Aia kekahi manaʻo he nāwaliwali nā mea multifunctional āpau. ʻOiaʻiʻo, ʻike pololei kēia ʻōlelo: ʻoi aku ka nui o nā nodes i pili a pili pū, ʻoi aku ka kiʻekiʻe o ka hiki ke hāʻule kekahi o lākou, e nalowale ana ka pono holoʻokoʻa. Ua hālāwai pinepine mākou a pau i kēlā mau kūlana i nā lako keʻena, nā kaʻa, a me nā hāmeʻa. Eia nō naʻe, ma ke ʻano o ka lako polokalamu, ʻo ke kūlana ka mea ʻē aʻe: ʻoi aku ka nui o nā hana i uhi ʻia e nā polokalamu ʻoihana, ʻoi aku ka wikiwiki a me ka maʻalahi o ka hana, ʻoi aku ka maʻalahi o ka interface, a me ka maʻalahi o nā kaʻina hana. ʻO ka hoʻohui ʻana a me ka automation end-to-end i ka ʻoihana e hoʻoponopono i ka pilikia ma hope o ka pilikia. Akā, hiki i kahi "mea hana nui" ke lilo i CRM pūnaewele, i loaʻa i ka lōʻihi ke kiʻi o kahi papahana no ke kūʻai aku a me ka hoʻokele kumu kūʻai? ʻOiaʻiʻo hiki. Eia kekahi, i loko o kahi honua kūpono, pono ia. E nānā kākou i ke anatomy o kahi mea ola polokalamu?
He ʻokoʻa ka ʻoihana mai ka ʻoihana
ʻOiai ka lōʻihi o kahi ʻoihana liʻiliʻi a liʻiliʻi paha i ka hana ʻana a kūʻai aku i nā lawelawe, lako polokalamu, nā lawelawe, nā hoʻolaha a me nā mea ʻē aʻe o ka honua intangible a i ʻole conditionally intangible, maikaʻi nā mea āpau: hiki iā ʻoe ke capricious, koho. e ke kala o ka interface a me ke ʻano o ka noho ʻana o ka funnel kūʻai, hoʻopilikia i ke kala o nā kiʻi a me ka font o nā pihi hana a ola maʻalahi. Akā, hoʻololi nā mea a pau ke hoʻohui ka hui i ka hana a me kahi hale kūʻai.
ʻO ka mea ʻoiaʻiʻo, ʻo ka hana ʻana, ma ke ʻano he kānāwai, e kālele ana i ka hoʻokele a me ka hoʻonui ʻana i ke kaʻina hana. I loko o ia mau ʻoihana, ʻoi aku ka liʻiliʻi, hāʻawi ʻia ka mea nui i ka hana ʻana me ka hana ʻana, a ʻaʻole lawa ka ikaika o ke kūʻai ʻana a me ke kūʻai aku, nā lima, nā manaʻo, ke kālā, a i kekahi manawa hoʻoikaika wale. Akā, e like me 'oe i ike, i loko o ka capitalist nenoaiu he uuku e hua mai, oe e kuai aku, a no ka mea hoʻokūkū 'aʻole i hiamoe, oe pono e hahau aku ia lakou ma ka huli ana - 'oiaʻiʻo, me ke kōkua o ka paipai 'ana a me ka kuai. ʻO ia ke kumu o ka hana nui e hoʻokō i kahi CRM e hoʻohui i nā mea āpau: hana, hale kūʻai, kūʻai, kūʻai aku a kūʻai aku. Akā, pehea ke ʻano o ia manawa, a ʻo ka mea nui loa, ehia ke kumukūʻai?
ʻO nā ʻoihana hana, ʻaʻole like me nā ʻoihana kālepa, he ʻano ʻokoʻa loa lākou i ka polokalamu: mai nā frills a me nā bele a me nā kīwī o ka interface, ke neʻe nei ka manaʻo i ka hana, coherence a me ka versatility. Pono e hana like kekahi automation e like me ka uaki a kākoʻo i nā kaʻina ʻoihana paʻakikī, ʻaʻole wale "alakaʻi nā mea kūʻai aku." No laila inā hāʻule ka koho i kahi ʻōnaehana CRM, pono kēia "CRM no ka hana ʻana" ʻaʻole wale me ka helu helu no ka waihona mea kūʻai aku a me ka funnel kūʻai aku, akā pū kekahi me nā hana hoʻokele hana paʻakikī i hoʻohui ʻia me ka waihona kālā a me nā hana hana i ʻike ʻia e kekahi hui.
Aia kekahi mau CRM no ka hana ʻana? ʻAi. He aha ko lākou ʻano, ehia ke kumukūʻai, he aha ka ʻōlelo? E nānā i kahi haʻahaʻa haʻahaʻa, akā i kēia manawa e noʻonoʻo kākou inā pono ke komo ʻana me "CRM no ka hana ʻana" a i ʻole ʻoi aku ka maikaʻi o ka hana ʻana ma nā kumu like ʻole.
CRM no ka hana - no ke aha?
ʻO mākou kahi mea kūʻai pūnaewele CRM i hālāwai pinepine i nā hoʻokō i nā ʻoihana liʻiliʻi a me nā ʻoihana liʻiliʻi, a ʻike mākou ʻo ka hoʻokō ʻana i ka CRM ma ia ʻoihana ʻaʻole ia he moʻolelo maʻalahi, e koi ana i ka manawa, ke kālā a me ka makemake e hana me nā kaʻina hana ʻoihana mai ka i loko. Eia naʻe, aia kahi papa inoa o nā kumu e hoʻomaka ai i ka hoʻokō a hiki i ka hopena.
- ʻO ke kumu mua a me ke kumu nui o ka hoʻokō ʻana i ka CRM i kēlā me kēia ʻoihana ʻo ka hōʻiliʻili, ʻōnaehana a me ka mālama ʻana i ka waihona mea kūʻai. No kahi hui hana, kahi kumu kūʻai i hoʻonohonoho maikaʻi ʻia he ala pololei i ka loaʻa kālā o ka wā e hiki mai ana: i ka hihia o ka hoʻomohala ʻana i nā huahana hou, nā ʻāpana a i ʻole nā lawelawe pili, hiki iā ʻoe ke kūʻai hou aku i nā huahana i nā mea kūʻai aku.
- Kōkua ʻo CRM i ka hoʻonohonoho ʻana i nā kūʻai. A ʻo ke kūʻai aku ka hopena i nā pilikia he nui i loko o kahi hui. ʻO nā helu kūʻai maikaʻi ke ʻano o ka loaʻa kālā, ke kahe kālā, a, no laila, he ʻano maikaʻi no ka luna a me ka ʻuhane kiʻekiʻe. ʻAe, ʻoiaʻiʻo, ke hoʻonui nei au ma ʻaneʻi, akā ʻaʻole mamao loa kēia postulate mai ka ʻoiaʻiʻo. Ke holo maikaʻi nei kāu kūʻai aku, hiki iā ʻoe ke hanu maʻalahi, loaʻa iā ʻoe nā kālā no ka hoʻomohala ʻana, ka hoʻomohala ʻana, ka huki ʻana i nā loea mākeke maikaʻi loa - ʻo ia hoʻi, loaʻa iā ʻoe nā mea a pau e loaʻa ai ka waiwai hou aʻe.
- Ke hana ʻoe i kahi mea a loaʻa iā ʻoe kahi ʻōnaehana CRM, e hōʻiliʻili maoli ʻoe i nā ʻikepili āpau e pili ana i nā kauoha a me nā kūʻai aku, ʻo ia hoʻi, hiki iā ʻoe ke wānana pololei i ka koi a hoʻololi koke i nā koi mākeke hou, hoʻololi i nā kumukūʻai a i ʻole ka nui, a lawe mai i kahi huahana a lawelawe paha. waihona i ka manawa. Eia kekahi, kōkua ka hoʻolālā kūʻai ʻana a me ka wānana i ke kūkulu ʻana i nā waihona a hana i kahi hoʻolālā hana - i ka manawa, pehea ka nui a me ke ʻano o ka huahana āu e pono ai e hana. A ʻo ka hoʻolālā hana kūpono ke kī i ke olakino kālā o ka ʻoihana: hiki iā ʻoe ke hoʻolālā i nā kumukūʻai, nā kūʻai, nā mea hana hou a me ka hoʻolimalima ʻana i nā limahana.
- Eia hou, ma muli o ka ʻike i hōʻiliʻili ʻia, hiki ke nānā ʻia nā hoʻopiʻi a hiki ke hoʻopau ʻia nā hemahema. Eia kekahi, he mea kōkua nui ka ʻōnaehana CRM a me ka hōʻoia ʻana i ka hana kūpono no ka lawelawe ʻana i nā mea kūʻai aku a me ke kākoʻo ʻenehana: hiki iā ʻoe ke nānā i nā ʻaoʻao o ka mea kūʻai aku, hoʻopaʻa pololei i kā lākou noi i ke kāleka, a hana pū a mālama i kahi kumu ʻike no ka hana wikiwiki me nā noi.
- ʻO ka ʻōnaehana CRM e pili ana i ke ana ʻana a me ka loiloi ʻana i ka hopena: he aha ka mea i hana ʻia, pehea i kūʻai ʻia ai, no ke aha i kūʻai ʻole ʻia ai, ʻo wai ka loulou nāwaliwali loa i ke kaʻina hana, etc. ʻO mākou ma RegionSoft CRM ua hele hou aku a hoʻokō i kahi ʻōnaehana KPI ikaika i hiki ke hoʻopili ʻia e kūpono i kēlā me kēia keʻena o kēlā me kēia hui. ʻO kēia, ʻoiaʻiʻo, ʻo ia ka +100 i ke ana a me ka ʻike o ka hana a kēlā poʻe limahana i hiki ke hoʻopili ʻia nā KPI.
- Hoʻopili ʻo CRM i ka "hopena mua" o ka ʻoihana (kālepa, kākoʻo, kālā, hoʻokele) me ka "hope hope" (hana, hale kūʻai, logistics). ʻOiaʻiʻo, e hana kaʻawale nā mea a pau, akā i loko o ke keʻena nā huaʻōlelo "ua ahi", "ʻae ʻia ʻo Gehena", "ʻAuhea ka pūlima o kēia ****r", "*oops me nā lā palena" e lohe pinepine ʻia a me nā polymers. ʻoiaʻiʻo e ʻōlelo ʻia (ʻike ʻoe iā lākou ʻaʻole ʻoe i poina, ʻeā?). ʻO ka ʻakaʻaka, ʻo ka CRM ponoʻī, ʻoiaʻiʻo, ʻaʻole ia e hana i kekahi mea no ʻoe, akā inā hoʻonohonoho ʻoe i nā kaʻina hana ʻoihana a lawe i ka manawa e hana i ka hoʻolālā pilikino a me ka hui pū ʻana, e lilo ka hana a ka hui i mea maʻalahi a mālie. ʻO ka hoʻomohala ʻana i ka automation a ʻaʻole paha kāu hoʻoholo.
Ke hoʻokumu ʻia nā kaʻina hana ʻoihana āpau i loko o kahi hui ma kahi kahua polokalamu hoʻokahi (ʻo CRM, ERP a i ʻole kekahi ʻōnaehana hoʻokele automated maʻalahi), loaʻa iā ʻoe nā pōmaikaʻi maopopo.
- Palekana - mālama ʻia nā ʻikepili āpau i kahi ʻōnaehana palekana, hoʻopaʻa ʻia nā hana mea hoʻohana, ʻokoʻa nā kuleana komo. No laila, inā hiki mai ka leak data, ʻaʻole ia e ʻike ʻole ʻia a hoʻopaʻi ʻole ʻia, a inā e nalowale ka ʻikepili, e hoʻopakele ʻo ia iā ʻoe.
- Hoʻohui - ua hoʻonohonoho ʻia a hoʻolālā ʻia nā hana a pau i loko o ka ʻoihana, mahalo i nā kaʻina hana ʻoihana a me ka hoʻokele papahana, ua hoʻemi nui ʻia ka manawa e pono ai e hoʻopau i kahi hana a hāʻawi i kahi lawelawe.
- ʻO ka hoʻokele waiwai kūpono - ʻo ka hoʻolālā ʻana a me ka wānana e ʻae iā ʻoe e hana pololei i nā papa inoa, ʻaʻole e hoʻolōʻihi i ka hana a hoʻoponopono i ka hana o nā limahana.
- Nā wahi mālama kālā - mahalo iā CRM, pane koke nā mea hana i nā loli i ka noi, e aʻo e hoʻoponopono i ka seasonality a pēlā e mālama nui ai, e pale aku i ka overproduction a me ka overstocking.
- ʻIke piha piha no ka hoʻokele a me ka hoʻolālā - i kēia lā he mea ʻino wale ka hoʻoholo ʻana me ka ʻole o ka nānā ʻana i ka ʻike. ʻO ka hōʻiliʻili, mālama ʻana a me ka unuhi ʻana i ka ʻike e hāʻawi iā ʻoe i ka ʻike piha i nā mea e hana nei i kāu ʻoihana a hiki iā ʻoe ke hoʻoholo i ka ʻike, ʻaʻole me ka intuitive a i ʻole ma ke kumu o "pehea e hāʻule ai nā kāleka."
- ʻO nā kūʻai hou aku e wehe i ke ala e loaʻa ai nā palena kiʻekiʻe mai ke kūʻai aku ʻana i nā huahana hou a me nā lawelawe ma muli o ka ʻoiaʻiʻo ʻaʻole pono ʻoe e hoʻolilo i ka loaʻa ʻana, ka huki ʻana a me ka mālama ʻana i nā mea kūʻai aku - ʻo kāu hoʻopukapuka kahiko kēia, aia lākou a pau i kāu waihona uila. .
E hoʻi kāua i ka nīnau i waiho ʻia ma ka hoʻomaka ʻana o ka ʻatikala - no laila he aha ka ʻōnaehana CRM e hoʻokō ai?
E hoʻokō i kahi ʻōnaehana hana no kēlā me kēia i ka manawa hoʻokahi
A i kēia manawa, me he mea lā, ʻaʻohe pilikia me ka loaʻa ʻana o ke kaʻina hana a me nā ʻōnaehana hoʻokele kūʻai: ʻo ka mea mua, SAP, a laila Microsoft Dynamics, Sugar CRM. Aia kekahi mau mea hana ERP home. He mau ʻōnaehana paʻakikī kēia mai ka manaʻo o ka hoʻokō a mai ka manaʻo o ka hana, akā hiki iā lākou ke hoʻoponopono i nā pilikia automation end-to-end. He mea kupanaha ko lākou mau mana, ʻoi aku ka maikaʻi o ke kumukūʻai ma mua o nā mea hiki. No ka laʻana, e like me ka awelika o ka poʻe loea, ʻo ke kumukūʻai o SAP no nā ʻoihana liʻiliʻi a me nā ʻoihana liʻiliʻi he $ 400 tausani (ma kahi o 25,5 miliona rubles) a ua ʻāpono ʻia no nā hui me ka huli ʻana o 2,5 biliona a ʻoi aku paha. e kūʻai aku ma kahi o 1,5 miliona rubles. 10 poʻe i kēlā me kēia makahiki no kēlā me kēia hui (ʻaʻole mākou i helu i ka hoʻokō a me nā mea hoʻohui, me ka ʻole o kēia CRM ʻaʻole kūpono).
He aha nā mea hana liʻiliʻi liʻiliʻi a puni ʻo Rūsia e hana ai: nā mea hana o nā mea hana ʻenehana, nā lako, nā hoʻolaha a me nā keʻena hana a me nā mea hana ʻē aʻe i emi iho ka liʻiliʻi ma mua o 3 biliona a nona ka 1,5 miliona mau mea kākau, ʻoiai hiki, he kumukūʻai nui loa?
Aia mākou i loko ʻAʻole mākou e hana wale i nā polokalamu, akā e like me nā ʻoihana ʻoihana, he misionari kā mākou. ʻO kā mākou misionari: e hoʻolako i nā mea hana pono a me ka uku no nā ʻoihana micro, liʻiliʻi a me nā ʻoihana liʻiliʻi i hiki iā lākou ke hoʻomaka e hana me ka wikiwiki. Hoʻemi mākou i nā kumukūʻai hoʻomohala a me ka hoʻolaha ʻana, no laila e ʻoi aku ka liʻiliʻi o kā mākou CRM ma mua o nā mea hoʻokūkū ma ka papa hoʻokahi - no ka laʻana, ka mana ʻoi loa. no kahi hui me kahi limahana o 10 mau kānaka e kūʻai ʻia ʻo 202 tausani rubles (no nā laikini), a uku ʻoe i kēia kālā i hoʻokahi manawa a no nā mea āpau, me ka ʻole o ke kau inoa. ʻAe, ʻae, e hoʻohui i ka nui like no ka hoʻomaʻamaʻa ʻana a me ka hoʻokō (ʻo ia, ma ke ala, ʻaʻole pono mau) - ʻekolu mau manawa ka liʻiliʻi ma mua o ka hoʻolimalima ʻana i nā laikini i kēlā me kēia makahiki mai nā mea kūʻai like ʻole.
ʻO kekahi nīnau hou: he aha ka mea e loaʻa ai i ka hui no kēia kumukūʻai? ʻO kahi CRM maʻamau me kekahi ʻano palekana paʻa ma muli o ka pākaukau? ʻAʻOLE. Eia kā mākou e hoʻolako mau nei i nā ʻoihana hana:
I ka manawa like, e hoʻohālike like i ka hoʻohana ʻana i kēia mau hana āpau. E loaʻa iā mākou kahi hale hana liʻiliʻi liʻiliʻi no ka hana ʻana i nā pahu hana a me nā robots o ka hanauna hou no nā kula robotics. E hana mākou i nā hiʻohiʻona maʻamau a maʻamau.
ʻO MCC kahi kikowaena kūʻai a hoʻokele kauoha. He ʻenekini logistic ia e hana a hoʻopaʻa i nā kaʻina hana e pili ana i nā kauoha a nā mea kūʻai aku. I loko o ke kikowaena hoʻokele kūʻai, hiki iā ʻoe ke hoʻopaʻa inoa i nā kauoha o ka mea kūʻai aku, e noʻonoʻo i nā palapala e pili ana no ke kālepa, e hoʻouna i nā ukana i nā mea kūʻai aku, e hana i ka loiloi logistic me ka hoʻokumu ʻana i nā kauoha hana a me nā kauoha i nā mea hoʻolako (ʻoiai e loiloi ʻia nā noi mea kūʻai aku), hoʻokō ʻia. Ma ka manawa like, hōʻike naʻauao ka MCC i nā mea kaulana loa i ka wā e hoʻoponopono ai i ke kauoha a ka mea kūʻai aku.
Hiki iā ʻoe ke kākau i kahi noiʻi ʻenehana a me ke kālepa (TCP) - e hoʻokomo i loko o nā ʻano kūikawā i loko nā mea e pono ai no kā mākou robots "kūʻokoʻa" e like me kā lākou hoʻonohonoho ʻana a e helu maʻalahi mākou i ke kumukūʻai o ka huahana. ʻO kēia ke ʻano o kā mākou lopako e haku ʻia i nā ʻāpana a me nā ʻāpana o ka palapala, a e loaʻa i ka mea kūʻai aku ka helu piha o ke kumukūʻai o ka huahana ma ka leka uila, me nā kumukūʻai o ka hoʻomohala ʻana a me ka hui ʻana. I ka manawa like, ua loiloi ka hana i ka loaʻa ʻana o nā robots mākaukau, nā mea hoʻolālā a me nā mea pono - a, inā he mea i nalowale, ua hoʻouna ʻia nā kauoha no ke kūʻai ʻana i nā mea i nalowale.
TCP helu kuhi
ʻO ka mea i wehewehe ʻia ma luna - ʻO kēia ke ʻano o ka TCP (nā manaʻo loea a me nā ʻoihana). He mea hana ʻo TCH no ka hoʻomākaukau ʻana i nā noi pāʻoihana no ka hoʻolako ʻana i nā lako ʻenehana paʻakikī. ʻO ka mea nui, he pahu hana kēia e hiki ai iā ʻoe ke koho i kahi hoʻonohonoho piha o nā mea hana, me nā mea koho, me ka helu ʻana o kona kumukūʻai. Inā hoʻohana ka luna i ka TKP, a laila hiki iā ia ke hoʻonohonoho i ka hoʻohālikelike ʻana o nā ʻāpana a me nā ʻāpana me ka mea lako, hoʻoholo i ka hoʻonohonoho kumu, ka helu o nā ʻāpana i koi ʻia, ko lākou ʻano ʻenehana a me kahi hoʻonohonoho o ka ʻike hoʻolaha. No laila, hiki iā ia ke hoʻomākaukau koke i kahi noi no ka hoʻolako ʻana i nā lako me nā kikoʻī o nā ʻāpana, me ka noʻonoʻo ʻana i nā uku a me nā markups, kahi papa uku a me nā mea hoʻolaha, inā pono. I ka manawa like, helu ʻia ke kumukūʻai o ka mea a me nā ʻāpana i ka manawa i hoʻololi ʻia / hoʻokumu ʻia ka hoʻonohonoho - ʻaʻohe pono e hōʻiliʻili i ka ʻike mai nā puke kuhikuhi, nā papa, etc.
Ma hope o kēia, hiki iā ʻoe ke hana i kahi ʻano paʻi paʻi ʻia o ka TCH, hoʻopuka i kahi invoice, hana, invoice a me nā invoice e pili ana iā ia.
ʻO ke ʻano paʻi o TCH
Mea helu lako polokalamu he mea hana koʻikoʻi no nā ʻoihana hana. Ma keʻano maʻamau, e noʻonoʻoʻoe e hana i nā puka: nā puka o loko no Khrushchev, Stalin a me nā hale hou, ma ke kauoha - no nā puka kiʻekiʻe o nā dachas a me nā hale. ʻO ia hoʻi, nā ʻano like ʻole i hana ʻia mai nā mea like ʻole. No kēlā me kēia mea kūʻai, pono ʻoe e helu i kāna kauoha a, kūpono, e hoʻouka koke i kēia ʻaoʻao i nā palapala āpau. IN hiki ke hana i kēia me ka hoʻohana ʻana i nā calculators polokalamu, kahi e hiki ai iā ʻoe ke helu i ke kauoha e like me nā ʻāpana - ma lalo o 1 mau minuke. Wehe ʻia nā palapala papahana, no laila hiki i kēlā me kēia mea hoʻohana me nā mākau hoʻolālā ke hāʻawi i kekahi, ʻoiai ke ʻano helu paʻakikī a paʻakikī hoʻi.
Hiki iā ʻoe mai RegionSoft CRM hana i nā noi no nā mea hoʻolako ma nā ʻano he nui: ma o ke kālailai kūʻai ʻana (ma muli o ke kūʻai ʻana i hoʻopaʻa ʻia ma ka helu waihona hale kūʻai), ma o ka nānā ʻana i nā invoices no ka uku ʻana, ma o ka matrix huahana, ma o ka nānā ʻana ABC (noi-auto e pili ana i nā koina customizable - ʻo ka ʻōnaehana ponoʻī e kālailai i nā kūʻai huahana no ka manawa. ma muli o ke kumu Pareto a hana i nā noi no nā hui huahana). Ke hana ʻia, hoʻokomo ʻia nā noi i loko o ka log noi, hoʻouka ʻia i kahi faila, a i hoʻouna pololei ʻia i ka leka uila a ka mea hoʻolako.
Ma ke ala, e pili ana i nā matrices huahana. He mea hana koʻikoʻi kēia, ʻo ia ka papa inoa o nā kumukūʻai kūʻai e hōʻike ana i nā mea hoʻolako, nā manawa kūpono o kēia mau kumukūʻai, a me nā ʻano ʻē aʻe.
ʻO RegionSoft CRM, e hoʻomaka ana me ka hoʻopuka Professional Plus, ua kūkulu ʻia hooponopono waiwai e like me ʻelua mau hiʻohiʻona: ka helu ʻana a me ka helu helu maʻamau. ʻO ke ʻano o ka helu helu e koho ai ma muli o nā pono a me nā kuleana o kāu ʻoihana; e wehewehe pōkole mākou no ka poʻe i luʻu ʻole i ke kumuhana. Kūkulu ʻia ka waihona waihona ma ke kumu o nā papa inoa pūʻulu, mālama a me nā huina e ka hale kūʻai. Hoʻohana ʻia ka loina helu helu FIFO maʻamau. I ka hihia o ka helu pūʻulu, hiki iā ʻoe ke kākau i nā waiwai wale nō i koe ka hailona, ʻo ia hoʻi, hiki ʻole ke kākau ʻana i nā waiwai ma ke ʻano he minus. He kūpono kēia ʻenehana no nā kūʻai kūʻai nui, ʻoiai inā pono ʻoe e mālama i nā waiwai no ka hoʻouna ʻana i kahi mea kūʻai aku. ʻOi aku ka maikaʻi o ka helu helu maʻamau no nā kūʻai kūʻai kūʻai: ʻaʻole ia e noʻonoʻo i nā pūʻulu a hiki ke kākau i nā waiwai ma ke ʻano he minus (ʻo ia, e like me ka helu helu, ʻaʻole i loko o ke kumukūʻai, no ka laʻana, ma muli o ke kuhi hewa ʻana) . Ma keʻano maʻamau, ʻae ʻo RegionSoft CRM iā ʻoe e hana kokoke i nā hana hale kūʻai āpau a hana maʻalahi a hana i nā palapala i paʻi ʻia no nā palapala kumu āpau (mai nā invoices a i nā alahele a me nā loaʻa kūʻai).
Hana hana ua hoʻokumu ʻia ma ka waihona kālā hale kūʻai, i kūkulu ʻia i loko o ka RegionSoft CRM Enterprise Plus edition a loaʻa kekahi mau ʻano hana i manaʻo ʻia e hoʻokaʻawale i ka hana huahana a me ka hoʻokele waiwai hana. Hoʻomaopopo koke mākou iā ʻoe - ʻaʻole pono ʻoe e huikau i ka hana o ka hana ʻana i kahi ʻōnaehana CRM me nā ʻōnaehana mana automated, ʻoiai aia nā wahi pili. Eia nō naʻe, ʻo ka ʻōnaehana hoʻokele automated ka lako polokalamu kahi i hana mua ʻia ai, a ʻo CRM kahi papahana kahi ʻoihana ka mea nui a me ka hopena hope loa o ka hana a nā ʻoihana liʻiliʻi a me ka nui.
kākoʻo i nā hana maʻalahi ʻelua i ka pae hoʻokahi (kūʻai ʻia nā ʻāpana, hōʻuluʻulu i kahi PC, kūʻai aku i ka PC i kahi mea kūʻai aku ʻoihana), a me ka hana multi-production, kahi e hana ʻia ai ka hana i kekahi mau pae (no ka laʻana, ʻo ka mua, ʻākoakoa ʻia nā ʻāpana nui mai nā ʻāpana. , a laila mai nā ʻāpana a me nā ʻāpana PC ponoʻī). Ma RegionSoft CRM hiki ʻole ke "hui i kahi ʻōnaehana N mai nā subsystems n, m, p", akā kākoʻo pū i nā hana o ka disassembly, hoʻololi, hana ʻana i nā palapala, helu kumukūʻai, hana ʻana i kahi alahele, etc.
He mea minamina ʻaʻole mākou e hana i nā robots, akā kūʻai nā kula iā lākou mai Lego a i ʻole nā mea hana Kina :)
Inā ʻoe e hoʻohana ana , ʻaʻole ʻoe e loaʻa i kekahi mau modula hou - nui nā ʻāpana interface i hoʻohālikelike ʻia i nā pono o ia mea kūʻai. No ka laʻana, i ka hoʻopiha ʻana i kahi kāleka huahana, ma waena o nā mea ʻē aʻe, hiki i ka mea hoʻohana ke hoʻopiha i ka ʻāpana "Production" - kahi hale kūʻai huahana, kahi kikoʻī hana a me kahi palapala ʻenehana, kahi ʻenehana hana ma nā pae a me kahi wehewehe o ka hana ʻana i kahi hoʻopaʻa inoa manuahi. Eia kekahi, hoʻopiha ʻia nā ʻāpana e pili ana i ka TCH i ke kāleka, a laila e kōkua i ka hoʻoulu ʻana i ka TCH i kekahi mau kaomi.
Ma ke ala, hiki ke hoʻohana ʻia kēia mau hana āpau i kēlā me kēia ʻano hana: mai ka hana meaʻai i ka hui helicopter. Loaʻa ka makemake a me ka hoʻomaopopo ʻana i ka hohonu a me ka mākaukau o kou mākaukau e hoʻomaʻamaʻa i nā kaʻina hana.
A, ʻoiaʻiʻo, ʻo ka loulou pili o kēia mau ʻāpana āpau nā hana ʻoihana. ʻO nā hana maʻamau a me nā hana maʻamau, pono e hoʻomaʻamaʻa ʻia nā kaʻina hana a pau - ʻo ia hoʻi, pono i kāu CRM ke loaʻa kahi ʻōnaehana no ka hoʻohālikelike ʻana i nā kaʻina hana ʻoihana, i ka wā o ka hoʻokumu ʻia ʻana o nā hana, nā kuleana, nā palena manawa, nā mea hoʻomaka, a me nā mea ʻē aʻe. A pono kēia pūʻulu holoʻokoʻa e hana maʻalahi a hoʻonohonoho maoli i nā limahana āpau e hoʻoponopono i ka hana macro e hiki mai ana (no ka laʻana, ka hana ʻana i kahi pūʻulu robots a ʻae i kahi kikoʻī ʻenehana paʻakikī).
Lyrical-technical afterword
I kekahi hanana, ua nīnau ʻia ko mākou hoa hana: “Pehea ʻoe (ʻAʻole hoa hana ʻo RegionSoft CRM, - ma kahi o. kaʻa) ke nānā nei ʻoe i loko: kokoke i Basecamp a kokoke paha i 1C?” ʻO ka ʻoiaʻiʻo, ua nīnau pinepine ʻia kēia nīnau ma ka ʻoihana, akā ʻaʻole loa i naive a i ka manawa like me ka pololei. Ua maopopo ua kamaʻilio mākou e pili ana i ka paʻakikī o ka interface. A ʻaʻohe pane i kēia nīnau, akā, hiki ke kākau ʻia kahi palapala noiʻi holoʻokoʻa ma ʻaneʻi. ʻO ka ubiquity o ka pūnaewele a me ka pili ʻana o ka hoʻonohonoho ʻana ua alakaʻi i ke kahe o ka mākeke me nā hoʻonā maʻalahi no ka hana ʻana i ka ʻoihana a me ka hoʻokele ʻana i nā hana i loko o kahi hui: ʻoiaʻiʻo, e haʻi mai iaʻu i nā ʻokoʻa kumu ma waena o Asana, Wrike, Basecamp, Worksection, Trello, etc. (koe wale no ka waihona Atlassian)? Aia ka ʻokoʻa i ka hoʻolālā ʻana, nā bele a me nā kīkī a me ka pae o ka maʻalahi. Ma muli o kēia mau hiʻohiʻona ʻekolu i hoʻomaka ai ka hoʻokūkū o nā polokalamu hou no nā ʻoihana liʻiliʻi. A laila ua ʻike nā mea hoʻomohala o kekahi o kēia polokalamu e ʻimi ana nā ʻoihana i ka CRM, a no laila ua ʻike ʻia nā CRM "māmā" he nui, i hoʻomohala ʻia i kā lākou lālā ponoʻī, lilo i mau papahana no ke kūʻai aku a me ka helu helu mea kūʻai aku.
A he mau ʻāpana wale nō o lākou i hele aʻe, hele / hoʻi i ka pākaukau a hoʻomaka e hoʻohui i ka hana o kahi hale kūʻai, hana, hoʻokele palapala, etc. ʻO ka hoʻokō ʻana i kēlā ʻano automation ma kahi maʻalahi me nā mea paʻi, kāleka a me nā emoticons aneane hiki ʻole. Ma keʻano laulā, inā ʻoe e hoʻomohala ana i nā polokalamu ʻoihana a i ʻole ke koho ʻana i kahi ʻōnaehana maikaʻi no kāu hui, ke aʻo aku nei au iā ʻoe ... e hele e nānā i kou maka ma kekahi kikowaena kūikawā. He 1,5-2 tausani ke kumukūʻai, akā ma ka hoʻohui ʻana i ka hana nui e lilo ia i mea hoihoi iā ʻoe ma ke ʻano he mea hoʻomohala: ua hui pū ʻia nā mea hana me kahi ʻano kūlohelohe kūlohelohe (nani, minimalistic, maʻalahi) i hui pū ʻia me kahi mea hoʻohana paʻakikī loa ma kahi PC. A ʻaʻole ʻoe e ʻike i ka hoʻolālā pālahalaha, gradient, minimalism, etc. - ʻo nā pihi pānaʻi koʻikoʻi wale nō, nā papa ʻaina, kahi hui o nā mea a me nā ʻano hoʻohui like ʻole ma waena o nā noi. A ʻo nā mea a pau, ʻoiaʻiʻo, he pākaukau. Ma ke ala, ua hoʻohui ʻia kēia mau papahana āpau me kahi ʻōnaehana CRM (ʻo ia hoʻi, kahi waihona o nā kāleka mea kūʻai aku a me ka ʻike kālā). He moʻolelo like ia me nā niho niho - akā he huakaʻi ʻoluʻolu ʻole, mai maʻi.
No nā ʻoihana he nui, ʻo ke ala wale nō e hoʻokumu ai i nā kaʻina hana, e hoʻoikaika i ka hana, a hoʻokuʻu i kahi nui o ka waiwai nui loa - ka hana kanaka. ʻAe, ʻo ka hoʻokō ʻana i ka CRM i kahi ʻoihana hana ʻoi aku ka paʻakikī a ʻoi aku ka manawa ma mua, no ka laʻana, ma kahi ʻoihana kālepa, akā he kumu kūpono loa ia. Ua loaʻa iā ʻoe nā limahana ʻike me ka uku, nā lako waiwai, nā mea hoʻolako hilinaʻi, kāu ʻike ponoʻī a me nā hoʻomohala - ke wili nei ka ʻoihana lele. ʻO ka mīkini hoʻopau-a-hopena ma o CRM e hoʻoneʻe wikiwiki i ka lele lele. ʻO ia ke ʻano o ka ʻoihana e ʻoi aku ka huahua.
Source: www.habr.com