{"id":31056,"date":"2019-10-31T21:39:12","date_gmt":"2019-10-31T18:39:12","guid":{"rendered":"https:\/\/prohoster.info\/blog\/o-treh-komponentah-neobhodimyh-dlya-uspeshnoj-raboty-it\/"},"modified":"2019-10-31T21:39:12","modified_gmt":"2019-10-31T18:39:12","slug":"o-treh-komponentah-neobhodimyh-dlya-uspeshnoj-raboty-it","status":"publish","type":"post","link":"https:\/\/prohoster.info\/fr\/blog\/administrirovanie\/o-treh-komponentah-neobhodimyh-dlya-uspeshnoj-raboty-it","title":{"rendered":"Sur trois composants n\u00e9cessaires au bon fonctionnement de l'IT","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p><i>Ce bref article constitue un compl\u00e9ment important \u00e0 la s\u00e9rie d'articles \u00ab Comment prendre le contr\u00f4le de votre infrastructure r\u00e9seau \u00bb. Le contenu de tous les articles de la s\u00e9rie et les liens peuvent \u00eatre trouv\u00e9s <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/447008\/\">ici<\/a><\/noindex><\/i>.<\/p>\n<h2>Pourquoi cela ne fonctionne-t-il pas ?<\/h2>\n<p>\nSi vous essayez d'appliquer les processus et solutions d\u00e9crits <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/433614\/\">dans cet article<\/a><\/noindex> dans votre entreprise, vous r\u00e9aliserez que cela pourrait ne pas fonctionner pour vous.<\/p>\n<p>Par exemple, prenons le processus de gestion des acc\u00e8s. <br \/>\nPour \u00ab lancer \u00bb ce processus, vous devrez faire ce qui suit<\/p>\n<ul>\n<li>vous mettre d'accord pour que tous les tickets passent par vous via les autres d\u00e9partements techniques <\/li>\n<li>vous assurer que ces d\u00e9partements acceptent de journaliser toutes les demandes qui les traversent<\/li>\n<li>obliger les responsables des d\u00e9partements non techniques \u00e0 surveiller la mise \u00e0 jour de ces listes d'acc\u00e8s<\/li>\n<\/ul>\n<p>\nEt comment convaincre ces personnes de faire un travail assez ennuyeux, exigeant et, en gros, non central \u00e0 leur r\u00f4le ? D'ailleurs, vous n'\u00eates pas leur sup\u00e9rieur.<\/p>\n<p>Les arguments de faisabilit\u00e9 et de bon sens peuvent ne pas fonctionner, car pour d'autres, cela peut ne pas sembler aussi raisonnable. Il est clair que ce n'est g\u00e9n\u00e9ralement pas votre responsabilit\u00e9 d'organiser cela, il suffit de convaincre la direction. Mais le probl\u00e8me, c'est que si cela est fait contre la volont\u00e9 des employ\u00e9s, cela peut mener \u00e0 des confrontations et des jeux politiques. Et cela, bien s\u00fbr, nuira \u00e0 l'efficacit\u00e9 du travail.<\/p>\n<p>Il me semble \u00e9vident que si vous avez une \u00e9quipe de professionnels, il est pr\u00e9f\u00e9rable de prendre ensemble des d\u00e9cisions qui impliquent des actions communes et de co-construire les meilleures solutions. Mais pour cela, il doit y avoir autre chose, pas seulement de bonnes connaissances techniques et la connaissance des processus n\u00e9cessaires.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex> <\/p>\n<p>Tout ce qui a \u00e9t\u00e9 et sera d\u00e9crit dans la s\u00e9rie d'articles \u00ab Comment prendre le contr\u00f4le de votre infrastructure r\u00e9seau \u00bb ce sont des processus \u00e9prouv\u00e9s et des solutions valid\u00e9es. Ils fonctionnent.<\/p>\n<p>Les raisons pour lesquelles quelque chose n'est pas applicable ou ne fonctionne pas pour vous peuvent \u00eatre diverses, par exemple, une autre structure des d\u00e9partements au sein du d\u00e9partement technique ou d'autres exigences pour le r\u00e9seau et, bien s\u00fbr, la solution doit \u00eatre discut\u00e9e et adapt\u00e9e \u00e0 votre situation, mais il est \u00e9galement tr\u00e8s important de consid\u00e9rer quelles relations sont cultiv\u00e9es dans votre entreprise, quel style de communication est \u00e9tabli par la direction, quels processus communs existent.<\/p>\n<h2>Trois composants<\/h2>\n<p>\nOn obtient donc une hi\u00e9rarchie :<\/p>\n<ul>\n<li>Vous pouvez avoir une \u00e9quipe solide en termes de comp\u00e9tences techniques, mais sans des processus clairs et bien d\u00e9finis, vous ne pourrez pas tirer pleinement parti de ces connaissances.<\/li>\n<li>Vous pouvez disposer d'une \u00e9quipe technique comp\u00e9tente et savoir \u00e9tablir des processus efficaces, mais vous ne pourrez pas les appliquer pleinement dans cette entreprise sans des relations ad\u00e9quates.<\/li>\n<\/ul>\n<p>\nC'est-\u00e0-dire que nous avons une certaine hi\u00e9rarchie des \u00ab connaissances \u00bb. Appelons-les ainsi.<\/p>\n<ul>\n<li>Connaissances techniques<\/li>\n<li>Processus<\/li>\n<li>Relations<\/li>\n<\/ul>\n<p>\nCes trois composants sont essentiels, et de nombreuses solutions modernes (comme l'approche DevOps) supposent justement le d\u00e9veloppement des trois niveaux. Sans cela, cela ne fonctionne pas.<br \/>\n<br \/>Source : <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/433844\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u042d\u0442\u043e\u0442 \u043a\u043e\u0440\u043e\u0442\u043a\u0438\u0439 \u043f\u043e\u0441\u0442 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0432\u0430\u0436\u043d\u044b\u043c \u0434\u043e\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435\u043c \u043a \u0446\u0438\u043a\u043b\u0443 \u0441\u0442\u0430\u0442\u0435\u0439 \u00ab\u041a\u0430\u043a \u0432\u0437\u044f\u0442\u044c \u0441\u0435\u0442\u0435\u0432\u0443\u044e \u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0443 \u043f\u043e\u0434 \u0441\u0432\u043e\u0439 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c\u00bb. \u0421\u043e\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u0435 \u0432\u0441\u0435\u0445 \u0441\u0442\u0430\u0442\u0435\u0439 \u0446\u0438\u043a\u043b\u0430 \u0438 \u0441\u0441\u044b\u043b\u043a\u0438 \u043c\u043e\u0436\u043d\u043e \u043d\u0430\u0439\u0442\u0438 \u0437\u0434\u0435\u0441\u044c. \u041f\u043e\u0447\u0435\u043c\u0443 \u044d\u0442\u043e \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442? \u0415\u0441\u043b\u0438 \u0432\u044b \u043f\u043e\u043f\u0440\u043e\u0431\u0443\u0435\u0442\u0435 \u043f\u0440\u0438\u043c\u0435\u043d\u0438\u0442\u044c \u043e\u043f\u0438\u0441\u0430\u043d\u043d\u044b\u0435 \u0432 \u044d\u0442\u043e\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b \u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0432 \u0441\u0432\u043e\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438, \u0442\u043e \u0432\u044b \u043e\u0441\u043e\u0437\u043d\u0430\u0435\u0442\u0435, \u0447\u0442\u043e \u0434\u043b\u044f \u0432\u0430\u0441 \u044d\u0442\u043e \u043c\u043e\u0436\u0435\u0442 \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0434\u0430\u0432\u0430\u0439\u0442\u0435 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-31056","post","type-post","status-publish","format-standard","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u042d\u0442\u043e\u0442 \u043a\u043e\u0440\u043e\u0442\u043a\u0438\u0439 \u043f\u043e\u0441\u0442 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0432\u0430\u0436\u043d\u044b\u043c \u0434\u043e\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435\u043c \u043a \u0446\u0438\u043a\u043b\u0443 \u0441\u0442\u0430\u0442\u0435\u0439 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