Wane software na kamfani aka shigar a cikin kamfanin ku? CRM, tsarin gudanar da ayyukan, tebur taimako, tsarin ITSM, 1C (kun zato a nan)? Shin kuna jin cewa duk waɗannan shirye-shiryen suna kwafi juna? A haƙiƙa, da gaske akwai cuku-cuwa na ayyuka; yawancin al'amura za a iya warware su ta hanyar tsarin sarrafa kansa na duniya - mu masu goyon bayan wannan tsarin. Koyaya, akwai sassan ko ƙungiyoyin ma'aikata waɗanda yakamata su sami software na "nasu" - saboda dalilai na tsaro, aiki, dacewa, da sauransu. A yau za mu yi amfani da misalin namu don tattauna yadda ake haɗa CRM da tsarin tebur a cikin gidan zoo na IT na kamfanin. Hakanan kuma ɗan gajeren bincike a ƙarshe - muna son sanin ra'ayin ku.
Ba shi da teburin taimako - to da ya yi shiru ya amsa bukatar ba tare da rasa abokan ciniki ba ko kuma ya yi fushi. Ƙaunar goyon bayan ku, su ne ofishin gaba!
Shekaru 13 muna haɓaka tsarin CRM, muna aiwatar da ayyukan aiwatarwa masu rikitarwa, ta amfani da namu CRM da kanmu, muna amfani da shi azaman "komai namu" - CRM, tebur taimako, wasiƙa, cibiyar kira, da sauransu. Wannan shine sau da yawa yadda abokan cinikinmu ke amfani da shi, suna canja wurin duk ayyukan aiki, da kuma wani lokacin samarwa, dabaru, da sito, cikin tsarin CRM. Amma duk da haka, mun ɗauki haɓaka tsarin teburin taimakon gajimare saboda kayan aikin IT ɗinmu da kayan aikin IT na abokan cinikinmu sun rasa shi. Tabbas, sun fara amfani da mu na farko. Don haka shin kamfani wanda ya riga yana da tsarin CRM yana buƙatar teburin taimako? Shin kamfanin da ba na sabis ba yana buƙata? Kuma zai iya taimakawa tebur ya zama maye gurbin CRM? Yanzu tabbas mun san amsar waɗannan tambayoyin.
An riga an aiwatar da CRM. Me yasa kamfani ke buƙatar tebur na taimako?
Idan kun aiwatar da ɗayan ci gaba na Rasha ko tsarin CRM da aka shigo da su, wataƙila kun lura cewa wannan ba "shirin tallace-tallace bane", amma kayan aikin sarrafa kansa na duniya wanda ke rufe ayyukan aiki tare da abokan ciniki, tsarawa, KPI, wasiku da wayar tarho, sito. gudanarwa da sauransu da yawa (dangane da kamfani). Idan ma'aikata da masu gudanar da kamfanoni sun koyi yin amfani da tsarin CRM zuwa cikakke, ayyukansu na aiki sun zama mafi tsari, sauri, kuma mafi m-matsaloli tare da kwanakin ƙarshe, abokan ciniki da aka manta, da kuma tsarin daskararre sun ɓace. Kowane mutum yana aiki a cikin tsarin CRM na zamani: masu tallace-tallace, manajoji, masu gudanarwa, masu kasuwa, tallafi, da dai sauransu. Mafi dacewa: duk bayanan suna kunshe a cikin katin abokin ciniki, kowane ma'aikaci zai iya samun damar bayanan da suke bukata. Koyaya, teburin taimako baya maye gurbin ko cika tsarin CRM; software ce mai zaman kanta, siyan wanda ya zama dole saboda dalilai da yawa.
Tsaro
Bari mu fara da maudu'i mafi mahimmanci - tsaro na bayanan kamfanin. Akwai irin wannan hangen nesa a cikin gudanarwa - dusar ƙanƙara na yin watsi da shi, wanda mashawarcin Sidney Yoshida ya ba da shawara dangane da bincikensa a 1989. A cewar bayanansa, manyan manajoji sun san kashi 4 cikin dari na matsalolin kamfanin. An tabbatar da wannan ka'idar kuma an karyata su akan cewa 4% ya cancanci sauran 96%.
Ka'idar rikice-rikice, amma don sake yin amfani da sanannen magana, ana iya cewa sau da yawa mai sarrafa shi ne na ƙarshe ya sani. Wannan gaskiya ne musamman ga waɗanda suke tunanin cewa suna da girma kuma sun koyi wakilai, wanda ke nufin za su iya ɗaukar sha'awa, kuma kasuwancin kanta zai yi aiki. Tabbas, ofishin gaba (tallafi da tallace-tallace) yana sane da yawancin matsalolin abokin ciniki da kasuwanci. Sannan jerin abubuwan da ba su dace ba sun faru:
- Ma'aikatan tallafi da sabis suna sane da matsalolin abokin ciniki.
- Ma'aikatan tallafi suna da damar yin amfani da tsarin CRM wanda ke ƙunshe da mahimman bayanai game da ma'amaloli, tsabar kuɗi, mazurarin tallace-tallace da tushen abokin ciniki.
- Ma'aikatan tallafi sune ma'aikatan da ba su da kwanciyar hankali, waɗanda ke barin kamfanin da sauri kuma ba su da alaƙar ɗabi'a mai ƙarfi ga ƙungiyar.
Don haka, tsarin CRM a hannun ma'aikaci mai goyan baya, har ma da mafi tsananin ƙuntatawa akan haƙƙin samun dama, shine yuwuwar keta tsaro. Helpdesk ƙaramin tsarin tsaro ne: yana ƙunshe da bayanai game da buƙatu da matsaloli, mahimman bayanai game da abokan ciniki, amma ba shi da damar samun bayanan kasuwanci. Sabili da haka, mafi kyawun zaɓi shine lokacin da tsarin tebur ɗin taimako bai ƙunshi tsarin CRM ba, amma an haɗa shi tare da tsarin CRM na waje, wato, ana iya hana samun dama ga wasu ma'aikata gaba ɗaya.
Wannan shi ne daidai yadda muka aiwatar da shi - ma'aikatan tallafi waɗanda ba su da damar yin amfani da tsarin CRM suna aiki a cikin tebur taimakon girgije. A halin yanzu, an aiwatar da haɗin kai tare da RegionSoft CRM; API don haɗin kai tare da sauran ayyuka da aikace-aikace zai bayyana nan ba da jimawa ba. Mai aiki yana ganin bayanan aikinsa kawai:
Danna don ƙara girma
Jerin buƙatun
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Rubutun aikace-aikace
Don haka, teburin taimako yana taimakawa kare tushen abokin ciniki daga ma'aikatan da ba su da kwanciyar hankali, waɗanda za su iya ɗaukar wani ɓangare na tushen abokin ciniki tare da su.
Bambance-bambancen aiki
Tsarin CRM shine, a cikin sauƙi, shiri mai tarin kararrawa da busa. Dukkan ayyuka sun kasu kashi-kashi da yawa waɗanda ke da alaƙa da juna, kuma wannan ya dace sosai, duk da haka, duk ma'aikata ba sa amfani da duk ayyukan tsarin, kuma sau da yawa akan tebur mai sarrafa CRM ana amfani da ayyuka akai-akai, ayyukan da ake amfani da su biyu. na lokuta a wata, da ayyukan da ake buƙata. Tsarin gine-gine da dabaru na tsarin CRM an yi niyya ne don gudanar da ingantaccen aiki, don ayyukan da aka ƙirƙiri saitin iya aiki waɗanda ke taimakawa rufe abokin ciniki a digiri 360.
Tsarin CRM shine hadadden software mai rikitarwa don aiwatarwa da ƙwarewa, wanda ke buƙatar lokaci, farashi don horo, haɓaka ƙwarewa, da sauransu. Bugu da kari, a cikin tsarin CRM kusan ba zai yuwu a iya sarrafa ainihin tsarin “naku” ɗaya ba tare da zurfafawa cikin wasu ba - don haka dogon lokaci da matsaloli.
Wani ma'aikaci mai tallafi ba ya aiki tare da abokin ciniki da ma'amala, yana aiki tare da takamaiman matsala (wani lamari). Ba ya damu da cewa yarjejeniyar ta kai 1,5 miliyan rubles. ko 11,5 miliyan rubles. - yana da mahimmanci a gare shi cewa taron 17.3.25, naúrar No. 16 ba ya aiki, kama a kan motar miliyoyin daloli ya makale, uwar garken a cikin cibiyar bayanai ba ya aiki, da dai sauransu. Wannan yana nufin cewa bayanin daga CRM bai zama dole ba, kuma keɓancewa yana ɗaukar hankalin ku.
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Tagar aikace-aikacen da mai aiki ke aiki - matsakaicin bayanin da yake buƙata
Dole ne tebur ɗin taimako da farko ya cika babban manufarsa: sanar da mai aiki game da matsalar, samar da cikakkun bayanai da wasu nau'ikan tashar sadarwa tare da abokin ciniki (chat, imel, tarho - ya dogara da manufofin kamfanin), ba da izinin aika masu tuni da samar da abokin ciniki tare da asusun sirri don kula da kwanakin ƙarshe da ci gaba.
Hakanan, tsarin tebur na taimako yana da babban fa'ida akan tsarin CRM: aiwatar da shi baya buƙatar bincike, bincike da sake tsara hanyoyin kasuwanci. Kuna tura shi cikin mintuna 2, saita shi kuma nan da nan tura duk buƙatun abokin ciniki zuwa tashar tallafi. Ba kome ba ko ana sake rarraba sassan tasiri tsakanin tallace-tallace da tallace-tallace, ko darektan kasuwanci yana aiki mai kyau, ko kuma masu tallace-tallace sun cika shirin. Layin gaba na kamfani shine tallafi; sashen sabis na abokin ciniki yana yin aikinsa ba tare da la'akari da wasu matakai a cikin tsarin sa na atomatik ba. Ko da yake, a cikin gaskiya, ya kamata a ce hargitsi a cikin kamfanin yana ƙara yawan aikin tallafi. To, kun riga kun san hakan ba tare da mu ba.
Af, idan an ba ku wani abu kamar CRM don tallafi ko tebur na taimako tare da ginanniyar CRM, bincika a hankali haɗarin tsaro na bayanai.
Saurin koyo da hulɗa tare da tsarin
Lokacin da muka halicci namu , A ƙarshe mun yi tunani game da yadda za mu kasance a cikin al'ummar ITSM (ba mu yi tunanin komai ba, a gaskiya), mun yanke shawarar ƙirƙirar yanayi mai sauƙi da fahimta don aikin kowane sabis na tallafi (tallafi, taimako,) da sauransu):
- goyon bayan fasaha da kamfanonin fitar da kayayyaki
- sassan sabis
- Sashen IT a cikin kamfani (da kowane sashe - a cikin Tallafin ZEDLine zaka iya kawai musanya ayyuka na ciki tare da masu zanen kaya, masu gudanarwa, masu talla, kowa)
- tallafi ga kamfanin da ba na fasaha ba (ko da kamfanin gine-gine, har ma da kantin sayar da turare).
Kuma wannan mabanbanta matakin ilimin fasaha ne na mai amfani da tsarin. An yanke shawarar: mun cire karrarawa mara amfani da whistles waɗanda muke amfani da su wajen haɓaka ƙirar CRM, yin hanyar yanar gizo mai dacewa, haɗa cikakkun tubalan horo daidai a cikin tsarin don mai amfani yana kusa da faɗakarwa har sai an daina buƙatar su. (sannan kawai danna "Kada a sake nunawa")).
Gudanar da tsarin CRM ba ya ɗaukar sa'o'i biyu ko kwana ɗaya - kuna buƙatar fahimtar ba kawai aikin ku na nan da nan ba, har ma da haɗin samfuran da dabarun hulɗar su. Dangantakar da magana, kuna buƙatar fahimtar ainihin abin da zai canza kuma inda idan kun canza ƙimar haraji kwatsam, yi amfani da ragi, ƙara sabon filin a cikin katin abokin ciniki, da sauransu. Kuma kusan kowane mai amfani a cikin kamfanin yakamata ya fahimci wannan. Tsarin Helpdesk ba shi da irin waɗannan matsalolin (akalla a aiwatar da mu).
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Danna don ƙara girma
Don kwatanta, babban taga na tsarin CRM da taga katin abokin ciniki.
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A gefen hagu akwai maɓalli, a hannun dama akwai panel of Manuniya, a saman akwai menu tare da ƙaramin menu, da sauransu. Lokacin da kuke aiki a cikin tsarin CRM, kuna jin kamar matuƙin jirgin sama a gaban dashboard; lokacin da kuke aiki a cikin tebur ɗin taimako, kuna jin kamar ma'aikacin ofishi na gaba wanda zai iya saurin warwarewa ko ba da izini ga wani aiki. Da kuma littafin jagora 300.
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Shafukan 44, kowannensu ya ƙunshi mahimman bayanai, gami da sirrin kasuwanci - kuma kusan dukkanin shafuka suna cikin aikin aiki, aƙalla 10 kowane manajan yana amfani da su. Yana da dacewa da sauri bayan koyo da sarrafa tsarin, amma ƙwarewa yana ɗaukar lokaci kuma yana cikin aikin aiwatarwa.
Kamar yadda kake gani, bambancin yana da yawa. Kuma wannan ba alama ce da ke nuna cewa wasu software sun fi sanyi ba - alama ce ta cewa kowace aikace-aikacen tana yin aikinta kuma ta cika bukatun mai amfani da ita.
Saitin Taimako a matsayin mai sauƙi kamar yadda zai yiwu: mai gudanarwa yana tsara saitunan saƙo don aika sanarwa, sararin diski, da ma'anar aika sanarwa. Babban mahimmancin kowane tebur na taimako shine nau'in ƙirƙirar aikace-aikacen, wanda kuma yana da sauƙin daidaitawa ta zaɓi saitin filayen da ake buƙata tare da nau'ikan bayanai.
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Taga don saita takardar tambaya a cikin keɓaɓɓen asusun mai gudanarwa.
Don haka, waɗanne ƙa'idodin aiki ya kamata teburin taimako ya cika?
- Yi sauri - saita sauri, yi aiki ba tare da jinkiri ba har ma da yawan buƙatun.
- Kasance mai fahimta - duk abubuwan dole ne su kasance masu fahimta, bayyanannu kuma masu alaƙa da babban ɗaya - aikace-aikacen abokin ciniki (ƙira).
- Dole ne a fassara duk abubuwan haɗin yanar gizo ba tare da wata shakka ba-dole ne mai aiki ya san ainihin ma'anar kowace alama da kowace aiki a cikin mu'amala.
- Kasance mai sauƙin koyo - tunda ma'aikatan tallafi na iya samun cancantar cancanta da horo daban-daban, ya kamata tebur ɗin taimako ya zama mai isa ga farawa mai sauri. Ya kamata a yi horo da sauri da sauri, saboda wannan ita ce tafkin ma'aikata waɗanda ba za a iya cire su daga tsarin aiki na dogon lokaci ba.
Helpdesk kayan aiki ne don aikin aiki (kamar CRM), amma sama da duk kayan aiki don yin aiki a kan layin gaba, inda saurin amsawa, sauƙi na hulɗa da ikon sarrafa ci gaba na warware matsalar kusan kusan ƙwararru. na tallafi.
Saurin aiki tare da abokan ciniki
Ni abokin ciniki ne na kamfanoni da yawa, ayyuka, shaguna, da sauransu. Ni balagagge ne, na zamani, mutum mai ci gaba na fasaha wanda ke son ainihin abubuwa uku a musayar kuɗi na: ƙimar farashi mai kyau / inganci, kyakkyawan sabis da araha, aiki na gaskiya tare da bukatuna. Idan ban sami yadda zan tuntubi kamfani ba, zan sami wani; Idan ba a amsa tambayata ko kuka ba, zan guje wa kamfanin nan gaba; Idan na sami sabis na aji da na keɓaɓɓen, a shirye nake in biya kuɗi kaɗan kuma in zama abokai da alamar. Wannan shine al'ada na miliyoyin matasa na zamani - abokan cinikin ku. To me hakan ke nufi? Ya kamata su kasance cikin kwanciyar hankali - gami da (oh, tsoro!) Shiga cikin teburin taimakon ku da lura da ci gaban shari'ar.
A wannan batun, tsarin CRM ba shine babban abokin abokin ciniki ba. Haka ne, akwai mafita a kasuwa tare da ikon ƙirƙirar asusun sirri don abokin ciniki ko abokin tarayya a cikin CRM, amma har ma a cikin su, ba kowane kasuwanci ba ne ya yi ƙoƙari ya ƙyale abokan ciniki. Kuma ga abokin ciniki, fahimtar musaya na tsarin CRM na duk kamfanonin da yake aiki tare da shi yana ƙasa da matsakaicin jin daɗi.
Helpdesk wuri ne na haɗuwa tsakanin abokin ciniki da mai aiki yayin warware ayyukan aiki (matsaloli, al'amura). Kuna ɗaukar hanyar haɗi zuwa teburin taimakon ku kuma sanya shi a duk inda abokin ciniki zai iya fara neman ku: akan cibiyoyin sadarwar jama'a, akan gidan yanar gizo, a cikin sa hannun imel, ko ma tare da lambar QR akan samfura, kayan, talla, da sauransu. Abokin ciniki yana bin hanyar haɗin yanar gizon, shigar da sunansa na farko, sunansa na ƙarshe, imel kuma yana karɓar shiga da kalmar wucewa don shigar da tashar abokin ciniki na tebur taimako.
Bayan haka, ya ƙirƙiri buƙatu, sadarwa tare da ma'aikaci a cikin hira, haɗa fayiloli, kuma yana lura da canjin masu aiki da matsayi game da matsalarsa. Yana da dacewa, sauri kuma, mafi mahimmanci, mai sarrafawa - abokin ciniki yana riƙe yatsansa a bugun jini. Canza matsayi yana ba abokin ciniki damar ganin yanayin aiki kuma ya san abin da ke faruwa tare da buƙatarsa, yadda sauri za a warware matsalar.
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Daya, biyu, uku - kuma abokin ciniki na iya ƙirƙirar buƙatarsa ta farko.
Ikon samar da sabis na kai na abokin ciniki da tattaunawa tare da ma'aikaci shine sifa mai siffa na teburin taimako, wanda ko dai babu ko kuma ba a buƙata a cikin CRM.
Godiya ga teburin taimako, an rage lokacin amsawa ga buƙatun - wannan shine watakila babban fa'idar samun irin wannan shirin don ma'aikatan tallafi. Kuma lokacin da abokin ciniki ke ba da lokaci mai yawa don sadarwa, yana da tabbacin cewa shi abokin ciniki ne na musamman, kuma wannan yana ƙarfafa abokantaka da kamfanin (kuma akwai tallace-tallace, kudaden shiga, da ci gaban riba - bari mu dubi batun dabara!).
Ayyukan ma'auni da bayyane na ma'aikata
A gaskiya ma, don samun tsarin tebur na taimako, ba lallai ba ne don samun ofishi tare da ƙungiyar tallafi mai sadaukarwa - ya dace da kowane ma'aikaci wanda ke kan layin farko na aiki tare da abokan ciniki (sai dai masu tallace-tallace - a gare su, CRM). har yanzu ya fi dacewa da aiki). Tare da taimakon teburin taimako, yawancin ayyuka na yau da kullun suna sarrafa kansa, kuma masu sarrafa goyan baya suna da ƙarin lokaci don magance matsalolin abokin ciniki a zahiri.
A lokaci guda kuma, ma'aikatan tallafi sune ma'aikatan da aka fi amfani da ma'auni daban-daban da KPI, saboda aikin su yana da sauƙin ƙididdigewa - bisa ga buƙatun rufewa, ƙididdigar abokin ciniki (mai zuwa nan da nan), farashin aiki a cikin ƙididdiga na farashi. A cikin tebur daban-daban na taimako, ana aiwatar da wannan lissafin daban, mun aiwatar da shi ta hanyar lissafin kuɗin aiki (lokaci): zaku iya shigar da jerin farashi don nau'ikan ayyuka daban-daban kuma kuyi la'akari da su cikin kowane ɗawainiya, sannan ku haɗa su cikin aiki. rahoton farashi.
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Tagan saitunan lokaci a cikin keɓaɓɓen asusun mai gudanarwa
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Ƙididdigar farashin aiki a cikin aikace-aikacen aikace-aikacen (zai iya zama bayyane ga abokin ciniki, ko ƙila ba za a iya gani ba godiya ga aikin "saƙon ciki" (wanda ba ya iya gani ga mai ƙaddamar da aikace-aikacen).
Helpdesk yana bawa ma'aikaci damar sarrafa lokacinsa: lokacin da duk ayyuka tare da matsayi, ƙayyadaddun ƙayyadaddun lokaci da alhakin ke gabansa, yana da sauƙin tattarawa da tsara aikin duka a cikin ranar aiki da kuma gabaɗaya a cikin jerin ayyuka. Tare da raguwar matakan damuwa, yiwuwar yin wawa, kuskuren "jijiya" yana raguwa.
Bugu da ƙari, ma'aikaci da kansa yana ganin aikin da aka yi (buƙatun rufewa) kuma yana ganin sakamakonsa a fili, wanda yake da karfi mai karfi.
A cikin tsarin CRM, ƙimar aikin ma'aikaci ya fi zurfi kuma ya fi rikitarwa (misali, mun tsara tsarin duka don aiki tare da KPIs), kuma kafin a fara aikin tantancewar, kowane ma'aikaci dole ne ya sami horo. A cikin teburin taimako, ƙima na tallafi yana farawa daga minti na farko na aiki, ba tare da jinkiri ba don amincewa da alamomi, da dai sauransu.
Wasu ƙarin bambance-bambancen da kuke buƙatar sani game da su
- Zagayowar sabuntawa don tsarin CRM ya fi tsayi fiye da sake zagayowar sabuntawa don tsarin tebur na taimako, kuma tallafi ya fi rikitarwa. Don aiki tare da tebur na taimako, ba kwa buƙatar mai sarrafa tsarin, mai tsara shirye-shirye ko babban mai amfani da PC.
- Idan tsarin CRM yana da sashin "Sabis", wannan yanki ne kawai wanda ke da iyaka kuma ba zai iya maye gurbin teburin taimako ba. Idan teburin taimako yana da tsarin CRM, shi ne, kamar yadda yake a cikin wargi, ba alade ko alade ba - ba CRM ba, amma, alal misali, mai sarrafa lamba. Saboda CRM, na sake maimaitawa na goma, shine tsarin sarrafa duk dangantaka tare da abokin ciniki, daga gubar zuwa sayarwa. Shin kuna ganin mahangar kasancewar duk wannan a cikin teburin taimako, ban da ƙarin farashin shirin da kansa?
- Idan an tattara bayanan farko game da abokin ciniki daga duk ma'aikata a lokaci ɗaya, to tsarin CRM ya fi dacewa da ku; idan tallafi bai tara bayanan farko ba kuma yana da kunkuntar nauyin nauyi, yana buƙatar teburin taimako.
Idan kamfani ba shi da tebur na taimako kuma ba shi da CRM, to wataƙila aiki tare da abokin ciniki yana mai da hankali cikin imel. Sannan akwai al'amuran gama gari guda biyu:
- sadarwa yana ci gaba a cikin wasiku tare da jerin haruffa marasa iyaka, ana gudanar da bincike a can; lokacin da ma'aikaci ya fita, abubuwan ban sha'awa suna yiwuwa;
- sadarwa tana canzawa zuwa taɗi ko waya kuma a hankali a hankali ta ɓace azaman rukunin bayanai guda ɗaya.
Wannan watakila shine mafi munin zaɓi da zai iya faruwa. Kada ku haifar da haɗari ga kanku; yi aiki tare da kayan aikin atomatik daban-daban waɗanda zasu iya magance ayyukan kowane ma'aikaci. Sa'an nan kuma za ku riƙe dukiya mai mahimmanci - bayanan kasuwanci, kuma zai dace da ma'aikata suyi aiki, kuma abokan ciniki ba za su ji watsi da su ba.
SAURARA
Masu amfani da rajista kawai za su iya shiga cikin binciken. don Allah.
Shin kamfanin ku yana da sabis na tallafi?
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Ee, akwai, ƙungiyar ma'aikata daban (sashe)
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Haka ne, akwai, amma waɗannan ma'aikata kuma suna yin wasu ayyuka
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Ba wani abu ba – wanda ya fi kusa da shi ne ya dauki lamarin
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Ba mu bayar da goyon bayan abokin ciniki ba
Masu amfani 21 sun kada kuri'a. Masu amfani 4 sun kaurace.
Menene wadannan mutanen suke yi?
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Amsa tambayoyin abokin ciniki
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Canja wurin tambayoyi zuwa kwararru
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Taimaka wa abokan ciniki da kansu - magance matsalolin gaba ɗaya
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Suna sarrafa komai: shigarwa da tallafi.
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Siyar da samfuranmu da ayyukanmu
Masu amfani 21 sun kada kuri'a. Masu amfani 4 sun kaurace.
Shin ma'aikatan tallafi suna canzawa akai-akai?
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Ee, sau da yawa waɗannan ɗalibai ne
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Ee, sau da yawa - irin wannan aikin
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Ee, sau da yawa - suna girma da sauri a cikin kamfanin
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A'a, ba sau da yawa - wannan shine babban ƙungiyar mu
19 masu amfani sun kada kuri'a. Masu amfani 4 sun kaurace.
Wane masana'antu ne kamfanin ku ke aiki a ciki?
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IT
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Ba IT
20 masu amfani sun kada kuri'a. Masu amfani 4 sun kaurace.
Kuna da tsarin tebur na taimako a cikin kamfanin ku?
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Ee, akwai, mai sayarwa
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Ee, akwai, wanda aka rubuta da kansa
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A'a, muna amfani da CRM
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A'a, muna amfani da software daban-daban
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Ba kwata-kwata, muna aiki ta hanyar wasiku, waya, taɗi
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Zan gaya muku a cikin sharhi
20 masu amfani sun kada kuri'a. Masu amfani 4 sun kaurace.
Ana biya?
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Ee, an biya
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A'a, kyauta ne
Masu amfani 18 sun kada kuri'a. Masu amfani 7 sun kaurace.
Shin kun gamsu da tsarin tebur ɗin ku?
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Ee, gaba daya
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Wani bangare
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Babu
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Ba mu da tsarin taimakon tebur
Masu amfani 18 sun kada kuri'a. Masu amfani 6 sun kaurace.
Menene mahimmanci a gare ku a cikin tsarin tebur na taimako?
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Sauƙin saiti da amfani
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Gudun aiki
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Omnichannel
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dubawa
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Tsaro
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Portal abokin ciniki (ofis)
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kudin
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Kima na ma'aikata
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Sarrafa
Masu amfani 17 sun kada kuri'a. Masu amfani 8 sun kaurace.
Ta yaya daidai yake kuma bayyananne?
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Taimako
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Tebur sabis
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Tsarin tallafi
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Tsarin tikiti
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Me kuke magana akai, waɗannan duk ra'ayoyi ne daban-daban!
Masu amfani 15 sun kada kuri'a. Masu amfani 10 sun kaurace.
source: www.habr.com