Waɗannan kayan aikin ne waɗanda zasu taimaka muku fahimtar abubuwan ITSM da kayan aikin.
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. Habrapost din mu, wanda muka rubuta ba da dadewa ba (bayan an huta daga buguwa a shafinmu na Habr). Muna magana game da mafita waɗanda ke tallafawa tsarin kamar chatbots; game da ci gaba da sarrafa kansa, tsaro na bayanai da kayan aikin ITSM na girgije. Wannan kayan zai taimaka muku da sauri nutse cikin batun kuma ku rufe manyan wuraren da kwararrun ITSM ke hulɗa da su.
. Hanyoyin ITSM sune tsarin sassauƙan tsarin da aka haɗa tare da shahararrun dandamali na masu amfani. Amma shugabannin wannan bangare ne kawai za su iya cimma wannan matakin dacewa. Wannan shi ne abin da za mu yi magana game da - da damar ServiceNow cewa bambanta wannan dandali daga yawan fafatawa a gasa.
. Muna gaya muku yadda ServiceNow ke aiki tare da "taswirar bayanai dubu 85 a duniya." Za ku koyi dalilin da yasa ServiceNow ke amfani da MariaDB, menene gine-ginen misalai da yawa, da waɗanne matsaloli da matsalolin ɓoye suke fuskanta a cikin tsarin haɓaka samfura. Bugu da ƙari, bari mu yi magana game da tsare-tsaren gaba da ƙwararrun ServiceNow suka raba.
. A cikin blog ɗin mu akan gidan yanar gizon IT Guild, mun rubuta da yawa game da yadda ake fahimtar sharuɗɗa da kayan aiki a fagen sarrafa IT da hanyoyin kasuwanci. A cikin wannan kayan, mun bayyana a cikin sauƙi ma'anar ma'anar sarrafa kadarar IT - abin da aka haɗa a cikin manufar "kadara", yadda ake gudanar da binciken IT, waɗanne dokoki da shawarwari na asali ke aiki a nan. Wannan wani abu ne mai saurin nutsewa.
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. Muna tattauna halin da ake ciki tare da mafita na kan layi kuma, a cikin kalmomi masu sauƙi, magana game da fa'idodin tsarin girgije idan aka kwatanta da su. Muna magana ne game da irin waɗannan ma'auni kamar ayyuka, lokacin aiwatarwa, farashin aiki, shirye-shiryen sikelin, aminci da sauƙin amfani.
. Habrapost din mu na gaba, wanda a cikinsa ne muka yi bayani kan abubuwan da ke da alhakin Gudanar da Ayyukan IT; abin da yake ba wa kamfanoni a aikace - muna ba da lokuta na telecoms, kafofin watsa labaru da kungiyoyin sabis. Af, a cikin wani blog akan gidan yanar gizon IT Guild da muka yi magana akai tare da taimakon и tare da taimakon .
. Muna ci gaba da magana game da iyawar ServiceNow, amma wannan lokacin mun koma shafin mu akan Habré. A cikin kayan da muke magana game da ayyuka a fagen tsaro na bayanai da kuma ayyukan da suka dace na dandamali: aiki tare da abubuwan da suka faru, Amsar Rashin Lafiya da Barazana Hankali. Muna ba da misalan kamfanonin da suka riga sun aiwatar da Ayyukan Tsaro, kuma muna la'akari da ƙarin tsarin tsaro na bayanan da mai siyarwa ya bayar.
. Paul Hardy, Babban Jami'in Innovation a ServiceNow, ya ce:" Jagoranci ta wannan ra'ayi, mun shirya biyu review kayan - game da kuma akan batu . Manufar na biyu shine don taimakawa fahimtar sarrafa sabis (bangaren sabis na sabis na aikace-aikace don gudanar da sabis) da kayayyaki kamar su ƙwanƙwasa hankali, bayanan wakili, tashar omni da tashar sabis na kai.
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. A cikin wannan kayan, mun yi ƙoƙarin tattara mafi yawan kurakurai yayin aiwatar da sabis na Desk ɗin Sabis. Muna fatan cewa gwanintar waɗanda suka "buga bumps" zai taimaka wajen guje wa duka banal da sauƙi kawar da matsaloli masu tsanani. Muna gaya muku dalilin da ya sa aiwatar da ware ba shine mafi kyawun dabara ba; muna tattauna "yaki tare da ma'aikata," rarraba aikin aiki da iko. A cikin kowane ɗayan waɗannan abubuwan muna ba da shawarwari waɗanda aka tsara don haɓaka ingantaccen aiwatar da Teburin Sabis.
. Wannan shine ɗayan shahararrun kayan akan shafin mu akan Habré. Anan, kamar a cikin abin da ke sama, muna nazarin hanyoyin da suka gaza aiwatar da hanyoyin haɓaka masu sassauƙa. Mun bayyana dalilin da ya sa Agile "ba ya aiki" saboda matsaloli tare da sadarwa, rarraba matsayi a cikin tawagar da kuma canje-canje a cikin tsarin da aka saba don tantance tasirin ayyukan aiki. Bugu da ƙari, muna ƙoƙari mu nuna cewa babban abu a cikin kowane aiki shine mutane, kuma ba wani nau'i na salon magana ba wanda kowa ke magana akai.
Sauran abubuwan namu akan Habré:
source: www.habr.com