\u00e9t\u00e9 Amixr Inc. l'ann\u00e9e derni\u00e8re. Le code du projet est \u00e9crit en Python et est publi\u00e9 sous la licence AGPLv3. <\/p>\n

Le syst\u00e8me permet de collecter des informations sur les anomalies et \u00e9v\u00e9nements provenant de divers syst\u00e8mes de surveillance, puis de regrouper automatiquement les donn\u00e9es, d'envoyer des notifications aux \u00e9quipes responsables et de suivre l'\u00e9tat de la r\u00e9solution des probl\u00e8mes. L'int\u00e9gration est support\u00e9e avec les syst\u00e8mes de surveillance Grafana, Prometheus, AlertManager et Zabbix. Les informations re\u00e7ues des syst\u00e8mes de surveillance filtrent les \u00e9v\u00e9nements secondaires et peu significatifs, agr\u00e8gent les doublons et excluent les probl\u00e8mes pouvant \u00eatre r\u00e9solus sans intervention humaine. <\/p>\n

Les \u00e9v\u00e9nements significatifs, d\u00e9barrass\u00e9s des bruits d'information superflus, arrivent dans le sous-syst\u00e8me d'envoi d'alertes, qui d\u00e9signe les employ\u00e9s responsables des cat\u00e9gories de probl\u00e8mes identifi\u00e9s et envoie des notifications en tenant compte de leur emploi du temps et de leur disponibilit\u00e9 (les donn\u00e9es du calendrier-planificateur sont \u00e9valu\u00e9es). La rotation des attributions d'incidents entre diff\u00e9rents employ\u00e9s et l'escalade des probl\u00e8mes particuli\u00e8rement importants ou non r\u00e9solus vers d'autres membres de l'\u00e9quipe ou des travailleurs de niveaux sup\u00e9rieurs sont \u00e9galement prises en charge.

\"La<\/center> <\/p>\n

Selon le degr\u00e9 d'importance de l'incident, les notifications peuvent \u00eatre envoy\u00e9es par t\u00e9l\u00e9phone, SMS, e-mail, cr\u00e9ation d'\u00e9v\u00e9nements dans le calendrier-planificateur, ainsi que via les messageries Slack et Telegram. Dans Slack, des canaux peuvent \u00eatre automatiquement cr\u00e9\u00e9s pour discuter des questions li\u00e9es \u00e0 la r\u00e9solution de l'incident, auxquels se connectent automatiquement des employ\u00e9s individuels ainsi que des \u00e9quipes enti\u00e8res. <\/p>\n

Le syst\u00e8me offre des possibilit\u00e9s flexibles d'extension et de personnalisation (par exemple, il est possible de configurer le regroupement et le routage des \u00e9v\u00e9nements selon ses pr\u00e9f\u00e9rences, de d\u00e9finir des r\u00e8gles et des canaux de livraison des notifications). Une API et un support Terraform sont fournis pour l'int\u00e9gration avec des syst\u00e8mes externes. La gestion des op\u00e9rations s'effectue via une interface web.

\"La<\/center>
\n
Source : opennet.ru<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Grafana Labs, \u0440\u0430\u0437\u0432\u0438\u0432\u0430\u044e\u0449\u0430\u044f \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0443 \u0432\u0438\u0437\u0443\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 \u0434\u0430\u043d\u043d\u044b\u0445 Grafana \u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 Prometheus, \u043e\u0431\u044a\u044f\u0432\u0438\u043b\u0430 \u043e\u0431 \u043e\u0442\u043a\u0440\u044b\u0442\u0438\u0438 \u0438\u0441\u0445\u043e\u0434\u043d\u044b\u0445 \u0442\u0435\u043a\u0441\u0442\u043e\u0432 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0440\u0435\u0430\u0433\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f \u043d\u0430 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b OnCall, \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u043d\u043e\u0439 \u0434\u043b\u044f \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e\u0439 \u0440\u0430\u0431\u043e\u0442\u044b \u043a\u043e\u043c\u0430\u043d\u0434 \u043f\u043e \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u044e \u0438 \u0440\u0430\u0437\u0431\u043e\u0440\u0443 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432. OnCall \u0440\u0430\u043d\u0435\u0435 \u043f\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u043b\u0441\u044f \u0432 \u0444\u043e\u0440\u043c\u0435 \u043f\u0440\u043e\u043f\u0440\u0438\u0435\u0442\u0430\u0440\u043d\u043e\u0433\u043e \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430 \u0438 \u0431\u044b\u043b \u043f\u0440\u0438\u043e\u0431\u0440\u0435\u0442\u0451\u043d Grafana \u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u043f\u043e\u0433\u043b\u043e\u0449\u0435\u043d\u0438\u044f \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 Amixr Inc. \u0432 \u043f\u0440\u043e\u0448\u043b\u043e\u043c \u0433\u043e\u0434\u0443. \u041a\u043e\u0434 \u043f\u0440\u043e\u0435\u043a\u0442\u0430 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