{"id":172750,"date":"2026-05-19T18:24:31","date_gmt":"2026-05-19T16:24:32","guid":{"rendered":"https:\/\/prohoster.info\/blog\/novosti-interneta\/incidentrelay-otkrytaya-sistema-dlya-organizaczii-dezhurstv-i-marshrutizaczii-opoveshhenij"},"modified":"2026-05-19T18:24:31","modified_gmt":"2026-05-19T16:24:32","slug":"incidentrelay-otkrytaya-sistema-dlya-organizaczii-dezhurstv-i-marshrutizaczii-opoveshhenij","status":"publish","type":"post","link":"https:\/\/prohoster.info\/fr\/blog\/news\/incidentrelay-otkrytaya-sistema-dlya-organizaczii-dezhurstv-i-marshrutizaczii-opoveshhenij","title":{"rendered":"IncidentRelay \u2014 un syst\u00e8me ouvert pour organiser les interventions et la gestion des alertes","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

Le projet IncidentRelay a \u00e9t\u00e9 publi\u00e9, d\u00e9veloppant un syst\u00e8me ouvert pour l'organisation des astreintes, la routage des alertes et la gestion des incidents, fonctionnant sur un serveur propre (auto-h\u00e9berg\u00e9). Le projet est destin\u00e9 aux \u00e9quipes SRE, DevOps et d'infrastructure, qui n\u00e9cessitent une alternative d\u00e9ployable localement aux services SaaS pour la gestion des astreintes, l'application des politiques d'escalade et la r\u00e9ponse aux incidents. Le code du projet est \u00e9crit en Python et est distribu\u00e9 sous licence MIT. <\/p>\n

IncidentRelay re\u00e7oit des \u00e9v\u00e9nements provenant des syst\u00e8mes de surveillance, les associe \u00e0 des r\u00e8gles de routage et d\u00e9livre des notifications aux agents de garde ou aux \u00e9quipes responsables. Le syst\u00e8me comprend des plannings d'astreinte, des rotations, des red\u00e9finitions de shifts, des confirmations de r\u00e9ception d'incidents, la mise en statut 'r\u00e9solu', des rappels, des escalades et des silences pour \u00e9touffer les d\u00e9clenchements connus ou planifi\u00e9s. <\/p>\n

La r\u00e9ception d'\u00e9v\u00e9nements depuis Prometheus Alertmanager, Zabbix et des webhooks arbitraires est support\u00e9e. Des canaux tels que Mattermost, Telegram, email, webhook et des fournisseurs vocaux sont pr\u00e9vus pour l'envoi des notifications. Dans Mattermost et Telegram, les notifications peuvent contenir des actions pour confirmer et r\u00e9soudre les probl\u00e8mes, permettant ainsi de traiter l'incident sans passer \u00e0 une interface distincte. <\/p>\n

IncidentRelay dispose d'un mod\u00e8le de s\u00e9paration d'acc\u00e8s par groupes et \u00e9quipes. Cela permet de restreindre la visibilit\u00e9 des plannings, des routes, des canaux de notification et des alertes entre diff\u00e9rentes \u00e9quipes. Un API HTTP est disponible pour l'automatisation, et des tokens bearer et route sont utilis\u00e9s pour les int\u00e9grations. <\/p>\n

Le projet peut \u00eatre utilis\u00e9 comme une couche interm\u00e9diaire entre les syst\u00e8mes de surveillance et les canaux de notification : Alertmanager ou Zabbix envoie un \u00e9v\u00e9nement \u00e0 IncidentRelay, apr\u00e8s quoi le syst\u00e8me d\u00e9termine l'\u00e9quipe, l'agent de garde actuel, applique les r\u00e8gles de routage et envoie la notification dans le canal appropri\u00e9. Pour les incidents non confirm\u00e9s, des rappels peuvent \u00eatre effectu\u00e9s et une escalade peut \u00eatre faite vers le prochain membre de la rotation.

\"IncidentRelay<\/center>
\"IncidentRelay<\/center>
\n
Source : opennet.ru<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

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[…]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":8,"featured_media":172751,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-172750","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\n","aioseo_head_json":{"title":"\ud83e\udd47IncidentRelay \u2014 syst\u00e8me ouvert pour l'organisation des astreintes et le routage des alertes | ProHoster","description":"Le projet IncidentRelay a \u00e9t\u00e9 publi\u00e9, d\u00e9veloppant un syst\u00e8me ouvert pour l'organisation des astreintes, la routage des alertes et la gestion des incidents, fonctionnant sur un serveur propre (auto-h\u00e9berg\u00e9).","canonical_url":"https:\/\/prohoster.info\/fr\/blog\/news\/incidentrelay-otkrytaya-sistema-dlya-organizaczii-dezhurstv-i-marshrutizaczii-opoveshhenij","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":null,"og:locale":"fr_FR","og:site_name":"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b","og:type":"article","og:title":"\ud83e\udd47IncidentRelay \u2014 \u043e\u0442\u043a\u0440\u044b\u0442\u0430\u044f \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0434\u043b\u044f \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0434\u0435\u0436\u0443\u0440\u0441\u0442\u0432 \u0438 \u043c\u0430\u0440\u0448\u0440\u0443\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u043e\u043f\u043e\u0432\u0435\u0449\u0435\u043d\u0438\u0439 | ProHoster","og:description":"\u041e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u043f\u0440\u043e\u0435\u043a\u0442 IncidentRelay, \u0440\u0430\u0437\u0432\u0438\u0432\u0430\u044e\u0449\u0438\u0439 \u043e\u0442\u043a\u0440\u044b\u0442\u0443\u044e \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u0434\u043b\u044f \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0434\u0435\u0436\u0443\u0440\u0441\u0442\u0432, \u043c\u0430\u0440\u0448\u0440\u0443\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u043e\u043f\u043e\u0432\u0435\u0449\u0435\u043d\u0438\u0439 \u0438 \u0441\u043e\u043f\u0440\u043e\u0432\u043e\u0436\u0434\u0435\u043d\u0438\u044f \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432, \u0437\u0430\u043f\u0443\u0441\u043a\u0430\u0435\u043c\u0443\u044e \u043d\u0430 \u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u043c \u0441\u0435\u0440\u0432\u0435\u0440\u0435 (self-hosted).","og:url":"https:\/\/prohoster.info\/fr\/blog\/news\/incidentrelay-otkrytaya-sistema-dlya-organizaczii-dezhurstv-i-marshrutizaczii-opoveshhenij","og:image":"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg","og:image:secure_url":"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg","og:image:width":350,"og:image:height":350,"article:published_time":"2026-05-19T16:24:32+00:00","article:modified_time":"2026-05-19T16:24:32+00:00","article:publisher":"https:\/\/www.facebook.com\/prohoster","article:author":"https:\/\/www.facebook.com\/prohoster"},"aioseo_meta_data":[],"gt_translate_keys":[{"key":"link","format":"url"}],"_links":{"self":[{"href":"https:\/\/prohoster.info\/fr\/wp-json\/wp\/v2\/posts\/172750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prohoster.info\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prohoster.info\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prohoster.info\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/prohoster.info\/fr\/wp-json\/wp\/v2\/comments?post=172750"}],"version-history":[{"count":0,"href":"https:\/\/prohoster.info\/fr\/wp-json\/wp\/v2\/posts\/172750\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prohoster.info\/fr\/wp-json\/wp\/v2\/media\/172751"}],"wp:attachment":[{"href":"https:\/\/prohoster.info\/fr\/wp-json\/wp\/v2\/media?parent=172750"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prohoster.info\/fr\/wp-json\/wp\/v2\/categories?post=172750"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prohoster.info\/fr\/wp-json\/wp\/v2\/tags?post=172750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}