Kamfanin Rother OSS na farko barga tsarin tikiti , cokali . An tsara tsarin don magance irin waɗannan matsalolin kamar samar da sabis na tallafi na fasaha (tebur na taimako), sarrafa martani ga buƙatun abokin ciniki (kiratar waya, imel), daidaita samar da sabis na IT na kamfanoni, sarrafa buƙatun a cikin tallace-tallace da sabis na kuɗi. An rubuta lambar OTOBO a cikin Perl da mai lasisi a ƙarƙashin GPLv3.
Stefan Rother, wanda yanzu ya kafa kuma mai gudanarwa na Rother OSS, ya shiga OTRS GmbH (yau OTRS AG) a cikin 2004. A 2011, ya kafa nasa kamfani, Rother OSS. A shekara ta 2019, Rother OSS ya mayar da hankali kan samar da ayyukan kasuwanci masu alaƙa da buɗe tushen zaɓuɓɓukan OTRS. Dangane da canjin dabarun sakin OTRS AG da jinkirin fitowar sabbin nau'ikan OTRS Community Edition, Rother OSS ya fara haɓaka tsarin tikitin OTOBO (Open Ticket Ours Based Otrs) dangane da sigar OTRS 6. Manufar kasuwanci na OTOBO shine don tallafawa masu amfani da kasuwanci, shawarwari da horarwa. Abubuwan da aka ƙaddamar da abokin ciniki waɗanda ke da amfani ga babban tushen mai amfani ana shirin mayar da su zuwa lambar tushe.
Babban canje-canje:
- An sabunta ;
- An inganta fom kuma an ƙara goyan bayan fom ɗin shigarwar ginshiƙai da yawa;
- An aiwatar da bincike mai sauri bisa Elasticsearch;
- Ƙara goyon baya don tabbatar da abubuwa biyu, kariyar ƙarfin kalmar sirri, da kayan aikin ci-gaba don sanya manufofin kalmar sirri;
- Amintacce da Docker.
Hakanan an samar da kayan aikin ƙaura wanda zai ba ku damar yin ƙaura daga OTRS CE 6 zuwa OTOBO. Don shigarwa duka kunshin shigarwa da hotunan Docker. Ana kuma bayar da sabis na baƙi. Shiga demo: (login Felix, kalmar sirri Felix), (shiga Lena, kalmar sirri Lena).
source: budenet.ru