Yarjejeniyar Matakin Sabis

Yarjejeniyar Matakin Sabis (SLA)

Kamfanin: ProHoster
Yanar Gizo: https://prohoster.info

Wannan Yarjejeniyar Matakin Sabis (wanda daga baya ake kira Yarjejeniyar Matakin Sabis) SLA) ya bayyana garantin samuwar sabis, alamun ingancin sabis, tsarin mayar da martani ga sabis ɗin tallafi, da kuma sharuɗɗan samar da diyya ga abokan cinikin kamfanin ProHoster.

Wannan takarda muhimmin ɓangare ne Terms of Service.

1. Sharuɗɗa da ma'anoni

• Services - ayyukan karɓar baƙi, VPS/VDS, sabar da aka keɓe da sauran ayyuka da aka bayar ProHoster.
• Lokacin Aiki - kaso na lokacin da ake samu na hidima a kowane wata na kalanda.
• Lokacin rashin aiki - lokacin da sabis ɗin ba ya samuwa saboda matsala ProHoster.
• Abokin Ciniki - mutum ɗaya ko wata ƙungiya ta shari'a da ke amfani da ayyukan ProHoster.
• Aikin da aka tsara - aikin fasaha da aka riga aka tsara.

2. Garanti na Lokacin Aiki

ProHoster Yana tabbatar da cewa akwai ƙarin kayan aiki kamar haka:

Ana ƙididdige lokacin aiki bisa ga watan kalanda.

3. Keɓancewa ga lissafin lokacin aiki

Har da lokacin hutu kar a kunna wadannan shari'o'i:

• aikin gyaran da aka tsara (tare da sanarwa a baya);
• aikin fasaha na gaggawa ba tare da jadawali ba;
• haɗurra da yanayi na ƙarfi (harin DDoS, bala'o'in yanayi, katsewar wutar lantarki a wuraren samar da wutar lantarki);
• ayyukan abokin ciniki (kurakuran tsari, keta haƙƙin AUP, malware);
• dakatar da ayyuka saboda keta doka Terms of Service, Dokar AUP ko Cin Zarafi;
• matsaloli tare da software ko ayyuka na ɓangare na uku waɗanda ba a sarrafa su ta hanyar da ta dace ba ProHoster;
• saboda abubuwan da ba mu da iko a kansu (kamar bala'in yanayi, yaƙi (dokar soji), ayyukan ta'addanci, tarzoma, ayyukan gwamnati, ko gazawar hanyar sadarwa ko na'ura a wajen cibiyoyin bayanai).

4. Aikin fasaha da aka tsara

4.1. Ana iya aiwatar da aikin da aka tsara don:

• sabunta software;
• inganta tsaro;
• sabunta kayayyakin more rayuwa.

4.2. Ana sanar da abokan ciniki game da aikin da aka tsara a gaba (inda zai yiwu) ta hanyar:

• kwamitin abokin ciniki;
• sanarwar imel;
• gidan yanar gizon hukuma.

5. Nauyi ProHoster

ProHoster ya yi alƙawarin zuwa:

• kula da kayayyakin more rayuwa cikin tsari mai kyau;
• ɗaukar matakai masu dacewa don hana katsewa;
• samar da sa ido kan hanyoyin sadarwa da kayan aiki;
• amsa cikin gaggawa ga abubuwan da suka faru;
• samar da kariya ta asali daga hare-haren hanyar sadarwa (ya danganta da sabis ɗin).

6. Nauyin Abokin Ciniki

Abokin ciniki ya yi alƙawarin yin:

• bi Terms of Service, Dokar AUP da Cin Zarafi;
• tabbatar da tsaron bayananka kai tsaye;
• amfani da ayyukan don dalilai na halal;
• sanar da tallafi game da matsalolin cikin lokaci;
• ci gaba da sabunta bayanan hulɗa.

7. Biyan Kuɗi da Kuɗin Sabis

Idan ba a cimma matakin lokacin aiki da aka tabbatar ba saboda laifin ProHoster, abokin ciniki zai iya buƙata lamunin ayyuka (kyauta ta sabis).

7.1 Adadin diyya

Ana bayar da diyya kawai a cikin nau'in lamuni, kuma ba a mayar da kuɗi ba.

7.2. Sharuɗɗan karɓar diyya

• dole ne a gabatar da buƙatar cikin kwanaki 7 bayan faruwar lamarin;
• Ana yin buƙatar ta hanyar tsarin tikitin;
• diyya ba ta tarawa ba ce;
• SLA ba ta shafi ayyuka masu rangwame, lokutan gwaji, ko ayyuka kyauta ba.

8. Iyakance Alhaki

ProHoster ba shi da alhakin:

• fa'idodi na kai tsaye ko waɗanda aka rasa;
• asarar bayanan abokin ciniki;
• dakatar da harkokin abokin ciniki;
• ayyukan wasu kamfanoni;
• Kurakuran software marasa alaƙa da kayan more rayuwa ProHoster.

Matsakaicin nauyi ProHoster an iyakance shi ga adadin da abokin ciniki ya biya don lokacin biyan kuɗi mai dacewa.

9. Canje-canjen SLA

ProHoster tana da haƙƙin canza wannan SLA. Ana buga sigar da ake amfani da ita a yanzu a gidan yanar gizon hukuma kuma tana aiki bayan an buga ta.

10. Dokar da ta dace

Wannan SLA tana ƙarƙashin dokokin ƙasa da ƙasa da suka dace da kuma dokokin ikon kafa kamfanin. ProHoster.

11. Bayanin tuntuɓar juna

Don tambayoyi game da SLA da ingancin sabis:

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