Sannu kowa da kowa, sunana Konstantin Kuznetsov, Ni ne Shugaba kuma wanda ya kafa RocketSales. A cikin filin IT, akwai labarin gama gari lokacin da sashen haɓaka ke rayuwa a cikin nasa sararin samaniya. A cikin wannan sararin samaniya, akwai na'urori masu humidifier na iska akan kowane tebur, tarin na'urori da masu tsaftacewa don masu saka idanu da maɓallan madannai, kuma, mai yiwuwa, aikin nasa da tsarin sarrafa ayyukan.
Menene babban lamarin?
Wataƙila ga wasu ba kome ba ne. Amma mun fuskanci matsala. Muna ginawa da sarrafa tsarin tallace-tallace, aiwatar da CRM, da ƙirƙirar kayan aikin girgije don kasuwanci. Baya ga sassan haɓakawa da samarwa, ayyukan abokin ciniki sukan haɗa da masu kasuwa, masu siyarwa, masu lissafin kuɗi, da sauran ma'aikata. Kuma mun fara tunanin yadda za a tsara tsarin gudanarwa mai tasiri.
Idan an tsara tsarin haɓakawa da samarwa a cikin dandamali kamar Jira ko GitLab, to babu wanda sai ci gaba ya fahimci me. Don shigar da ma'aikaci na ɓangare na uku a cikin aikin, kuna buƙatar saduwa da shi, bayyana mahallin, rikodin aikin a wani wuri, sa'an nan kuma kula da matakin shirye-shiryen a cikin tattaunawar aiki, samun sakamakon ta hanyar hira, sannan shigar da shi cikin Jira. Kuma haka kowane lokaci.
An yanke ci gaba daga sauran sassan kamfanin, ba su san yadda za su sa mu ba, kuma ba mu sani ba ko suna buƙatar shiga mu.
Shekaru biyu da suka gabata mun gano dandalin Asana. A cikin wannan kayan, ina so in gaya muku yadda muka tsara tsarin ci gaba da samarwa don:
- dukan kamfanin ya yi aiki a cikin yanayi guda ɗaya,
- kowa yana da isasshen aiki,
- ya yiwu a kimanta farashin kowane aikin a cikin sa'o'i da kuɗi,
- aiki tare da abokan ciniki ya kasance na dogon lokaci: ba a cikin tsarin aiki ɗaya ba, amma a cikin tsarin aikin gaba ɗaya tare da ra'ayoyi akai-akai.
Kadan game da sanin Asana
Na shafe shekaru 10 ina neman dacewa software don gudanar da ayyuka. Trello, Jira, Planfix, Megaplan, Bitrix24 da wasu da yawa na sauran masu bin diddigi ba su ci gwajin ƙarfin ba. Sai na sami Asana. Kuma komai ya daidaita.
A ra'ayinmu, wannan shine mafi kyawun dandamali mafi girma don ɗawainiya da gudanar da ayyuka. A yau, Asana shine jagoran duniya a cikin shahara da gamsuwar mai amfani. An tabbatar da wannan ta ginshiƙi na g2.
Mu masu sha'awar Asana ne, har ma mun sami takaddun shaida don aiwatar da shi ga abokan cinikinmu.
Zan bayyana a takaice tsari daga siyarwa zuwa aiwatar da ayyuka
Tunda muna siyar da sabis na IT, mazuginmu yana da tsayi sosai kuma, zuwa ƙarshe, yana shiga cikin samarwa kuma, wani lokacin, sashen haɓakawa.
Sashen tallace-tallace yana aiwatar da manipulations na yau da kullun: dubawa, amincewa da CP, sanya hannu kan yarjejeniya, canja wurin ma'amala zuwa samarwa. Production bazai yarda da kwangilar ba: dole ne ya nuna kasafin kuɗi, ranar canja wuri zuwa samarwa, da kuma ƙididdigar lokacin da aka kiyasta don aiwatar da aikin.
Godiya ga haɗin amoCRM + Asana, lokacin canja wurin ma'amala daga sashen tallace-tallace zuwa samarwa da baya, aikin ba ya katse ko'ina. Blue yana nuna yanki na alhakin sashen tallace-tallace, orange yana nuna sashen samarwa, kuma ruwan hoda yana nuna sashin ci gaba.
Yana da mahimmanci cewa sashen ci gaba, ba kamar sashen zane ba, ba ya shiga cikin kowane aiki. Wani lokaci kafa tsarin baya buƙatar mafita na al'ada.
Don haka, lokacin da manajan ya karɓi aikin don samarwa, mai sarrafa tallace-tallace ya tafi Asana a cikin dannawa 1 (screenshot). Daga amoCRM, ana ƙirƙirar aikin ta atomatik a Asana.
Aiki (aiki) tare da taswirar aiki da shawarwarin kasuwanci ana ƙirƙira ta atomatik akan allon aikin abokin ciniki gama gari. Duk abokan cinikin da ke samarwa a halin yanzu ana nunawa anan. Anan an nada manajan da ke da alhakin, an saita lokacin ƙarshe, zaɓi nau'in aikin kuma an canza matsayin aiki.
Manajan na iya ƙaddamar da kowane tsarin kasuwanci na atomatik da aka tsara a cikin aikin:
- Nemo/ Ƙirƙiri aikin Abokin ciniki + Haɗa ɗawainiya a wurin
- Cika aikin tare da bayanan ciniki
- Ƙirƙiri yarjejeniya daga aikin na yanzu
Aikin yana cike da duk bayanan da aka ƙayyade a amoCRM. Dangane da nau'in sabis ɗin, an ƙirƙiri saitin ƙananan ayyuka nan da nan don aiwatar da ainihin tubalan aikin. Mai sarrafa aikin ya rage don ɓata cikakken ayyuka, sanya nauyi da ƙayyadaddun lokaci.
Wannan hukumar tana taimakawa don ɗaukar sabbin ayyuka. Amma lura da halin yanzu da kuma kasancewar ayyukan da ke cikin haɗari akan shi ba shi da kyau.
Yadda muke haɗa ayyuka da ayyukan abokan ciniki
Daga babban kwamitin duk ayyukan, manajan yana ƙara aikin zuwa ƙarin allo guda 3:
- kwamitin sirri na abokin ciniki;
- fayil na abokan ciniki masu aiki;
- fayil ɗin manaja.
Bari mu gano dalilin da yasa muke buƙatar kowane ɗayan.
A cikin hoton da kuke gani abokin ciniki na sirri allon.
Me yasa wannan hukumar?
A baya, mun yi tunani game da ayyuka. Na kammala aikin na tafi wani. Sai ya zama cewa muna yi wa abokin ciniki daidai adadin aikin da ya nema. Amma muna so mu gina dangantaka na dogon lokaci, don haka mun ƙaura daga aiki tare da ayyuka zuwa aiki tare da abokan ciniki.
Mun tabbatar da rubuta duk ra'ayoyin don ingantawa ga abokin ciniki. Ko da wani tunani ne da abokin ciniki ya jefa shi cikin iska, mu gyara shi kuma mu ƙare. Wannan shi ne yadda aka samar da bayanan baya na ayyuka; aiki tare da abokin ciniki baya ƙarewa.
Menene akan wannan allo?
Asananmu yana da alaƙa da ayyuka da yawa:
- Tsarin CRM (don hulɗa tare da sashen tallace-tallace),
- TimeDoctor (don bin diddigin lokaci),
- Tsarin ERP (don tara duk bayanai a cikin keɓaɓɓiyar dubawa ɗaya).
Mun gabatar da kwamitin sarrafa albarkatu cikin sauri a Asana. Kuna nunawa a farantin da ke sama da aikin kuma ku ga wanda ya yi aiki a kan aikin da tsawon lokacin, da kuma irin kari da suka samu.
An kiyasta aikin sashen samarwa da sa'a, don haka yana da mahimmanci a gare mu mu saka idanu sosai na tsawon lokacin da kowane ma'aikaci ya kashe don magance matsalolin abokin ciniki.
Menene amfanin amfani da allo?
A sakamakon haka, a cikin tsarin ERP muna gani Rahoton aikin. Matsayin ma'amala, mahalarta aikin, kasafin kuɗin aikin, adadin sa'o'i da aka yi aiki da lokacin ƙarshe.
Za mu iya yin hasashen farashin irin waɗannan ayyukan ci gaba, ƙididdiga na KPI sun zama cikakke kuma babu wurin yin tunanin cewa ci gaba yana ɗaukar sa'o'i biyu kawai. Idan ya cancanta, koyaushe muna da hanyar sadarwa wacce za mu iya nunawa abokin ciniki don bayar da rahoto.
Asana Briefcases
An aiwatar da wannan aikin a Asana na dogon lokaci. Amma nan da nan ba mu yaba shi ba. Da farko, kawai mun tattara duk ayyukan manajoji a cikin fayil. Ya bayyana cewa, a lokacin da yake a kamfanin, Denis Kiselev yi aiki tare da 61 abokan ciniki.
Yana da kyau a sani, amma bai isa ba don tabbatar da lokacin da aka kashe ana tattara shi ba. Kuma mun zira kwallaye a kan jakunkuna. Komai ya canza lokacin da muka daidaita aikin a Asana zuwa ma'amala ɗaya a cikin tsarin CRM.
A baya can, mai sarrafa ya yi rajista ga duk ayyukan kuma ya karɓi sanarwar duk canje-canje a cikin Akwatin saƙon saƙon saƙo (cibin sanarwa). An nuna kowane sabuntawar matsayi da sabon sharhi a cikin ciyarwar, farawa da sabuwar. A ranar Litinin, manajan ya zauna ya kammala ayyuka daga akwatin saƙo mai zuwa a jere. Ba a yi magana game da abubuwan da suka fi dacewa ba, kuma wasu lokuta ba a taɓa cimma muhimman ayyuka ba.
Yanzu akwai fayil ɗin ma'aikaci da fayil ɗin sashen ayyuka. A cikin farko, mai sarrafa yana gudanar da ayyukansa, na biyu yana ba wa mai sarrafa aikin sarrafawa game da aikin yanzu na duk ma'aikata.
Fayil na sashen zane
A cikin hoton hoton za ku iya ganin ayyukan da ma'aikaci ya tsara.
Sau ɗaya a mako, mai sarrafa aikin yana sabunta matsayin kowane aikin. Ya rubuta abin da aka yi a makon da ya gabata da abin da aka tsara don mako mai zuwa. Ya kafa ɗaya daga cikin alamun uku: karkashin iko, a hadarin, akwai matsaloli.
Manajan na iya kimantawa da sauri:
- yawan abokan ciniki na yanzu a cikin sashen zane,
- yawan ayyukan da ke aiki ga kowane manajan,
- yawan ayyukan da ba a gama ba akan ayyukan,
- kasancewar matsaloli da buƙatar shiga cikin ayyukan,
- kwanakin ƙarshe na aikin, lokacin da aka kashe, matakin mazurari da fifikon aikin.
Fayilolin kuma suna taimaka mana da bayar da rahoto. Bayan sabunta matsayin aikin, rahoton da aka kammala da aikin da aka tsara ana aika ta atomatik zuwa hira ta abokin ciniki.
Fayil ɗin ma'aikaci
Ko da shugaban sashen zane yana da nasa fayil. Idan, pah-pah-pah, ya cire ikonsa, sabon mutum zai ga duk ayyukan da ke ƙarƙashin ikonsa, wanda dole ne ya ci gaba da saka idanu.
Ma'aikatan layin kuma sun yaba da dacewar tsara kaya a cikin fayil ɗin. A cikin shafin "Load", Asana yayi nazarin adadin ayyuka yana yin la'akari da lokacin ƙarshe kuma yayi kashedin idan ma'aikaci ya shirya yawan adadin ayyuka. Kuna iya canza lokacin ƙarshe kuma daidaita cikakkun bayanai ba tare da barin wannan shafin ba.
Magance kwaro da haɓaka al'ada
Muna da ƙungiyar daban da ke da alhakin ci gaba. A matsayin wani ɓangare na tsarin kasuwanci, yana karɓar ayyuka iri biyu:
- kwaro,
- sabon ci gaba.
Ana duba kwari, ana tantance mahimmanci kuma an tura su zuwa aiki ta sabis na tallafin fasaha.
Ayyukan haɓaka suna zuwa ko dai daga bayanan samfuran cikin gida na kamfanin ko kuma daga mai sarrafa aikin idan akwai buƙatar da ta dace daga abokin ciniki.
Tsarin ci gaba, gabaɗaya, yayi kama da wannan.
Ayyuka sun fada kan hukumar ci gaba a Asana. Ga ta nan.
Daraktan ɗawainiya ya zaɓi nau'in "Bug" ko "Feature", ya saita matakin mahimmanci, yana nuna abokin ciniki, da sassan cikin gida na kamfanin da aikin ya shafi. Lokacin da aikin ya cika duk buƙatun ƙa'idodin cikin gida, darektan ya danna gunkin walƙiya a saman mashaya sama da ɗawainiya kuma ya ƙaddamar da tsarin kasuwanci ta atomatik "Kimanin ci gaba".
Shugaban sashen ci gaba yana karɓar sanarwar game da sabon aiki don kimantawa, kuma aikin da kansa yana tura shi zuwa wani kwamiti daban na wannan suna don tsawon lokacin tantancewar.
Bayan tantancewa, mai sarrafa yana motsa aikin zuwa gudu wanda ya dace da watan da aka shirya kammalawa. Ayyuka koyaushe suna kan alluna da yawa a lokaci guda:
- a kan kwamitin sirri na manajan aikin,
- a kan hukumar goyon bayan fasaha,
- a kan hukumar ci gaba.
Duk mahalarta da ma'aikatan da ke kula da aikin suna ganin ci gaban aikin, karɓar sanarwa, da kuma gudanar da tattaunawa kai tsaye a cikin sharhin aikin. Lokacin da aka kammala wani aiki, mai sarrafa aikin ko ƙwararrun tallafin fasaha da ke da alhakin "ɗauka" a gefen su don ci gaba da aiki akan aikin.
Menene ya faru lokacin da muka dawo da sassan ci gaba da samarwa cikin yanayi guda tare da ƙungiyar?
Da farko, ayyukan abokin ciniki sun zama mafi dogon lokaci. Saboda cikawa akai-akai, matsakaicin lissafin ya karu.
Abu na biyu, ingancin ayyukan ya inganta sosai, tun da sashen ci gaba zai iya yin tambayoyi ga tallace-tallace, tallace-tallace, lissafin kuɗi, da dai sauransu a kowane lokaci. Mun sami damar haɗa daidaitattun cancantar ƙungiyar tare da ba da mafita na matakin daban.
Abu na uku ma'aikata, manajoji, da abokan ciniki sun sami cikakkiyar gaskiya a cikin ayyukan da aka tsara da kuma kammala. Mun koyi yadda ake Sarrafa ayyuka kuma mun gane cewa wannan tsari ne na fasaha wanda za a iya kusan kawar da yanayin ɗan adam gaba ɗaya.
Abu na hudu, kungiyar ta kara samun hadin kai. A baya can, ma'aikata ba su da wani ra'ayi game da abin da sassan ci gaba da samar da almara ke yi.
Yanzu, ganin tsarin ci gaba da tsarin fasaha na tsarin:
- Sashen tallace-tallace ya sami ra'ayoyi da wahayi game da yadda ake siyarwa,
- 'yan kasuwa akai-akai suna ɗaukar abun ciki masu amfani don posts, labarai, matsayi da rubutun talla,
- manajoji suna nazarin bukatun abokin ciniki da hali, daidaita dabarun.
Sakamakon shine canji na nasara-nasara wanda mu, abokan cinikinmu, da abokan hulɗarmu suka amfana. Zan yi farin ciki idan kun raba ra'ayin ku a cikin sharhi: shin akwai wani abu mai amfani a cikin labarina kuma menene hanyoyin sarrafa ayyukan kuke amfani da su a cikin haɓakawa!
source: www.habr.com